Really nice new centre but the organisation is pretty awful - only every 2-3 lanes max for actual swimmers whenever I show up - yesterday we were kept outside the pool shivering ! Training pool adver... See more
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Location
Switch locationWoolwich High Street, SE18 6DL Woolwich, GB
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It is good to remain healthy and fit and Better provides just that in a friendly environment at the Waterfront Leisure Center . My trainers are superb and interactive. However, the equipments at th... See more
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Had trouble with the app to start, had to be let through barriers and because of that my app shows I didn’t attend on the 19th when actually I did. My first health wise ( Aquatics for health) was good... See more
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Completely changed my gym experience, I get super anxious in most gym's that I have been too.. At better I never feel like this and can finally work out and starting to see progress, all the leisure c... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Woolwich High Street, SE18 6DL, Woolwich, United Kingdom
4.0
Great
94 reviews
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First introduction
Lots of information given schedule explained,shown around facility.Even better if the tea machine was working.
August 23, 2024
Reply from Better - Waterfront Leisure Centre
Hi Linda,
Thanks for your review.
We are so pleased to hear you are enjoying Waterfront and hopefully, the tea machine will be working when you next visit.
Warm Regards
Hazal
The gym is accessible for wheelchair users
As a wheelchair user I have been very impressed with how I can navigate my wheelchair around the gym equipment and found machines I can transfer to. The fitness suite is perfect as the equipment is located on a level that I can reach. However, I am disappointed by the fact that there are no electronic doors so it is very tiring on the wrist having to push through so many doors to get to where I need to. In addition, the lift should have a mirror on the back wall to help wheelchair users see where they are backing out. The Healthwise team are brilliant and very personable.
August 19, 2024
Reply from Better - Waterfront Leisure Centre
Hi Sue,
Thank you for your review.
We are so pleased to hear that you find Waterfront so accessible.
We have passed on your feedback about the doors and lift to the centre.
Warm Regards
Hazal
Excellent Customer Service Feedback!!!
!!! Compliments !!!
I still believe that Woolwich use to have most beautiful summer activities for kids during school summer holidays.Inviting kids to have adorable activities in a local swimming pool to share ideas ,to catch a very good friend and socialize with a waterfront team ***** how wonderful you are *****
August 20, 2024
Unprompted review
Reply from Better - Waterfront Leisure Centre
Hi Jurgita,
Thank you for your review.
We are delighted to hear that you are so impressed with Waterfront and hope you and your kids continue to enjoy all the fun activities that are available.
Warm Regards
Hazal
Changing rooms are filthy
The facilities are really great and it's the only available swimming pool in the area, as well as being affordable, but the women changing room at the pool is always really dirty; there is rubbish everywhere, stagnant smelly water because the drains are blocked and the bathrooms are indescribable.
August 6, 2024
Reply from Better - Waterfront Leisure Centre
Hi Giorgia,
Thank you for your review.
We are sorry to hear of the issues you have faced with the cleanliness at Waterfront and have passed this to the centre team to investigate.
Warm Regards
Hazal
Excellent Customer Service Support
I called Waterfront Better at about 9am on Monday 29th July when l received email that my aqua aerobics session in the evening has been cancelled. l spoke to Shirley who was very pleasant on the phone and took great care to find out the issues. l was worried that it was cancelled because of my direct debit, she checked that too and assured me that is not the case and that the session will go ahead in the evening. l really appreciated all her effort to resolve my issues and not just telling me wrong info. she took her time to find out, put me on hold to find out what was going on and because of that l was able to do my aqua that Monday while a lot of people got wrong information. This is what a dedicated customer assistant does and l really appreciated her without even knowing who l was, she went extra mile. Thank you so much Shirley.
July 29, 2024
Unprompted review
Reply from Better - Waterfront Leisure Centre
Hi Clara,
Thank you for your review.
We are delighted to hear that Shirley from our Customer Service team in Woolwich was able to assist you with your issue and took time to ease your mind.
We have passed on your feedback!
Warm Regards
Hazal
Reply from Better - Waterfront Leisure Centre
Hi Rita,
Thank you for your review.
We are happy to hear that you are enjoying Waterfront!
Warm Regards
Hazal
Reply from Better - Waterfront Leisure Centre
Good Afternoon Patricia,
I want to express my gratitude for taking the time to leave us a review.
We are absolutely thrilled to learn that our staff at the Waterfront Leisure Centre have been consistently friendly and helpful during your visits. Your kind words truly mean a lot to us. Thank you for sharing your positive experience!
Warm Regards,
Charmaine
Quick and effective response to my…
Quick and effective response to my question and request.
