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Biblio Reviews 35,094

•
TrustScore 4 out of 5

4.2

Book Store
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Review summary

Created with AI, based on recent reviews

Considering 384 reviews, reviewers had a great experience with this company. Many customers are consistently satisfied with the product selection, often finding books at great prices, even rare or out-of-print titles. The quality of the books received is frequently praised, with items arriving as described and in good condition, sometimes even better than expected. Reviewers also highlight the quick and timely delivery service, with many receiving their orders faster than anticipated and well-packaged. However, some people were dissatisfied with their orders, experiencing issues such as books not being received, incorrect items, or descriptions not matching the actual condition of the book. There were also mentions of problems with tracking numbers not working and a lack of communication regarding delivery status or refunds for undelivered items.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently satisfied with the condition of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the promptness and... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many praising the ease of... See more

Quality

Customers had positive experiences with quality, frequently noting that items were exactly as described or... See more

Price

Consumers generally express satisfaction with the pricing, often finding items fairly priced and consistently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's always great doing business with this company! However sometimes the description of the book's condition is not as accurate as it needs to be. Other than that I highly recommend doing business wi... See more

Rated 4 out of 5 stars

If you are looking for a book, they will have it at a great price. I feel they could improve by keeping customers in the loop on delivery status that is the only reason for the 4 stars. With that said... See more

Company replied

Rated 5 out of 5 stars

I love shopping Biblio! I used to be a bookseller at an independent bookstore and now I only use Biblio for my used book purchases. The individual booksellers are wonderful, the books arrive in record... See more

Company details

  1. Book Store
  2. Childrens Book Store
  3. Rare Book Store
  4. Used Book Store

Written by the company

Biblio has been a marketplace serving indie booksellers and customers since 2003. Search and buy over 100 million used, rare, out-of-print, signed and first edition books and textbooks from independent bookshops around the globe! You can reply to any customer service emails from Biblio to reach customer support. We also provide the contact email for the bookseller from whom you purchased on your order receipt if you wish to reach out to them directly. If you need support for a Biblio order, please contact us at support@biblio.com. We provide a 30 Day Guarantee for various situations here: http://www.biblio.com/pages/order_guarantee.html

Biblio: Support & Service

Written by the company

We are here to mediate between customers and booksellers.
We are committed to sharing used and rare books from independent bookshops and getting them in front of the customers who want to buy them! We are also here to help if things don't go perfectly - the wrong copy of a textbook was ordered, the shop made an error and sent the incorrect book, or the shipping service didn't deliver as promised. While we hope that everything goes as planned, we are here to mediate any difficulties that arise during the order process. If you are a Biblio customer and you are reaching out for help directly from the bookseller, include support@biblio.com in the CC field of your email so that we are in the loop and can step in and help as needed.

Contact info

4.2

Great

TrustScore 4 out of 5

35K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, and the book was in even better shape than I expected! The packaging was really smart, too. I’d definitely order from this shop again.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

First and last time I ever try this…

First and last time I ever try this joke of a service.

Ordered and paid for a book. 2 days later, the seller emailed demanding additional payment as “the book was heavier than we expected so the postage costs more”. Cancelled.

Ordered from a second seller. The next day, they said it was shipped and provided a tracking number. The tracking number didn’t work. They ignored multiple emails asking to provide one that did. The book never arrived. Biblio refused to provide a refund until 14 days later, December 23rd, by which time it was too late to order a new one.

Someone isn’t getting a Christmas present because of this scam website. I will stick to Amazon in future.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

I was excited to find an older copy of…

I was excited to find an older copy of The Little Match Girl! My grandmother read it to me almost every year when I was growing up. I wanted to display it with my Breyer’s Choice Little Match Girl for Christmas, in her memory. The book arrived quickly and I appreciated how it was boxed! I am very happy with my book!

December 10, 2025
Rated 5 out of 5 stars

Great 1st Time Experience

My overall experience was great! The seller not only had great communication but my order was also very well packaged. The order was shipped quickly and arrived sooner than expected. Very Pleased

December 5, 2025
Rated 5 out of 5 stars

I love buying books used (smaller…

I love buying books used (smaller carbon footprint and all that) and appreciate all the filters and info Biblio provides, to help ensure I find the right item and seller who works best for me.
The fact that books are never gonna arrive the very next day actually make me happy too: it slows me down and reminds me that "instant" is really not all that.

December 6, 2025

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