Big Motoring World - Cannock Reviews 

Took an appointment to sell the car and I drove all the way from Stoke-on-Trent and visited the center (WS11 1SL) to sell the car. After reaching the center, staff mentioned that selling was no longer an option, and only part exchange was available.

So update the site " mentioning that only part exchange is available, not selling." I wont recommend to my friends and family

Bailey at the Cannock branch was very helpful and knowledgeable despite not having worked for the company for long

I liked the car
I wanted to buy the car - in full cash
Was pushed really hard for finance, made me feel uncomfortable and ended up purchasing another car elsewhere!

Not child friendly, no colouring or anything for them to keep occupied!
Sales sales sales!
Customer service last

Won’t be returning

Sales team brilliant shout out to Bailey not been there long is a real asset to the team warranty seems comprehensive
Finance Tegan was also great and reception staff were lovely
Only disappointment car is due a service in next 4 weeks felt that should have been done before sale small mark on heads up screen awaiting resolve
Overall would definitely use BMW again

Bought a BMW series 1 last year, had issues with the air vents. Car went in three times to get solved but they could not fix issue. Now they are saying I need to pay a garage to fix this issue.

Just a nice place to buy a car !! Never felt pressure to buy and was left to look in peace. Would defo recommend to at least look hear before you decide

Absolutely shocking after care and don’t believe 200 point inspection was not carried out correctly as had service and now got a massive bill to get fixed
Customer services not helpful at all definitely will never go there again

UPDATE:
Big Motoring World is misrepresenting the situation in their below response. I did not simply ‘choose’ to fit Michelin tyres as a luxury upgrade. I was instructed by their own customer service team to have the safety defect repaired immediately at their RAC approved garage. The RAC garage fitted the appropriate road legal tyres they had available to rectify the defect. Big Motoring World gave unconditional consent to cover the invoice and gave zero stipulations beforehand. They’re now trying to back track by offering £131 which wouldn’t even cover the cost for 2 correctly sized budget tyres. The matter is being reviewed by the motor ombudsman.

I purchased a used Kia from Big Motoring World Cannock, only for a serious vehicle safety system fault to illuminate on the dashboard immediately on the drive home (Multiple warning lights and total speedometer failure), which required a breakdown call out.
I started the warranty process via the supplied app and booked into their recommended RAC approved garage. In the meantime my partner happened to notice the car had been fitted with 2 incorrectly size tyres to both wheels on the front axel rendering the car dangerous and illegal to drive under UK road law at the point of sale.
The garage formally diagnosed that the vehicle had been supplied with completely incorrect, mismatched tyre sizes on the front axle and quoted to replace the tyres and remove the fault codes.
Due to an immediate travel emergency, Big Motoring World's customer service team explicitly instructed me over the phone and also via email to have the tyres replaced at the RAC garage and to send over the invoice for full reimbursement. Now that the work is complete, they have gone back on their word. The total invoice to correct their safety defect was £290.00, but they are now refusing to pay it in full, offering a partial payment of £131.74.
They did not give any stipulations/limitations before repair work was carried out and promised the invoice would be covered. If they had advised otherwise I could have used my own independent garage rather than their recommended RAC approved one.
I have formally rejected their partial offer and as they refuse to honour their original agreement or take accountability for supplying an unsafe vehicle, I have had no choice but to escalate the matter to The Motor Ombudsman which unfortunately will now start a lengthy process and leave me out of pocket for the foreseeable.

Please be aware, I understand buying a second hand car always comes with it's risks but their customer service which although seemed helpful at first contact, soon changed their tune once it was time to make a payment they promised would get paid.

I purchased a Volvo XC40 from Big Motoring World and within one month the front brakes developed a loud squeaking noise.

Following Big Motoring World’s advice, I had the vehicle inspected by Kwik Fit. Their inspection reported that the front brake discs were lipped and close to the manufacturer’s specification limit, and that the front brake discs and brake pads required replacement.

Despite receiving the independent inspection report, Big Motoring World refused to replace the brakes, stating that they were still within their own preparation standards. Instead, they only offered to pay for a strip, clean and re-grease of the brakes, even though this does not address the worn brake discs identified in the inspection.

I am very disappointed with the after-sales service. I expected a vehicle sold by a reputable dealer to be supplied with braking components that would not require replacement after only one month of ownership. While the sales process was smooth, the support after purchase has left me with very little confidence in the company’s vehicle preparation standards.

I am disappointed with my experience with Big Motoring World. While a repair on my vehicle has now been paid for and the claim has been closed, my earlier complaints were not properly addressed and I do not feel my concerns were taken seriously at any stage.

The service throughout has been frustrating and poorly handled. At the dealership, staff were overly persistent in pushing add-ons, which made the process feel more like a sales exercise than good customer service. It also took hours to finally complete the sale, which was exhausting and unnecessary.

Overall, I would not recommend Big Motoring World based on my experience. The lack of proper communication, the poor handling of my complaints, and the drawn-out sales process left me very dissatisfied as a customer.

