I used BGC to travel from Swansea to Cardiff for Metallica. Plenty of coaches supplied for departure, and all but one seemed modern (one looked very old, was rusty, I was pleased not to be on that one... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I booked the BGC company for take that in Coventry, booking it was easy and i was happy with the price. The pick up location and times were very convenient. The only negative things were the fact tha... See more
Company replied
Travelling with BGC took all the stress out of our Harry @ Wembley experience. Easy to book, efficient service, comfortable coach, brilliant parking close to venue. I will certainly use them again... See more
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Easy to book on-line. Very happy to be on air conditioned coach on this really hot day with no hassle drop-off and pick-up close to Blackweir Fields venue, didn't take much longer or cost more than dr... See more
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Company details
Written by the company
The UK's largest and most trusted travel supplier to the Events Industry. We transport over 100,000 customers to music and sporting events every year and we're proud to be carbon neutral!
Contact info
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Ticket change
Really helpful and prompt with dealing with my issue and found a suitable solution.
May 24, 2026
Unprompted review
Reply from Big Green Coach
We're glad we could help with your query, Penelope!
My tickets for the big green coach…
My tickets for the big green coach wouldn’t work so I got in touch within a few minutes they got back to me and helped me make my journey so stress free and easy thanks you again
May 23, 2026
Unprompted review
Reply from Big Green Coach
Hi Chloe, thanks for the 5-stars! We really appreciate it and hope to have you on board again soon.
terrible
terrible, shambles, rip off, waste of time don't bother, waited And 1,5 hours to get sunderland radio one weekend, then 1.5 to get back to sunderland paid 12 quid for a crap service,
May 22, 2026
Unprompted review
Reply from Big Green Coach
Hi Nicola,
We are sorry to hear that our shuttle service did not operate as you expected.
With events of this size, some wait times are always to be anticipated, particularly during peak operational hours.
This is due to the volume of people that are being transported to and from the site. However, our team worked closely with the event, and other contactors, to ensure that the shuttle service ran as smoothly as
possible.
We appreciate your feedback and will pass this on to the wider team – it is always our priority to improve our future services and your feedback is a crucial aspect of doing so.
Please contact customerservice@biggreencoach.co.uk if you haven't already.
Many thanks, BGC
Been waiting 2 hours for shuttle to…
Been waiting 2 hours for shuttle to radio 1 weekend and the queue in front is at least another 2. Going to miss half the acts. Why aren’t more buses on??
May 22, 2026
Unprompted review
Reply from Big Green Coach
Hi Joanne,
We're sorry to hear about your experience. Please contact customerservice@biggreencoach.co.uk if you haven't already - we'd like to look into this!
Many thanks, BGC
Great CS team
I have only had experience of their customer service team so far and haven't yet used the coach service itself. The CS team was excellent and responded relatively quickly to provide clarity on something which Ticketmaster was just not able to do.
May 21, 2026
Unprompted review
Reply from Big Green Coach
Thanks for the 5-stars! We look forward to having you on board very soon.
Excellent customer service
Excellent customer service. I accidentally entered the wrong email address when booking and didn’t receive my confirmation or e-ticket. I contacted them via Instagram messages and got a reply the next morning — Layla was incredibly helpful and resolved the issue immediately. My tickets were resent straight away. Really impressed by how efficient and professional the service was.
May 19, 2026
Unprompted review
Reply from Big Green Coach
Hi Jasmine, thanks for the kind review! Layla is a superstar and we're glad she could help with your enquiry. We look forward to having you on board with us soon.
Helpful customer service
Helpful customer service, they helped me move my coach time with minimal hassle. Friendly team!
May 16, 2026
Unprompted review
Reply from Big Green Coach
Thanks for the 5-stars, Harley! We really appreciate it.
Excellent service first class got…
Excellent service first class got back to me straight away. And sorted out my inquiry. Customer service excellent.
May 12, 2026
Unprompted review
Reply from Big Green Coach
Thanks for the kind review, Robin! We're glad our customer service team was able to help.
Really fast customer service
My daughter booked a shuttle bus but entered the wrong email address, but couldn't change it on the website; I contacted and within 3 minutes I had received a reply, the address had been changed and the booking confirmation reset - absolutely brilliant service!
May 15, 2026
Unprompted review
Reply from Big Green Coach
Thanks for the 5-stars, Stephen! We really appreciate you taking the time to share your experience.
Great customer support by the team
Great customer support by the team. They are so helpful, knowledgeable and friendly
May 15, 2026
Unprompted review
Reply from Big Green Coach
We really appreciate the kind review, Geeta!
Great customer service
Booking process was super easy, and when I needed to make changes the team were so responsive and helpful and helped me get everything sorted. Thank you!
May 15, 2026
Unprompted review
Reply from Big Green Coach
Hi Emily, that's great to hear! We look forward to having you on board.
I had to cancel some of the bus tickets…
I had to cancel some of the bus tickets for the trip to see Metallica. The person who took the tickets from me , didn't require the travel. Unfortunately I couldn't get the money back. But it freed up a place for someone else. Big Green Coach staff got all this sorted for me today. Letting them know, stops them hanging about for someone who is not there. Thanks again. Definitely use you in the future.
May 13, 2026
Unprompted review
Reply from Big Green Coach
Hi Andy, thanks for the 5-stars. We hope to have you on board with us for another event in the future.
Customer Service Help
Hadn't received a verification of my booking for EddFest travel. Contacted customer service about it and they responded within a couple of days, including giving me a link to my account - First time travelling with these guys so I hadn't realised booking a ticket meant I had an actual account with them so that was extremely helpful.
Might have been better to give this info at the time of booking though, unless I missed it.
May 13, 2026
Unprompted review
Reply from Big Green Coach
Hey Phil, we're glad our team were able to help and provide more information regarding your Kaboodle account. All customers are able to create an account at the time of booking. If you have any further questions, we're happy to help via customerservice@biggreencoach.co.uk :)
Swift service
Had a query I needed answering, emailed the company and had a reply with the information shortly after . Very impressed.
May 13, 2026
Unprompted review
Reply from Big Green Coach
Thanks for the review, Patricia! We look forward to having you on board soon.
Great communication
Great communication, very clear instructions and prompt reply :)
May 13, 2026
Unprompted review
Reply from Big Green Coach
Thanks for the review, Barbara! We really appreciate it and look forward to having you on board soon.
Very efficient and friendly to deal…
Very efficient and friendly to deal with, we had to re-arrange our travel pick up points and this was handled so well by the Big Green Coach Team
Thanks guys!!
Craig
May 11, 2026
Unprompted review
Reply from Big Green Coach
Thanks for the kind review, Craig! We're glad to hear our team were able to help.
I was unable to attend foo fighters…
I was unable to attend foo fighters concert and received a flexi ticket refund which I am very pleased with!
May 12, 2026
Unprompted review
Reply from Big Green Coach
That's great to hear! All refunds for FLEXI tickets are processed within 3-5 working days.
Reply from Big Green Coach
Thanks, Nicky! We appreciate the 5-stars.
Responsive and extremely helpful and…
Responsive and extremely helpful and accommodating. I am looking forward to travelling with them for a concert - giving me a chance to relax and just enjoy it!
May 9, 2026
Unprompted review
Reply from Big Green Coach
Hi Samantha, this is great to hear! We can't wait to welcome you on board.
Excellent customer service
Excellent customer service. Really impressed by how fast they responded to my query
May 7, 2026
Unprompted review
Reply from Big Green Coach
Thanks, Abigail! We really appreciate you taking the time to leave a 5 star review.
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