It was a very pleasant experience. It was my first visit and I am working towards better mobility and less pain following spinal surgery, 8 months ago. Staff (guy with curly hair (Afro) was very h... See more
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Location
Switch location170 Chingford road, E17 5AA Walthamstow, GB
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There was a cover swim teacher, Bryce, who was outstanding on helping my SEND daughter to begin to settle on the water and it has been a huge difference so far and a good memory for her, to what usual... See more
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Great experience with the Mindfulness class that I attended for the first time. I was at the Feel Good Centre in Walthamstow. I had a wonderful experience. I felt refreshed, as if I had just... See more
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The pool is far too cold , my husband has had a stroke , do was hoping to do swimming for rehab ??? Changing rooms are too small , even parent and child as there is two adults and one chair ….. the di... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
170 Chingford road, E17 5AA, Walthamstow, United Kingdom
3.9
Great
134 reviews
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The helpful n friendly staff -1 hehehe…
The helpful n friendly staff -1 hehehe but yes a nuce friendly group if people
April 8, 2025
Reply from Better - Waltham Forest Feel Good Centre
Hi C Ramsey,
Thank you so much for your kind words!
We truly appreciate your feedback and are thrilled to hear that you had such a wonderful experience with our team. It means a lot to us to know that we were able to meet your expectations. We hope to have the opportunity to serve you again soon and make your next visit just as enjoyable, if not more! If there’s anything else we can do for you in the meantime, please don’t hesitate to reach out. 😄
Warm regards,
Charmaine
Reply from Better - Waltham Forest Feel Good Centre
Hi S. Bozhilski,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with us at the Waltham Forest Feel Good Centre. We truly appreciate your support and look forward to serving you again soon!
Kind regards,
Charmaine
Friendly helpful staff clean n tidy
Friendly helpful staff clean n tidy
Great classes great atmosphere
March 26, 2025
Reply from Better - Waltham Forest Feel Good Centre
Hi Mervyn,
I genuinely appreciate your thoughtful words!
It brings us immense joy to learn that your interactions with our staff at the Waltham Forest Feel Good Centre were positive, and that you found our classes engaging and enjoyable. We put a great deal of effort into creating a friendly and inviting atmosphere, as well as maintaining a clean and well-organised space, so it’s truly rewarding to hear that we’re achieving our goals. We can’t wait to welcome you back for another great experience soon!
Best regards,
Charmaine
Badly behaved kids
Came here as a kid when it was the old pool, came today to swim for the first time in over 40 years and had a very uncomfortable experience. A group of teenage boys that I can only describe as delinquents were running rings around the lifeguard with no respect what so ever, kicking a ball around the side, bombing, rude and fighting with no care about the people around them or the surroundings. Eventually they were thrown out but then terrorised the changing room. It’s not the staffs fault, probably not paid enough to deal with this sort of behaviour but it has left a bitter sweet taste and I doubt I will return. I normally feel quite good after a swim but I just came out feeling quite stressed.
March 2, 2025
Unprompted review
Reply from Better - Waltham Forest Feel Good Centre
Hi,
Thank you for sharing your experience with us.
We're truly sorry to hear that your visit was less than pleasant. We strive to create a safe and enjoyable environment for all guests, and it’s disappointing to know that your experience was impacted by disruptive behaviour. We understand how stressful that situation must have been, especially when you were hoping for a relaxing swim. Rest assured, we are taking your feedback seriously and will continue to work on improving our oversight and handling of such incidents. We truly value your long history with the facility and hope that, despite this, you'll consider giving us another chance in the future.
Your feedback helps us improve, and we are committed to ensuring that every visit is a positive one.
Kind regards,
Charmaine
Nice gym only problem is you have to…
Nice gym only problem is you have to book the gym and the times go pretty quick wish u didn’t have to book
February 18, 2025
Reply from Better - Waltham Forest Feel Good Centre
Hi Mina
Thank you for your review,
We are very happy to see you are enjoying the gym at the Waltham Forest Feel Good Centre!
