Eleanor used to be my day-to-day contact at Bibby and then she was internally promoted but still kept us within her portfolio of clients - which I was happy about. Eleanor is always really friendly a... See more
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Review summary
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Joe and James they're absolutely brilliant,. They both worked under the pressure 👏 plus their action and ability to complete the task in time. Literally I am a very happy customer plus I highly recom... See more
Company replied
It is very difficult to write a review of my experience with Bibby without making it sound like I’m paid to be nice. My experience with Carolyn, Leah and Gero has been nothing but exceptional. They go... See more
Company replied
From start to finish Steve at Bibby was a pleasure to work with in getting this facility open. At first I needed some guidance on how the facility worked and he explained it all with full detail and c... See more
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Company details
Written by the company
Since 1982 we've helped small and medium sized businesses grow and thrive in domestic and international markets.
Our Service Promise
Written by the company
- The SME funder of choice
- We're the UK's leading independent invoice finance specialist and a trusted provider of funding solutions to over 7,800 businesses. We don't just fund your business, we believe in it. This is why we give you a dedicated point of contact to ensure that we can help to maximise your business's potential. Call us on 0808 231 5049 to find out how we can help you.
Contact info
First Floor, Pembroke House, Banbury Business Park, Aynho Road, OX17 3NS, Banbury, United Kingdom
- 08082315049
- contactus@bibbyfinancialservices.com
- www.bibbyfinancialservices.com
4.7
Excellent
962 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There have been some hiccups...
There have been some hiccups during our collaboration with Bibby Financial Services, but Margaret Smith has always been there for us, her patience and understanding helped us continue, and 8 years later to still go ahead with Bibby and more important with our business.
December 12, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Linda,
Thank you for taking the time to give us your feedback. We are delighted to hear that our team have been able to support your business. We will pass on your comments to Margaret Smith and the team.
Kind Regards
BFS Client Experience Team
Mixed performance Zero and Five
This is a hard one as a particuar issue followed an increasing number of corporate box ticking policies that seemed aimed at making life more difficult for its customers while providing, one assumes, some minor benefit to the company - it has became this way over the past 12 months or so, too many people sitting in a centralised back office somewhere creating policies that make life difficult for those in the real world.
My rating would have been no stars of it was not for the team members that we regularly work with who totally saved the day, and appreciated the serious challenges we faced from some arbitary and unamed change in fund transfers which allowed Barclays to held a very large sum of our money for more than 10 days while they checked out some unamed issue?Even though we have been transfering funds between the same accounts for more than 21 years!
People like Jordan Cheng, Helen Arrowsmith and Tom in Forex are however the heroes of the story helping escalate this gross, unexplained and clearly unecessary injustice, while looking at potential work-arounds as a fall back. They kept me on board when I was ready to say enough we are taking our business elsewhere!
The Bibby team members in Adderbury that we deal with are true diamonds. They would get six stars if that was possible.
December 10, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Leigh,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the challenges you’ve faced, and we fully understand your frustration with the recent changes that may have impacted your experience.
It’s important to us that your concerns are heard and addressed, and we are committed to improving how we operate. Your comments about the centralised policies and the delays in your fund transfer are being taken seriously, and we will review this matter closely to ensure we can prevent such issues in the future.
That being said, we're extremely grateful to know that Jordan Cheng, Helen Arrowsmith, and Tom in FX were able to and support you during this time. We’ll be sure to pass along your praise to them, as we know they’ll be thrilled to hear their efforts made such a positive impact, and we appreciate you recognizing their hard work.
Please don’t hesitate to reach out to the team if you have further concerns or if there’s anything else we can do to assist you. Your business is incredibly valuable to us.
Thank you again for your constructive feedback, and we hope to improve your experience moving forward.
