Big Motoring World - Cannock Reviews 

Was a great range of cars available and staff were very friendly.

★☆☆☆☆

I would never purchase another vehicle from Big Motoring World and would strongly advise others to think carefully before doing so.

We purchased a Ford Kuga from Big Motoring World and what followed was months of stress, inconvenience and poor customer service. We owned the vehicle for approximately 9 months, yet only actually had use of it for around 5 months. The remaining time the vehicle was in Big Motoring World’s possession due to ongoing faults and failed repair attempts.

The most frustrating part is that Big Motoring World had no issue selling us a vehicle that was clearly not fit for purpose. We were repeatedly inconvenienced, left without our vehicle for long periods, and forced to spend countless hours chasing updates and trying to get issues resolved.

Their customer service throughout the process was dreadful. Communication was poor, calls were not returned when promised, and several members of staff came across as dismissive and uninterested in helping. At times it felt like we were the inconvenience rather than the customers who had been sold a faulty vehicle.

To finally resolve the situation, we ended up exchanging the vehicle for another car from Big Motoring World. This was not because we wanted to continue doing business with them, but because we felt it was the only way to avoid losing even more money after everything we had already been through.

The exchange process itself was equally frustrating. We made multiple trips to their Cannock branch, spending close to 30 hours travelling back and forth at our own expense to deal with a problem that was entirely of their making. Fuel costs, time off work, wasted weekends and the general disruption to our lives were never properly acknowledged.

Even on collection day for the replacement vehicle, we were left waiting for hours despite having a booked appointment. The entire process was slow, disorganised and lacked any sense of urgency.

What should have been an exciting vehicle purchase turned into one of the worst customer experiences we have ever had. The only positive outcome is that we eventually received a replacement vehicle. However, the amount of time, stress, inconvenience and poor treatment we experienced to get to that point was completely unacceptable.

Based on our experience, I would not recommend Big Motoring World to friends or family.

Zara was a great sales rep, knowledgeable and easy conversation and really enjoyed buying my car today. Armaan sorted the finance swiftly and was an easy process

Thank you

You cannot just go ad look at the cars. You can only go in and view if you leave all your details!!! This incudes leaving your name, telephone number and email address. no doubt to bombard you. We told them to shove it and went elsewhere . shocking marketing

Every one was very friendly and polite.

Two weeks ago I visited Motoring World in Cannock regarding purchasing a vehicle. During the test drive, we noticed the battery warning and highlighted this immediately with the sales team. When I was due to collect the car the following Wednesday, I again raised concerns about the battery issue.

At that point, I was specifically informed that the battery would be replaced by Mercedes-Benz and that diagnostic coding/checks would also be completed to ensure everything was correct. I was given the option of either proceeding with the purchase once the work was completed or receiving my deposit back. Based on the assurances given, I agreed to continue with the purchase and was told the vehicle would be ready after the bank holiday.

Today, I received a call advising the car was ready for collection. However, when I asked whether the work had been completed by Mercedes-Benz as previously agreed, I was told there had been “no such conversation.” I was then informed the battery had actually been fitted by their own onsite technicians, and the discussion regarding diagnostics/coding was also denied.

Due to the inconsistencies in communication and the lack of transparency, I informed them I no longer wished to proceed with the purchase and requested my £500 deposit be refunded. I was told a sales manager would need to call me first, despite me clearly stating that I did not wish to have further sales calls and simply wanted the refund processed.

I also experienced poor communication throughout the process. Emails sent last week with questions and concerns were ignored by a manager Z, refused to confirm key information via email and would only discuss matters verbally, despite me referencing the Consumer Rights Act. He was rude and patronising.

My overall experience was that the sales approach was extremely pushy, particularly regarding finance and warranty products, despite me making it clear from the start that I intended to pay via bank transfer and did not want finance. While some staff members were pleasant and professional, the overall customer service was disappointing.Attempts to speak with senior management were repeatedly met with excuses that they were “in meetings.”

Thankfully, I only paid a £500 deposit and not the full balance. Based on my experience, I would strongly advise anyone considering buying from Motoring World to do thorough research, ensure all agreements are confirmed in writing, and proceed with caution.

Update

Furthermore I have now been told they will not refund my deposit. It’s a nightmare they are taking no responsibility they are continually chopping and changing what they are saying and denying any conversation have taken about Mercedes replacing battery . Different people calling stating we doing a courtesy call knowing god damn well a refund was agreed this is truly not acceptable .

Keep away from purchasing anything from them it is not worth the stress of headache very unprofessionally run no communication within teams. Or is this their game play

PLEASE DO YOU RESEARCH..BiG MOTORING WORLD CANNOCK..This company are terrible sold us a electric car friday a beautiful car ..sunday had faults on the electric dash board .
My husband rang RAC out as the car could not be driven .
We have three pages of faults from the RAC about the car we brought . We have tried all week..my husband going into the shop..only to be told go through the warranty we just sell cars ...
We had the car two days cannock big motor show room...YOUR after care is totally shocking and un_caring to your customers.
we are now waiting for you to fetch the car from the RAC garage(which has been in the garage since Monday)
we have rejected the car under the consumer rights act 2015.
n
Now we are in the process of fighting to get the money back from this awful company which is very stressful to my husband and myself .
I do not tend to share things that yes sometimes things happern to cars yes they can have faults ..but after two days I can not belive or trust this company that have not helped in anyway to resolve the matter and I feel very strongly about the treatment and after sales lack of help and understanding we have received..Please if i have learnt anything from this Read the Reviews about this awful company in cannock .
If the company what to eventually contact myself or my husband to sought this matter out we will be waiting to hear from you as we have all week !

