Bewley Homes Reviews 

313
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers had a great experience with this company. Customers frequently commend the staff, especially the sales and aftercare teams, for being exceptionally helpful, knowledgeable, and friendly, making the home-buying process smooth and stress-free. Many people appreciated the personal attention and support provided. Locations are often praised for being peaceful and well-designed, with some homes noted for their beautiful construction and quality finishes. However, some customers also noted issues with construction quality, citing poorly built homes and shoddy workmanship, alongside unresolved snagging. A small portion of people experienced dissatisfaction with customer service, mentioning poor communication, ignored inquiries, and slow problem resolution after the sale.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, particularly praising the sales team for being helpful,... See more

Location

People report positive experiences with location, with many expressing satisfaction with developments like... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers expressing disappointment... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting positive experiences with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Our experience with Bewley has been great and mostly due to the wonderful Aly in the Monarchs Grove sales team. His level of knowledge and attention to detail has been impressive, giving us reassuran... See more

Company replied

Rated 4 out of 5 stars

Bewley made the whole process of buying a new home very easy, from the initial viewing through to actually moving in. The personal attention their team afforded throughout the process was very much ap... See more

Company replied

Rated 5 out of 5 stars

My Daughter, Son in Law and Granddaughter have recently moved into their stunning new home on the Kings Water Development at Ashton Keynes. Their whole experience has been excellent to date. They... See more

Company replied

Rated 5 out of 5 stars

The whole process has been smooth from first viewing to fixing of small snags after completion. Would highly recommend. We were nervous about buying a new build due to horror stories you hear but we h... See more

Company replied


Company details

  1. Home Builder

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Welcome to Bewley Homes  


Contact info

4.1

Great

TrustScore 4 out of 5

313 reviews

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1-star

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Replied to 70% of negative reviews

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4.1

All reviews

(313)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Top marks to Wilton Park!

Aly, Caroline and team at Wilton Park are a great team, they cannot do enough to assist! The aftercare is very good too. I would thoroughly recommend buying through Bewley, so far no issues and we are pleased with our home! Well done Bewley!

August 26, 2023
Unprompted review
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Reply from Bewley Homes

Dear Sham, we are delighted to receive your 5* feedback. We wish you every happiness in your new Bewley home. We will make our team at Wilton Park aware of your kind comments.

Rated 5 out of 5 stars

A happy experience

Debbie, Danielle and Steve were extremely kind and helpful and made my move as painless as it was possible to be.

July 2, 2023
Unprompted review
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Reply from Bewley Homes

Dear Mary, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make Debbie, Danielle and Steve aware of your kind comments.

Rated 5 out of 5 stars

Amazing Experience at Bewley Homes Ash Lodge Park Guildford Marketing Suite!

It's too good to be true but I've had an incredible experience with Katy, Lynne, and Leah throughout my home-buying journey. I'd like to thank the team for making the dream of owning a home come true after 30 years of renting! Moving into my first-ever home is an exciting and fulfilling step! I'm still enjoying the process and the new chapter ahead!

The team went out of their way to help, coordinate and juggle the process of buying a new home whilst being friendly, kind and supportive in their efforts to help reach a gratifying conclusion!

I'm looking forward to moving into my first-ever home soon!

Thank you!

August 8, 2023
Unprompted review
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Reply from Bewley Homes

Dear Chetan, we are delighted to receive your 5* feedback. We wish you every happiness in your new Bewley home, from the first day you move in! We will make our team aware of your kind comments.

Rated 5 out of 5 stars

I recently dealt with Leah and Lynne…

I recently dealt with Leah and Lynne from Ash lodge park, I just wanted to thank you for your time and patience in dealing with me and my wife and 3 kids screaming and shouting in the background. I have been round a few developers and you are the only ones that haven’t tried to usher us out and genuinely seemed like you wanted to help us find the right home.

Thank you so much for the help, wish all the other sales agents were as good and as patient as you.

