Bicycle Land Reviews 

144
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Fantastic bike shop, bought a long range bike for great price, and lock, phone holder and helmet in one shop. Staff are really nice. I recommend this shop.

Rated 1 out of 5 stars

bought a fiido d3-advertised with integral pump-as with everything this company does asked for video of missing pump!!!Transpires it was a promotional extra and never included with my bike-they sent a... See more

Company replied

Rated 2 out of 5 stars

It's probably fine if you visit in person. I trusted their "delivery in 1-2 days" and placed an urgent order online. After 2 days I still hadn't received any info about dispatch or delivery so I conta... See more

Rated 5 out of 5 stars

After been ripped off by online sellers. I started looking for ebike shop in UK and glad to find Bicycle Land. I visited their centre, bought HIMO Z20, comes with warranty, free servicing and inner tu... See more

Company details

  1. Bicycle Store
  2. also in
  3. Bicycle Repair Shop
  4. Bicycle Wholesale
  5. Bike Accessories Store
  6. Outdoor Sports Store
  7. Road Cycling

Written by the company

Bicycle Land FIIDO Folding Electric Bikes retailer established since 2018. Here is Bicycle Land UK Bike shop we stock Fiido Bikes, ADO Folding Electric Bikes, HIMO Electric Bike, EELO Folding Electric Bikes and more. We offer 3 months Free Servicing with all our bikes. In shop there are lot of brand accessories and parts available to purchase such as Shimano, Kryptonite, Schwalbe products. Bicycle Land offer repair and servicing for all types of bikes, including parts and upgrade. Bicycle Land is UK licensed bike shop and repair center. Hassle free buying in UK. Click and collect or free delivery in UK.


Contact info

4.1

Great

TrustScore 4 out of 5

144 reviews

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4.1

All reviews

(144)

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Rated 5 out of 5 stars

Great bike shop

The bike is really good and the staff is really nice, they even helped me to assemble my bike. I highly recommend this bike shop if you wanna get a new bike.

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

I have purchased two Fiido D2S…

I have purchased two Fiido D2S electrically assisted bicycles from Bicycle land and have made good use of mine (my wife is going through chemo so hasn't used hers yet).
I was amazed at the price and was a little suspicious at first, but communication from the company soon put my mind at rest.
I was very impressed by the rapid delivery with the bikes very well packed in stronger cardboard boxes than the one we lived in when I was a kid!
The bikes are very well designed, engineered and built and feel very solid.
Once you've become accustomed to the way the gears and electric controls operate, the bike is a pleasure to ride. So far the battery hasn't needed a second charge and is still going well.
Great value for money so far.

July 26, 2022
Rated 1 out of 5 stars

Fiido D3 from bicycle land…

bought a fiido d3-advertised with integral pump-as with everything this company does asked for video of missing pump!!!Transpires it was a promotional extra and never included with my bike-they sent a cheap plastic pump worth about10p.Range no-where near as advertised-nearer to max of 12 miles-questioned them as to whether a faulty battery-"we need a video"!! bike is enjoyable within its limits but don't buy from this company if you want any back up

July 24, 2022
Unprompted review
Bicycle Land logo

Reply from Bicycle Land


Thank you for your feedback. We are the official UK retailer and after sales warranty support for those that buy from our offline/online store or from another online drop shipper. I am sorry we had to send you a replacement pump as the one advertised were on promotion by Fiido, and they had not informed us of the change in time before your purchase. I am sorry the replacement pump did not meet your satisfaction. As regards to the issue with your bike we requested for a video so we can verify and identify the issue, you have not yet sent us the requested information for our tech team to assist you. Please urgently send the video to support@bicycleland.co.uk, our tech team is waiting to hear from you.

Rated 5 out of 5 stars

Great value bike

Great value bike. Bought online at Bicycle land and picked up at Bicycle Mend. Had to wait 30 minutes for the bike to be checked over and a quick assembly, pedals, handlebar etc.. Would recommend.

