Really nice new centre but the organisation is pretty awful - only every 2-3 lanes max for actual swimmers whenever I show up - yesterday we were kept outside the pool shivering ! Training pool adver... See more
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Location
Switch locationWoolwich High Street, SE18 6DL Woolwich, GB
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See what reviewers are saying
It is good to remain healthy and fit and Better provides just that in a friendly environment at the Waterfront Leisure Center . My trainers are superb and interactive. However, the equipments at th... See more
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Had trouble with the app to start, had to be let through barriers and because of that my app shows I didn’t attend on the 19th when actually I did. My first health wise ( Aquatics for health) was good... See more
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Completely changed my gym experience, I get super anxious in most gym's that I have been too.. At better I never feel like this and can finally work out and starting to see progress, all the leisure c... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Woolwich High Street, SE18 6DL, Woolwich, United Kingdom
4.0
Great
94 reviews
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Excellent
Very happy with the teacher, my daughter have learned so many things in one day, she is very excited for her next lesson
April 2, 2025
Reply from Better - Waterfront Leisure Centre
Hi Priya,
Thank you so much for your kind words!
We're thrilled to hear that your daughter had such a positive experience and is excited for her next swimming lesson. It's wonderful to know that she's learning so much and enjoying the process. We look forward to continuing to support her growth and learning journey!
Kind regards,
Charmaine
Not enough equipment in gym
Not enough equipment in gym. Washroom for swimming is not clean and taps are not spreading water properly. Staffs are helpful. But only problem is not enough stuffs in gym and washrooms are not clean in swimming changing room in ladies. And also as a member there is always problem in swimming pools. I haven’t been able to go to bigger pool because its always closed or there is class or something. Other than that its fine. Not worthy enough for £60 membership
April 7, 2025
Reply from Better - Waterfront Leisure Centre
Hi,
Thank you for taking the time to share your feedback. We truly value hearing from our members, as it helps us improve.
We're really sorry to hear about your experience with the gym equipment and the cleanliness of the swimming changing rooms at the Waterfront Leisure Centre. This is certainly not the standard we aim to uphold, and we’ve passed your comments along to our facilities and housekeeping teams to address these issues as a priority.
Regarding the swimming pool availability, we understand how frustrating it can be when you're unable to access the bigger pool. We do our best to balance member access with scheduled classes, but we’ll look into how we can improve communication around pool availability and possibly increase open swim time for members.
We’re glad to hear our staff have been helpful – we’ll make sure to share your kind words with them.
Thank you again for your honest feedback. We hope you'll see improvements soon, and if there’s anything else you’d like to share, please don’t hesitate to reach out to us directly.
Best regards,
Charmaine
Conscientious staff
I have had app and membership problems this week, all sorted out by patient staff
Thank you
March 28, 2025
Unprompted review
Reply from Better - Waterfront Leisure Centre
Hi Lesley,
Thank you so much for your kind words!
We're so glad to hear that our team was able to assist you and resolve the issues. We truly appreciate your patience and understanding. If you ever need any further help, don't hesitate to reach out. We're here for you!
Kind regards,
Charmaine
Reply from Better - Waterfront Leisure Centre
Hi Ewa,
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience with us at the Waterfront Leisure Centre. We take pride in providing a clean and well-equipped space, as well as fostering a friendly and supportive environment. We look forward to welcoming you again soon!
Kind regards,
Charmaine
The customer care personnel was very…
The customer care personnel was very patient, kind, and helped me make an informed decision.
March 15, 2025
Reply from Better - Waterfront Leisure Centre
Hi Ayi,
Thank you so much for your kind words!
We're thrilled to hear that our customer care team was able to assist you in making an informed decision. We truly appreciate your feedback and look forward to serving you again in the future!
Kind regards,
Charmaine
A little frustrated
I've just joined the Waterfront and have been using the gym so far. On first impression, the gym appears smart and clean. I wasn't impressed however, with some of the equipment, some machines were out of use or faulty. More could be done to ensure a good customer first experience.
March 4, 2025
Reply from Better - Waterfront Leisure Centre
Hi Paulette
Thank you for your review,
We are glad to hear that you’ve had a positive first impression of the gym’s cleanliness and appearance and apologise for the inconvenience caused by the out-of-order machines.
Your feedback has been passed on to the centre staff and we hope this will assist in improving your experience with us.
Kind Regards
Amir
Completely changed my gym experience
Completely changed my gym experience, I get super anxious in most gym's that I have been too.. At better I never feel like this and can finally work out and starting to see progress, all the leisure centres I have been too are clean and have all the equipment I need.. Haven't had the luxury of using the other facilities yet but looking forward to doing so
March 3, 2025
Reply from Better - Waterfront Leisure Centre
Hi Clarissa,
Thank you so much for your kind words!
We're thrilled to hear that Better has made such a positive impact on your gym experience. It's great to know you're feeling comfortable and seeing progress with your workouts. We take pride in maintaining clean facilities and providing all the equipment you need. We're excited for you to explore the other facilities soon – we’re sure you'll enjoy them too!
Thanks again for sharing your experience, and we look forward to supporting you on your fitness journey.
Kind regards,
Charmaine
Marcus - Better assessor
Marcus, who did my assessment to join Better was brilliant. He built my confidence to join and has set easy targets to get used to the exercise programme. I am hoping to continue with this and achieve my fitness target.
February 12, 2025
Reply from Better - Waterfront Leisure Centre
Hi Narinder
Thank you for your review,
We are very pleased to hear that Marcus made a positive impact during your assessment and helped boost your confidence.
