www.betterfares.co.uk Reviews 

64
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Highly recommend betterfares and the bus driver was so helpful, on time and great communication. Couldn't ask for more and will definitely use them again for transport. Thank you

Rated 5 out of 5 stars

They offered the best rate around - over £200 cheaper in some comparisons. Very easy booking system & efficient with confirmation & driver info. Vehicle was spotless & pick up/drop offs were prompt.... See more

Rated 1 out of 5 stars

Unpaid Invoice I am a small coach operator in Glasgow and we completed two tours for A2B by Better Fares in the summer. Payment has been completely avoided and any attempt to contact them has... See more

Rated 1 out of 5 stars

Was booked on a party from Bingley to Holmfirth all I can say is OMG we were all lucky to survive the journey. Ran a red light straight out of the pick up car park, couldn't use the satnav at all, con... See more

Company replied

Company details

  1. Transportation Service

Written by the company

We can get you the best deal on any taxi, minibus and coach hire nationwide guaranteed. Our customers have saved an average of 80% on their transportation over


Contact info

2.8

Average

TrustScore 3 out of 5

64 reviews

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2.8

All reviews

(64)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Total scam company avoid!!

Total scam company avoid!!! Paid by bank transfer £140 in advance for a coach for 20 kids, they cancelled the coach 15 minutes before it was meant to serving leaving kids stranded, at midnight! No apology. They said call office and we will give you a refund. Each date they promise the money would be back in my account has come and gone. Never been given any proof that the coach was actually booked or proof of refund. Avoid avoid avoid!!!

its now 2024 and i never got a refund. this company and it's sister companies are scamming people all over the country.

November 11, 2018
Unprompted review
www.betterfares.co.uk logo

Reply from www.betterfares.co.uk

We are sorry to hear about your experience, but we believe there has been a misunderstanding. We have no record of any booking with us under the details you've provided. Our company takes customer service very seriously, and we are committed to resolving any legitimate issues promptly.

If you believe you have made a booking with us, please reach out directly to our customer service team with the specific details of your reservation, including booking references and any communications you received. We can then investigate the matter further and address any concerns.

As it stands, we have no record of this transaction, and we kindly ask that you verify your information to ensure that the booking was indeed made with our company. If this is a case of mistaken identity, we suggest checking your payment records and confirming whether the payment was made to another company, potentially one with a similar name.

If there is any further clarification needed, please don’t hesitate to contact us.

Thank you for your understanding.

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