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

Ado A20f..amazing

Lucy was my point of contact and she was brilliant and helpful even when there were difficulties in delivering my ADO A20F to Guernsey managing to source a courier to transport the parcel to Portsmouth harbour. Emails back and forth were always answered.

July 23, 2022
Rated 5 out of 5 stars

New tyres for my e-bike

I purchased a pair of tyres for my e-bike, as the original ones supplied were cheap, nasty, and constantly getting punctures. The price of the two was almost cheaper than the cost of one tyre elsewhere, so I was suspicious, but I needn't had been.
Not only were they good quality with puncture resist, but my e-bike is faster, smoother to ride, coasts a lot further when not pedalling, and I have at least 50% more battery life for the same daily commute. A fantastic upgrade for very little money - I couldn't be happier!

July 18, 2022
Rated 5 out of 5 stars

Excellent bike shop

I really did not want to buy ebike from online sellers. I was glad to find Bicycle Land. Excellent service, nice people. I am happy I bought my Samebike from a proper bike shop and price is excellent. Comes with Free servicing, and lots to buy in their cozy and very busy shop.

July 16, 2022
Unprompted review
Rated 4 out of 5 stars

Would be happy to buy from them again

Very happy with product, price and customer service , the only minor issue I had was both bikes had a small issue which needed attending to but to be fair they sorted the problem out and paid for the issue to be corrected locally .

July 14, 2022
Rated 1 out of 5 stars

Totally rubbish I still haven't…

Totally rubbish I still haven't received my order I placed last monday

July 4, 2022
Bicycle Land logo

Reply from Bicycle Land

Dear Customer,

Sorry your order was cancelled. You have ordered spokes with us, which was cancelled out.

The order was cancelled because you became abusive to our staff, who was only tying to help you.

We treat all people with respect and courteous. We are here to help all cyclist.

Please don't be abusive to our members and others.

You are welcome to place an order again, we will endeavor to fulfil your order.

Thank you
Bicycle Land Management

Rated 5 out of 5 stars

Af20f

Af20f. Superb product, delivery and service. Packing was excellent with no damage. Very happy, many thanks

Andy

July 2, 2022
Rated 1 out of 5 stars

You've had full payment for a Month…

You've had full payment for a Month now, - Where is the Bike? - You said nothing about having to wait Months for it to be delivered in your advert, in fact it specifies delivery five days after the purchase date.

June 30, 2022
Bicycle Land logo

Reply from Bicycle Land

Hi John,

Thank you for your feedback.
I am sorry perhaps you misread the description that the item you purchased was on pre-order. This was clearly mentioned after the model/item name. You were advised it was a pre-order when you contacted us and you were willing to wait.

Later you requested a refund which we processed immediately as per your request. We are sorry for the inconvenience this may have caused.

In the future should you wish to purchase anything please get in touch with us and maybe we can do something for you to make up for this inconvenience. Thank you so much, we look forward to serving you in the near future.

Rated 2 out of 5 stars

Disappointing

I was disappointed. I ordered a bike which had 5 in stock. I received an email to say my order was being processed and then nothing. After waiting 7days I got in contact and was told I had pre ordered the item as there was none in stock. Nowhere in the email did it say that the item was not in stock or that it was a ‘preorder’. The customer help advisor also could not give me a date when the item would be available so unfortunately I had to ask for a refund.

June 29, 2022
Bicycle Land logo

Reply from Bicycle Land

I am sorry perhaps you misread the description that the item you purchased was on pre-order. This was clearly mentioned after the model/item name. The 5 in stock was the available stock count on pre-order.

We are sorry for the inconvenience this may have caused. There are factors we cannot control and when items are being delivered expected delivery dates are only estimated date of arrival, and sometimes this does change due to current global affairs hence, the advisor was unable to provide an exact date.

Once again apologies for the inconvenience. In the future should you wish to purchase anything please get in touch with us and maybe we can do something for you to make up for this inconvenience.

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