I would give a zero star, but the option wasn't there. I booked and paid yesterday online and recieved confirmation for softplay for today for my 2 grandchildren. I travelled on the bus to Wavelen... See more
Location
Switch locationGriffin Street, SE8 4RJ London, GB
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See what reviewers are saying
I would like to give a special mention to Topaz. During a Barre class she listened to my concern about floor work, due to arthritis in my knees. She provided a chair, double yoga mats and a personal i... See more
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Alex diligently showed me how to use the machines at wavelength leisure centre. He made appointments, sent me reminders and carried out my vital signs. He continually advised me on how to manage my w... See more
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I never went to a gym before and always say that exercise should be free. However, after much deliberation and noticing changes in my body, I decided to give the fitness classes a go. I've been going... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Griffin Street, SE8 4RJ, London, United Kingdom
3.7
Average
107 reviews
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Needs a thorough clean and maintenance, good for family swim.
I have been taking my daughters swimming at Wavelengths for about 2 years and the pool and changing areas are in need of a thorough clean and maintenance. We booked the first available session this morning for swim for all and it looked like it had not been cleaned for weeks!! Nappies strewn about, clumps of hair by the showers, feels like the level of care is very poor.
The layout and the pool itself is still really nice and we do enjoy it. Just wish it was not so dirty.
July 30, 2024
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Hi Christel
Thank you for taking the time to leave a review.
We are very pleased to see that you and your daughter have been part of Better for two years. We greatly appreciate the time you have spent with us using our facilities and being part of Better.
Additionally, your feedback about the centre is appreciated and we have escalated your review to the General Manager for further review and discussion with the relevant staff.
I hope this helps and will improve your time spent at our centre.
Kind Regards
Amir
Reply from Better - Wavelengths Leisure Centre
Hi Samantha,
Thank you for your review.
We are disappointed to hear that you are not happy with the equipment at Wavelengths.
We would advise that if there is any equipment you would like to see, to speak to a member of the concierge team and they can see if we are able to add this to the centre.
Warm Regards
Hazal
It was fun and I enjoyed it.
May 13, 2024
Reply from Better - Wavelengths Leisure Centre
Good Afternoon Julie,
Thank you for taking the time to share your feedback with us. Your review has brightened our day! We are absolutely thrilled to hear that you are having a wonderful experience with your membership at the Leatherhead Leisure Centre.
If there's anything else we can do to enhance your membership, please don't hesitate to let us know. We're here to ensure that your time at the center is as enjoyable as possible.
Thanks again for your review, Julie. We appreciate your support and look forward to continuing to provide you with top-notch service.
Kind regards,
Charmaine
Problems with student membership
I paid for student membership, my documents were accepted, yesterday and today I tried to go to the pool but I could not get in because you have not activated my membership. I am paying for a month's membership and I have already lost two days that should be refunded by Better.
April 11, 2024
Reply from Better - Wavelengths Leisure Centre
Good Morning Diego,
Thank you for your review.
Please be aware that once you join you are not required to wait for your proof of eligibility to be approved before you can use the facilities. You can use the centre with immediate effect whilst you are awaiting your document to be approved. Upon checking our system I can see that your membership is active and up to date so you are able to use this with immediate effect.
If you are experiencing issues using your membership please call Customer Services so they can assist you with immediate effect so you can start to use your membership. Our contact details are at the bottom of our website www.better.org.uk (http://www.better.org.uk/).
Hope this helps.
Charmaine
I'm a new member
I'm a new member, walked in on Friday night and I was refused access because it was women's night, which apparently runs every friday and was never stated at the time I joined the gym (it doesn't say it on the app, i could only see it on a piece of paper at the entrance of the gym). Friday Night is one of the few nights I can go to the gym because of work, and if I pay for a membership that gives me full access any time and any day, I don't get why I can't access the gym whenever I want (and still pay the same amount). Also the staff wasn't very bothered to explain it to me and just directed me to the paper at the entrance of the gym almost without looking me in the eyes. It's likely I'll cancel the membership and look for a different place.
