I thought I was missing one packet of diamond. I contacted the service department and Helen responded within 12 hours. She told me exactly what was needed. I sent the information. I then found the pac... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had problems with the order page. They were very helpful . Quick response to my problem and were able to fix the problem I was having. Really nice to work with and will order from them again.
I LOVE this company!! Their variety of diamond paintings is huge - regardless of your personal choice, I know you will find several you can't live without! I've never had any issues buying from them,... See more
I've been ordering from this company for a couple of years now & their service has always been excellent. Any time I had a question, the response was quick & extremely polite & helpful. I will continu... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jw how the pens that hold lots of beads…
Jw how the pens that hold lots of beads flip them over so u can put them in the picture properly or do they come out upside down?
Diamonds wrong colors
Received 3 diamond arts and 2 of 3 pics had duplicate colors for different numbers. Company reply was do it anyway. Had me jumping through hoops sending photos only to do nothing. Dont buy from this company.
Ordered a custom picture February 2 and…
Ordered a custom picture February 2 and still don't have it.Its a picture of of a couple that are getting married April 1st need it cause it's a gift for wedding dont know why it's taking so long.😠Don't know who to call or write to see where it is
I have been ordering from Biganydeals…
I have been ordering from Biganydeals for over a year now, they always have new selections and are happy to help with any questions or requests you may have. There products arrive quickly and are of a high quality.
I've been ordering from this company…
I've been ordering from this company for a couple of years now & their service has always been excellent. Any time I had a question, the response was quick & extremely polite & helpful. I will continue ordering from them. I don't even look at any other companies any more because I know BAD is the best.
Customer concerns
I have ordered many times from Biganydeals and I am satisfied with the results. My last order had problems with timing with Covid and the Chinese holiday plus an item being discontinued. I contacted customer service and have received numerous responses helping me deal with the situations. It always takes time to receive my order which I am accustomed to. My order arrived and the company has offered me a complimentary product and coupon as a thank you for my patience. Good customer service for me! I plan to continue my purchases with this company. Thanks Biganydeals!
This is such a scam so i did a review …
This is such a scam so i did a review that i didn't not get packages or email of delivery 10min later email from them said they was so sorry and give me invoice so i send nomore response and now i cant log in to my account says my email dnt excest and blocked me from emails lol
The customer care worker
The customer care worker got back to me really quickly as I wasn’t sure what happened to my order as it says about 2 weeks to deliver but it has been 4 weeks so I emailed them
I ordered Jan 13 and I still haven’t…
I ordered Jan 13 and I still haven’t received my order… I don’t know how to contact the company. I want the product… but if I don’t receive it I will cancel payment.
I have done two of my five so far
I have done two of my five so far. They have come out nicely. I recommend this website for their prices are great. I received my kits in time and they are complete with all I needed to finish my pictures.
I ordered back in January and never got…
I ordered back in January and never got an email regarding my order. I had to repeatedly send emails and messages to find out where my order was. I've ordered from this company before and never had any problem.
What went wrong you said
What went wrong you said. I never received my diamond dotz (2). Sent three emails with NO response!!!! Wake up to yourselves. This is a scam!!! First time I have used these company. Lynn
Perfect product and excellent customer…
Perfect product and excellent customer service, will order again soon.
Excellent service
Excellent service, good product. I love diamond painting!
Received the diamond painting
Received the diamond painting, it is easy to operate and very beautiful
All of my paintings arrived on time and…
All of my paintings arrived on time and love them all. This company keeps you updated all the way , very good company.
This company answers every email…
This company answers every email without hesitation and is quick to resolve any problems. Great products and service
help with changing an order
I order a lot from you and have been satisfied with all your products . this is the 2nd time i wanted to change an order and you always came through to help me out.
thank you for all your help.
Love it..
I have ordered from Biganydeals a few times now and have always been very happy with my purchases. I like very much that I can track my order from the time it ships and have always been suprised at how quickly it gets to me. I love doing the diamond paintings. When ready to order more this is the place I will come to. Customer service is very nice and helpful. They are wonderful! Very Happy!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