It's great that he was able to set clear and achievable targets for you, and we're excited to hear that you're on your way to reaching your fitness goals.
Kind Regards
Amir
A lovely Centre
The centre is looking really good with all the maintenance works they are doing to the centre. I am loving training there and going for a swim. Along with everyone being so kind and always a friendly face to greet you!
February 18, 2025
Unprompted review
Reply from Better - Waterfront Leisure Centre
Hi Kayla,
Thanks for your review.
We are so pleased that you are enjoying Waterfront and that everyone is so friendly!
Warm Regards
Hazal
The centre has been noticeable worked on
The centre has been noticeable worked on as cleaning has improved and it’s a lot nicer to walk around, train and swim.
February 7, 2025
Unprompted review
Reply from Better - Waterfront Leisure Centre
Hi Erica,
Thanks for your review.
We are so happy to hear that you have noticed the hard work the centre team have been putting in to ensure Waterfront is up to our high standards!
Warm Regards
Hazal
Reply from Better - Waterfront Leisure Centre
Hi Celia,
Thanks for your review.
We are glad to hear that you recognise the work we do in the communities we serve!
Warm Regards
Hazal
Excellent so far
Excellent so far, being using the swimming pool for almost a month feeling the benefits already. Easy booking process, no issues getting in or out, staff all been helpful so far.
January 20, 2025
Reply from Better - Waterfront Leisure Centre
Hi Pete,
Thanks for your review.
It is so great to hear that everything has been excellent at Waterfront!!!
Warm Regards
Hazal
Unhappy regarding swimming pool access
As a member paying 60 pounds a month I can't access the swimming pools because there's always swimming classes for school children from most weekdays for most of the hours
January 22, 2025
Reply from Better - Waterfront Leisure Centre
Good Afternoon Mihai,
Thank you for taking the time to share your feedback regarding your experience with us. I truly appreciate your input as it helps us to improve our services.
I understand that you are facing challenges in using the pool facilities due to scheduled swimming lessons. I can imagine how frustrating that must be for you. After reviewing our booking system, I want to reassure you that we do have dedicated swim sessions available at various times throughout the week when no lessons are taking place, allowing for free swim opportunities. I recommend checking the online schedule for those options, as it may provide you with a better chance to enjoy the pool without interruptions.
Additionally, I noticed that your membership fees are currently listed at under £60 per month. If you are being billed a higher amount, please reach out to us at your earliest convenience. We are more than willing to investigate any discrepancies and resolve the issue for you.
Thank you once more for your understanding, and I hope to see you making full use of our facilities soon.
Best regards,
Charmaine
The staff was very helpful and friendly…
The staff was very helpful and friendly towards me and showed me how to use the merchines properly which helped me out
November 6, 2024
Reply from Better - Waterfront Leisure Centre
Hi Barry,
Thank you for your review.
We are so pleased to hear that the staff at Waterfront have been so helpful.
Warm Regards
Hazal
Staff to be valued
Had an induction with Marcus , he was very thorough & informative.
Went to two supervised gym sessions , one with Danni & 1 with Jeff, again very thorough & informative which will encourage me to attend course.
November 1, 2024
Reply from Better - Waterfront Leisure Centre
Hi Stephen
Thank you for your review.
It is wonderful to see the centre staff receiving such great feedback and we are very happy they have been able to provide an informative induction and enjoyable gym sessions.
We hope you can use all the information and tips in future gym sessions and we have passed your feedback on to the General Manager at the Waterfront Leisure Centre.
Kind Regards
Amir
Terrible
Terrible. Nothing works in this place. Not even locks on toilets and changing rooms. Flume never working either. Waste of time
October 29, 2024
Unprompted review
Reply from Better - Waterfront Leisure Centre
Hi M,
Thanks for your review.
We are sorry to hear that you are not happy with the facilities at Waterfront.
We understand there have been some issues with the slide and a temporary inflatable alternative has been bought in whilst the centre is looking into the maintenance surrounding this.
We have passed on your feedback regarding the locks to the centre.
Warm Regards
Hazal
Water front gym experience
Whilst the Eqipment is generally acceptable some treadmills and bikes were out of operation.
The showers in the gents upstairs changing room were inoperable. Only two working.
Staff with whom I interacted were good.
October 18, 2024
Reply from Better - Waterfront Leisure Centre
Hi Pargan
Thank you for your review.
We are sorry to hear about your recent experience at the Waterfront Leisure Centre and have passed your feedback on to the General Manager to look into. We hope this will lead to a resolution of the issue.
It is however great to see the centre staff have been able to assist and provide a good service.
Kind Regards
Amir
Reply from Better - Waterfront Leisure Centre
Hi Alan
Thank you for your review.
We hope this continues!
Kind Regards
Amir
Joined last week
Joined last week. Have attended three classes so far and used the gym twice. Really happy with my experience so far.
September 3, 2024
Reply from Better - Waterfront Leisure Centre
Hi Everest,
Thank you for your review.
We appreciate you choosing Better to assist with your fitness journey and we are so pleased to hear you are enjoying Waterfront!
Warm Regards
Hazal
I really enjoyed it, thank you💐💐💐
I really enjoyed it, not too many people on the class. The instructor was very good but when she gave us instructions we couldn’t hear anything, she may need a microphone or something to be able to follow the exercise. Thank you
August 30, 2024
Reply from Better - Waterfront Leisure Centre
Hi Maria,
Thanks for your review.
We are so pleased to read that you are enjoying classes at Waterfront and thank you for your feedback in relation to the volume.
Warm Regards
Hazal
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