BettyandBiddy Reviews 

161
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the jewelry is absolutely stunning, beautifully packaged, and holds up wonderfully over time without losing its visual appeal. Many people also genuinely appreciate the exceptionally prompt delivery services and the friendly, highly responsive customer assistance when ordering special gifts for family. However, some customers also noted frustrating issues with items tarnishing very quickly, turning green, or completely losing their gold coating. A few reviewers additionally experienced significant delays with delivery, missing packages, and completely unresponsive support teams when trying to resolve these urgent problems.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the stunning designs and brilliant quality of... See more

Quality

People report positive experiences with quality, highlighting the stunning design, brilliant craftsmanship,... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting super fast and... See more

Order

Consumers experience great satisfaction when ordering, as reviewers frequently highlight the fantastic... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stunning range of high quality affordable and fashionable jewellery - cant recommend highly enough. Very prompt delivery. Very very happy customer! 5 star rating for sure. Avril

Rated 5 out of 5 stars

Unbelievable customer service - they could not have done anything more 🤩 Sold out item arrived in time for my sister’s birthday all thanks to the amazing team at Betty & Biddy! Ordered Friday receive... See more

Rated 5 out of 5 stars

Always my go to place for genuinely amazing pieces for all occasions. So tasteful and great quality. Super delivery time also. Love love love!

Company replied

Rated 5 out of 5 stars

I started purchasing betty and biddy products for my wedding in 2022 and I could not believe the quality absolutely blown away by how amazing the jewelry is. 4 years later and the earrings and bracele... See more


Company details

  1. Costume Jewelry Shop

Written by the company

We are Betty and Biddy and we believe in jewelry as an expression of yourself. We believe you can style and edit your look with jewelry to show the world the best version of you. Our in house designs are made to empower, inspire and elevate. We create everyday statements for you to shine in.


Contact info

3.7

Average

TrustScore 3.5 out of 5

161 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(161)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible quality

Terrible quality. The earrings were crooked & bent. The necklaces look and feel so cheap. The other pair of earrings I got ended up breaking. Absolutely would not recommend. Overpriced and the worst quality.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible products, great customer service, no notes

I bought a pair of earrings from here two years ago as a placeholder whilst I went in search of some solid gold ones. But two years on, I’ve not replaced them! I’ve worn them every single day without fail. On holidays, in the shower, if you think it - they’ve been through it. And they look just as beautiful as the day I took them out of the packaging.

Not only that, but the customer service is excellent. I recently emailed them to say how much I love their products and Barb very kindly sent me a little gift box of their new styles for me to try, which no doubt will be a permanent part of my rotation now!

110% recommend this company without a doubt🤗

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

No sign of delivery

Ordered a gift for a friend who was moving. Places the order in the 5th June, recieved an email on the 7th june that the order had been shipped but by 17th June, still no sign of the order. I reached out to customer service who said they'll sent me another one but couldn't guarantee when I would receive it. I was really disappointed and opted for a refund.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Quick delivery.

Quick delivery.. very happy with the quality of my pieces I purchased…
Love my Huggies and studs esp for every day wear .. no problems with the products or service

February 17, 2025
Unprompted review
Rated 2 out of 5 stars

I won't come back

I ordered twice from here to my brother who is based in Dublin, where their offices also seem to be - despite this, both times had extremely long delivery times (14+ days)

The first time I assumed it was a one off, no biggie. But the second time it happened again + this time, the earrings also arrived with bent poles. When following up via email for the deliveries - the tone is not very nice either.

I won't be a customer again.

February 12, 2025
Unprompted review
Rated 2 out of 5 stars

Jewellery didn’t arrive initially after…

Jewellery didn’t arrive initially after 2 weeks. I get the impression it was never shipped. Followed up an email and it arrived today. Really disappointed with the quality, very cheap looking, similar to shein /temu.
Would get far nicer in a small jewellery/killkenny/newbridge type shop for the same price.Would not recommend or buy again.

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

Feather charm

Ordered feather charm. Way bigger than described on website. Their fault wrong size on website. Looks cheap. No satisfaction with customer care. Sent so many emails and every one of them ignored. Worst customer care I have ever dealt with. Won't be ordering again.

January 23, 2025
Unprompted review
Rated 1 out of 5 stars

Didn't receive the jewelry and poor customer service

I had ordered a piece from them as a Christmas present early December for EU delivery. Which never arrived. I was promised it would be resent via registered post but they then changed their mind and sent as standard post. In the end I never received either parcel with the jewelry.

Eventually after a lot back and forth, I was offered a refund minus the shipping and taxes.

I wouldn't recommend buying from Betty and Biddy if the shipping address is outside of Ireland. Instead I ordered the exact same piece from Skellig Gift Store in Kerry which provided tracked shipping and better support with the order.

My piece of advice to the Betty and Biddy would be to use a tracked shipping service when sending the jewelry abroad.

January 16, 2025
Unprompted review
Rated 1 out of 5 stars

Parcel not arrived

I ordered my earrings 8th of Jan and 2 weeks after my parcel has not arrived, they have charged the money though and no tracking link has Been received except “order confirmed”. After one week I wrote them and they let me know my parcel was on the Way and would be at me end of week. End of week was 4 days ago and still no parcel. Don’t buy from this place.

January 21, 2025
Unprompted review
Rated 1 out of 5 stars

Jewellery is on par with shein

Jewellery is on par with what you would get off shein. I bought small hoop earrings and they are identical to the €2 pair I got from shein. Spent €40 on earrings and a ring could have got on sheim for €5

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

So cheap looking.

So cheap looking.. very shiny gold looks and feels like plastic. Couldn't give as christmas presents. On par with pennys just alot more expensive

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

recently bought a necklace with an…

recently bought a necklace with an irish saying on it for my irish teacher in school, was worried after purchasing as i read some negative reviews on here, but necklace showed with no problem, ordered thursday, 12th arrived monday 16th.

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid if you value your money

Items have eventually turned up after a long wait. Items ordered are okay but not the best quality for the price, customer service is absolutely awful. Caught them out lying and just got ignored through emails and no telephone number.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

I recommend

Ordered two chains in two separate orders, both arrived super quick. Nice quality. They also sent two free sets of earrings which was a really nice little surprise. I emailed because I originally thought the earrings were a mistake and they were super quick to respond and explain that they were a gift added to all orders this week. Very good experience, good pricing, super fast delivery and responsive and quick customer service.

December 13, 2024
Unprompted review
Rated 1 out of 5 stars

So cheap

So cheap , looks like it’s off shein not worth the money at all so disappointed. Bought a couple of pieces as Christmas presents and I’m Embarrassed them

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces ❤️

Beautiful costume jewellery, excellently priced and absolutely incredible customer service. Fabulous gift ideas.
Would definitely purchase from Betty and Biddy again and would certainly recommend to others.

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

Missing order

Ordered on 26/11; took my order and no word since. Looks like items not even dispatched.

December 2, 2024
Unprompted review

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