Big Motoring World - Enfield Reviews 

Great service

Booked appointment, arrived on time. No one to serve and getting delayed. Reached out to reception and received response “we don’t book appointments here”
Left without seeing the car. Made unnecessary journey despite having an appointment!

I was very pleasantly surprised by the professionalism and courtesy and transparency of the whole process as well as the friendliness of the staff. I've always found buying cars a bit of a stressful experience as there is a lot that can go wrong but I can honestly say that the experience was great from start to finish. Daniel the sales rep was professional and took me through the details of the car, the car was exactly as I was expecting it from the advert and from the conversation I'd had on the phone before coming over. After the test drive, I was happy with the car, they charged it for me and did a full valet and clean, the payment process and paperwork side of things was very polite and professional from all members of staff that I dealt with. I also felt I got a very fair price for my part exchange vehicle and on the new vehicle that I bought. I definitely recommend the company and wouldn't hesitate to use them again.

I visited the Enfield showroom and it’s easy to get to with plenty of car choice to browse. There is a clean waiting area where you can get a coffee and the staff are all friendly and not at all pushy. I didn’t purchase on the day as the visit was part of researching potential cars and the team made it easy and simple to review.

Not great from the get go apart from having a coffee - found all staff very rude unwelcoming and unapproachable. Messed about with price and then got very shirty when refused any "add ons" we had to see ourselves out of the place !! After spending a substantial amount of money coming away instead of feeling happy about our new purchase feeling flat, deflated and regretful. Will
Not use again and neither will our friends or family.

Nice car. Good price, salesman let the team down.
Was giving incorrect ambiguous information and was far more interested in his Finance commission than he was in actually showing and selling the car.
Didn’t have any trust in him or what he was saying.
Great shame. Left the place and purchased a car elsewhere same day.

Very polite. Fair deal

Using their online calculator, we were quoted a range of £9.5-£11.5 for our old car in a part exchange. I cross-checked several sources and knew this was a fair range and expected to get nearer the lower end due to some alloy scuffs and paint scratching, etc. But when it came time to sit down after a carefully coreographed and limited test drive and a sales spiel on the various cosmetic upgrade options, the salesman only offered £7.5. I explained that it should be £10something and I wasn't going to entertain any ony offer less than six figures. He responded with shallow arguments about the costs of making the car show room ready, eventually going to talk to the manager and raising the offer by a few hundred and throwing in the cheapest of the cosmetic upgrades. I was quite annoyed as I had made it perfectly clear that I placed zero value on those upgrades and that I would not entertain anything less than £10. So I walked away. I felt scammed by their online price calculator and realworld salesperson click & bait tactic.

A couple of days later, I had sold my car for £10,300 hasslefree via Motorway and bought an almost identical car from Carsa £1k cheaper without any hard sell tactics, saving myself almost £3k.

I only wish I'd also saved myself the time and effort of trying to deal with Big Motoring World. Big Scammers World, more like.

Pleased with the car but the whole operation felt impersonal and hard sell. Misinformation given on multiple occasions and whole process exhausting as you get passed from pillar to post. Trying to contact the company after purchase difficult and responses still waiting my refund for the missing V5 Certificate

The process took 3 and 1/2 hours which was far too long. It should have taken no more than 1 hour. But I’m very pleased with my purchase.

friendly helpful staff . Extensive stock of cars

Every one was so helpful

Well done thank you

You advertised a car with a know safety recall.
In fact there were 2 recalls outstanding but only one critical.
The car also a rear seat belt MOT advisory.
This wasn’t some old banger it was £21000 car a considerable investment.

Your cars aren’t cheap they are market average.
You also told me that you thought that was acceptable to leave a EV uncharged above 30%. Your words not mine.
You lost a sale for £300.

The sales man Keith was polite and did his best but obviously was not able to negotiate
I am very unlikely to waste another 5 hours of my time.
Finally if you had given me the VIN number over the phone this could all have been checked before going g to site
A further note
The first car I came to see was missing trim of the front windscreen so that was a wasted visit. You expected a customer to take that while you order a part?

My advice to anyone is to check everything on the car before going to site and get the VIN of the chassis.

No one calls you back when you’re trying to get somewhere. I can honestly say our experience with Big motoring has been tiring and we were the ones doing all the work.

I have given up with this company, oh and let me not forget, every time you call to speak to a specific person they tell you “we’re very busy” and this could be any branch for example I called Enfield and Camberley and they were “always busy”. “A sales manager”NEVER called me back from Enfield very unprofessional! The only two persons that helped me were a staff from
The finance team and a sales executive from Camberley and he was the only one that offered me goodwill compensation for all the trouble myself and husband had experienced with this slacking company.

We eventually decided to take our money and interest elsewhere.
Thank God!

I was provided misleading info when collecting the car regarding the additional damage coverage as the sales person did not know any detail. A day after collection, when I first drove on the motorway, it was clear there was an issue with the car when over 60mph, which I immediately reported using the warranty app, which said I would be contacted within 2 business days. Having not heard from anyone in 3 days I called the customer service number and was told I would be contacted soon. This was 3 business days ago and I have still not been called or emailed. I am concerned there is a safety issue with the car that needs addressing ASAP. Please contact me.

Provided false information regarding my part ex, travelled an hour to waste my time and offer 1.5 k less than the minium

Huge brilliant hanger with thousands of used cars that are being offered to crowds of excited customers, like a car city. I did a training deal and bought a good Golf GTE

Unfortunately after 2 visits where we were given very good customer service, ending in us reserving a car on the final visit where we returned to check and collect the car we found out that vital info about the car hasn’t been relayed to us and so this effected the purchase of the car. We were then not given very good customer service at all; a new car was suggested to test drive but it had 0% electric charge and so what was meant to be a quick collection visit turned into a 5 hour long and drawn out process of waiting around to test and check a car and eventually complete purchase paperwork
Such a shame the experience turned out so bad