Big Motoring World - Camberley Reviews 

This is a massive car supermarket. We went to the Camberley Supermarket and the car was had a few more little nicks and scuffs than we would have liked and so we didn't purchase.
Expect to wait around. We had made an appointment and we're welcomed by a friendly receptionist who warned us they were running behind and it would be a while before a salesman could show us the car. She offered us a cup of coffee which never arrived and after about a 20 minute wait we were shown the car by a salesman who was not too pushy but clearly didn't know the car that well.
It's a high volume low margin business and I'm sure some people will find a bargain. Just don't expect the personal touch.

Chris and Liam were great, friendly and personable and we love the car… but felt very much like a conveyor belt, and a pushy manager making us buy the added extras. Valet service much to be desired… despite things being mentioned at test drive still had sticky pockets ‘the team couldn’t get out’ and then found a used tooth floss in the side compartment?!

Booked an appointment for 4pm in the afternoon, when we arrived we were tokd that whilst we had booked an appointment, there would be a wait as they were busy with walk ins.
We were given a table and computer to browse, left after an hour of being ignored

Extremely disappointing experience with Big Motoring World – Camberley branch.

I called on Thursday to book a Friday 4pm appointment to view vehicle FG72MWV and paid a reservation deposit. I then travelled 25 miles to attend, only to be told the appointment had been booked for Saturday instead.

I was asked to wait while they tried to find someone, but after 35 minutes no one was available, so I left. I then had to call multiple times to cancel incorrect appointments they kept creating.

This was a complete waste of time and showed a serious lack of organisation and professionalism. I expected much better from a large, well-known company.

Lovely service and all staff welcoming and pleasant. Overall very pleased

Made an appointment to view the car. Travelled 34 mile round trip. They sat me down in their plush suites. They told me the car has been sold. They could have just text me or called rather than waste all that time and fuel.

I bought a tesla from them. It was good experience. The team was very friendly. Even the after sales team is very helpful. They helped me to get a panel that was missing in the car initially after 3 weeks without any issue. That was really good. Very happy with my experience there. Thank you BIG motoring world team. Well done. Special thanks to Louise, Chris and other team members.

Made us wait with no information when we would be seen (despite an appointment time). After asking, we were then told the car we wanted to see was no longer available.

I had bought a Mitsubishi out lander from the Canberley Branch on March 20th 2026. It was very nice to deal with the staff and the service I received was so good. But after 1 week I washed my car and noticed that the left rear side break light and trim are not aligned with the body of the car (Refixed or Refitted following a repair)and scratches on the trim, it was hidden during the delivery. Also, both front tires have crack in the middle, it is hinted in the MOT as well, I hope I will get a reasonable replay and solution for this
Thanks

Sadly I would absolutely not recommend this company to anyone. I purchased a car from there which had multiple things wrong at the point of sale which were not at all mentioned. False advertisement of a rear view (reversing) camera which the car didn't actually come with, and I only found this out when I took it in to get fixed as I realised it was not working when I got home. This was also noted to have passed it's operational check on the 200 point inspection. There was no aerial attached to my car therefore the radio wouldn't work, again, only found this out when I had to take it in to be fixed. The radio function was also marked as a pass for it's operational check on the 200 point inspection. When I complained to them about these matters (false advertisement and falsification of documentation), I was told that my complaint could not be upheld, with absolutely no reasons given. They only took my complaint seriously when I used the words 'Trading Standards' to them.
For transparency, these issues have been rectified, however 4 months later, huge amounts of back and forth between them for them to take my complaint seriously and only when I waved escalation to Trading Standards at them.
I will NEVER purchase anything from this company again, and have warned off my family and friends from purchasing any future cars from them.

Explain very think nicely

Taken too long to see me even with pre booked appointment

Simple process and the staff were very helpful - was happy to receive a spare key and some missing documentation after the purchase

I booked a one hour test drive slot midweek to avoid busy periods. Completely pointless.

