Eithan tried to sort my account issues but escalated it immediately to head office when he couldn't isolate it. Head office escalated my account issues when they couldn't sort it and Michel sorted my... See more
Company replied
Location
Switch locationMarkhouse Rd, E17 8RN Walthamstow, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have never been to a gym before, but was put at ease by Annisa who explained all the machines to me. I feel I could turn to her for help anytime. The facilities are clean from reception to the... See more
Company replied
I would like to congratulate Monique & the better team in Walthamstow. Keep up the great work you do.
Company replied
Hello, I am Mariyana Yuliyanova. I canceled my membership 10 days ago. I even came and was helped by Better employees. What right do you have to withdraw money from my account without my permission? I... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Markhouse Rd, E17 8RN, Walthamstow, United Kingdom
4.6
Excellent
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The receptionist and the person that…
The receptionist and the person that dealt with my situation were very understanding.
Problem was resolved immediately.
November 8, 2024
Unprompted review
Reply from Better - Walthamstow Leisure Centre
Good Morning Felitha,
I hope this message finds you well.
Thank you for taking the time to share your thoughts regarding your recent experience. We are pleased to learn that our receptionist at the leisure centre was able to assist you with your query effectively. It's always our goal to provide excellent service, and it’s encouraging to know that we met your expectations in this instance.
If there are any lingering questions or concerns, please don’t hesitate to reach out. We are committed to ensuring that your membership experience is smooth and enjoyable. We genuinely value your feedback and look forward to serving you in the future without any further issues.
Wishing you a wonderful day ahead!
Kind regards,
Charmaine
Hello
Hello, I am Mariyana Yuliyanova. I canceled my membership 10 days ago. I even came and was helped by Better employees. What right do you have to withdraw money from my account without my permission? I will file a lawsuit against you for compensation.
November 6, 2024
Reply from Better - Walthamstow Leisure Centre
Good Evening Mariyana,
Thank you for your review.
Upon checking the system I can see that your membership has been cancelled under the cooling off period however, the membership was cancelled with the 20 day notice period and this is why you have been debited again. We are happy to assist you with a refund of this fee if you fill out our refund form online. The link is below where you can locate this online.
A Charitable Social Enterprise. Join us now. (https://www.better.org.uk/refund-request)
Hope this helps.
Charmaine
back to fitness
Really helpful, knowledgeable and friendly staff. Having not been to a gym or fitness class for many years, I felt nervous but really had no need to worry once I'd met the office staff, the gym instructor with whom I had my induction, and the fitness instructors whose classes I've so far attended. All have been patient & so, so helpful and informative. I would suggest however, that information is provided re: the initial gym induction, as in what to wear & precisely what the induction includes. Also, a quick tour of the centre.
June 28, 2024
Reply from Better - Walthamstow Leisure Centre
Dear Bee,
Good morning! We want to express our heartfelt gratitude for taking the time to share your review with us.
We're absolutely thrilled to learn that you are thoroughly enjoying your membership at the Walthamstow Leisure Centre. It's fantastic to hear that our staff have been exemplary in their service, displaying the qualities of patience, friendliness, and informativeness. Your kind words serve as a great source of motivation for us to continually deliver exceptional experiences to all our members.
We truly hope that you will continue to derive immense pleasure from your membership and the wide range of activities on offer at the Walthamstow Leisure Centre. Your satisfaction and comfort are of utmost importance to us, and we are grateful for the valuable suggestions you've offered regarding the induction process and appropriate attire during the induction.
We look forward to serving you and providing an outstanding experience each time you visit the leisure center. If there is anything else we can do to enhance your experience, please do not hesitate to reach out to us.
Thank you once again for your invaluable feedback.
Best regards, [Your Name]
Reply from Better - Walthamstow Leisure Centre
Hi Aryaan
This is fantastic to see!!
Thank you for your review and we hope you enjoy your time with Better.
Regards
Amir
Reply from Better - Walthamstow Leisure Centre
Hi Shahnaz
We are very happy to see the staff at our Walthamstow Leisure Centre have been able to assist with any queries you may have had.
Thank you for your review and we hope you enjoy your time with Better.
Kind Regards
Amir
Friendly staff 😊
My daughter attends gymnastics on Fridays. Very friendly staff. 😊
May 17, 2024
Unprompted review
Reply from Better - Walthamstow Leisure Centre
Good Morning,
Thank you for your thoughtful review.
