Bewley Homes Reviews 

313
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers had a great experience with this company. Customers frequently commend the staff, especially the sales and aftercare teams, for being exceptionally helpful, knowledgeable, and friendly, making the home-buying process smooth and stress-free. Many people appreciated the personal attention and support provided. Locations are often praised for being peaceful and well-designed, with some homes noted for their beautiful construction and quality finishes. However, some customers also noted issues with construction quality, citing poorly built homes and shoddy workmanship, alongside unresolved snagging. A small portion of people experienced dissatisfaction with customer service, mentioning poor communication, ignored inquiries, and slow problem resolution after the sale.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, particularly praising the sales team for being helpful,... See more

Location

People report positive experiences with location, with many expressing satisfaction with developments like... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers expressing disappointment... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting positive experiences with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Our experience with Bewley has been great and mostly due to the wonderful Aly in the Monarchs Grove sales team. His level of knowledge and attention to detail has been impressive, giving us reassuran... See more

Company replied

Rated 4 out of 5 stars

Bewley made the whole process of buying a new home very easy, from the initial viewing through to actually moving in. The personal attention their team afforded throughout the process was very much ap... See more

Company replied

Rated 5 out of 5 stars

My Daughter, Son in Law and Granddaughter have recently moved into their stunning new home on the Kings Water Development at Ashton Keynes. Their whole experience has been excellent to date. They... See more

Company replied

Rated 5 out of 5 stars

The whole process has been smooth from first viewing to fixing of small snags after completion. Would highly recommend. We were nervous about buying a new build due to horror stories you hear but we h... See more

Company replied


Company details

  1. Home Builder

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Welcome to Bewley Homes  


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4.1

Great

TrustScore 4 out of 5

313 reviews

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Replied to 70% of negative reviews

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4.1

All reviews

(313)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Good quality homes and excellent customer service

I moved into my new home at Bishop’s Gardens in Wickham just over six months ago. I had been interested in the development for some time and was particularly attracted by the stylish design, build quality and layout of the properties.

I met Roisin in the marketing office the day it opened (22nd April), and she was friendly and able to answer most of my questions. During the purchase, I visited the office several times and was kept up to date with what was happening.

The site manager, Rick Heaver, is excellent and a credit to Bewley. I met Rick when I visited the plot in early May last year and he was extremely helpful in explaining the stage of the build, the timescale for completion, and he was able to answer all my questions. During the tour of the house before I moved in, Rick took time to go through every room in detail. He has also been very helpful with a number of things since I moved in.

In October, a few weeks after moving in, I had a visit from Rebecca Bulmer (customer services) and Simon Hoff (assistant site manager) to go through all of the things that needed attention. They were very professional and as well as making a note of everything I had on my list, they also identified some things I hadn’t spotted. Despite having quite a long list, everything was dealt quickly and efficiently by the end of the month. An excellent level of customer service – thank you!

Although this is the first time I have bought a new build property, I have been very impressed with Bewley and with everyone I have dealt with, and I would recommend them to anyone considering buying a new home.

April 4, 2023
Unprompted review
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Reply from Bewley Homes

Dear Mark, we are delighted to receive your 5* feedback. We wish you every continued happiness in your new Bewley home. We will make all our team's aware of your kind comments.

Rated 5 out of 5 stars

Fantastic team at Lancaster Park

I've recently purchased a new home at Bewley's Lancaster Park development. Aside from being attracted by the local area, I was impressed by the site's carefully considered layout, the green areas, characterful properties and an overall feeling of space. All the Bewley staff who I've had contact with at the development have been friendly and helpful but my main point of contact has been Jemma in the Sales team who has been an absolute superstar! Buying a house is stressful, particularly when trying to juggle elements of a process that are typically outside your control. However, Jemma's made it so much simpler through her warm and empathic communication style, her subject-matter expertise, being highly organized and efficient and generally making the experience feel as though I'm buying from a trusted friend. She's an incredible ambassador for Bewley homes and if you're looking to buy somewhere new, you'll be in expert hands with Jemma.

