Big Motoring World - Camberley Reviews 

Sales advisor spoke to my husband instead of me despite me asking questions and being the one purchasing the vehicle. Sales advisor not knowledgeable on the vehicle in question in relation to the recall or the oil spec.
Decided to at least view the vehicle and as soon as you opened the doors the smell of smoke was overwhelming.

Massive thanks to Emily in the hand-over team. Your patience and care this morning made such a difference. Helping to set up my phone etc was brill.
You are a real credit to the business
Ali

Plenty of choice and amazing place with modern clean facilities more like a bank. Seamless way to buy a car.

Very wide range of cars and comfortable guest area to browse vehicles. The wait time can be very long, even with an appointment. My first sales rep was knowledgeable and attentive but the second one had no knowledge of any vehicle and couldn't be bothered. Prices are competitive.

The salesman was not knowledgeable about kia warranty and he was confusing.

Popped in on easter Monday, we didnt book an appointment as nothing I saw on the website said about booking an appointment. We saw reception, who took our details and said there was an hours wait to see a salesman, or we could look around the cars. I asked if we could look around while we waited, but that wasn't allowed. Even though I had given my mobile number as part of the sign in process (someone could call or text when they came free, surely!).

Can't fault the salesman at all, really down to earth, no pressure to buy any extras we didnt want, and very knowledgeable on the cars we saw.

Collecting the car, I was scheduled for 11am, and I arrived 5 mins early. I was seen after 25 minutes by the finance team to finalise a few bits. And the waited another 20 minutes to actually collect the car. The staff member apologised for keeping me waiting and asked how long I had been there, when I said 40 mins, she was surprised it had gone that quickly.

The sales people, Matt and Liam, were friendly. Knowledgeable and helpful. Made everything easy to understand
Nice place to buy a used car.

Friendly staff who listened to our needs , great choice of vehicles and cane away purchasing the car that met all our needs . Thank you Andrew & Freddy for making this experience welcoming and a pleasure . Definitely will be sharing our experience with family & friends .

We booked a 2pm appointment for a test drive. When we arrived, we were told they were running about 10 minutes late, so we said that’s fine and we were shown to a seat. We then waited for 35 minutes and nobody came to see us or let us know what’s going on. We weren’t offered a drink or given any info, so we left without test driving the car and I won’t bother wasting my time to go back there.

Unfortunately I am i now adding to the poor reviews of this company. When I looked at buying a car I ignored my better judgment and thought my experience would be better.

It all starts very well. Plenty of cars to look at and plenty of sales people to make you think this is a proper fit out. But this all goes away the moment you sign for your car. I test drove an Audi but it was badly scratched from there cleaners and I ended up choosing a different one. The whole process took a long time and you are not prioritised. Prepare for this to take a couple days. Even to the point I had cancelled my insurance on my car and added theirs they told me it was too late now for their insurance so I had to get temporary insurance on the car I was part exchanging for 24 hours.

When I came back I was left waiting and just as I had finished buying the car they realised I hadn’t actually test driven the car I was buying. I was asked to go to the car and my sales person would be right with me. I waited for 30 minutes and went back in and asked if anyone was coming. After waiting a further 15 I was then taken out for a test drive by a new person.

Before leaving it was agreed that the reverse camera would be replaced, the key would be fixed and a new number plate fitted as it was cracked. I asked them to put it in writing and a senior manager came and saw me to confirm with me that they would honour this.

Once I had paid and fully signed for the car I was asked to go to the garage to collect it and leave. The salesman I used said he would be right with me. I waited another 25 minutes as I could not get the car out of the garage. I went it to see where he was and he was with different customers. I couldn’t even get hold of someone to let me out of the garage. Eventually a manager came and let me out.

Unfortunately this was then the problems started.
I have contacted the Camberley team on 4 different occasions now and each time they have had no information on the agreed work and tell me someone will call me back to discuss. Each time nobody has called back. I finally asked for them to email me and still no email to confirm the works. It is now at the stage my partner called and was promised someone would contact us and we again have been ignored.

