BettyandBiddy Reviews 

161
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the jewelry is absolutely stunning, beautifully packaged, and holds up wonderfully over time without losing its visual appeal. Many people also genuinely appreciate the exceptionally prompt delivery services and the friendly, highly responsive customer assistance when ordering special gifts for family. However, some customers also noted frustrating issues with items tarnishing very quickly, turning green, or completely losing their gold coating. A few reviewers additionally experienced significant delays with delivery, missing packages, and completely unresponsive support teams when trying to resolve these urgent problems.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the stunning designs and brilliant quality of... See more

Quality

People report positive experiences with quality, highlighting the stunning design, brilliant craftsmanship,... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting super fast and... See more

Order

Consumers experience great satisfaction when ordering, as reviewers frequently highlight the fantastic... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stunning range of high quality affordable and fashionable jewellery - cant recommend highly enough. Very prompt delivery. Very very happy customer! 5 star rating for sure. Avril

Rated 5 out of 5 stars

Unbelievable customer service - they could not have done anything more 🤩 Sold out item arrived in time for my sister’s birthday all thanks to the amazing team at Betty & Biddy! Ordered Friday receive... See more

Rated 5 out of 5 stars

Always my go to place for genuinely amazing pieces for all occasions. So tasteful and great quality. Super delivery time also. Love love love!

Company replied

Rated 5 out of 5 stars

I started purchasing betty and biddy products for my wedding in 2022 and I could not believe the quality absolutely blown away by how amazing the jewelry is. 4 years later and the earrings and bracele... See more


Company details

  1. Costume Jewelry Shop

Written by the company

We are Betty and Biddy and we believe in jewelry as an expression of yourself. We believe you can style and edit your look with jewelry to show the world the best version of you. Our in house designs are made to empower, inspire and elevate. We create everyday statements for you to shine in.


Contact info

3.7

Average

TrustScore 3.5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.7

All reviews

(161)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered on 22nd November for a gift on…

Ordered on 22nd November for a gift on 1st December. Still waiting on it and it’s now 2nd December. I got one response promising me it would arrive today and still nothing. I’ve had to go and purchase an alternative birthday present!! Really expected a much faster delivery service as it states on their website that they are based in Ireland!

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

Really poor quality

Really poor quality, I wish I had of just spent the money with a company that I am familiar with. Chain links were knotted up and look like they will snap.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
What started out as a potentially negative experience was turned into a real positive thanks to the efficiency and swift action of Mike from BettyandBiddy. I received an incorrect order yesterday and flagged immediately to customer service via email. I received a response from Mike within 5 minutes acknowledging the issue reassuring me that he would folllw up and send me the correct product. Not only did I receive my correct order the very next day, but I was given the bracelet incorrectly delivered as a good will gesture. I will order from this company again as their service is excellent and they are a local business.

November 26, 2024
Unprompted review
Rated 2 out of 5 stars

I thought the website was misleading…

I thought the website was misleading when it says after shipping delivery is 2-3 days. It took a lot longer than 2-3 days and there was no tracking information shared so, it is impossible to know when the item was shipped. The item took at least 7 working days to come, so just keep that in mind when ordering!

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed

Everything I've bought from here has broken, I thought after spending a little bit more on jewellery it would last, very disappointed!

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

A fabulous business and a great experience!

What a nice experience all round! I got a gorgeous necklace and needed it a couple of days later as a present. The team scrambled to get it to me on time and were so responsive through messages. I really appreciate the efforts they went through!
Aside from that, I only got a necklace but the packaging that came was just beautiful! It came in a small plastic bag, with a choice of wrapping it in a box, a bag, a slip or some crepe paper.
An absolutely beautiful gift for someone with a nice Irish touch.
I would 100x recommend this company over and over! Can’t wait to purchase some bits for myself …

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered the wrong earrings

Ordered the wrong earrings . Totally my own fault . Sent a message on Instagram which was answered immediately, bearing in mind it was a Friday after 6pm aswell .
A very kind gesture I received the ones I wanted in the post free 3 days later . Customer service is absolutely terrific. Love all my bits I’ve purchased and they are still like new . Excellent quality .

July 24, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Ordered 3 weeks ago.

Absolutely no updates on emails just a confirmed order.

Replies to customer service are very short and unprofessionally set out.

Was told the order was sent from their warehouse and would get it in a few days.
Still not updates or sign or the parcel.

Do not buy!

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

So disappointed

So disappointed. Spent a bit more to buy a keepsake for myself after having my baby. The necklace arrived quickly but seemed much lighter and flimsier than I had imagined. Wore it for a couple of weeks and it is very badly tarnished and actually unwearable. Customer service wasn’t very helpful either. Wouldn’t recommend.

February 23, 2024
Unprompted review
Rated 3 out of 5 stars

Quick delivery but poor quality

Quick delivery (items arrived three days after ordering) despite no confirmation or tracking number to check progress. I am honestly pretty disappointed by the quality though. Superficially the pieces look as advertised but feel very light and flimsy. For the price I expected more substance. I don’t expect that this jewellery will last long before beginning to peel and tarnish. I wish I had invested a little more and bought real silver pieces elsewhere that would last longer.

June 26, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 6 days ago and item has yet to…

Ordered 2 weeks ago and item has yet to be dispatched. Policy states 2-3 days. Contacted customer service and they said the order had been dispatched, and would arrive the next day. A week on from that the order still hasn’t arrive nor have they forwarded tracking details.

June 6, 2024
Unprompted review

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