I've only been in my house a couple of days but it already feels like home and I think I'm going to be very happy here. Bewley has a number of mechanisms in place to support purchasers settle in including a 'Home Demonstration', an online portal providing a one-stop-shop for information about your home such as fittings, appliances and paint colours and a 'Welcome Visit'. All of these help to make the process of settling in much easier. On moving day, the team had dressed the front door with a large bow and there was a welcome card, flowers and other gifts inside for me - a lovely surprise.

I do have a few 'snagging' issues to raise but this is to be expected in a new house and, from my experience so far with the team at Lancaster Park, I'm confident everything will be sorted promptly.

I'm delighted to have purchased a Bewley home here at Lancaster Park and look forward to many happy years in my new home.

April 3, 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

5* Bewley Bishops Gardens Experience

We moved into our lovely, new Bewley home in September 2022, having gone through the purchasing/selling process with a Bewley Bond. What a great scheme! We were given advice and kept informed all the way through the process, which was seamless.
We approached moving day with some trepidation, being of an age where we have moved house a good few times, but we needn't have worried, everything was straightforward. The house was in tiptop shape and site and admin staff falling over themselves to help at every turn. Since moving in day staff have gone out of their way to make sure we were happy with every detail of our house.
Rick Heaver, Site Manager and Simon Hoff, Assistant Site Manager are the stars of the site. They have a total 'can do' attitude and could not be more helpful. They recognise how stressful moving house can be and do everything they can to make it as easy an experience as possible so you feel at home from day one. They lead by example with a great site team of friendly, accommodating staff. All the sales team from start to finish have been friendly, efficient and supportive and, as newbies to the area, they have pointed us in the right direction for local services etc.
All in all, we have nothing but the highest praise for our Bewley experience.

March 31, 2023
Unprompted review
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Reply from Bewley Homes

Dear Lynda & Peter, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

This week I am celebrating six months…

This week I am celebrating six months of living in my beautiful Bewley Home in Wickham, Hampshire.
I have been looked after so well by the sales team from the day I excitedly bought the house off plan, and the personal service continues even now. I met Roisin who took me through what the property offered and by the end of what I thought was going to just be a chance to find out a little about the house, I had reserved a property feeling confident that Roisin and her colleagues would guide me through to completion and moving in.
In the main I have dealt with Roisin and Jane, who have been wonderful. They are so approachable and even organised a Christmas meet and greet for the new development so we could meet the neighbours.
They are justifiably proud of working for Bewley Homes and speak so highly of their site management team. I had not heard of Bewley Homes before buying this property, but I proudly show off my new home to friends and family who are equally impressed with the quality of the build and the quality of service. Thank you Roisin and Sarah, it’s 5 stars all the way from me!

March 29, 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you continued happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

A man and his team

We moved in to a Bewley home in September 2022 and although this was our first NEW home we were astounded at the courtesy, helpfullness and absolute dedication by all the staff. In particular. the site manager, Mr Rick Heaver who worked his socks off helping us with our every need, even though he had other home occupiers to consider. Nothing was too much trouble. His whole attitude rubbed off on all the staff under his wing and it showed. We are certain that Bewley homes have got an absolute gem and we are certain that with staff like him and his colleagues BEWLEYS reputation will grow enormousely.
We consider that Rick Heaver would be a superb asset for whomever he worked for, but hard luck other Building companies BEWLEY have him

March 28, 2023
Unprompted review
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Reply from Bewley Homes

Good morning John, I passed on your amazing 5* review to Rick, below is his reply to you.

Thank you for your kind words, the reason I love my job so much is for comments like this.

Rick

Rated 5 out of 5 stars

Amazing Service

Unbelievable service from Leah, Katy and Jane. We felt the experience was very genuine and personal.

Jane initially introduced us to the property and helped us pick our finishes etc.