June 28, 2024
Reply from Better - Waterfront Leisure Centre
Hi Igor
Thank you for your review.
We are very happy to see that a staff member has been able to assist with your questions and enquiries, please do not hesitate to reach out if you need further assistance.
Kind Regards
Amir
Staff member did not tell me to book or what time i can go in with the membersgip
When i first came into to do my membership for the gym that i could do it anytime anyday but a kind lady told me that i could do a juniour and she says that with this card is much cheaper than student age 16 which i could come in any time and day. Then after that day i went to gym in the morning and a different staff would not let me in and my card wont scan. The staff say i cannot come in because i have a junour gym card and i was so confused. And then she told me i have a limit time 4 to 6pm i was so angry.
After the next day i came inat 4pm to go gym but a staff member say i cant go in because i need to book and i was so confused and angry. 😡😡
June 2, 2024
Reply from Better - Waterfront Leisure Centre
Hi Sean
Thank you for your review.
We are very sorry to hear about your experience at our Waterfront Leisure Centre.
Junior members can make use of the facilities at allocated times each day. Details of this are provided upon joining Better. You can book junior sessions through the app or the website. I've attached a link below if you'd like to view the available times.
Activity booking (better.org.uk) (https://bookings.better.org.uk/location/waterfront-leisure-centre/adult-and-child-gym/2024-07-07/by-time)
Kind Regards
Amir
I did not have a pleasant experience as…
I did not have a pleasant experience as a new member. I requested the receptionist for a tour, but she gave me directions and asked me to go around by myself. Secondly, on my first day, I struggled to scan my QR code at entry, only for another receptionist to act like I was a bother. When I called for help, he seemed frustrated and quickly grabbed my phone to scan instead of gently and respectfully explaining how it worked. As a new member, I had hoped for a better experience considering we pay so much.
July 2, 2024
Reply from Better - Waterfront Leisure Centre
Good Afternoon Patricia,
I hope this message finds you well. I wanted to take a moment to sincerely thank you for reaching out to us.
We express our profound dismay regarding your recent experience as a new member. We extend our sincerest apologies for the oversight in not providing you with a tour of the facilities upon your initial visit to the leisure centre, as well as for the lack of guidance on using the entry gates. Your feedback will be promptly brought to the attention of the centre manager to address any necessary staff training. Such service does not align with the standards we uphold for our esteemed clientele.
We appreciate your bringing these matters to our attention and are dedicated to delivering an enhanced level of service in the future.
Warm regards,
Charmaine
I want to say a MASSIVE thanks to Amy…
I want to say a MASSIVE thanks to Amy who rescued my bag with my purse and phone in. She was making every effort to contact me when I stupidly left my bag in the changing room. I ran back to the leisure center from the carpark and thankfully she had secured my property. Thankyou Amy, you're a star!
June 26, 2024
Unprompted review
Reply from Better - Waterfront Leisure Centre
Hi Deborah,
Thank you for your review.
We are delighted to hear that Amy was able to secure your property and that this was returned to you.
Warm Regards
Hazal
Waterfront leisure centre update…
Waterfront leisure centre update regarding my review ,about my complaint on 9th May .No manager has contacted me ,and ,the equipment is still not serviced .That says it all ,no one cares ,especially about customers
Self promotion seems to be the staff attitude .Better at what ,poor management ?
May 9, 2024
Unprompted review
Reply from Better - Waterfront Leisure Centre
Good Afternoon Peter,
We appreciate your feedback and would like to apologize for the delay in addressing your concerns. Your correspondence was directed to the General Manager, who has been on annual leave. Our Assistant Manager, Franqui, is currently conducting a comprehensive review of the bikes and other fitness equipment based on your feedback. Franqui will contact you no later than tomorrow (Friday) afternoon to discuss the matter further.
Please be assured that all our fitness equipment undergoes regular servicing. However, due to the high usage, occasional breakdowns are inevitable. Repairing fitness equipment is not an immediate process. Once an item is reported as out of order, it is logged with our specialist contractor, who typically responds within 48 hours. While some issues are resolved during the initial visit, in other cases, parts need to be ordered, which can prolong the repair process. We always strive to repair equipment as promptly as possible.
Waterfront Leisure Centre houses over 120 fitness stations, and our fitness instructors are available to recommend alternative exercises if a particular piece of equipment is out of order.
Thank you for your understanding, and we look forward to resolving this matter promptly.
Kind regards,
Charmaine
Excellent tutors who care
Excellent tutor teaching me the proper way to use machines and weights and correct ways to stretch and cool down and take my time no rush to reach any level.
Very friendly classes.
May 14, 2024
Reply from Better - Waterfront Leisure Centre
Hi Paul,
Thank you for your review.
