Big Motoring World - Enfield Reviews 

Great sales experience.

Well done Ian!

Finance side took longer than expected, could have done with a little more communication.

Took sooooo long. Staff mostly cold and unfriendly. Not a pleasant experience at all.

Excellent care and support during the purchase. An ocean of cars to choose from. You will always find your match. Highly recommend to try them for sure before confirming pruchases.

Just want to say a huge thanks to Mert and Gulcan for helping me with my purchase of my new Hyundai Ioniq 5. From the moment I stepped through the door at your Enfield branch, I was greeted and taken through a very pleasant experience in purchasing the car. From selecting the car I wanted to view, to taking it for a test drive, and then completing the purchase and the handover, was all seamless. All the while trying to keep my 5 year old son entertained, but he was very happy and had a great rapport with them. Overall very happy with the service provided, and would definitely recommend Big Motoring World to anyone looking to purchase a new car.

I had a disappointing experience purchasing a car from this dealership. The sales process felt rushed, and important details were not clearly explained before I agreed to the purchase. I also experienced poor communication.
On may home the vehicle developed a serious fault while you were driving.
Multiple warning lights appeared shortly afterward.
The manufacturer's/dealer's after-sales team did not provide meaningful assistance. Now I have been told to go and look for a garage who are VAT registered
You've suffered a financial loss of about £4,000.

The vehicle and pricing information I received initially did not fully match what was presented later in the process, which caused frustration and confusion. Customer service after the sale was also lacking, and I did not feel that my concerns were taken seriously.

Based on my experience, I would not recommend this dealership to others and would encourage potential buyers to carefully review all paperwork and terms before making a decision.

Staff where helpful and friendly. Overall had a great experience thank you agian Jay.

I bought the car back in March VW Mk8 GTE from London branch After taking the car home After 2 weeks I found out The suspension is making bad noise and Apple car play is cut off automatically and turn on all light on dash I contact the insurance company which they insured with me I talk to them about this issue they said we don’t cover this but when I took the car the agent he said you have to pay 50£ per month it’s all covered He totally lied about this and later found out rust chips on hood Be careful

Great customer service, bought my first car as a new driver and everything was explained very well and any questions i had were answered perfectly. would definitely recommend

I recently purchased a car from Big Motoring World and overall had a positive experience. The selection of vehicles was impressive, with plenty of options available to suit different budgets and preferences.

The sales team was friendly, professional, and helpful throughout the process. They answered my questions clearly and made the purchase straightforward without putting me under pressure. The handover process was smooth, and the car was presented in good condition when I collected it.

While there were a few waiting times during the paperwork stage, the overall experience was efficient and well-organized. I'm pleased with my purchase so far and would consider using Big Motoring World again in the future.

Thank you to the team for helping me find the right car.

I bought BMW 5 series yesterday afternoon i couldn't check properly and your sales man didn't tell me this car windscreen has cracked i saw this morning so I am not happy with that 😑 😐

Seamless service form start to finish

Very friendly people thenks

Mehmet and his team was amazing. Mehmet went through everything with me and told me everything and made sure i was happy with everything and my order. Definitely recommend.

After owning my vehicle for a month it needed a new battery which I had replaced by the RAC and I paid for. I raised the issue with Big Motoring World and I was fully reimbursed, I would especially like to mention a lovely lady called Charlotte who made the whole process easy and professional

Awful experience, definitely wouldn’t recommend looking or buy a car from here. I phoned prior to confirm if test drives are allowed before thinking of purchasing a car and was told by 2 people that this was fine prior to turning up. Farhan (Sales Advisor) was incredibly rude and apparently test driving a vehicle was not allowed on the weekend due to it ‘depreciating the car value’ whilst also saying that his colleagues had lied to me about being able to test drive a car. As a customer no one is going to buy a car without test driving the vehicle first. Not only did i phone to make a complaint after however was then put through to another sales advisor which got his manager to apologise through the sales adviser. As a business big motoring world is poorly ran and have no level of customer service.

Slick and professional service, great range of cars at competitive prices. Sales staff were efficient and not pushy. Purchase and handover process was smooth, and everyone knew their role. Great experience buying a car at Big Motoring World Enfield.

Rob was absolutely phenomenal through the sales process. Lovely young man and really helpful. Whole process until they had our money was great….

Sadly, they have limited staff on the “customer collection team” and with clients going crazy complaining they had been there 1-3 hours.

Really need to improve the last stage in the process. I wouldn’t be rushing back, despite the initial good experience.

Rude and unprofessional sales experience.
I visited Big Motoring World Enfield to view a Hyundai Tucson and was disappointed by the attitude of the sales advisor.

I completely understand that a dealership can refuse to offer a discount and stick to the advertised price. That is their choice. However, the way it was handled felt rude and unprofessional.

When I discussed the price, the advisor made a dismissive comment along the lines of, “You don’t work in cars, so you don’t know anything about car prices.” I found this insulting, as customers are entitled to compare prices and valuations before making such a large purchase.

What concerned me more was that he then appeared to edit the website/HTML on screen to show the price as £23,000, before saying something like, “Here you go, I’ll give it to you for the original price — there’s your discount.” This may have been intended as a joke, but it came across as patronising and inappropriate.

The car itself was of interest, but the experience left me with little confidence in proceeding. Refusing a discount is perfectly fine; mocking or belittling a customer for asking is not.

Very good service. The whole process was really smooth. The salesman I dealt with was excellent - he explained all my options but wasn't pushy. Based on the experience so far, I would recommend Big Motoring World and and use them again for my next car.