Leah helped us with updates the entire way through and was very quick to act with any conveyancing issues. (I genuinely think she’ll go extremely far in her career with how tenacious she is).

Katy is lovely, we really liked how genuine she is and felt like we could really trust her throughout the process.

I think overall Bewley are highly recommended, and this is the second purchase I’ve made with them so that tells you a lot.

I hope this helps other families make a positive decision and use Bewley over other developers.

March 27, 2023
Unprompted review
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Reply from Bewley Homes

Good Afternoon Ryan, we are delighted to receive your 5* feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Absolutely delightful service

The staff at Wilton Park are just so amazing. All them have a nice way of making you feel at ease. The atmosphere makes you want to just stay and really purchase a home. They work with great professionalism. I as a purchaser feel the team should be rewarded handsomely. Aly, Caroline, Emma, Maggie, Nina and the sales manager Andrew are just so wonderful. Thank you x

March 24, 2023
Unprompted review
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Reply from Bewley Homes

Dear Mrs Bhardwaj, we are delighted to receive your 5* feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

I’m in the process of down sizing my…

I’m in the process of down sizing my home my final forever home 🏡 during the time of doing so I have looked at many homes on the market ( new and old) I’ve finally settled on a home presently being built by Bewley homes in Ash Surrey amd I have to say the sales manager Katy has been amazing and is an asset to Bewley homes.
Her care and service to me and my family as been amazing both professionally and on a personal level she as put me at ease every step of the way also Lea thank you for sending me my videos of my forever home, watching it grow has been amazing thank you. I’m so looking forwards to getting inside to see my forever home next week with you girls as the chapter keeps unfolding for me, can’t think of anybody better to Do this with, you are amazing. Sandra jones and Co xx

March 23, 2023
Unprompted review
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Reply from Bewley Homes

Dear Sandra, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Would highly recommend Bewley Homes

Would highly recommend Bewley Homes. The service I received from Aly and Caroline was second to none. They were so helpful and nothing was too much trouble. They made the house buying process an absolute pleasure.

January 31, 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Bewley 🏠

We first became aware of Bewley homes at Victory Fields December ‘22, from the moment we called to book a viewing the sales team have been great. Lynne the sales advisor that has taken us through our journey has been so thoughtful and caring, nothing is too much trouble and the whole experience of buying a superb quality new home has been a dream. We’re so excited that we completed our new home handover last Friday and take possession this week. Thank you Lynne and Bewley for a great experience and a lovely high quality finish new home 🏠 🤩

March 13, 2023
Unprompted review
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Reply from Bewley Homes

Dear Marie, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Thank you Bewley!

Me and my partner needed to move very quickly due to a change in job. Through Bewley's part exchange scheme we both sold our house and moved into our lovely Bewley property within 2 months (Including Christmas).

Throughout the whole process Danielle, Debbie and Steve have been absolutely incredible. They went above and beyond to get the sale of our house through and make sure our new house was ready as soon as possible.

Massive shout out to Danielle who has made us feel incredibly welcomed into the new estate and also stayed late on a Sunday evening to help us out.

Like all new house there has inevitably been a snagging list, but both Gemma (customer services) and Paul (Site manager) have made great start in getting the issues sorted.

Thank you!

March 6, 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your 5* feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Bishops Gardens - Great team

Great experience - quality homes, warm, professional and helpful team in the show homes and all round the whole approach was excellent. Really impressed and gave me great confidence to proceed when able to buy a home through Bewley.

March 4, 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your 5* feedback. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Great experience

Danielle, Debbie and Steve have been a delight to work with from our first initial visit to the site (Bellmount View) to post completion. The communication has been excellent always friendly and informative.

The house itself is lovely, good quality and well designed. All the tradesmen we have come across have been knowledgeable and helpful.

Would recommend a Bewley home.

March 6, 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your 5* feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Would Highly Recommend!

Big thank you to Steve, Debby and Danielle at the Bellmount view development.

