The order was initially lost in a system break down, then the hood sent was old stock and the material brittle and perished.
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See what reviewers are saying
Simply THE best of their type, Polaris velcro straps in all three sizes. These things are indispensable for any biker and can be used as designed for strapping stuff together, fitting lights or spares... See more
Bought various items of clothing from HBR Outdoors Ltd trading as Polaris. Prompt delivery. All great quality. One item fitted and I kept it. Returns a little bit of a faff (contact email support, pri... See more
Company replied
I've bought from Polaris quite a few times in the past and can't fault the quality of their clothing, especially at such an affordable price. Working as a cycling instructor and guide I'm on the bike... See more
Company details
- Sportswear Store
- also in
- Bicycle Store
- Bike Accessories Store
- Outdoor Clothing and Equipment Shop
- Outdoor Sports Store
- Road Cycling
Written by the company
Founders of the Polaris Challenge, suppliers of original cycling and outdoor apparel. Known for the Polaris Bike Rug, Bike Pod and Aquanought collection. We say #RideOftenRideFar
Contact info
Velocity Point, Wreakes Lane, S181PN, Dronfield, United Kingdom
- 01246 291100
- contact.us@polaris-bikewear.co.uk
- polaris-bikewear.com
4.1
Great
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Too many mishaps
The order was initially lost in a system break down, then the hood sent was old stock and the material brittle and perished.
September 12, 2023
All good no problem
September 1, 2023
Top quality and great prices
August 29, 2023
Fast efficient service
July 20, 2023
Polaris Velcro straps - brilliant!
Simply THE best of their type, Polaris velcro straps in all three sizes. These things are indispensable for any biker and can be used as designed for strapping stuff together, fitting lights or spares, or in need-a-fix emergencies which I often have riding with my MTB group.
June 28, 2023
Polaris mtb waterproof jacket
The price was great, the delivery was very good indeed and the mtb jacket is excellent. If it lasts as long as my previous Polaris jacket (6 years) I will be well pleased.
June 25, 2023
Poor customer service
Ordered and paid for items online, only to be told, several days later, that the items are no longer available. Annoyingly, several days on and the items are still available to buy on the website. Emailed and expressed my concerns, only to be completely ignored. Good quality gear, on past experience, but appalling customer service this time around. Very disappointed.
June 8, 2023
Second pair of ģloves ,great value for…
Second pair of ģloves ,great value for money ,defo being from again
June 5, 2023
Good product, great price
Bought these gloves at half price and very pleased with the quality
May 31, 2023
Sizing way off
I brought a medium cycle too and it’s way too small I’ve emailed the customer services with no reply left with a top that’s not as described and doesn’t fit
April 30, 2023
Great product, less so the customer service
Hello Polaris Bikewear, hope that you read your reviews.
Please can you send me a receipt for my purchase as your email system didn’t send one automatically when I made the purchase.
I tried to follow up but no one answers the phone and your live chat doesn’t respond.
Love the item but your customer service is slightly lacking.
May 3, 2023
1st Class Customer Service
Had to call customer services to confirm replacement key number. Everyone I spoke to was really helpful. Also, Roger who picked my order was great at communicating and confirming that the key picture I sent was correct.
May 10, 2023
Aways excellent speedy service
Aways excellent speedy service. The kit is really well thought out and good value.
April 24, 2023
Order quickly processed and able to…
Order quickly processed and able to collect from warehouse without any delay
April 25, 2023
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