Purchased a car from the Cannock branch in 2024 after waiting for 5 hours! I couldn't tell you why the wait was long but I was in need of a car so decided to bare it. Was told the car had full service history online and was advertised as so. After owning the car for almost a year I had to get it serviced and it just didn't feel right for having owned it a year and only driven 5000 miles so contacted manufacturer to chase down what work had been done previously. Turns out none. The car did not have the service Big Motoring World sold it as. Paid for another just over 6 months later, sold the car another month after that because it was starting to cost me significant money. A year and a half later having sold the car and with proof, complained to Big Motoring World that they mis sold me a car, was offered a £163 as compensation for a car that had cost me thousands in repairs. Will be taking legal action now but I wouldn't bother with this company, literally feels like you're dealing with immaturity.

Edited this after Big Motoring World have said I haven't responded to them. I have responded to them, they offered me a compensation that was obviously not based on the details I had provided them with and told me this would be their last response, hence why I am seeking legal advice.

If my issue is not resolved I will start my complain on social media
I bought Mazda cx 60 23 plate on 18april 2026 58 k on clock 200 point check and 3 months warranty rac all bullshit . Next day I put on charge not working Apple car play not displaying Steering wheel hard and locking on turnings horrible Big assist ask me to get software update from Mazda and diagnose steering issue from them the will reimburse the money 2 weeks no money reimburse and the fault appears steering rack faulty cost £3169.42 Big Motering world offering me £1201.20 . When the part itself over £2600.00 . When I say ok you give me the place where I take the vehicle their reply you find in this price . When I say ok you take vehicle and get it done reply you do it in authorised price.
Tailgate switch is not working only Apple play from xed by updating the software. Charging issue is still as it is.
Never go too big Motering world offering
THEY ARE TRY TO TAKE OF THIS REVIEW THEN YOU WILL BE BIG ON TIKTALK FACE BOOK INSTAGRAM AND YOU TUBE
BIG MOTERING WORLD MEAN TO ME IS BIG BIG AND BIG PROBLEM

My son bought a car on finance off them which he hadn’t done before on his own the girl told him straight away if he didn’t sign for the car that day it would be gone tomorrow and as he wanted the car he fell into the false sales pitch then they never explained to him anything really about the after sales stuff in detail or what he was signing for as they must of knew he was a new one to this. Shortly after the car got a fault code so I went over with him the one manager told me that I could take it to any car mechanic to get it fixed then bill them but failed to tell us that if it wasn’t an RAC covered garage then you have to pay for labour I asked for them to re send me his agreement as he changed phones and lost emails which we still haven’t had we only found out about the RAC garage by talking to another employee who wasn’t a manager on our way out who agreed to have a look for us. In my opinion I wouldn’t deal with this company especially the Cannock dealership there awful liars who just want a sale.

Everything was brilliant from start to finish Jas was our salesman he did a brilliant job made sure we got what we needed the hospitality here is wonderful checking if you want drinks.. we only went to look today but within a few hours we were driving away with a new car again thanks to Jas for his amazing attention to detail

Avoid if you’re considering here… brought a family car in September 2025 for our ever growing family but needed a biggish car due to baby plus 2 disabled children. We picked a Kia sportage and took it for a test drive. It was lovely and the sales man we had was lovely as well. We decided to go ahead. The process was LONG. From sales to finance to waiting for the car. We had to go back the next day for the car to be valeted. We were there on and off for 3 days. Had the car 2 months and first problem occurred. Exhaust light came on plus the engine warning light. They couldn’t do a diagnostics for another month. We waited for that. The screening showed issues with the DPF. The handbreak button had also broke so that needed fixing. They said they could book in for a repair but because we needed a courtesy car would be 2 months after this. We checked to see if it was safe to drive with children in the car and because we needed the car for medical appointments and general day to day with disabled children and a baby. They said it was. It went in the garage and the courtesy car they tried to give us was a small toy car we said no because we couldn’t even get our pushchair in the boot. LUCKILY someone was returning a larger vehicle in the next hour so we waited for that one to be returned before we left. The car was supposedly repaired. It also had to go to Kia for the hand break under warranty to be repaired. We had the car back all of 2 months and the problem returned. Exhaust light and engine warning light. Apologised for the inconvenience and said they would do another diagnostics which resulted in the same issue. Couldn’t get the car in for another month to be repaired for a second time. We’ve had the car back lone be hold 2 months and the end of June 2026 has gone again. At this point we exercised at right to final rejection under the consumer rights act 2015. Legally I only have to give them one opportunity to fix the car, I’ve given them two opportunities. So I have been more than lenient. They then demanded a diagnostics screening before they would consider looking into the case. We decided to get a local mechanic to do the screening rather than their garage to get the screening done quicker because we wanted to reject the vehicle. The diagnostic showed the same problem as the previous 2 times it had been in the garage for repairs for. 3 days emails have been ignored and in the end I called and asked why these were being ignored. To merely complaints department stated “I haven’t seen them” impossible when the emails are a thread style email and has generated a ticket complaints number. We also replied via the complaints customer service member to deal with the case that they allocated . I said we have provided the diagnostics which proves the fault is the same so therefore we want to reject the car. He said he would review it. still heard nothing. I have now contacted the finance provider and told them they are being difficult and sent them all the evidence to go along with it to open a dispute. We are going to our local branch today to give the car back whether they like it or not and I will be looking at another vehicle because I cannot be left without one with 2 vulnerable children and a baby. If they refuse to help I will be contacting Trading Standards and The Motor Ombudsman and raising it with them to get involved. They will also loose my custom and I will just take my business elsewhere. Nothing but issues with the car on and off for 9 months of having it!