August 3, 2023
Unprompted review
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Reply from Bewley Homes

Dear Stephen, we are delighted to receive your 5* feedback. We wish you every happiness in finding your new home. We will make our team at Ash Lodge Park aware of your kind comments.

Rated 5 out of 5 stars

Love our new home and super service

This is the second newbuild home we have been lucky enough to purchase, and the difference between the developer for our first home and Bewley is clear. We have just moved in and our new home is beautiful and finished to a very high standard.

The customer service we have received is second to none- a massive thanks to the fabulous three: Danielle, Steve and Debbie for looking after us during the purchase process and putting us at ease throughout. The ongoing aftersales care from all of them has been superb and they always respond quickly to our emails!

June 30, 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Firstly let’s say ,Wow what a fantastic…

Firstly let’s say ,Wow what a fantastic team they have in the sales office , We only went in on a Sunday almost closing time after we saw an advertisement for Bewley homes that were for sale. Steve was in the office this particular afternoon, showed us the home we were interested in even though it was almost time close up he was absolutely delightful helpful and nothing was no trouble, made arrangements for an appointment on the Tuesday, we then met the rest of the team Debbie and Danielle who were really friendly and approachable, we are now in the process of purchasing a lovely new home with Bewley homes , Debbie went through all the paperwork with us , ( we had such a giggle with her .) So Thankyou Steve Debbie and Danielle, you’re all brilliant and have the best sense of humour ever .from the Eaglestones

June 24, 2023
Unprompted review
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Reply from Bewley Homes

Dear Sam, we are delighted to receive your 5* feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 1 out of 5 stars

Poor customer service

We have lived in our Bewley home since 2021 and whilst we are very happy in our new location, sadly the customer service we received as buyers deteriorated once we were in. A few years down the line we are still experiencing battles and issues with poor workmanship, garden not draining and now the 2 year period is up, Bewley don’t want to know! Very disappointing.

It’s all very well saying the customer service team will be in touch - yes they are, with unhelpful responses.

June 21, 2023
Unprompted review
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Reply from Bewley Homes

Dear Kim, our Customer Service Team will be in touch, if they have not already made contact.

Rated 5 out of 5 stars

Bishops Gardens

Bishops Gardens, Wickham
A massive thankyou to Roisin and Gavin in the marketing suite at Bewley Homes, Bishops Gardens. Gavin was a great help in securing my fantastic new home and Roisin has always been on hand since moving in, with any assistance that I have needed, nothing has ever been too much trouble. My new home is amazing. I absolutely love it and the level of service from Bewley has been superb, thank you

June 11, 2023
Unprompted review
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Reply from Bewley Homes

Dear Kate, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

A very positive viewing experience!

We were able to arrange a viewing at Bellmount View Faringdon at short notice and were impressed by the friendliness and enthusiasm shown by Debbie, who kitted us out with boots and hiviz tops and showed us the house we were interested in.
We returned the next day for a second viewing, accompanied by our daughter and her two children. Debbie again gave us all the time we wanted to look over the house, and answered multiple questions about the specification.
Unfortunately, we were unable to use the Bewley Bond and must hope for an early sale of our house so that we can have a formal offer accepted.
While on site we also met Stuart, Steve and another lady whose name now escapes me (sorry). All were open, friendly, enthusiastic about the company and its products and knowledgeable about the build details.
I have to say that the site is very tidy, and the quality of finish in the house we viewed was better than any other new house we have viewed in the past five years.
I have no doubt that snagging would be minimal should we be lucky enough to secure the house!
The site manager is to be congratulated on managing such a high standard of construction for Bewley.

June 9, 2023
Unprompted review
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Reply from Bewley Homes

Dear Tim, we are delighted to receive your 5*feedback. We wish you every happiness in securing your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

A great experience with Bewley Homes

A great experience with Bewley Homes. A very helpful and responsive sales team during the purchasing process. Home demonstration was smooth and in great details. Would definitely recommend Bewley Homes to my friends.
Thanks to the team at Wilton Park.