Kind Regards
BFS Client Experience Team
Friendly, professional and helpful staff
Friendly, professional and helpful staff who go out of their way to sort any issues quickly
November 28, 2024
Unprompted review
Reply from Bibby Financial Services
Dear B Skelton,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Sometimes in a day there are issues…
Sometimes in a day there are issues that need to be addressed to balance the account. Nayan Patel has always through good communication managed to resolve these. I have found that having a good working relationship pays dividends in that it achieves the end goals quietly and efficiently.
November 25, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Terry
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.
We will pass on your comments to Nayan Patel and the team. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Once again
Once again, I would like to thank Bibby and the team, especially, Jez Knowles who helped us during our transitioning phase of the company. Jez and his team were there every step of the way with the right advice and guidance, helping us to complete this process efficiently, accurately and speedily.
We would highly recommend Bibby to businesses in need of invoice factoring.
Zac Ribak (M.D. - Watermatic Irrigation Solutions Ltd)
November 18, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Zac,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Fabulous Team
Carolyn Bell and Leah Mortan have been fantastic with getting us set up on their facility. Their knowledge of the systems and explanations have helped us to no end, and their continued support and aftercare is amazing.
They are always on hand if we need them. Highly recommend and look forward to continuing to work together.
November 21, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Stacey,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we're delighted to know that we met your expectations.
We will pass on your comments to Carolyn, Leah and the team. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Dylan Pepper
Dylan Pepper
AfterCare (NW) Ltd have worked with Dylan and his team from the Bibby Yorkshire office for the past 15 years.
The Company have experienced an excellent service and at times when we have struggled Dylan has always given his full support. We can now go it alone and I strongly feel that AfterCare would not be in this position without him.
November 21, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Sheila,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business.
We will pass on your comments to Dylan Pepper and the team. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Absolutely awful service
Absolutely awful service, extremely aggressive attitude towards clients my initial contact was very nice however the case handler after was very rude and abrupt, ive also just found out they have put a charge against my business! We had no money outstanding and when we decided Bibby wasn't for us anymore they did this causing issue for future business finance
As soon as I said this service didn't suit our needs our handlers attitude went from bad to worse! Putting a charge on someone's business without their knowledge is terrible customer service! I would never recommend them to anyone!
November 14, 2024
Unprompted review
Reply from Bibby Financial Services
Hi,
We're really sorry to hear this as it isn't the experience we want for any of our clients, we would like to look into this further.
If you’re able to provide me with further information regarding the issue along with contact details via the email address below, we will investigate this as a formal complaint.
Many thanks,
Client Experience Team
clientexperienceteam@bibbyfinancialservices.com
Sends random invoices to mass emails…
Sends random invoices to mass emails hoping to be paid for nothing
November 4, 2024
Unprompted review
Reply from Bibby Financial Services
Hi Josh,
We're really sorry to hear this. This isn't the experience we want for any business we work with.
If you're able to send details of the issue to the email address below, including your business name and contact information, we'll investigate this matter further.
Many thanks,
Bibby Financial Services
Client Experience Team
clientexperienceteam@bibbyfinancialservices.com
Great support !
The facility has worked very well for the business. Karen and Holly have been brilliant supporting us since the outset of our facility being created.
October 30, 2024
Unprompted review
Reply from Bibby Financial Services
Dear David,
Thank you for taking the time to give us your feedback. We are delighted to hear that our team have been able to support your business.
Kind Regards
BFS Client Experience Team
Great Staff, easy to use service through out.
Great service throughout, from use of the dashboard all the way through to support. I mainly deal with Eleanor in accounts and Relationship manager Kamil. Great service from both, really helpful with any issues or questions I have. Would highly recommend.
October 28, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Craig,
Thank you for taking the time to give us your feedback. We are delighted to hear that our team have been able to support your business. We will pass on your comments to Eleanor, Kamil and the team.
Kind Regards
BFS Client Experience Team
We cannot thank Bibby and Aaron enough…
We cannot thank Bibby and Aaron enough for the service we have received since we have been trading alongside them, Aaron's help and advice has provided the ideal set up to enable us to continue and grow our company, his input and guidance has made a completely new concept to us understandable, usable and a key aspect in the day to day running of the company.
