I signed my child up for monthly swimming lessons. I was told to arrive at least 10 minutes before the start time, which we did. I assumed we would have been shown around or given an induction. We wer... See more
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Location
Switch locationGriffin Street, SE8 4RJ London, GB
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Alex diligently showed me how to use the machines at wavelength leisure centre. He made appointments, sent me reminders and carried out my vital signs. He continually advised me on how to manage my w... See more
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I would like to give a special mention to Topaz. During a Barre class she listened to my concern about floor work, due to arthritis in my knees. She provided a chair, double yoga mats and a personal i... See more
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Always a pleasure to swim there with my 1 year old, the gym is great too with a nice range of equipment to use.
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Griffin Street, SE8 4RJ, London, United Kingdom
3.8
Great
106 reviews
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I recently joined the gym and have…
I recently joined the gym and have really enjoyed it
The staff are amazing and really helpful
They took time to explain things to me
Really lovely experience
May 19, 2025
Reply from Better - Wavelengths Leisure Centre
Good Evening Ms. Coker,
I would like to thank you for your review.
It is with great pleasure that I acknowledge your positive feedback regarding the support and warm welcome you received from the staff at Wavelength Leisure during your visit to the leisure centre.
Kind Regards
Great atmosphere thanks to staff friendly attitude
Ruta was amazing she showed in a very efficient manner the gym facilities and also helped to familiarise with all gym equipment. Definitely I can feel that staff in the Wavelenghts centre is genuinely friendly and ready to help and this make the gym and swim experience a special one 😉
May 17, 2025
Reply from Better - Wavelengths Leisure Centre
Hi Claudia
Thank you for your review.
We’re delighted to hear that Ruta made such a positive impression and helped you feel comfortable and confident with our gym facilities.
We’ll be sure to pass your lovely feedback on to Ruta and the rest of the team.
Thank you for choosing Better.
Kind Regards
Amir
I really love this company
I really love this company, been using the facility for around a year now and it’s helped me greatly with my mental and physical health. Really lovely staff members that keep their relations with their customers professional but also friendly and caring. Very helpful and informative staff members.
April 15, 2025
Reply from Better - Wavelengths Leisure Centre
Hi Ruby,
Thanks for your review.
We are delighted to hear that the staff at Wavelengths are so friendly and how much your attendance at the centre has improved your mental and physical health!
Warm Regards
Hazal
Dancing in the water to Zumba music ….
I have been going to Aqua aerobics at Wavelengths for many years. I go on Mondays and Fridays to the classes run by Rhian and Topaz. Their teaching is superb, the fifty minutes of continuous movement is a very effective work out, and the music that accompanies it is joyful and energising.
It’s a wonderful class. My mobility is hugely improved and maintained because of it. Thank you Rhian and Tooaz, and thank you to Better for providing and supporting this class.
May 9, 2025
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Hi Maura,
Thank you so much for your kind and thoughtful review!
We're delighted to hear how much you enjoy the Aqua Aerobics classes with Rhian and Topaz. They truly bring great energy and expertise to every session, and it's wonderful to know that their efforts have made such a positive impact on your mobility and overall well-being. We'll be sure to pass on your thanks to them — they'll be thrilled to hear your feedback. Thank you for being a valued part of the Wavelengths community, and we look forward to seeing you in class for many more years to come!
Kind regards,
Charmaine
Great location and facilities
Great location, very near my home. The facilities are good and just had my first adult swimming lesson (so I can finally learn to swim properly). The instructor was very patient and quite switched on, considering that every single person in the group had different needs. Will definitely return for more classes. I've been to the gym there as well and it has everything you need.
April 22, 2025
Reply from Better - Wavelengths Leisure Centre
Hi Roberto,
Thank you so much for your wonderful review!
We're thrilled to hear that you had a great experience with your swimming lessons at the Wavelenghths Leisure Centre and that our instructor was able to cater to everyone’s individual needs. It’s fantastic that you're enjoying both the pool and the gym facilities. We can’t wait to welcome you back for more lessons!
Thanks again for your kind words and we look forward to seeing you again soon!
Best Regards,
Charmaine
More weightlifting equipment needed!