February 20, 2023
Unprompted review
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Reply from Bewley Homes

Dear Fiona, we are delighted to receive your 5* feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Highly recommended

Supportive sales team. Family feeling to the business. Really pleased with our house. There were a few hiccups but generally well dealt with

May 31, 2023
Unprompted review
Rated 1 out of 5 stars

British Gas engineer found a hole in…

British Gas engineer found a hole in our boiler which could cause a carbon monoxide leak therefore potentially life threatening. A year later there is still a hole in our boiler and we are still chasing Bewley to replace the boiler which British Gas has branded unsafe. the boiler should never have been signed off on the original installation, it is negligence. please can Bewley contact us to sort this out.

May 31, 2022
Unprompted review
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Reply from Bewley Homes

Dear Georgie, we are very sorry to read your comments. Our team has been in immediate contact to understand the matter fully.

Rated 5 out of 5 stars

Nice buying experience

Excellent sales staff to begin with. Very well laid out, small estate in Tongham with a nice mixture of homes (Not all identical like a lot of new build estates). Good , on the ball site Manager and aftercare team since we have moved in. Very happy.

May 1, 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Excellent post purchase support from…

Excellent post purchase support from Martin and his team.

May 12, 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make all our team aware of your kind comments.

Rated 5 out of 5 stars

Victory Fields

Victory Fields
Just wanted to say how pleased we have been with Ion the site manager for his help support and guidance since we moved into our new house.
He is very polite, extremely professional and goes out of his way to ensure good customer satisfaction.

May 12, 2023
Unprompted review
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Reply from Bewley Homes

Dear Graham, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our site team aware of your kind comments.

Rated 5 out of 5 stars

Incredible service

I highly recommend Bewley. From day one, they have been super helpful, right from the home purchasing process.
The homes are finished to a high quality but what has impressed me the most is the customer relationship managers, Sasha and Martin, who are extremely helpful, professional, polite and who always understand any little issues we may have and provide a timely solution. I am always kept updated. In essence, I highly recommend Bewley.

May 11, 2023
Unprompted review
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Reply from Bewley Homes

Dear Ugo, we are delighted to receive your 5* feedback. We wish you every happiness in your new Bewley home, and I will make our team's aware of your kind comments.

Rated 5 out of 5 stars

Bishop's Gardens

We visited several new home developments around our area and Bishops Gardens stood out by far as the best location, quality and house layout. So far we have had excellent customer service. Gavin who we met on the first day we visited was polite, knowledgable and highly professional. We fell in love with a plot, reserved it and now have the excitement of seeing it grow into our dream home. Gavin has been kindly sending us an update with fantastic communication throughout this process and has answered all my millions of questions!!! So far I can highly recommend Bewley and particularly Gavin who is making this house buying process stress free and actually an exciting process for our family.

April 17, 2023
Unprompted review
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Reply from Bewley Homes

Dear Caroline, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home, Gavin will continue to keep you updated. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

A great experience visiting Wilton Park

A great experience visiting Wilton Park to view some of the plots in the exciting new development by Bewley Homes.
A particular thanks to Caroline for being so welcoming and accommodating! We were shown some lovely homes within the budget we were looking to purchase for and have left thoroughly motivated by the quality of the homes we were shown and the friendliness of the staff.

April 15, 2023
Unprompted review
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Reply from Bewley Homes

Dear Pammy & Yen, we are delighted to receive your 5*feedback. We wish you every happiness in finding your new home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Bewley Homes, Victory Fields Development

We called into Victory Fields middle of 2022 and i have to say what a development Quiet, Peaceful and Tranquil.
The Sales team Lynne and Roisin have been amazing to work with all the way through to completion.
Ion is a superstar and has met every request without hesitation. 5 stars if only their was 10 available.

April 11, 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your 5* feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Good customer service

Good customer service. Build quality is pretty good.

April 6, 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

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