We would also like to thank Dale, again for his eagerness to help and advice us on every aspect of using Bibby's finance facilities.
October 25, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Mat,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business.
We will pass on your comments to Aaron and Dale. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Could not recommend highly enough
Could not recommend highly enough, especially just how approachable and helpful both Aaron and Dale are, the both of them offer us a fantastic service daily.
October 25, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Will,
Thank you for taking the time to give us your feedback. We are delighted to hear that our team have been able to support your business.
Kind Regards
BFS Client Experience Team
We as a company have been using Bibby’s…
We as a company have been using Bibby’s Financial Services since March 2024 and have found it to be a real asset when it comes to planning and ultimately winning work. The ability to do some high level financial checks on potential clients prior to contracts and then being able to receive funding to assist cash flow is a plus for any sized business. Aaron and Dale have been top class with explaining and running the facility to me and have clearly and promptly explained queries as they have come along. There has been times where as a small business I have not been able to provide exactly what they required there and then and once explained (usually with me being on site) Aaron has been very fair in agreeing timeframes to close this out. I would recommend the facility to those looking to grow and expand their business.
October 25, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Liam,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that your experience with us is a positive one. It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business. We will pass on your comments to Aaron, Dale and the team.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Always helpful and very professional
Always helpful and very professional. Great relationships between Bibby and clients, I cannot recommend Bibby enough. Alana and Ian are excellent at their jobs, I can always count on their knowledge and they are there when I'm in need of advice.
The Bibby FX team is just as great, always up to date with the market, ready to help me get the most for my money.
Overall I deal with Bibby every week and could not be more satisfied.
October 24, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Bea,
Thank you so much for your kind words and the fantastic 5-star review! We are delighted to hear that our team have been able to support your business.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Been using Bibby for a while now…
Been using Bibby for a while now between 2 different businesses. I have to say that Margaret, Nayan and Sarah always go above and beyond in trying to assist with any queries that I have. It's not another company to deal with it's part of my own team within my business. Amazing service completely recommend
October 23, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Matthew,
Thank you so much for your kind words and the fantastic 5-star review! We are delighted to hear that our team have been able to support your business. We will pass on your comments to Margaret, Nayan, Sarah and the team.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
During my recent currency exchange…
During my recent currency exchange requirements, the team at Bibby Financial Service, provided me with an excellent service. Professional, friendly and ultra efficient, responding to my communicational requests, in an ultra-fast manner, ensured I was provided with a result exceeding my expectations.
I have no hesitation in providing the highest recommendation for their services and will certainly use Bibby FE for my future currency exchange requirements.
October 22, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Mark,
Thank you so much for your kind words and the fantastic 5-star review! It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Very bad service.
August 14, 2024
Unprompted review
Reply from Bibby Financial Services
Good Afternoon Marinela,
Thank you for your message.
I am sorry to hear that you feel you have received a bad service from us.
I can see that this situation happened around the 14th of August. If you could share further information with us (your company name, who you dealt with...), we can look into what has happened and aim to resolve it with you.
Feel free to come back to us on this platform or email us on Clientexperienceteam@bibbyfinancialservices.com.
Many thanks
Gwen
Professional, responsive and a pleasure to deal with
The whole team at Bibby were a pleasure to deal with from start to finish. Extremely responsive, they helped us navigate the jargon and paperwork super smoothy and I highly recommend them.
October 14, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Lola,
Thank you so much for your kind words and the fantastic 5-star review! We are delighted to hear that our team have been able to support you and your business.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
Great client team
Having worked with a number of invoice factoring companies over the years Bibby are our preferred choice, the client team are easy to get hold of and happy to help.
October 3, 2024
Unprompted review
Reply from Bibby Financial Services
Dear Alex
Thank you so much for your kind words and the fantastic 5-star review! It's always our goal to provide excellent service so we are delighted to hear that our team have been able to support your business.
Your feedback truly means a lot to us. Thanks again for taking the time to share your experience
Kind Regards
BFS Client Experience Team
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