It was a very easy process to accomplish. Paul who helped us was lovely and he made the process very easy and I didn’t feel pressured at all. Everyone was very welcoming and always made sure we were ok

From start to finish all very helpful free beverages 10out of 10 service.

Terrible experience with the sales rep and the sales manager at the Cannock branch. The board doesnt seem to care though.

PLEASE DO YOU RESEARCH..BiG MOTORING WORLD CANNOCK..This company are terrible sold us a electric car friday a beautiful car ..sunday had faults on the electric dash board .
My husband rang RAC out as the car could not be driven .
We have three pages of faults from the RAC about the car we brought . We have tried all week..my husband going into the shop..only to be told go through the warranty we just sell cars ...
We had the car two days cannock big motor show room...YOUR after care is totally shocking and un_caring to your customers.
we are now waiting for you to fetch the car from the RAC garage(which has been in the garage since Monday)
we have rejected the car under the consumer rights act 2015.
n
Now we are in the process of fighting to get the money back from this awful company which is very stressful to my husband and myself .
I do not tend to share things that yes sometimes things happern to cars yes they can have faults ..but after two days I can not belive or trust this company that have not helped in anyway to resolve the matter and I feel very strongly about the treatment and after sales lack of help and understanding we have received..Please if i have learnt anything from this Read the Reviews about this awful company in cannock .
If the company what to eventually contact myself or my husband to sought this matter out we will be waiting to hear from you as we have all week !

Well they took me to tax my car and helped with the insurance took time to explain most things very good I thought

Really helpful, polite and efficient service.

I bought a car from the Cannock Branch in April. The pick up was so slow my documents didn’t get done until after 9pm at night so my details were promised to be given to DVLA the next day. I have emailed numerous times about this with no solution.

Less than a month later the car breaks down with no clutch movement.
The warranty conditions are a sham and details held by 3 different companies where nobody talks to eachother.
They have left me with no courtesy car for 3 days no and I am self employed business living in a rural area so access to a car is vital.

No urgency, no customer service, absolutely shocking!!

AVOID. If you need them when things go wrong, they won’t be there for you.

Whole process was professionally and straightforward. Excavation service.

Imogen was extremely helpful in helping me find the right car for me. Didn’t know what I wanted but she helped me through it.
Thankyou so much

Aziz in sales was brilliant,he went above and beyond to help me drive away with the car I wanted and is just a lovely guy in general.
It would have been 5 stars apart from the wait for finance to be sorted.
Mo A in handover also deserves a mention for ensuring a fuss free and swift collection which was much appreciated. Both lovely gents

Buying from Big Motoring World Cannock has been one of the most disappointing experiences I’ve ever had with a dealership. I part‑exchanged my previous car and was given £1300 — money that I later discovered had been used to add extras I never asked for, including Guard X which they cleverly stated the would chuck this in as a gesture of good will after making me wait four hours to actually pick the car up because they fumbled the finances. Not only did I not want it, but it clearly hasn’t even been applied. The car is covered in water marks and there’s absolutely no sign of any protective treatment.

To make matters worse, after just two months of ownership, my 71‑plate car has developed a major oil leak. The independent garage I took it to confirmed the leak has been there far longer than the time I’ve owned the vehicle, judging by the condition and spread of the oil. The repair requires the entire engine to be removed and will cost over £1,000. This is not what you expect from a supposedly “quality‑checked” car.

The salesmen made it very clear that they “just want your business,” and honestly, that’s exactly how it feels. They push extras, they mislead you about what you’re paying for, and they absolutely do not look after the cars they sell. Once they have your money, you’re on your own.

Avoid this place at all costs. Do not trust them with your part exchange, your money, or your next car.

Very disappointing experience overall.

I was given an estimated part exchange valuation in the region of £8k–£10k for my current car, which was one of the main reasons I paid a deposit and transfer fee to bring a nearly new 2025 Tesla Model 3 to the dealership.

When I arrived, the actual offer suddenly dropped to around £5k. What made this more frustrating was that staff at the branch themselves told me they did not understand why head office had originally provided such a significantly higher estimate, and that their system showed a completely different figure.

My vehicle’s mileage, exterior condition and mechanical condition had not changed, so the scale of the difference felt extremely misleading and completely changed the economics of the deal.

The vehicle condition was also not accurately represented online. There were several obvious scratches and cosmetic marks that were not visible at all in the advertisement photos. The car looked noticeably worse in person than it did online.

I was also concerned by the displayed range figure on the vehicle itself, which appeared to be significantly lower than what had been advertised for this nearly new vehicle.

To make matters worse, by the time I arrived it was already late in the evening and I did not even get a proper opportunity to test drive the car before being told that if I did not proceed immediately, the vehicle would be returned to the market. The next morning I was then informed that the car had already been sold to somebody else, despite my intention to return for a proper test drive.

Overall the entire experience felt rushed, pressured and lacking transparency. Very disappointing.