You do not need to reserve the gym with your membership; you can enter the gym at any time without a reservation. Fitness classes and swim sessions require a booking, and these sessions are made available 7 days in advance!
We hope this information helps.
Kind Regards
Amir
The floors of the studios and swim change rooms are so dirty
The floors of the studios are so dirty and the changing rooms for swimming are so dirty and gross they need to be cleaned better. The floors always have stuff on and they are just so dirty as well as the floors poolside. The studio floors are so grimy during my classes it’s so obvious that the floors are dirty. The toilets by the gym are dirty and there has been a hair on the bathroom door for the last 2 weeks above the handle that has just stayed there. The toilets and the floor aren’t cleaned well enough. The facilities are nice but it’s not up to standard with cleanliness. The gym is an amazing gym but I feel as though everything there just needs to be cleaned better.
February 20, 2025
Reply from Better - Waltham Forest Feel Good Centre
Good Afternoon,
Thank you for sharing your feedback.
We sincerely apologise for the cleanliness issues you've encountered, as this is certainly not the standard we aim to uphold. We greatly appreciate you bringing this to our attention, and we will immediately address the concerns you've raised about the studio floors, changing rooms, and bathrooms. We understand how important a clean environment is and will work with our cleaning team to ensure all areas are maintained properly. We’re grateful for your compliments about the gym itself, and we’ll strive to make improvements in all areas.
Your feedback is invaluable, and we hope to provide you with a better experience next time.
Kind regards,
Charmaine
Before I had membership was everything…
Before I had membership was everything ok then I left to another gym for about a year yesterday I come back to see if something changed sou I can join again but then I changed my mind,about swimming and spa facilities all good nothing to complain and Before was always problem in male changing room with lockers but now look like all good the worst thing is about gym it's getting worse and worse nothing changed always something out of order, there is plenty of space but don't have anoth gym accessories,nobody wants invest but want only money from people,gym need to be upgraded and boxing bags aswell.
February 5, 2025
Unprompted review
Reply from Better - Waltham Forest Feel Good Centre
Hi Ancans,
Thanks for your review.
We are glad to hear that you have rejoined but are disappointed that you are unhappy with the facilities at Waltham Forest Feel Good Centre.
Since 1993 we have reinvested over £100 million in our centres and communities we support and as a Charitable Social Enterprise we will continue to invest the money we make back into the business so please keep an eye out for future improvements!
Warm Regards
Hazal
More variety
Need a more varied choice of classes at different times ie more lunch time classes would be useful, especially for people who work from home or have childcare responsibilities.
It would also be good to view classes by type, so can choose what time suits best, rather than having to look at each day.
Instructors should start and end lessons on time and not allow users to save places for other people that don't turn up
February 4, 2025
Unprompted review
Reply from Better - Waltham Forest Feel Good Centre
Good Morning Michele,
Thank you for sharing your thoughts with us.
We value your input regarding the possibility of adding more Fitness Classes at various times throughout the day and the option to view these classes by activity instead of by date. I will make sure to relay this to the management team.
All our activities can be booked through the App or the main website, which prevents other members from reserving a spot in a class for someone else. If you notice this occurring at your centre, please reach out to the Duty Manager so they can look into the issue. Since all activities require an online booking, if a customer does not have a reservation for that session, they will not be able to attend if the class is fully booked. However, if there are available spots, they are welcome to show up and join the class.
I hope this information is helpful.
Kind regards,
Charmaine
Reply from Better - Waltham Forest Feel Good Centre
Hi Gerald
Thank you for your review.
This is wonderful to see!
Kind Regards
Amir
Nice experience but work to be done.
Nice experience.
Gym machinery needs a facelift - in clear need of servicing, replacements and MORE needed.