March 15, 2024
Reply from Better - Wavelengths Leisure Centre
Hi Diego
Thank you for raising your concerns with us.
We are sorry this was not made clear to you when joining.
If you would like to discuss the timetable or different membership, please contact our Customer Service Team
Kind Regards
Amir
I am a senior member subject to abuse and discrimination.
I am a senior member. Today I was forced to leave my swimming session because of a huge man (approximately 20st) dive bombed into the fitness pool, narrowly missing me, and then subjected me to a barrage of abuse because I instinctively jumped out of his way. Because I admitted to the manager that I had muttered a swear word under my breath after being continually shouted at and called a stupid cow, the manager said this was now 50:50, and he could not ask the man to leave. He told me I was safe to continue swimming as he was there and would ensure the man didn't touch me. I pointed out that the man was continuing to verbally abuse me, for everyone to hear, after the manager had told him to stop, so how was I to feel safe? He repeated that, unless the man actually physically hurt me, I had to just try to ignore him!
I was also not impressed with the treatment of slow swimmers like myself. While I was happy to move to a 'slow lane' so I did not obstruct faster swimmers, I think we too should be allowed to swim without being obstructed. However, the slow lanes are also used by people learning to swim and people just hanging around chatting in the water so it is impossible to swim continuous lengths. Surely they should be directed to the other pools instead of the fitness pools? I did feel like a second class citizen - I have to respect other people's needs, but mine are irrelevant.
Regarding the threatening behaviour of the other user, until Better are able to provide some assurances that they will provide a safe environment I do not feel able to use this facility.
March 20, 2024
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Hi
Thank you for making us aware of your recent visit to our centre.
We are very sorry to hear about your experience and will escalate your review to the General Manager to look into.
At our pools, we offer a variety of different swimming sessions, some of which are specifically for lane swimming and others that are for a more casual approach.
Should you require assistance with swimming bookings or any other matter, please contact us at customerservices@gll.org.
Kind Regards
Amir
Low hygiene standards
Dear Better Team,
As I have not received any answer yet privately, I thought of leaving my feedback on Trustpilot.
As a family, we have recently attended Wavelengths for two weeks on Saturdays (on the 6th and 13th of January), but shortly afterwards my husband was diagnosed with a swimmer ear infection, and is still under treatment.
Furthermore, on the 19th my daughter went to Wavelengths to take her first swimming lesson with her class from a local school which I have copied to my private email. Shortly afterwards she developed a bad cough and after about a week an ear infection.
My 7 year old daughter told me that their class was the only one during their time slot at the pool, but a little girl had an accident at the poolside and her urine was pushed into the pool with a bucket of water.
Having said that, I would like to understand how quickly the water is being thoroughly disinfected, and whether it is possible to prevent these accidents with signs aimed at schools and families, so that accidents in the water are prevented.
Recently we had to cancel our reservation, but under these conditions we are not encouraged to return to Wavelengths. We have been in other swimming pools for a long time, and this has never happened to us.
I look forward to hearing from you.
Yours faithfully
Carla Paulis
January 19, 2024
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Good Afternoon Carla,
Thank you for your review.
I am very sorry to hear of your family's recent experience at the Wavelengths leisure centre. Our pools use chlorine to disinfect the water and keep this safe for our customers.
Without chlorine, the swimming pool would be a breeding ground for microscopic contaminants such as bacteria, viruses, parasites, and algae – making the water extremely hazardous to humans.
Chlorine is also an oxidizer, which means it helps to remove the waste left behind after neutralizing contaminants in the pool. It does this by breaking them apart and forcing them out of the water in the form of a gas. However, we take all customer complaints very seriously and will forward your review for the attention of the centre manager so they can look into this further.
Are you please able to fill out the attached "Request For Further Information" so I can pass on your details to the centre manager so they can respond directly back to you?