I now have no option but to drive back to the store and sort this in person.

I cannot stress enough to anyone thinking of buying here to avoid it. Go and look at the cars as there is a great selection, but do not get trapped into buying from them. They could not care less about you once they have your money.

It’s a shame that there is such a poor attitude at this store which lacks integrity. If I was a senior manager at Big Motoring World I would be asking serious questions about how they are doing business at the Camberley store.

Current situation. Plenty of calls and they still have no idea what needs to happen on my car.

The icing on the cake is a warning light came on right after I bought the car and I put it through my extended warranty and they closed it without even talking to me.

Please do yourself a favour and shop elsewhere

CONTINUED

Adding a 2nd poor review as I’m still getting nowhere.

I wrote a very long and detailed review about the poor service I had received and got a response on here with all the usual apologies. Since then I raised a formal complaint of which was ignored until chased two times. And I got a response saying “ Due to unforeseen circumstances all Big Motoring World service stations are off line and I cannot be seen until further notice.

Baring in mind I have had my car two months with 3 faults that were there before I purchased the car and they agreed to do the work.

No option now but to try and escalate to the most senior person I can find on LinkedIn.

Camberley Store. Reception staff 11/10, very friendly and accommodating, great with my kids whilst i was in numerous times!

Viewing the cars, test driving process was all okay, sometimes you can be waiting around for a while if they are busy (especially on a weekend). Staff were very friendly and i never felt pressured or hassled.

I did end up purchasing a car and on the collection day - after paying deposit - was informed it only had one key and no car mats. At the point of collecting the key i was then told i had to go to the post office and change the tax class (7pm at night) and then had to pay for a years tax as the car had none due being on a different tax class. The car then had a tyre pressure warning light and fault message as i drove it away, which was also seen on the test drive, so was not sorted before collection.

overall experience was okay but could be better.

update - the response regarding the tyre pressure issue was to take the car to halfords or kwikfit!!

Pleasant helpful Salesman.
Good to do business with. Concise, knowledgeable,
professional

Very disappointing service today it took nearly 4hours to buy a car without finance in Camberley that we had already identified prior to visit. Unwelcoming car salesman who was not helpful.
Would not recommend to friends

Was impressed with layout of premises but disappointed with wait for salesman and hard sell of unwanted products.

Booked a test drive but when I arrived I was told I wasn’t able to test drive unless I was ‘definitely’ buying today. Which I was not prepared to sign up for and felt like a wasted time and fuel travelling for no reason. Prices are good but would really put me off returning.

Verities of make and model availability and good customer service.

Staff member was really friendly and presentable, although was unhappy with a 2 mile test drive.
Also seemed to be insisting on checking if I was eligible for finance although I made it clear I was only interested in a test drive at this stage.

This is a massive car supermarket. We went to the Camberley Supermarket and the car was had a few more little nicks and scuffs than we would have liked and so we didn't purchase.
Expect to wait around. We had made an appointment and we're welcomed by a friendly receptionist who warned us they were running behind and it would be a while before a salesman could show us the car. She offered us a cup of coffee which never arrived and after about a 20 minute wait we were shown the car by a salesman who was not too pushy but clearly didn't know the car that well.
It's a high volume low margin business and I'm sure some people will find a bargain. Just don't expect the personal touch.

Chris and Liam were great, friendly and personable and we love the car… but felt very much like a conveyor belt, and a pushy manager making us buy the added extras. Valet service much to be desired… despite things being mentioned at test drive still had sticky pockets ‘the team couldn’t get out’ and then found a used tooth floss in the side compartment?!

Booked an appointment for 4pm in the afternoon, when we arrived we were tokd that whilst we had booked an appointment, there would be a wait as they were busy with walk ins.
We were given a table and computer to browse, left after an hour of being ignored