Staff are lovely, especially the fitness class teachers, who are largely well qualified and great at what they do. The Greenwich centre needs to be cleaned a lot more regularly and effectively. The st... See more
Company replied
Location
Switch location12 Lambarde Square, SE10 9GB London, GB
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See what reviewers are saying
I had misread the membership I was signing up for and called the customer service line to see if I could swap. I had the absolute pleasure to speak to Seamus who was helpful, polite and resolved my t... See more
Company replied
Such a lovely centre with very attentive staff, especially a swimming teacher you have Named Olivia Greaves. She’s really great with the kids!, my daughter is always excited about her lessons with Oli... See more
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I have been going to this gym for 6 months and really enjoy the classes and have found all the instructors really friendly. Last Thursday there was a scheduling mix up that left a group of us waiting... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
12 Lambarde Square, SE10 9GB, London, United Kingdom
4.0
Great
43 reviews
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Disappointing
I signed up specifically for fitness classes but classes are full quickly and even with the waitlist it's impossible to get on some classes (for example Power Pump), which makes the choice of classes very small.
The 4 hour cancellation policy is harsher than in most gyms, if I book a class in the evening and have a train issue after work, I won't know 4 hours in advance that I cannot make it to the class.
The equipment is quite old (the Group Cycle bikes could be updated).
September 17, 2023
Reply from Better - The Greenwich Centre
Hi Nina,
Thank you for your feedback.
As a member you have access to 7 days advance booking and non-members have 5 days advance booking.
The penalty fee system is there to discourage customers from booking and then cancelling last minute or not turning up at all which then stops other customers from booking.
Warm Regards
Hazal
Good selection of classes and found a…
Good selection of classes and found a personal trainer in the gym
June 18, 2023
Reply from Better - The Greenwich Centre
Hi Nicola,
Thank you for your review.
We are so happy to hear you are enjoying the classes at The Greenwich Centre.
Warm Regards
Hazal
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