Couldn’t be happier with the quality of the house and the customer service. Excellent communication throughout the purchasing process and good after sale care.

Couldn’t recommend enough and hope to buy another Bewley property in the future!

April 14, 2022
Unprompted review
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Reply from Bewley Homes

Dear Owen, Thank you for your 5* feedback, which we are delighted to receive. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Exceptional service

We moved in to our new Bewley Homes less than a week ago & we are absolutely loving our new home.
This is our first time with Bewley Homes & we cannot thank Lynne & the whole team at Victory Fields highly enough for all their support throughout our very long journey & the whole process of buying our new home. They have kept us fully informed at every stage of the build, letting us view both the show home & our home on many occasions throughout the building process. Since we have moved in, they continue to be very visible & certainly go out of their way to go above & beyond to assist you with any questions or issues that you have. The whole team on site have been & continue to be extremely professional & helpful too. We personally cannot recommend Bewley Homes highly enough. The quality of their work & standard of the build is without doubt, exceptional. Thank You Lynne & the whole team

March 5, 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Excellent customer service through our buying process.

We have been going through the Bewley Bond Scheme at Victory fields and cannot have asked for better service from Lynne, really kind, and honest.
The communication from Bewley has been excellent, Lynne has also been very reassuring when things have haven't gone to plan with offers falling through on our property during the experience, every week we have been receiving pictures and updates on how our new home is progressing, which is really lovely to see.
Overall we have had a great experience with Bewley and the team at Victory Fields.

March 2, 2023
Unprompted review
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Reply from Bewley Homes

Dear Kieren, thank you for your 5* review. We are delighted to receive your feedback. Hopefully once your new Bewley home is ready for you, it will be everything you wanted. We will make our team aware of your kind comments.

Rated 1 out of 5 stars

Bewley are worried about people knowing the truth

Bewley are now replying thinking this is a ‘fake review’ if anyone wants any proof of email and phone conversations please get in touch because it’s all here. They don’t want people to know the truth!! Don’t let them ruin your experience aswell. Money grabbers

February 27, 2023
Unprompted review
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Reply from Bewley Homes

We are looking into these reviews which we understand to be connected. We take all feedback seriously and will be in direct contact with the customer as a matter of urgency to understand more fully the background to this matter.

Rated 5 out of 5 stars

Bewley Review

Highly recommended! Fantastic team always happy to help.

February 24, 2023
Unprompted review
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Reply from Bewley Homes

Thank you for your 5* review. We are delighted to receive your feedback. We wish you every happiness in finding your new home. We will make our team aware of your kind comments, please share which development you are recommending?

Rated 5 out of 5 stars

Absolutely fabulous experience…

Absolutely fabulous experience purchasing our Bewley home ,from our very first meeting with Danielle it’s been a fantastic experience.Danielle,Debbie and Steve are amazing nothing was too much trouble. They kept us updated throughout the process of reservation,purchase and moving day.
The quality of Bewley homes is amazing and would absolutely recommend them.

February 19, 2023
Unprompted review
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Reply from Bewley Homes

Thank you for your review and we are delighted with your comments!! These will be passed onto our team.

Rated 5 out of 5 stars

Bewley are just amazing!!

We’ve been back and forth to Bishops Gardens since July of last year whilst we eagerly await the release of our (4 bed) plot on phase two! The quality of build, the development, area and overall customer service, to name as few, is why we have our hearts set on this development and know Bewley is the one for us. Throughout all of our visits (there have been a fair few) I can confidently say, we have received exceptional service from all members of staff who have always been very informative, helpful and polite! So Thank-you to everyone who has helped us this far especially Gavin and Roishin. We can not wait for you to update us when the plot is released to secure our dream home with our deposit!!! Needless to say every time the phone rings we hope it’s you! Mr & Mrs Jarnak

February 19, 2023
Unprompted review
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Reply from Bewley Homes

Dear Rachel, Thank you very much for your 5* review, we hope the phone will ring with good news for you both soon!

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