Spa is great. Male toilets for gym and spa are woefully mismanaged. Changing room toilets virtually never usable, out of order.
January 22, 2025
Reply from Better - Waltham Forest Feel Good Centre
Hi Edward
Thank you for your review.
We are pleased to see you are enjoying the spa at the Waltham Forest Feel Good Centre and appreciate you providing feedback about your experience there.
We have passed your review on to the Waltham Forest Feel Good Centre management team to look into, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
The gym is nice and sauna area is good
The gym is nice and sauna area is good. There seems to always be a problem with the toilets. They are always out of order on the 1st floor and are also not cleaned regularly. That let's the facility down, considering the number of visitors.
January 8, 2025
Reply from Better - Waltham Forest Feel Good Centre
Hi Sanjay
Thank you for your review.
We are pleased to see you like the gym and sauna at the Waltham Forest Feel Good Centre and appreciate you providing feedback about your experience there.
We have passed your review on to the Waltham Forest Feel Good Centre management team to look into, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
The swimming instructor was friendly…
The swimming instructor was friendly and supportive. He understood that I was anxious about going into the pool and put me at ease.
January 22, 2025
Reply from Better - Waltham Forest Feel Good Centre
Good Evening Alyson,
Thank you so much for taking the time to share your thoughts about your experience with us.
We are truly delighted to hear that you are enjoying your swimming lessons at the Waltham Forest Feel Good Centre. Your positive feedback means a lot to us! It’s wonderful to know that your instructor was able to create an engaging and supportive environment that helped put you at ease during your lessons. We understand that starting something new can be daunting, and it’s encouraging to hear that the guidance and approach of your instructor helped alleviate your anxiety.
We are committed to providing a comfortable and enjoyable learning experience for all our participants, and your insights are invaluable in helping us achieve that. If you have any further thoughts or suggestions, please feel free to share.
Wishing you continued success and enjoyment in your swimming journey!
Best regards,
Charmaine
Unhygienic and Disappointing!
I recently joined Better at Waltham Forest Feel Good Centre, and today was only my third visit. Unfortunately, I’ve noticed that neither the gym area nor the studios are properly cleaned. It’s so bad that some members are wiping down equipment and even cleaning the floors themselves because they’re dirty. This is unacceptable for a public facility. Cleanliness should be a priority for everyone’s health and safety. I strongly urge the management to take immediate action and ensure the facility is maintained to proper hygiene standards.
January 8, 2025
Reply from Better - Waltham Forest Feel Good Centre
Good Evening Sem,
Thank you for taking the time to share your feedback regarding your recent experience at the Waltham Forest Feel Good Centre.
I want to express my sincere apologies for the cleaning issues you encountered during your visit. We take great pride in maintaining our facilities to the highest standards, and it's concerning to hear that your experience did not reflect this commitment. Your feedback is invaluable as it helps us to identify areas for improvement and ensure that all our visitors enjoy a clean and welcoming environment.
Please rest assured that I will be addressing your concerns with our cleaning team to ensure that such issues are rectified promptly and do not occur in the future. We strive to provide an enjoyable experience for all our guests, and we appreciate your understanding as we work towards enhancing our services.
Thank you once again for your feedback.
Best regards,
Charmaine
Reply from Better - Waltham Forest Feel Good Centre
Good Evening Michael,
Thank you for taking the time to share your review with us.
We sincerely apologise for the issues you experienced during your visit to the Waltham Forest Feel Good Centre. It is disheartening to learn that the equipment was not up to the standards we aim to uphold. Cleanliness and proper functionality of our facilities are of utmost importance to us, and your feedback highlights a significant area where we clearly fell short.
We take concerns like yours seriously, and we will be investigating your claims to ensure that all equipment is regularly maintained and cleaned to provide a safe and enjoyable environment for all our patrons. Your experience does not reflect the level of service we strive to deliver, and we are committed to addressing these issues promptly.