We are so delighted to read your review. It is fantastic to read that you are enjoying Waterfront Leisure Centre so much!
Warm Regards
Hazal
WELL DONE! Thank you very much.
From start to finish, I received a friendly, efficient and effective service. A special mention to Sarah who not only did the induction but too the time to help me with the registration process.
May 10, 2024
Reply from Better - Waterfront Leisure Centre
Hi Angela,
Thank you for your review.
We are delighted to hear of your positive experience at Waterfront Leisure Centre and thank you for choosing Better!
Warm Regards
Hazal
if i had i choice i would had put this as 0 star
The workers are so rude . Teachers are so useless and unprofessional .Wasted half the class by arguing with someone. The manager is the most disrespectful and picks on certain people to be rude to. The worst place to ever go . 100 PERCENT DO NOT RECOMMEND
April 22, 2024
Unprompted review
Reply from Better - Waterfront Leisure Centre
Hi Mrs Rahem
We appreciate you taking the time to share your experience at The Waterfront Leisure Centre and We are deeply sorry to hear that your visit did not meet your expectations and that you did not enjoy your time with us.
Your feedback will be escalated and looked into further.
I hope this will help better your experience with us.
Kind Regards
Amir
The staff are very welcome and…
The staff are very welcome and supportive, they have different kinds of equipments that help in the exercises
March 26, 2024
Reply from Better - Waterfront Leisure Centre
Hi
Thank you for letting us know!
It is great to see you have had the opportunity to meet the Centre staff and use the different gym equipment available.
We hope you enjoy your time wiht Better.
Kind Regards
Amir
Laurence is a very good instructor,
Laurence is a very good instructor,
He put me completely at ease as before I came to the class I was very nervous.
He takes time to listen and help everyone.
I’m feeling very positive and look forward to returning to his classes
Nice atmosphere
March 25, 2024
Reply from Better - Waterfront Leisure Centre
Good Afternoon,
We would like to take the time to thank you for your lovely review.
We are delighted to hear that Laurence was kind and reassuring when you attended his fitness class recently and he made you feel at ease. We hope you continue to enjoy his classes and we will ensure your feedback is passed to the centre so Laurence receives the recognition he deserves.
Hope this helps.
Kind regards,
Charmaine
Had trouble with the app to start
Had trouble with the app to start, had to be let through barriers and because of that my app shows I didn’t attend on the 19th when actually I did. My first health wise ( Aquatics for health) was good but absolutely freezing so made it uncomfortable but last weeks water temperature much better. Looking forward to this week. Gym going okay but I do prefer the water activity. Staff are very friendly and helpful
January 19, 2024
Reply from Better - Waterfront Leisure Centre
Hi Dawn,
Thank you for your review.
We are happy to hear that you are enjoying Waterfront Leisure and are glad to hear your issues with the app have been resolved.
Warm Regards
Hazal
Lack of politeness
The staff is useless and do not respond well. Also, some of the costumers are negative but the staff doesn’t care about that.
December 14, 2023
Reply from Better - Waterfront Leisure Centre
Hi Ermal,
Thank you for your review.
We are disappointed to hear that you have not had a positive experience at Waterfront with the staff and members.
We have passed your feedback to the centre, they may contact you to get more information.
Warm Regards
Hazal
Not a good experience!
When I arrived for my one hour gym induction, I waited in the seated area as instructed. It took the gym instructor nearly 30 minutes to find me even though there was myself and one other person where he should have been looking. Had I known that the person walking through the area every so often was looking for me, I would have spoken up. The 30 minute gym induction that I was given was very lacklustre and a great effort for the instructor to deliver. There was a lot of pointing at machines followed by 'you can go on that or on that'. When I asked a question about a certain machine, he said that he didn't know much about it so couldn't answer my query. I also asked for a personalised written workout plan as I have specific goals but was informed that the gym no longer offers them. I found this strange as there is a nook in the gym which houses said written personalised plans for other gym users. All in all, not a good experience which has left me confused as to what to do to achieve my goals!
November 5, 2023
Reply from Better - Waterfront Leisure Centre
Good Afternoon Kerry,
Thank you for your review.
I am very sorry to hear that your Induction was cut short due to the staff member not knowing that you were waiting. I am also very sorry to hear that the Fitness Instructor was not knowledgeable about the equipment in the Gymnasium. I will pass on this feedback for the immediate attention of the centre manager so further staff training can be given if required. In regards to the personalised fitness plan, we no longer offer these. The Fitness Plans you see in the Gym are the old plans for existing members, when this was a criteria of the membership type but this benefit was removed from our memberships a while ago.
Please accept our apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
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