Better - Tadworth Leisure and Community Centre Reviews 

82
TrustScore 4.5 out of 5

4.5

Preston Manor Road, KT20 5FB Tadworth, GB


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Rated 4 out of 5 stars

My query was answered professionally and resolved. Only thing that would have made my experience better would be a shorter waiting time for my call to be answered. Thank you

Company replied

Rated 3 out of 5 stars

The Building, The Staff and The Facilities are good I only gave 3 stars because as The Booking System is awful After being recommended to attend Basic Pilates classes I joined Better as a mem... See more

Company replied

Rated 5 out of 5 stars

Renewed my membership after pausing it due to hip replacement. Lovely member of staff actioned for me in reception with minimum of fuss. All done and identity verified with a better membership option... See more

Company replied

Rated 5 out of 5 stars

the staff are excellent so helpful and knowledgeable. I love the facilities, everything about the centre is really great. Super well organised and easy to navigate. Very happy!

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Preston Manor Road, KT20 5FB, Tadworth, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

82 reviews

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4.5

All reviews

(82)

5,365 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent value health and fitness

I have just joined Better with a Blue Light Card discount. For what I pay it is excellent value for use of the gym, pool and fitness classes. I mainly use the gym, which is spacious, very well equipped with high quality equipment and not too busy whenever I have used it. The centre is clean, modern and well maintained. The only criticism of the gym is there no machine to train calves. So far so very good.

May 20, 2025
Better - Tadworth Leisure and Community Centre logo

Reply from Better - Tadworth Leisure and Community Centre

Hi Jude,

Thank you so much for sharing your feedback! 

We're delighted to hear that you’re enjoying the gym, pool, and fitness classes with your Corporate rate membership. It’s great to know that you find the gym spacious, well-equipped, and clean — we take pride in maintaining a modern and welcoming environment for all our members. We appreciate your note about the calf training machine and will certainly pass this on to our team for consideration. 

Thanks again for choosing Better, and we look forward to supporting your fitness journey!

Kind regards,

Charmaine

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Clean and well presented facilities.

May 17, 2025
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Reply from Better - Tadworth Leisure and Community Centre

Hi Jeffrey 

Thank you for your review. 

We are very pleased to see you are having a great experience at the Tadworth Leisure and Community Centre and have had the opportunity to meet the centre staff.

We hope you continue to enjoy the facilities and that the centre remains clean!

Kind Regards

Amir

Rated 5 out of 5 stars

Brilliant gym

Brilliant gym, it's been years since I was last in one. The equipment is so impressive. Looking forward to going again tomorrow, thank you because after a while in hospital, where wellness was encouraged. The simple access to membership has really helped at a time when I'm anxious. 5 🌟 all day long

May 7, 2025
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Reply from Better - Tadworth Leisure and Community Centre

Hi CD,

Thank you so much for your kind words! 

We're thrilled to hear that you're enjoying the Tadworth Leisure Centre and the equipment in the gym. It means a lot to us that we've been able to provide a welcoming space for you, especially after your time in the hospital. We understand how important wellness is, and we're so glad to be a part of your journey. 

We look forward to seeing you again soon and supporting you along the way! 🌟

Kind regards,

Charmaine

Rated 5 out of 5 stars

Friendly and knowledgeable staff

Friendly and knowledgeable staff, clean facilities, great equipment and classes. I always enjoy working out here.

May 2, 2025
Unprompted review
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Reply from Better - Tadworth Leisure and Community Centre

Hi Kayleigh,

Thank you so much for your kind words! 

We're thrilled to hear that you enjoy working out at the Tadworth Leisure Centre and that our staff, facilities, and classes have made a positive impact on your experience. Your support means a lot to our team, and we look forward to seeing you again soon!

Kind regards,

Charmaine

Rated 2 out of 5 stars

Kids' swimming given unfair priority over adult swimming

As per every other Better centre, it's impossible to swim at this place if you're an adult who works full time during the week. I went to swim late morning on a Saturday and three-quarters of the main pool was occupied by families with young kids, despite there being a spacious kids' pool located directly opposite the adult's pool. All that was left in the main pool for adults to swim in were two extremely narrow lines (one fast and the other slow, no medium). These lanes were packed and impossible to swim in, so I decided to try my luck in the other part of the pool, which was taken over by said families.

