BetterHelp Reviews 9,382

The therapist was down to earth, but very knowledgeable and very understanding. She was also very caring & kind and allowed me to tell my story while she listened then made suggestions, but also let me make my own decisions. Very happy with my therapist, Rebecca. Would highly recommend her and better Help.

I have been talking about going to therapy for years!!! But it is hard to find the right therapist in my community that I feel a connection with and is affordable and convenient. BetterHelp quickly helped me connect with the best therapist and is incredibly affordable. I feel thankful and relieved to have found them!

I spent weeks trying to find a good therapist who took my insurance in my hometown. I got frustrated, tried BetterHelp, and met with a great and affordable therapist the very next day! My insurance got worked out automagically, and I was able to focus on getting the help I needed instead of paperwork.

Therapist matching is more important than one would think when starting therapy. Being able to switch therapists when needed and the platform in general just bring user friendly and very few connectivity issues (usually on my end the few times they have happened). I cannot recommend therapy enough and BetterHelp is a fantastic place to start your mental health journey.

After the death of my brother and then my father just 6 weeks later, I knew I was going to need some help processing all that I had gone through. I was not in my home city and needed an online connection. WIth BetterHelp, I was matched with a therapist . We are still working together and i am very pleased with the support I am getting. I also have the option to participate in group sharing as well. Both have been extreemly helpful as I integrate this new season of life. I highly reccommend them if you are looking for some support.

I first tried better help as a more affordable alternative to perhaps get some help.
But in reality is is a much better way to get help. It is about 1/4 the cost of my prior counseling. Doesn't require travel time . So it takes very little out of your day.My councelor answers emails in between sessions and there is also group sessions and lectures you can attend if you wish!

The flexibility in scheduling, the matching of therapist, and most importantly the cost. BetterHelp has given me hope when I thought my world was coming to an end. The financial aspect of therapy can be and is a deterrent for many people. I’m so thankful that I came across BetterHelp!

They are really helping people who need and want help..

Signed up at a very low moment. Told I would hear from a therapist within 48 hours. Never heard back and just discovered they’ve been charging me £205.40 a month for 8 months since - without a single therapy session taking place. Very concerning and feels like they are taking advantage of people who are in a vulnerable position.

Better Help has been life changing for me. My therapist is very in tune to my needs and scheduling time to meet virtually is so convenient. I see my therapist on the weekends so I don’t have to miss work.
What I like about Better Help is I was able to change my therapist easily when I realized my first therapist wasn’t a good match for me.
I was able to read through therapist bios and found a therapist who matched my personality.
I have recommended Better Help to many friends and they have liked it too.

Brilliant professional and kind people that know what to say and do. I have gained loads from this thread

I was stood up by my therapist two days ago and still have not gotten a response from Better Help or the therapist. I’ve left messages and even called their phone support.
Edit since reply: it has been over a week I’ve called I have emailed I even sent a message on messenger.

Edit: I have checked there is nothing. Nothing in spam either. I also left my phone number and tried to reach out via Facebook messenger. There has been no attempt to contact me. I am happy to provide a screenshot of my email search.

Truly disgusting people. I've always been sceptical of Betterhelp because of their marketing strategies; they'll rope any influencer into spreading their bullshit.

I'm also generally sceptical of 1-star reviews, because they're usually from people who've not been fair at all. But I'd pay attention to anyone giving 1 star for Betterhelp.

Firstly, they don't even let you choose your own therapist. Plus, you have to pay cash upfront before you even know who you'll be talking with.

But that's not the worst thing. Shortly after I abandoned the site, I received a very pushy email which made it sound very urgent I hand over my credit card details before my therapist's caseload fills up. I'm not buying a TV, I'm trying to sort my head out. Why are you people so pushy?

Bottom line: Better Help is clearly not interested in offering better help. Their primary motivation is to usher people in vulnerable positions to hand over their cash as quickly as possible Watch yourself - this company clearly has NO moral compass.

I've been having a problem where I keep getting matched with therapists that don't fit my preferences, and I wanted to use the feature to choose a therapist from a list, which should be possible as this is an advertised feature of Betterhelp. Unfortunately I cannot find this feature and I've tried different browsers. What most frustrates me is that I cannot get a coherent answer from the support agent. I get the same generic response over and over again as if i'm talking to an AI bot.

I Believe in You
“I believe in you because you believe in you—otherwise, you wouldn’t be here.” My therapist says this at the end of every session, and it means more to me than she may realize. Her belief in me, combined with her guidance, has helped me re-educate myself to accept where I am in 'real time', without judgment. She has created a space where I feel heard, validated, and supported in my growth.

She is truly amazing, and I hope others are able to experience the same level of care and success that she has helped me achieve. Without the flexibility and accessibility that BetterHelp provides, I would not have had the opportunity to receive this kind of support. I wholeheartedly recommend it to anyone seeking non-traditional options and a safe space to grow.

I was very disappointed that you charged my credit card before a service was provided this will be my last session for this reason

The platform is very well laid out to support you in many ways. I have my own therapist that I can not only have a live video chat with, but can also have my sessions on a phone call or text messaging. I can also send messages to my therapist at any time between sessions if needed. There is also a section to complete a daily journal, join group sessions, and set goals to work towards. I feel as though this platform is very well rounded in ways to support you through your journey.

I had my first appointment on Monday, 2/23/26. My therapist was dismissive and actually never really understood how sad and disappointed I've been as a solo caregiver for my hubby since my children have moved out. She started the call asking me for some background... then couldn't get past it without being critical of everyone in my family. I have had very successful therapy in the past for specific items. I thought this would be the same. My one tip to someone else would be: outline what is bringing you to counseling and have it in front of you so you can stay on topic in case your therapist gets distracted by the details of the background he/she asked for.

I received good treatment. Easy interface to use & you really feel like the company cares about you.