Thank you again for your input, and we hope to have the opportunity to provide you with a much-improved experience in the future.
Best regards,
Charmaine
easy process to sign up
December 1, 2024
Reply from Better - Waltham Forest Feel Good Centre
Good Afternoon Tom,
Thank you for taking the time to provide your feedback regarding your experience with our website. We’re thrilled to hear that you found the website easy to navigate during the joining process. Our team works hard to ensure that our online platform is user-friendly, and it’s wonderful to know that it meets your expectations.
We sincerely hope you are enjoying all the benefits of your membership at the Waltham Forest Feel Good Centre. If you have any questions or need assistance as you explore our facilities and programs, please don’t hesitate to reach out. We’re here to help you make the most of your experience.
Best regards,
Charmaine
Reply from Better - Waltham Forest Feel Good Centre
Good Afternoon,
Thank you very much for taking the time to share your review with us.
We are thrilled to learn that you are having a positive experience with your swimming lessons at the Waltham Forest Feel Good Centre. Our team is dedicated to providing a supportive and enjoyable environment for all our students, and it brings us great joy to hear that you are benefiting from the lessons.
If there are any specific aspects of the program that you particularly enjoy or any suggestions you might have for improvement, please feel free to let us know. Your feedback is invaluable as we strive to enhance our offerings.
Thank you once again for your kind words, and we look forward to seeing you at your next lesson!
Best regards,
Charmaine
Had enough
I have been a member here for many years (even when it was the old Field and Track) but enough is enough and have now cancelled my membership and will be headed to the Olympic Pool instead.
The staff are lovely and professional but the reason I cancelled is as follows:
Olympic pool now under new management so cannot use Betters Swim UK membership to book
Feel Good have too many different sessions going on in the pool leading to swimming pool lanes switched around mid swim.
Emails not acknowledged.
Toilet area downstairs not being cleaned and topped up with paper in a timely manner.
Pool area overcrowded
October 25, 2024
Unprompted review
Reply from Better - Waltham Forest Feel Good Centre
Hi Georgina,
Thanks for your review.
We appreciate you providing us with this valuable feedback and will pass it onto the centre so hopefully we can win you back!
Thank you for your custom and we hope to see you back soon.
Warm Regards
Hazal
Avoid unless you happy to pay more than Virgin gym
Avoid at all cost!!!
Worst gym/health centre ever!!
I have been paying £93 per month for the use of the swimming pool, sauna, and steam room, but the quality of these services falls far below expectations, and recent changes to their policies (policy was there before, but no late charges until September)have caused further dissatisfaction.
Firstly, the cancellation policy is misleading. On the app, there is no clear indication of the 20-day cancellation notice period. This only becomes apparent after pressing the 'cancel' option, which I believe is a deliberate lack of transparency.
Secondly, the £3 no-show/late cancellation fee, which was introduced in mid-September without proper notice or any form of approval from existing members, is completely unjustified. Had I known this fee would be applied, I would have never signed up for this membership.
I have always attended my sessions, though I may arrive 10–15 minutes late on occasion. They suggested that I must wait for the full two-hour time frame to end before confirming my attendance is absurd and unreasonable. There is no logical reason why I should remain for an additional 30 minutes after finishing my session, purely for their system to update.
The state of the facilities is substandard:
Sauna benches are slimy and dirty.
Sharp, broken mosaic tiles litter the steam room.
Puddles near the drainage in the spa often have black, worm-like organisms in them.
The swimming pool is overcrowded, making it unusable during peak hours.
Only about 30% of the wristband-locking lockers in the changing rooms are functional.
Additionally, I once waited over 20 minutes for towels and bathrobes(usually is only 10 which is barely acceptable), significantly reducing my time in the spa and resulting in a no-show fee which was not waived. This points to a serious issue with understaffing at reception, where there is often a long wait for assistance with any request.