After booking, I was bombarded with calls from different parts of the business, which felt disorganised and excessive.

Turned up on time only to be told there was at least an hour wait, with four people ahead of me. So the “booking” system clearly means nothing.

A complete waste of time and very poorly organised. Would avoid.

I had a good experience at the Camberley branch. The car I bought was great value, with low miles and in great condition. The service is very slick and efficient, however, it not a very personal one and does take some time. I found the process quite overwhelming at times (that's just me though) and it is very much like a factory line, eg, call centre to arrange a test drive, arrive at site, sit here for pre-drive checks/paperwork, go to this door for the test drive, sit back here for the sales splurg and paperwork, wait for another colleague to take payment, go here for the handover paperwork and, finally, go to this door to drive it away. They do look after you though with free hot and cold drinks which was nice touch. The sales person was lovely and accompanied us on the test drive which was too short really, however, I understand that they probably do not have the capacity to take everyone on longer drives due to it being a very busy place. They do, as every car retailer does, try and sell you lots of add-on products and services. All-in-all, would definitely recommend if you are after a choice of good value and clean cars, quick service and same day driveaway and friendly staff. Thank you.

Booked an appointment at Camberley to see a car - 3pm, got seen at after 4 where we had almost given up. Viewing the car and test drive where good, and I'm thankful that I could actually test drive it and not just up and down the road (aka last time I went). We decided to leave the car and think about it, and get head around warranty options as the one they offer is rather expensive (even if it is good cover), and duly decided the next morning to phone and pay the deposit. We arranged to pick the car up in the afternoon to give them time to prep and charge the battery (hybrid), go there at the allotted time, and waited another 45mins before anyone said anything (and the girls behind reception spend more time chit chatting than looking after customers). The car had not been properly cleaned, not charged, and also found out it had an outstanding recall on it (that I have to solve) - It shouldn't be that hard

A great selection of cars

We scheduled a specific time slot for a viewing, but upon arrival—after a 40-minute commute and arranging childcare—we were informed that the appointment time was not guaranteed. Despite arriving on time, we waited 70 minutes to be seen, leaving us with only 30 minutes to inspect the vehicle before we had to depart.

​While the staff member who assisted us was professional and respectful of our remaining time, the overall experience was disappointing. Furthermore, the part-exchange valuation provided was significantly below market value. Given the lack of respect for our time and the unreasonable offer, we will not be returning.

David was really attentive, gave me all the information I needed about the car, and made us feel really comfortable. The process was smooth, and the cars are lovely, very fairly priced. They also had some good warranty and add on deals.

My partner and I went into Big Motoring World in Camberley, to be told to look around at the cars available. Once we had looked around, we were told to sit down and wait for a sales coordinator/assistant. We were left waiting for over 45 minutes without any communication.

Once we were seen to and spoken to regarding a vehicle, we were extremely rushed with the purchase. They told us that we had to pay £500 that day, and in that moment or the sale would go. We asked if we could do the £99 reservation and think about it, but we were told that we had to do the £500 so that the finance agreement could be settled and “pushed through”.
After feeling pressured, we walked away with a financial agreement and confirmation (via text from the financial company) and were told we could collect the car the next day.
However, when we arrived at the dealership, we were again left alone waiting for a sales coordinator to speak with us. After 30 minutes, the finance department told us that they were still awaiting as response from a financial agreement (which we were accepted for!) We showed them the evidence of our policy, with which they responded with “Oh, we cancelled that plan as the offer wasn’t what we wanted. So we are still awaiting a new one, which could take days to sort.”
This was not communicated to us before our appointment, leaving us without a car (ready to part exchange) and in limbo of what to do next. They didn’t add any support with next steps or any movement with our deal.

We were left with such a disappointing experience, that we cancelled our purchase from them.

Do not go with them unless you’d like additional and unnecessary stress.