The order was initially lost in a system break down, then the hood sent was old stock and the material brittle and perished.
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See what reviewers are saying
Simply THE best of their type, Polaris velcro straps in all three sizes. These things are indispensable for any biker and can be used as designed for strapping stuff together, fitting lights or spares... See more
Bought various items of clothing from HBR Outdoors Ltd trading as Polaris. Prompt delivery. All great quality. One item fitted and I kept it. Returns a little bit of a faff (contact email support, pri... See more
Company replied
I've bought from Polaris quite a few times in the past and can't fault the quality of their clothing, especially at such an affordable price. Working as a cycling instructor and guide I'm on the bike... See more
Company details
- Sportswear Store
- Bicycle Store
- Bike Accessories Store
- Outdoor Clothing and Equipment Shop
- Outdoor Sports Store
- Road Cycling
Written by the company
Founders of the Polaris Challenge, suppliers of original cycling and outdoor apparel. Known for the Polaris Bike Rug, Bike Pod and Aquanought collection. We say #RideOftenRideFar
Contact info
Velocity Point, Wreakes Lane, S181PN, Dronfield, United Kingdom
- 01246 291100
- contact.us@polaris-bikewear.co.uk
- polaris-bikewear.com
4.1
Great
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Great shorts that disappeared!
I have always used Polaris bike shorts - they are great shorts. Sadly the bike shorts I ordered at the new year couldn’t be found when staff returned after the break. I got an email informing me they couldn’t be found but no alternative was either offered or suggested. Pretty disappointing!
January 13, 2022
Reply from Polaris Bikewear
Hey Hugo, sorry you found yourself disappointed this time aorund with the error we made. There's been a few teething issues to work out on our website so unfortunately this happened without us realising until coming to pack your order. Unfortunately right now we don't have many alternative options to certain specialist kit and wouldn't want to reccomend another item that wouldn't do the job the same as your ordered item. We apologise for the inconvenience and hope when we have some fresh releases of shorts in the future you'll choose Polaris again!
Reply from Polaris Bikewear
Great to hear Neil! We hope you'll be back and shop with Polaris in the future!
Fast prompt delivery and you got…
Fast prompt delivery and you got exactly what you paid for at a value for money price well done
January 9, 2022
Reply from Polaris Bikewear
Fantastic Howard! Thank you for the kind words :)
Poor communications
Before it arrived I received a partial refund for my order. I assumed that some of the items I ordered were out of stock. However, there was no communication from your company to update me on my order. It would have been good to know what was going on. The rest of my order arrived ok, albeit a bit late
January 9, 2022
Reply from Polaris Bikewear
Hey Ken, we apologise for any confusion caused due to our stock error. When it came to packaging your order the warehouse let us know that there was a miscalculation with remaining stock and your order was partially refunded without our customer service team being informed. This doesn't happen ofen but it's no excuse for our error and we hope this doesn't stop you shopping with Polaris again in the future!
Reply from Polaris Bikewear
Thanks Ged! Old but gold! Keep riding often and far!
Fantastic qualuty products
Very easy purchase, order process smooth delivery fast, great quality products and unbelievable price. Thanks, will definitely buy again.
January 8, 2022
Reply from Polaris Bikewear
Thank you for the incredible review Jim! We pride ourselves in great quality and we're glad that you've decided to add Polaris Bikewear to your cycling kit!
Good service.
January 7, 2022
Reply from Polaris Bikewear
Short and sweet Colin! Thank you for the positive review :)
Tall slim lady fits well into men’s small sizes
Love the men’s mountain bike shorts. Perfect for a tall slim lady. Size small is a good match for a ladies size 12.
I also purchased a men’s small jacket. Fits great as I also have a long body and arms.
January 7, 2022
Reply from Polaris Bikewear
That's a great review Margaret! Thanks for letting us know your thoughts on these bits of kit, hopefully it will help customers in future when choosing their prefered size :) We're glad you're happy with your purchase and hope to see you back soon!
No delivery and no respons to my e-mails
December 19, 2021
Reply from Polaris Bikewear
Hey Hans, we're sorry that you've yet to receive a response. I believe your order is being processed through customs as we speak and unfortunately due to Brexit and the Holiday back log this may have taken a while longer. I've checked through and have not seen any emails from you apart from the Saturday the 18th when our team were out of the office. I will pass your details to a current Customer Service rep and get them to email you back asap today. If you need further assistance feel free to use our live-chat function on the Polaris website between 9-5pm weekdays for a quick reply.
Extremely hi viz rucksack cover
Extremely hi viz rucksack cover, previous one last 4 years as my search and rescue cover. Bought same again as it was so good.
December 4, 2021
Reply from Polaris Bikewear
Looks like you're an RBS fan Neil! Thank you for coming back to purchase another years later.
Sizing is a bit of a joke
Sizing is a bit of a joke! Everything seems to be getting smaller but calling some XXL when its clearly a M at best is a waste of time and postage,
And I did follow your sizing guide which is another pack of lies!
November 20, 2021
Reply from Polaris Bikewear
Hey Mick, I'm sorry to hear about your experience with our Cadance Tight sizing. I've checked this up for you with our current stock against our standard web size-chart and can see that the XXL does match our suggested waist size when worn. Although we've not experienced any customer complaints regarding this, you may have received a error / misslabeled pair? If this was the case we could have arranged an exchange postage label due to product error.
Great product
Great product, very impressed with the quality and the fit. Service was excellent and very quick.
November 6, 2021
Reply from Polaris Bikewear
Thank you Simon! I'll pass the great comments over to our design and sales teams!
Returns could be easier
Bought various items of clothing from HBR Outdoors Ltd trading as Polaris. Prompt delivery. All great quality. One item fitted and I kept it. Returns a little bit of a faff (contact email support, print paper form off and fill it in by hand) but completed fairly quickly. Refund prompt but has languished as "on way" in my PayPal for four days so far, apparently because it was sent as an echeque? NB. PayPal return postage refund is excellent!
November 5, 2021
Reply from Polaris Bikewear
Thank you for leaving an honest review Roger! Our paper form method is to reduce cost on our side and pass savings onto customers but we understand it can be a bit fiddly sometimes. The PayPal refund should be with you today (this week at latest), their echeque methods take a little while but rest assured it's already left our account and is on the way to you. :)
Excellent products and customer…
Excellent products and customer service. I got a ladies cycling jersey and powerful front and back light.
October 27, 2021
Unprompted review
Reply from Polaris Bikewear
That's great to hear Lenka! We hope you're loving your new kit! Thank you for the review :)
cycling rear light
Ordered a cycling rear light. Ordering was very easy and light was perfect. Small but bright. Easy to turn on and off. Very happy with my purchase. Contacted Polaris while ordering and they were fast and friendly to reply and solved my issue. Would order from them again.
October 25, 2021
Unprompted review
Reply from Polaris Bikewear
Thank you for leaving a review Marie. We're always happy to help with any issue we can! The team are glad you got your light safe and sound ready for the darker days! :)
Bought from Polaris several times
Bought from Polaris several times, never had a problem. Fast service and delivery
October 25, 2021
Unprompted review
Reply from Polaris Bikewear
Thank you for your kind words Lucy! Thanks for supporting Polaris!
5 star service
5 star service. Great deal and pricing. Slick web portal to process payment. Delivery was very prompt and my Camelback bottles perform exactly as I’d expect. Thanks for the very positive experience
October 25, 2021
Unprompted review
Reply from Polaris Bikewear
Thank you so much, the team are delighted you had such a positive experience shopping with us!
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