To make matters worse, their app system for tracking attendance is unreliable, leading to unjust no-show fees being applied to my account. I have had to call customer service multiple times to have these fees waived, and I was recently informed that they will no longer do so because too many fees have already been reversed in September. This is unacceptable, and a clear breach of contract, as I attended my sessions. Penalising me for system errors violates the basic contractual expectation of fair treatment.
Virgin gym is £93 a month when they have sales, much better in every way!!!!!
Update:you are misleading the people with your reply, you do get charged the no show fee if you are late 10 minutes, that's not a no show especially if it is because of the long wait and the understaffing. And you are not willing to waive it. You are recording the phone conversations so you could check when I was told to wait until the timeframe finish. You are right Virgin is incomparable to Better. Virgin is clean and maintained well, no 2 hours booking but you can walk in for free, you don't get charged for arriving 10minutes late, wait sorry you don't need to book at all. Just because you are nonprofit it doesn't mean you shouldn't maintain your facilities well and charge extras for showing up late for a spa experience, like if there is anyone who would attend the spa and would have to wait for you, no because there is no staff there at all.
AVOID
October 10, 2024
Unprompted review
Reply from Better - Waltham Forest Feel Good Centre
Hi Andras,
Thanks for your review.
We are sorry to hear that you did not enjoy Waltham Forest Feel Good Centre.
We have emailed you to explain several of the points you have raised including the cancellation policy and the penalty fee system, both of which have not changed this year and are clearly outlined in our terms and conditions which you must agree to before you complete your membership application.
If you are attending your sessions and not cancelling less than four hours before a session is due to begin you will not incur a fee.
As you have mentioned the centre is very busy and when customers book onto an activity and do not attend or cancel less than four hours before, they are preventing other customers who may wish to attend the session from participating.
We have also explained that as long as you scan your membership card/phone/check in with reception your attendance will be registered and you will not incur a fee - you do not need to wait 2 hour until after your activity has finished. We have explained this thoroughly in the email you were sent so it is disappointing that you felt the need to put incorrect information in your review.
We have also forwarded your complaint to the centre so they may investigate the allegations of cleanliness and maintenance issues you raised.
As a Charitable Social Enterprise it is unfair to compare us to a business which works on a profit basis and there is no membership which Virgin Active offer for the same price point which gives you anywhere near the access we do (they have 45 gyms UK-Wide, we have over 250).
We thank you for your custom thus far and wish you the best of luck in the future with your fitness journey.
Warm Regards
Hazal
Facilities ok..Parking 😫
While the facilities are adequate (some nasty issues particularly with the pool change/shower/toilet facilities), the recent parking fiasco with the shift from use of the y-pay app to using the better app to pay Gemini's private parking fees, has been shambolic to put it politely. I've been slammed with a £100 fine from Gemini for apparently not paying for parking (a first since 2016 when I began going to the feel good? Centre!). WFFGC have admitted the parking changes have been chaotic but my question is what are they going to do about it? Will they support their customers by getting Gemini's incorrectly issued fines cancelled??
September 26, 2024
Unprompted review
Reply from Better - Waltham Forest Feel Good Centre
Hi Matthew
Thank you for your review.
We are sorry to hear about your recent experience at our Waltham Forest Feel Good Centre and have passed the feedback on to the General Manager.
The Centre Staff can assist with any incorrect parking fees, please speak to the concierge or email customerservices@gll.org with your contact details and we will be happy to assist.
I hope this helps.
Kind Regards
Amir
Gym is great
Gym is great and induction was fantastic to get you started when your at a loss but reception staff are really unfriendly otherwise would have given a 5
September 20, 2024
Reply from Better - Waltham Forest Feel Good Centre
Hi Amanda
Thank you for your review.
We are very pleased to see the gym induction was fantastic and we hope it comes in handy for your time at our centre.
Your feedback regarding the staff has been escalated to the General Manager and we appreciate you bringing this to our attention.
Kind Regards
Amir
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