I managed to swim a few lengths but had to use the same tiny lane to go back and forth due to selfish parents getting in everyone's way and not looking where they were going. One guy kept swimming diagonally and getting in everyone's way, and crashed into myself and other adults who were attempting to do lengths. This is clearly a huge safety hazard but the lifeguards don't care.

I then moved to the slow lane once a horde of people left, but only managed ten minutes there before the lifeguards ordered everyone out of the slow lane so a disabled swimming class could use the lane instead. Of course I have no objection to these classes taking place, but a) it's rude to kick members out of the pool without any forewarning b) why not host the disabled swimming lessons in the other section of the pool, which is significantly larger and clearly a more suitable space for disabled swimmers?!!

Like many other Better members I've spoken to, I'm sick of not being able to properly swim at the weekends because kids' swimming is given unfair priority 7 days a week, most hours of the day. There is always some form of disruption or chaos, which ends up cutting my swim very short or making it a deeply unpleasant experience.

April 26, 2025
Unprompted review
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Reply from Better - Tadworth Leisure and Community Centre

Hi Hp

Thank you for your review. 

Thank you for sharing your feedback, and we are really sorry to hear about your frustrating experience. We understand how challenging it can be when there isn’t enough space for adults to swim, especially during peak times on the weekends and school holidays

We appreciate your point about the pool being crowded with families and how that impacted your swim.  lane space and disruptions from others. The safety of all swimmers. We're sorry to hear that you felt the situation wasn’t properly managed by the lifeguards, and we will make sure your comments are shared with the team to ensure we handle these situations better moving forward.

We appreciate your concern about the disabled swimming class and how it affected your ability to swim. We will bring this to the attention of the management team to see if we can find a better solution that accommodates all members without compromising anyone’s experience.

Kind Regards

Amir

Rated 4 out of 5 stars

Friendly staff

Friendly staff, very helpful. Pool area clean and pool very good

February 24, 2025
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Reply from Better - Tadworth Leisure and Community Centre

Hi Hayley,

Thanks for your review.

We are delighted to hear that the staff at Swiss Cottage are so friendly and helpful!

Warm Regards

Hazal

Rated 5 out of 5 stars

Free parking

Free parking
Helpful staff
Good resources
Affordable price
Cleanliness

February 20, 2025
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Reply from Better - Tadworth Leisure and Community Centre

Good Afternoon Mahmad,

I hope this message finds you well!

Thank you so much for your kind words about your recent experience with us. It truly means a lot to our team.

We’re absolutely thrilled to hear that you enjoyed our complimentary parking service, and it’s wonderful to know that our staff was able to assist you effectively throughout your stay. We take great pride in ensuring our guests have access to all the resources they need, and it's reaffirming to learn that we were able to meet your expectations in this regard.

Creating an affordable, clean, and welcoming environment is our top priority, and your feedback lets us know we’re on the right track. We are continually striving to enhance our services and guest experience, and it’s heartening to see our efforts resonate with valued guests like you.

We look forward to the opportunity to welcome you back in the near future, and please do not hesitate to reach out if there’s anything specific we can do to make your next visit even more enjoyable!

Warm regards, 

Charmaine

Rated 5 out of 5 stars

A wonderful leisure centre in our community

This is wonderful, clean leisure centre, offering lots of activities for the community. The management & staff are very friendly & welcoming & nothing is ever to much trouble for them. The dance fitness classes with Gill are fantastic. And there is a 60 + club that offers daily activities with free tea & coffee & an area to sit with friends & make new ones. Being 60+ myself I am so grateful that I have such a great leisure centre close by which has totally made a big difference to my life & I highly recommend others to try it too.

February 2, 2025
Unprompted review
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Reply from Better - Tadworth Leisure and Community Centre

Good Afternoon Yvonne,

Thank you for sharing your feedback.