I've been to many better gyms and Wavelength can definitely do with an up grade. For the price you pay there should be more weightlifting equipment. There are many machines missing. Smith machines, preacher curl machine, fly/ rear delt machine, lower back machines, hack squat and more are all missing. You'll have to be creative with the dumbells to do the exercises in different varieties. However, there's only one set of each with the dumbells so there could be a long wait for them (sometimes)
I go to this gym only because it's the closest one to where I work and I go there on my lunch breaks which is really convenient for me.
April 23, 2025
Reply from Better - Wavelengths Leisure Centre
Hi Korhan,
Thank you for sharing your feedback with us. We appreciate your insights and understand your concerns about the availability of certain weightlifting equipment. We’re always working to improve our facilities, and your suggestions about adding machines like the Smith machine, preacher curl, fly/rear delt, and others are definitely valuable. We recognise how important variety and convenience are for our members, especially during busy lunch hours.
We’re glad to hear that our location’s proximity to your work is convenient, and we’ll continue to explore ways to enhance our equipment selection and overall gym experience. If you have any other suggestions or feedback, please don’t hesitate to share—your input is important to us!
Kind regards,
Charmaine
This company don't care about the sick!!!
My doctor advised me to go to the gym for health reasons and told me he would put me through the GP referral process for a cheaper price, the last company Fusion were really good and charged £20 a month but when this company took over they instantly raised the price to £25 which is sickening really considering most people on GP referral are OAPs. After inheriting my bank details they realised they made a mistake in the amount of money they were charging me and after a year decided to charge me £48 a month without telling me and then I had to wait 6 months to get my money back after a lot of arguing, then after that I was advised by there staff that I had to wait 6 months to renew my GP referral status and I had to go back to my doctor which I did, now over the last 2 years my doctor has referred me 3 times and I've not been contacted by Better once, when I did speak to someone at Better they said I got turned down because I didn't turn up enough which is hilarious as I wonder how many subscriptions they cancel for people not turning up enough or is their problem just with the customers on GP referral. The fact that Wavelengths is owned by Lewisham council and a building paid for by council tax payers, who are Better to turn down lewisham residents who were sent there by their doctors, sounds to me they don't want GPs sending them clients paying a cheaper price.
April 21, 2025
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Hi Jon,
Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the issues you've encountered.
We understand how important the GP referral scheme is, especially for those referred for health reasons, and we're sorry that your experience has not met expectations. We regret any confusion or frustration caused by the change in pricing and the billing error – that's certainly not the level of service we aim to provide.
Regarding the GP referral process, we appreciate you highlighting the breakdown in communication and the difficulties you've faced. We take concerns like this seriously and are currently reviewing how we manage and follow up on GP referrals to ensure no one falls through the cracks, particularly those referred multiple times by their healthcare provider.
Please know that our goal is to make health and fitness accessible to all members of the community, including those on supported schemes. We’re truly sorry that this hasn’t been reflected in your experience.
We’d welcome the chance to investigate your case further and try to make things right. If you're willing, please contact us at customerservices@gll.org with your full name and details, and we’ll make it a priority to look into this for you.
Thank you again for your feedback – it helps us improve and better serve the community.
Warm regards,
Charmaine
Zumba, Barre and dance fitness.
I would like to give a special mention to Topaz. During a Barre class she listened to my concern about floor work, due to arthritis in my knees. She provided a chair, double yoga mats and a personal item of clothing to roll under my neck. Topaz showed me how to place myself onto the mat and coached and supported and encouraged me throughout the execises. I found the whole experience emotional and liberating. Thank you Topaz, you are amazing.
April 16, 2025
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Hi Kimta
Thank you for your review.
We are thrilled to see that Topaz is offering excellent fitness classes and fostering an incredible atmosphere for all participants. We are delighted to hear that her care and encouragement made your experience both emotional and liberating.
We will make sure to pass along your message.
Kind Regards
Amir
Reply from Better - Wavelengths Leisure Centre
Hi Gosia
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Wavelengths Leisure Centre and have had the opportunity to meet the centre staff!
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
Reply from Better - Wavelengths Leisure Centre
Hi Micheline
Thank you for your review.
It is great to see the swim instructor is providing an excellent lesson, and we hope you attain the confidence and swim skills you wish!
Kind Regards
Amir
Much more to improve...
The gym has only two benches and a limited selection of dumbbells and machines, which often makes it difficult to complete a proper workout, especially during busy hours.
Additionally, the changing rooms are often not well maintained and appear dirty. The swimming pool floor also tends to have quite a bit of dirt, and sometimes the water looks murky. It’s also worth noting that not everyone is wearing swimming caps — usually only those in the fast lanes — which may contribute to the overall cleanliness issue.