We are absolutely delighted to hear that your daughter is thoroughly enjoying and benefiting from her Gymnastic Lessons at The Walthamstow Leisure Centre. It brings us great joy to know that she is not only having fun but also learning and growing in a positive environment. We are committed to providing the best possible experience for all our young gymnasts, and your feedback reaffirms that we are on the right track. Thank you for sharing your daughter's experience with us.
Warm Regards,
Charmaine
Unclean gym could be very nice facility.
As a neighbor to the Walthamstow Leisure Center, I am very happy that this location provides all of the equipment that I look for in a gym/fitness center.
I would however like to point out, having managed budget gyms in NYC for several years which are larger and have an average member count of 20,000, that this gym is very dirty.
The facility does not seem to have been cleaned in a while with dust accumulating on a lot of surfaces. You can clearly see the machines are not cleaned regularly, as sweat marks have become discolored on machines and the floor and dust has been caked onto these spots. The air vents on cardio machines are filled with dust as well. The water fountain itself has calcification and rust.
This leads to very unsanitary workout conditions which is a major contributor to disease and infections, and I have not seen any employees on the floor at any time.
March 27, 2024
Reply from Better - Walthamstow Leisure Centre
Good Morning Martin,
Thank you for your review.
We are very disappointed to hear of the above issues at the Walthamstow Leisure Centre. We pride ourselves on our Customer Service excellence and our well maintained facilities so we are sad to hear that this is not the service you have received when attending this centre. I will pass this feedback on to the centre manager so they can look into the points you have raised and provide a better service.
Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards.
Charmaine
The teacher didn't show up to our first…
The teacher didn't show up to our first gymnastics lesson.
March 24, 2024
Reply from Better - Walthamstow Leisure Centre
Good Morning Freia,
Thank you for your review.
I am very sorry to hear that the Gymnastic Instructor did not show up at your child's first lesson. This only usually occurs due to unforeseen circumstances or staff illness so we sincerely apologise for the inconvenience caused on the day in question. Your child's membership should be credited to compensate you for the missed session and this will make your following direct debit slightly lower.
We hope your child will enjoy all their future Gymnastic Lessons in the future.
Kind regards,
Charmaine
Understaffed I booked and paid for an…
Understaffed I booked and paid for an induction which should of been 30 mins lasted 5 mins didn’t explain the equipment or how to use it properly . Very disappointed
December 4, 2023
Reply from Better - Walthamstow Leisure Centre
Good Afternoon John,
Thank you for your review.
I am very disappointed to hear that your Induction was not performed to the best standards and was over in less than 30 minutes. I will pass this feedback for the immediate attention of the centre manager so he can contact you to re-arrange your induction so this can be performed to our usual standards.
Hope this helps.
Kind regards,
Charmaine
Suggestions
The space is great! The gym is big and there are many different equipment. However, the gym could be cleaner and there should be some space, like hangers on the walls, to place our coats and jackets.
November 13, 2023
Reply from Better - Walthamstow Leisure Centre
Good Evening Caroline,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Walthamstow Leisure centre. However, we are disappointed to hear that the cleanliness of the centre is below standards so I will forward your comments for the attention of the centre manager so they can look into this with immediate effect and resolve. In regards to hangers on the wall, members are required to put their coats in the lockers provided as we would not provide coat hangers on the walls. This will mean that your property is left unsecure and could be misplaced, which we would not like to happen.
Kind regards,
Charmaine
Great gym really nice and friendly…
Great gym really nice and friendly staff. Price was reasonable and facilities was good
July 12, 2023
Reply from Better - Walthamstow Leisure Centre
Hi Riyaad,
Thank you for your review.
We are happy to hear you are enjoying Walthamstow Leisure Centre.
Warm Regards
Hazal
Very nice and helpful staff
Very nice and helpful staff. I have enjoyed all the classes I have attended even though I found some to be very challenging.
Overall good experience so far.
June 26, 2023
Reply from Better - Walthamstow Leisure Centre
Hi Deborah,
Many thanks for your kind review. We are very pleased to hear how much you are enjoying the classes and that you have had a good experience with us.
Well done for persevering through the challenging classes. You've got this!
Kind regards
Ivy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.