Kind regards,
Charmaine
Superb choice
I have finally found a gym that has all the fitness classes that I require all under the same roof and with many different times/dates and most importantly a wide range. AMAZING
January 20, 2024
Reply from Better - Wavelengths Leisure Centre
Hi,
Thank you for your review.
We are so happy to hear that you find Wavelengths Amazing - we agree!!!
Warm Regards
Hazal
Excellent swim doctors.
The swim doctors are very good teachers, they teach you how to swim at your own pace.
November 22, 2023
Reply from Better - Wavelengths Leisure Centre
Hi Angela,
Thank you for your review.
We are happy to hear you are enjoying Wavelengths Leisure Centre.
Warm Regards
Hazal
I am very disappointed with the…
I am very disappointed with the cleaning at a wavelength.the lady changing room at the swimming area is very dry.
Dirty Tissue on the floor dirt from shoe on the floor I when this morning at 8:00 am sign put out cleaning is in progress, when there is no one is cleaning? The changing room is very disgusting. If you cancel your lesson four hours before they freeze your account.
When the gym is so dry.
November 1, 2023
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Good Evening,
Thank you for your review.
I am vey sorry to hear that the cleanliness at the Wavelength's leisure centre is below standard. We pride ourselves on our Customer Service excellence and our facilities so I am disappointed to hear that this is not the service you have received so far. I will escalate this issue for the immediate attention of the centre manager so this issue can be looked into as a matter of urgency and resolved. In regards to activity bookings, if you cancel your activity with less than 4 hours before the start time of your activity you will receive a penalty charge of £3 which will infringe on your membership and stop you from being able to book any further activities. Once the penalty is paid you can resume with your bookings as normal. If you cancel your activity with more than 4 hours before the start time you will not receive a charge.
Hope this helps.
Kind regards,
Charmaine
Poor old Wavelengths!
Poor old Wavelengths!
Showers broken. Again. Changing rooms filthy as usual.
These would be bearable, as the pool is OK once you get in.
However, it was a huge mistake to put the sauna and steam room next to the fitness pool. People are using the pool to wash themselves as the showers are broken. Lanes are frequently blocked by people who can't swim bobbing around in front of you. There's always at least one person who can't or won't follow the 'swim clockwise' directions, even when it's pointed out to them.
If you can't swim or just want to float about like you're on holiday there is a leisure pool just in the next room. Lifeguards won't enforce any rules (no non-swimmers, no lane blocking, swim clockwise etc). Even when there's clearly a situation developing right in front of them they just carry on staring in to space.
Wavelengths is a great local asset and it's a shame to see it so run down with such low staff morale 🙁
October 24, 2023
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Hi Mike,
Thank you for your review.
We are disappointed to hear of the challenges you have been facing at Wavelengths and will pass your feedback to the centre manager to investigate.
In addition, if you would like to discuss this with the centre directly, their email address is: WavelengthsLC@gll.org
Warm Regards
Hazal
Reply from Better - Wavelengths Leisure Centre
Hi Ruth,
Thank you for your review.
We are happy to hear you are enjoying Wavelengths Leisure Centre.
Warm Regards
Hazal
AMAZING WORKOUTS
AMAZING WORKOUTS! The trainers are really awesome and helpful. They know how to push you to the limit in the best way possible with your workouts.
October 10, 2023
Reply from Better - Wavelengths Leisure Centre
Hi
Thank you for leaving our Fitness Instructors a review.
We are very pleased to see you are enjoying your workouts and fitness classes at our Centre.
We hope this continues and the team will always help you progress.
Kind Regards
Amir
Reply from Better - Wavelengths Leisure Centre
Dear DO,
Thank you very much for submitting feedback on our service.
It is great to hear that we have been able to help you.
I registered for swimming classes and I…
I registered for swimming classes and I have been having an amazing time. The tutors are very patient and friendly too.
September 8, 2023
Reply from Better - Wavelengths Leisure Centre
Good Evening Kim,
Thank you for your review.