Another point I’d like to raise is about the Friday evening women-only policy. While it's great to promote inclusion and safe spaces, true inclusion should consider all genders. It's quite frustrating to see the gym completely empty — sometimes with just one woman using the facilities — while men are not allowed to enter or work out. This seems counterproductive and exclusionary, especially when there’s clearly available space that could be shared respectfully.
Considering the monthly payment is almost £49, the current standard of services, equipment, and cleanliness feels far below expectations. For this price, a much better experience should be offered.
I hope this feedback is helpful and can contribute to some meaningful improvements for all members.
April 8, 2025
Reply from Better - Wavelengths Leisure Centre
Hi Marc,
Thank you for sharing your feedback. We truly appreciate the time you took to provide such detailed insights.
We apologise for the inconvenience you've experienced with our gym's facilities, including the limited availability of equipment, the cleanliness of the changing rooms and pool, and the swimming cap policy. Your comments have been noted, and we are already working on improving these aspects. We’re aware that during busy hours, space and equipment availability can be a challenge, and we are exploring ways to better manage this situation for a more comfortable experience.
Regarding the cleanliness issues, we take these matters seriously and will address them with our cleaning staff to ensure that all areas, including the changing rooms and pool, are maintained to the highest standards. We will also consider improving the swimming cap policy to promote better hygiene and cleanliness across the pool area.
As for the Friday evening women-only policy, we understand your concerns about inclusivity. We will review this policy and explore ways to make sure that all members feel welcome and that our facilities are utilised in the best way possible for everyone.
We truly value your membership and hope to make the necessary improvements to meet your expectations. Thank you again for your feedback, and we’re committed to making your experience with us better moving forward.
Kind regards,
Charmaine
Unhygienic premises
I find that staff and instructors are very friendly, there is a good selection of classes and the membership cost is very reasonable but the cleanliness of changing rooms and sauna is very poor. There is dirt on the walls, where clients have splashed products inside cubicles you can see drips and murk that has not been cleaned for weeks, it feels very unhygienic. The sauna doors are also very dirty, it feels like cleaning staff only have time to clean the floors.
March 31, 2025
Reply from Better - Wavelengths Leisure Centre
Hi Ivy Kirk,
Thank you for reaching out.
We are delighted to hear you are enjoying our fitness classes. We are always striving to give our customers the best experience at our Centre's so we are glad to hear our Staff are delivering great customer service.
We take your concerns very seriously and we are sorry to hear the cleanliness does not meet your expectations. We are actively working to improve these issues and we will be escalating your feedback on to our Wavelengths Leisure Centre Team .
We value your feedback and appreciate your input as this helps us improve as a company. Please don't hesitate to reach out to us directly with your concerns.
Kind Regards,
Sarah H
The customer service was fantastic
The customer service was fantastic in helping me find swimming slots for my little one. I also really like the swimming instructor who teaches my daughter—she is very friendly, and I appreciate her teaching style. I love it!
March 21, 2025
Reply from Better - Wavelengths Leisure Centre
Hi Sara,
Thank you so much for your kind words!
We are very happy to hear that our customer service team was able to help you find the perfect swimming slots, and that your daughter is enjoying her lessons. We’re glad to know that the instructor's friendly approach and teaching style are making a positive impact.
We truly appreciate your feedback and are so happy to be a part of your daughter’s swimming journey!
Kind regards,
Charmaine
I never went to a Gym before
I never went to a gym before and always say that exercise should be free. However, after much deliberation and noticing changes in my body, I decided to give the fitness classes a go. I've been going for 8mths now to mainly LBT and Zumba with Topaz, Rhian and Angella (Sunday) and I've never looked back! There is a real community at Wavelengths almost like the community feeling you get living in Deptford. The teachers, Topaz, Rhian and Angella are all brilliant, always encouraging and pushing everyone to do their best. Thank you ladies, you're the best!
Charmaine
March 5, 2025
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Thank you so much for your thoughtful review, Charmaine!
We're so happy to hear that you've found a great fit with our fitness classes at the Wavelengths Leisure Centre. It's amazing that you've noticed positive changes in your body and are enjoying the community vibe here – we really strive to make everyone feel welcome and supported, just like a tight-knit community. Topaz, Rhian, and Angela will be thrilled to hear your kind words! Keep up the fantastic work, and we're so glad to have you as part of our fitness family.