Please check everything before you take any cars because they have a high volume of complaints from problems after sales (something I never saw until it was too late). I have advised family and friends of my experience here and they won’t every purchase from here merely off the back of our awful experience.

Wanted to look in a car
The car wasn’t there, spent about 10 mins time wasted but the guy looking for it
Fair enough though
Said are there any others are the cars, he said yeh but different specs so no point and walked off
Never taken seriously
Ridiculous

Staff was very friendly warm and welcoming. Didn't really expected much, didn't even expect to leave with a car that same day but Jake pulled all his tricks out his hat at the cannock branch and drove back to London with a car. Thank you guys for your service.

Bought a car from Cannock branch. A very good selection. Unfortunately the buying process took a long time, with long periods waiting around with no one telling me what was going on. You have to be prepared for the hard sell on extra products and rushing you through the finance process in order to get your signature.
I let them know I had a problem with the vehicle after 3 weeks, then waited 3 days for an email response, which directed me to the app to raise a warranty claim, which is not clear. During this process i discovered that the vehicle had a manufactures warranty for another 4 years, which I was not told about at the point of sale, in order to sell me their extended warranty for 3 years at a cost of £1800 which activates when the manufactures warranty ends. I explained to them that if I had known about the warranty, I would not have taken the their cover as I only intend to keep the car for a maximum of 3 years. I was told i could not cancel the cover because I was outside of the 14 day period. Bottom line, the great selection of cars has been spoilt by the buying process and aftersales care.

Avoid Big Motoring World Cannock.

The entire experience was frustrating and unprofessional. I was repeatedly given misleading information by the sales team, and the finance process was slow, confusing, and poorly managed. After spending hours waiting in the showroom, I was often told that the finance wasn’t ready or that the car couldn’t be released.

When I eventually collected the vehicle, it had missing parts and paint defects that had never been mentioned during the sale.

The most telling part was that while waiting, I overheard numerous other customers complaining about similar issues and poor service.

Poor communication, lack of transparency, and wasted time from start to finish. I would not recommend this dealership and would strongly advise others to look elsewhere.

PLEASE READ BEFORE ENGAGING BIG MOTORING WORLD and then avoid at all costs!

UPDATE ON THE ORIGINAL POST:
In the comments they have asked me to email ‘bigassist’ - WHICH I CLEARLY STATE I HAVE ALREADY DONE MULTIPLE TIMES! There has been no ‘big assist’, no medium or small assist, just consistent avoidance.

@big motoring world, when will you actually engage with me properly about this issue? I have emailed the address you gave me again since the below original post and you sent me (yet another) holding email… are you holding on for us to resolve ourselves? Or for our warranty to expire so you can wash your hands of us? Disgraceful. You need to do much better. I have my solicitor looking at this issue and have contacted the motor ombudsman.

The car we purchased was plate number CF72YUX - Peugeot 5008. The below post (which you replied to on Trustpilot) was actually an email that was sent to the bigassist address. Contact us quickly. We want my money back.

ORIGINAL POST:
On Sunday 10th May, I purchased the above vehicle from your Cannock branch for £16,800 plus £200 road tax. As I drove off the forecourt, I discovered that the driver’s side wing mirror was broken. This fault was clearly present at the time of sale and was not disclosed to me prior to purchase.
I reported this fault to your team immediately. Your company acknowledged the issue and gave assurances that the wing mirror would be repaired. We booked to have the fault corrected on Saturday 16th May but you were unable to complete the fix stating you needed to take the vehicle for an unspecified period of time to correct the issue. When we asked for a courtesy vehicle to cover this period, your consultant initially refused before saying the GM for the branch would call us back to verify what could be done to resolve this issue.
At this juncture, we asked for a refund as the fault was unable to be fixed and we were again told the GM would need to sign off on this.
It is now approximately two months since the date of purchase and the repair has still not been carried out and, worryingly, we have had no communication from the GM.
The customer service line advised us to email bigassist address. We have received numerous holding emails stating they are contacting the branch as a matter of urgency. We last heard from Big assist over two weeks ago with yet another holding email – and no resolution!