We are thrilled to learn that you are having a great time with the activities available at the Tadworth Leisure Centre. It’s wonderful to know that the staff are always friendly and welcoming during your visits, and that the centre is consistently clean and well-maintained. We’re also pleased to hear that you are enjoying the over 60's activities, where tea and coffee are provided at no additional cost. We look forward to your continued enjoyment of the facilities and activities at the Tadworth Leisure Centre, and we hope to see you there again soon.

Kind Regards,

Charmaine

Rated 5 out of 5 stars

Better Tadworth

I had moved to the area as lockdown started and knew few people locally when it was over. Tadworth centre has been a lifesaver both in terms of fitness but also social contact.
The staff and instructors are, without exception, welcoming ,kind and expert in their respective fields. The centre positively promotes users giving feedback on classes they would like to have available and where practical arrange that these happen.
The centre is spotlessly clean and equipment readily available

January 31, 2025
Unprompted review
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Reply from Better - Tadworth Leisure and Community Centre

Hi CT,

Thanks for your review.

We are so pleased to hear that you are enjoying Tadworth.

Warm Regards

Hazal

Rated 5 out of 5 stars

Well run, well equipt, great value fitness centre

This centre is fantastic- it’s modern, it’s clean, has excellent facilities, is well managed and friendly. They encourage feed back. I’ve been a member for about 3 years and use it regularly.
They have a wonderful breadth of classes- and have added even more since January. The classes are always well booked out in advance. This is down to the great teachers they have- a range of styles and personalities to suit your type of fitness- like intense burners?or want some more relaxed fun while getting fit? They have you covered. Really been a wonderful addition to my life.
Particular mention to Karen’s expert Pilates classes, to fabulous dance teacher Gill for the most fun dance classes and to lovely Lindsay for step. These are not the only ones- they all make the centre excellent.
This is a great place to come and get into fitness with basic classes too.
I don’t use the pool, but my friends love it- clean and well supervised. The gym is big and modern. The cycle studio has great quality bikes.
A monthly membership is fantastic value and includes everything in the centre. It means you get first choice of classes, although you still have to be ready to book when they are released as many go to waitlist within minutes.
What could be improved? Building another studio so we don’t have to use the community room for some classes, and a permanent room for children’s soft play, giving better availability for families with young children, and allowing the sports hall to be used for sport all the time.
Really recommend this friendly, well run centre.

January 1, 2025
Unprompted review
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Reply from Better - Tadworth Leisure and Community Centre

Hi AF,

Thanks for your review.

We really appreciate you taking time out of your day to provide us with this valuable feedback about Tadworth.

We thank you for your continued custom and for being so complimentary!

Warm Regards

Hazal

Rated 5 out of 5 stars

Great place

Brilliant staff and tutors. Amazing classes great for health benefits and social interaction. Great overall and cannot fault

January 31, 2025
Unprompted review
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Reply from Better - Tadworth Leisure and Community Centre

Hi Jenny,

Thanks for your review.

We are delighted to hear that you have had such a positive experience at Tadworth.

Warm Regards

Hazal

Rated 5 out of 5 stars

Miss it when I’m not there

I use Tadworth leisure during the summer months when I’m nearby and I find it the best! Gill’s dance fitness is a game changer when it comes to physical and mental wellbeing and socialising after and all the other staff and instructors I meet are truly delightful. Can’t recommend it highly enough and can wait to get back and fit again.

January 31, 2025
Unprompted review
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Reply from Better - Tadworth Leisure and Community Centre

Hi Julie,

Thanks for your review.

It is great to hear you are enjoying Gill's classes at Tadworth.

Warm Regards

Hazal

Rated 5 out of 5 stars

Great gym

Great gym. Friendly staff. Fun classes. What more could you want?!

January 31, 2025
Unprompted review
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Reply from Better - Tadworth Leisure and Community Centre

Hi Fiona,

Thanks for your review.

We are so pleased to hear that you find Tadworth to be great!

Warm Regards

Hazal

Rated 5 out of 5 stars

Tadworth Leisure centre

Reception staff and all the trainers are very friendly and professional.
The centre is always very clean and welcoming. Particularly the 60+ classes and beverages. I have made new friends and taken up a new sport since joining.

