The order was initially lost in a system break down, then the hood sent was old stock and the material brittle and perished.
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See what reviewers are saying
Simply THE best of their type, Polaris velcro straps in all three sizes. These things are indispensable for any biker and can be used as designed for strapping stuff together, fitting lights or spares... See more
Bought various items of clothing from HBR Outdoors Ltd trading as Polaris. Prompt delivery. All great quality. One item fitted and I kept it. Returns a little bit of a faff (contact email support, pri... See more
Company replied
I've bought from Polaris quite a few times in the past and can't fault the quality of their clothing, especially at such an affordable price. Working as a cycling instructor and guide I'm on the bike... See more
Company details
- Sportswear Store
- Bicycle Store
- Bike Accessories Store
- Outdoor Clothing and Equipment Shop
- Outdoor Sports Store
- Road Cycling
Written by the company
Founders of the Polaris Challenge, suppliers of original cycling and outdoor apparel. Known for the Polaris Bike Rug, Bike Pod and Aquanought collection. We say #RideOftenRideFar
Contact info
Velocity Point, Wreakes Lane, S181PN, Dronfield, United Kingdom
- 01246 291100
- contact.us@polaris-bikewear.co.uk
- polaris-bikewear.com
No recent history of asking for reviews
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I would buy again.
Ordered a OGIO Rig 9800 wheeled bag and I'm very pleased with the bag and the price.
Fast delivery and excellent customer service too I would highly recommend Polaris bikewear to anyone.
Great bag, Quick delivery
Quick delivery.
The bike bag was awesome and the bike got to it’s destination without any complications
Know this jacket well it’s a great…
Know this jacket well it’s a great jacket for the price easily torn on a bramble which is why I got this as a replacement 😊
Product excellence
For Christmas I received a bumper pack of -
Drift long sleeve jersey
2 Drift short sleeve jerseys
Waterproof MTB gloves
Neck toob
Having used them all now I have to say the jerseys and the gloves are excellent products. Great fit and finish. Dispatch and communication was first class and arrived on time even with the postal strikes.
Thoroughly recommend. No hesitation.
Polaris stuff has always been good…
Polaris stuff has always been good quality, at sales prices i got I probably should have bought more
I've always had top service from…
I've always had top service from Polaris. Great company to order from.
Unhelpful customer service response to low quality component breakage
Quick response from customer service, but mindblowingly unhelpful.
Customer service answer (question is below):
Good Moring (sic) Andrew,
Sorry to hear this about your [broken clip which snapped on first use] EVA POD. Sadly we don’t do après for these and never have done, so unfortunately we cannot help on this.
Kind Regards
Z
Here was my question:
......... Hi. I have a Polaris Bikewear - EVA Pod Plus which I love. One of the plastic clips (male end) has broken and I would like to replace it. Please can you let me know where I can find one? ......
Good quality kit at an affordable price
I've bought from Polaris quite a few times in the past and can't fault the quality of their clothing, especially at such an affordable price. Working as a cycling instructor and guide I'm on the bike most days and usually all day in all conditions - this includes daily commutes of approx 10 miles. All that time on the bike can be hard on my kit, I don;t expect clothing to last forever but I get a lot of mileage out of Polaris.
Great pocket sized bike lock
Brilliant quality for the price
Brilliant quality for the price. I can't say anything bad about them, for the amount of money. They're excellent. Full marks, go to top of the class.
Great fit and very comfortable.
Great local company
Great local company, reasonably priced but decent kit, recently ordered a new top which was a little small, excellent customer service via email, exchanging on Tuesday.
mountain bike shorts
The mountain bike shorts are very much worse than what I purchased about 4 years ago, wish I had shopped around, quality and features much much worse, will not buy from Polaris again
All good
Ordered the Eva folding brompton bike box and it arrived within a couple a couple of days. Good experience from start to finish i.e. ordering was easy and delivery was quick.
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