Big Motoring World - Peterborough Reviews 

Terrible customer service. Booked a test drive sat for an hour before anyone saw us to be told they had sold the car. Wasted journey.

Mosh was really helpful, he went through everything and was a clear about all the steps. Thankyou

The dealership is very large and well managed

The people in Big Motoring World were fantastic, answered any questions, provided support in securing the car.
Initially, we reserved the car in order to make a suitable decision for ourselves and this was encouraged - never any pressure to buy immediately. However, we then received a call suggesting that we could not reserve the car and that he would be removing it. It felt like we had to buy the car or leave it and he was quite rude with any response we provided.
We contacted the lovely people at Fengate again and they were most supportive in finding a solution that would enable us to secure the car and progress forward. This i cannot fault.
It is a shame that the main office feels it necessary to 'undo' your hard work.

Great service received.

All goods. All good

Dawid was very down to earth and everyone involved was friendly, professional and polite.
We had an issue with my husbands car which would not start when we went to leave. Despite it being New Years day, everyone could not have been more patient and helpful, even attempting to jump start the vehicle, to then, helping manouvre the vehicle off the car park.
We were heartfelt impressed with the generosity, help and support provided.

So very nice people, nice coffee
But what happens there is for your trade in vehicle all done on there site,you tell them all about your car , what’s wrong with it , if anything?
Then they give you a low value for a poor condition (£3500)and a normal value (£6077) if the car is in showroom condition. My car was impeccable, I expected maybe £5500. ( I had already shown my car to two other companies and was offered £6000)After a hour & half they come back to me offering £2500 saying they don’t sell the trade ins they give them to an auction. Well about another hour or so of arguing I eventually got a bit more for my trade in. In a nut shell I was approximately £1000 out of pocket

Deniz was very helpful. There was a fault on the car on the day I had planned to drive away, but this was repaired in a couple of days and as I had to make the long journey again to collect he made sure there was enough fuel for me to get home as promised due to the inconvenience.
All the staff were really friendly and welcoming which is always a good thing when walking into a business.
Very dog friendly also which for me is a plus as my dog comes with me everywhere!!

First class experience right from the start.
Cean the sales guy was polite and attentive through out the whole procedure explaining everything in detail and not rushing us.
The finance team were brilliant as well. They even helped me with the navigating of my phone because I'm not very savvy with technical things.
Mosh did the hand over and he was attentive, polite and professional with his attitude to doing things right.
Over all the experience was pleasant and enjoyable and would recommend Big motoring world to anyone looking to purchase a car

Thanks for the friendly and helpful staff, the purchase process was smooth and efficient!

Traded our old car for a newer one
All staff were helpful
It’s quite a long winded process, but we were well looked after and everyone was really nice and helpful

Very friendly staff. Not pushy, wanted to ensure what was right for the customer. Very welcoming environment, and offered suggestions of where to eat/drink in the meantime when I had to wait for my vehicle to be checked.

Upon arriving after a 7 hour journey by train, I was assigned a saleaperson. I requested checking the chassis number and the car documents (such as service history, etc), I was told directly that I need to purchase the car first before hand. Amazingly odd to me despite what the lady on the phone who called me the day before I went there said I can access those information.
It's client's absolute right to check those documents before anything else so they can purchase with peace of mind.
Anything I asked about the car documents went on deaf ear by the sales rep there. They said you can only view the car itself before purchase but not the documents. Upon objection to this I was told 'you can leave if you want' and you should have trusted us to have shown up here on our compounds.
The only answer I got was this is a multimillion dollar business hence we're trustworthy. I explicitly explained to them this has nothing to do with my purchase but that's all I heard as if the only thing that mattered was they're the best in the world thus i need to pay them the money to prove they're the best.
Inspected the car and purchased it in cash taking a big risk, with three months warranty. Now I find that one (out of two) of the remote car key fobs does not work despite replacing its battery with a new one making me abit worried.
A multimillion dollar venture needs to act professionally and put clients' interest and trust first not their own sheer interest.

Very supportive agents
Making sure that I was well informed all through the process.
Very thorough too

Poor sales service

I by my car there and very nice price and good people foe the service

Made an appointment for a test drive on skoda karoq and was told by the salesman a test drive would not be permitted unless I had made up my mind to purchase the vehicle. When i stated to the salesman that a test drive had been agreed with the call centre
he said they would say anything to get you to the showroom.
A waisted 3 hour round journey

Overall very good experience. Sales staff are friendly, knowledgeable and if they don't know something are upfront about it which is appreciated.

General dealer experience was good as the facility was clean, professional and had good amenities for a car dealership

This was the worst example of customer service that I have ever experienced.

Having driven 65 miles to a pre-arranged test drive, we arrived five minutes before the alloted time. We were asked to take a seat by the receptionist and told that someone would attend to us. The showroom was almost empty and around a dozen sales people were sat near us drinking coffee, talking and checking their phones. We were also sat in the direct line of sight of the reception desk.

After 20 minutes, nobody had approached us. I went to the reception desk and said that we were leaving as they obviously didn’t want to sell a car to us. I was told that I should have reminded them, which annoyed me even more.

We left the showroom and went to Motorpoint instead, where the greeting and helpfulness was a stark contrast to that of Big Motoring World. Needless to say, we purchased a vehicle from Motorpoint!

I was contacted by Big Motoring World the following day as the showroom had the temerity to list us as a “no show”.

Words cannot describe my contempt for this organisation. Never again will I cross their threshold.