January 30, 2025
Unprompted review
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Reply from Better - Tadworth Leisure and Community Centre

Hi Antony,

Thanks for your review.

We are so pleased to hear that the staff at Tadworth are so friendly and professional and that you have made new friends.

Warm Regards

Hazal

Rated 5 out of 5 stars

Tadworth Leisure centre is great

Tadworth Leisure centre is great. It is modern and clean, with a very good range of classes, equipment and facilities. The staff are friendly and helpful. The booking app is easy to use. I love the fact that there are sports activities for all ages, from toddlers to Seniors. As a recent retiree, the leisure centre is helping me to have a fun, healthy and happy retirement.

January 29, 2025
Unprompted review
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Reply from Better - Tadworth Leisure and Community Centre

Hi Linda,

Thanks for your review.

We are delighted to hear that you have had such a positive experience at Tadworth and that the staff are so friendly and helpful.

Warm Regards

Hazal

Rated 5 out of 5 stars

Tadworth leisure centre- better than ever!

Tadworth leisure centre is better than ever now! Great gym, huge variety of sports. I particularly love the walking netball! The classes are great with really skilled instructors. And to cap it all, now I’m retired there are activities and a seniors club in the mornings, so all age groups are enjoying the centre!

January 30, 2025
Unprompted review
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Reply from Better - Tadworth Leisure and Community Centre

Hi Pulsatilla,

Thanks for your review.

We are delighted to hear that you are enjoying the wide range of activities on offer at Tadworth.

Warm Regards

Hazal

Rated 5 out of 5 stars

The BEST leisure centre!!

Fantastic leisure centre! Our Dance Fitness classes with Gill are fantastic - both physically and mentally. Gill also arranges a tea/coffee break for all of us after every class, encouraging us to socialise and get to know one another - so thoughtful and important for mental health 😊 My Pilates classes with Karen are my favourite, though: she is a superb instructor - firm and careful, always ensuring that we do not cause our bodies any harm through careless technique. I feel incredibly lucky to be part of the Tadworth Leisure Centre!

January 30, 2025
Unprompted review
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Reply from Better - Tadworth Leisure and Community Centre

Hi Nanda,

Thanks for your review.

It is great to hear that you find Tadworth to be so fantastic and that the staff are really making your experience so enjoyable.

Warm Regards

Hazal

Rated 5 out of 5 stars

A star centre.

Fantastic facilities,use the pool 4 times a week and the sports hall,everything very clean,staff are attentive and helpful,would definitely recommend.

January 30, 2025
Unprompted review
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Reply from Better - Tadworth Leisure and Community Centre

Hi Peter,

Thanks for your review.

We are so happy to hear that you are enjoying Tadworth and that the staff are so attentive.

Warm Regards

Hazal

Rated 5 out of 5 stars

Great facilities and staff.

Great facilities and staff.

January 30, 2025
Unprompted review
Better - Tadworth Leisure and Community Centre logo

Reply from Better - Tadworth Leisure and Community Centre

Hi Rebecca,

Thanks for your review.

We are so pleased that the staff and facilities are great at Tadworth!

Warm Regards

Hazal

Rated 5 out of 5 stars

Helpful, friendly and great facilities.

Had a gym induction and lesson today. Claudia was great at showing me round and looking at how the machinery worked. She created a plan for me that I can follow.
I attended a class which was good. The instructor was very motivating. I look forward to my next session.

January 15, 2025
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Reply from Better - Tadworth Leisure and Community Centre

Good Morning Sabrina,

Thank you for taking the time to share your thoughts with us.

We are thrilled to learn that you had a positive experience during your gym induction with Claudia at the Tadworth Leisure Centre. It’s wonderful to hear that she was not only informative but also exhibited a high level of professionalism throughout the session. We pride ourselves on our staff's ability to engage and support our members, and it sounds like Claudia truly embodied these values.

We're particularly pleased that she took the time to provide you with a comprehensive fitness programme tailored to your needs. It’s important to us that our members feel equipped and motivated to achieve their fitness goals.

If you have any further comments or need additional support, please don’t hesitate to reach out. We look forward to seeing your continued progress!

Best regards, 

Charmaine

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