See you in class! 😊
Kind regards,
Charmaine
Been a regular member for 10 plus…
Been a regular member for 10 plus years, This is the best it's every been.
Kudos to the current staff at this place for their dedication.
March 4, 2025
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Hi Thiru
Thank you for your review,
We appreciate your loyalty over the past 10+ years. It’s great to hear that you’ve noticed the improvements and that the current team has made such a positive impact.
We’ll continue working hard to make sure the experience keeps getting better and we look forward to another 10 years with you!
Kind Regards
Amir
body conditioning class
Been going to the body conditioning class taught by Topaz for a few months and it’s really great! Amazing teacher, very thoughtful and helpful. Wanted to add that Topaz spotted something in my posture which no GP has noticed which meant I can now get it sorted out which will really benefit my mobility! What a result!
March 3, 2025
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Hi Deb,
Thank you so much for your kind words!
We're so glad to hear that you've been enjoying the body conditioning class with Topaz. It's amazing to know that she was able to spot something in your posture that had been overlooked elsewhere and that it's going to have such a positive impact on your mobility. Topaz truly cares about her students, and it's wonderful to see the results of her attention and expertise. Keep up the great work, and we look forward to seeing your continued progress!
Kind regards,
Charmaine
Membership sign-up
Had asked for a month of membership as was travelling but was tricked into signing up for a couple of months, now I will pay for membership when I am not around.
The customer service agents says they can't do anything, the reception no longer owns up to it. Very poor service.
February 26, 2025
Reply from Better - Wavelengths Leisure Centre
Good Afternoon Asad,
Thank you for taking the time to share your feedback with us. We truly appreciate it. We are genuinely sorry to hear about your recent experience and can fully understand the frustration it has caused you. Please know that it is never our intention to mislead our members or create any inconvenience.
We value your input and want to assure you that we will thoroughly investigate this matter to understand what occurred and how we can enhance our communication processes in the future. It’s essential for us to provide clarity and transparency regarding our membership policies.
As a reminder, our policy allows for membership freezes only in cases of medical necessity or pregnancy-related circumstances, which is outlined on our website. We apologise if this important information was not clearly communicated to you at the time of joining. We are committed to improving our customer experience and ensuring all members are well-informed.
Thank you for your understanding, and we are here to assist you further if needed.
Best regards,
Charmaine
Rhian and Topaz are the reason I have…
Rhian and Topaz are the reason I have stayed loyal to this gym for ten years. I've joined so many gyms in the past and never really enjoyed it. As long as they are teaching, I will keep coming! They are so passionate about what they do. They really care about each and every one, taking into account the diversity of the members as well as the age ranges. Everyone is included and made to feel special. My spirits are always lifted and I'm keeping fit too. I just love the Wavelengths community, and so happy to be a part of it
February 20, 2025
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Good Evening Heather,
Thank you so much for this wonderful review.
We’re delighted to hear that Rhian and Topaz have made such a positive impact on your experience at Wavelengths Gym. It’s amazing to know that their passion and dedication have helped create such a welcoming and inclusive environment for you. We're incredibly grateful to have you as part of our community and are so happy that you've found both fitness and friendship here.
Here’s to many more years of lifting spirits and staying fit together!
Kind regards,
Charmaine
Have loved joining the gym
Have loved joining the gym. I need the group classes to stay involved and a sense of community. Topaz and Rhian have been instrumental as instructors in my journey. They included me and made me feel welcome when I first started(as they do with all newbie’s), encouraged me to be there no matter what level of fitness I am currently in(I go up and down because life is busy)! No matter what-when I turn up I am welcomed into a family of people working towards better happiness levels and fitness ❤️
February 17, 2025
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Hi Lydia,
Thanks for your review.
We are so delighted to hear that you are enjoying the classes at Wavelengths and that the staff are so encouraging!
Warm Regards
Hazal
Love Wavelengths classes
Love Wavelengths classes, Rhian & Topaz are incredible - they push you but are really supportive and it’s always fun & worth getting up early for!
There is a wonderful community atmosphere too. Highly recommend!
January 30, 2025
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Hi Rose,
Thanks for your review.
We are so happy to hear that you are enjoying the classes at Wavelengths and that the staff are so supportive!
Warm Regards
Hazal
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