We are delighted to hear that you are enjoying your swimming lessons at the Wavelengths leisure centre. We hope you continue to enjoy your lessons and pass all your levels.
Kind regards,
Charmaine
These reviews are clearly fake
These reviews are clearly fake. Looking down the ones I see here, there are ratings for Wavelengths as a library ( it isnt) and for its "outdoor pool" ( it doesn't have one). What a waste of space.
Staff at Wavelengths do their best and the facilities are potentially good ( new steam room/ sauna) but all of this is ruined by the incompetence of the parent company. We renewed our " membership", which was free and enabled us to swim a a lower cost, as pensioners. Now we are told the whole thing has been changed, an annual charge is the only way to swim now. But there is no way to pay this charge and no communication from Better. It is an appalling service. They should definitely not describe them selves as " charitable".
September 13, 2023
Unprompted review
Reply from Better - Wavelengths Leisure Centre
Good Morning Steph,
Thank you for your review.
All our reviews are genuine reviews from customers at our leisure facilities, including your review. However, customers do have an option to swim at the Wavelengths centre without being tied into a membership. You can purchase a monthly membership online or join on a Pay & Play membership which has a zero cost and access the facilities as and when you wish to attend a swim session. You can also set up a non member booking profile and book as a non member but you would be charged as such if you do not hold any type of membership with us. If you are having difficulties in booking activities online then you can call our Customer Service Team and we will assist you with setting up your online profile so you can book your activities online. Our number to call for assistance is 0330 123 1500.
Hope this helps.
Kind regards,
Charmaine
Reply from Better - Wavelengths Leisure Centre
Good Morning Ann,
Thank you for your review.
We are happy to hear that you are enjoying The Wavelengths Leisure Centre. We hope you continue to enjoy this facility and great activities they have on offer. I will pass on you lovely feedback for their attention of the staff at the centre.
Hope this helps.
Kind regards,
Charmaine
Waste of money
I booked a swimming course for my 4 years old child, costing a lot of money (75£) without having the opportunity to do a trial lesson. My child didn't feel comfortable to get into the water and the swimming teacher wasn't very good at trying to engage her and make her feel comfortable.
I obviously cancelled the course but I wasted all the money. I have asked the refund or a voucher to use the swimming pool but nobody got back to me.
It's a pity you made the people pay all that money without offering the opportunity to try the class first.
July 14, 2023
Reply from Better - Wavelengths Leisure Centre
Good Morning Alex,
Thank you for your review.
We are very sorry to hear that your child did not enjoy their swimming lesson at the Wavelengths leisure centre. We pride ourselves on our excellent customer service, and I am sorry to hear that this differs from the service you have received. We hope to improve on this.
Our online memberships have a 14 day cooling off period from the date the membership starts so you can request to cancel this and receive a full refund of fees paid. If you request to cancel the membership after the cooling off period the membership will be cancelled for the end of the payment period and your child is able to attend her lessons until such time the membership expires.
We appreciate you taking the time to provide this feedback. Through feedback, we identify improvement areas and provide a better service.
Kind regards,
Charmaine
I am so glad that I have joined Better
I am so glad that I have joined Better, there is lots activity that you can take part with, exercise classes, gym,swimming and more. The staff is very professional and supportive
Thank you so much
July 19, 2023
Reply from Better - Wavelengths Leisure Centre
Hi Zahra,
Thank you for review.
We are so happy to hear you are enjoying all the activities at Wavelengths and that the staff have been so helpful.
We will pass your wonderful comments onto the centre.
Warm Regards
Hazal
Good customer relations and lovely warm welcome
Amazing and sufficient gym facilities with a great quality fitness health life style available to utilise for every individual membership without experience delays! The feelings is actually better indeed.
July 10, 2023
Reply from Better - Wavelengths Leisure Centre
Hi Ajibola,
Thank you for your wonderful review.
We are very happy to hear about your great experience at Wavelengths.
We will be passing your comments onto the centre.
Warm Regards
Hazal
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