Big Motoring World - Peterborough Reviews 

Jake from the sales team gave knowledgeable background information for our EV purchase, excellent service to give us the best part exchange and overall deal possible. Supported by helpful and efficient colleagues at Big Motoring World Peterborough.

Lots of choice
Staff vert helpful

Poor customer service at your Peterborough location.

Great customer service they really looked after me.

Very friendly salesman called 'Shy', didn't feel pressured to buy and was extremly helpful.
Car valet was poor, not sure even if it was before handing over keys. Was told that they could get scratches out but looked like there was no effort.
Everything else was great and very friendly. Overall great experience but valet of the car was dissapointing and let the whole experience down

Load of rubbish. Avoid if possible.
Put deposit on car to test drive was assured that the car would be in the showroom for us to inspect. When we arrived, the car was still in the lot. I was unable to test drive the car as the car was blocked by another car which wouldn’t start. Didn’t receive any apology I was told it is what it is. The customer service was dreadful, overall shocking experience.

The guy selling me the car was fast and really friendly the general manager aswell you could tell how much he loved his job and how much effort he went to just as simple as coming to say hello while I was buying the car little things like that really make a place greatv

Excellent - fast & efficient service from start to finish. Special mention to Jake whose knowledge & assistance was exceptional. Highly reccomended.

Getting the car moved, test drive and sorting payment - no problem, easy and helpful staff.
All paid for and insured, went to collection and get informed the car has an error code for a door mirror (Safety issue) and the car can't be handed over. Now 5 days later I still don't have the car (I own) and being told it might be Wednesday (1 week from purchase) before it's ready! Feel they aren't treating it as a priority. Least they can do is fill the fuel & Ad-blue tank for collection as way of compensation.

i have just taken a car on finance last week, they were so straight forward with the process, signed the documents they made sure everything was 100% clear with everything before i signed anything. sent me upstairs to tax my vehicle on the day i picked up the car, done the test drive and everything was perfect, although when i picked up the car the the pressure warning was continuously coming on and soon found a valve issue, when i went up to the branch although i had to push for it a little bit they fixed the valve on the spot for me with no charge, i am very satisfied with the level of service and very satisfied with my car!! highly recommend!

The overall experience was great. Good customer service.

Had a great experience, Delroy was very helpful and was very satisfied with my car I purchased, only reason I didn’t give 5stars was he promised me a goody bag and I didn’t get one and forgot until the next day.

Overall a positive experience but the valeting side of things not as good as expected. My alloys were tarnished and it took quite a bit of time to get them good enough - not as good as I would like so some work for me to do. Also some crusty green algae around the mirrors. Otherwise the car was presented well.
The premises might prove difficult for people with limited mobility as you need to go upstairs for part of the process. There didn't appear to be a lift and we weren't offered a ground floor alternative.
The showroom is very good, very clean and tidy and staff generally helpful and pleasant.

Helpful and knowledgable staff. Happy with car and service. All sorted in a reasonable time too.

Jake was a fabulous sales man . Extremely helpful not pushy like some garages we called in ! That’s why we brought the car off him .
We will highly recommend as all the staff was friendly 😄

I had an appointment to view a vehicle and travelled 105 minutes /77 miles to the Peterborough site. I arrived 10 minutes early and checked in with reception. I was then ignored for 40 minutes while they dealt with people who walked in AFTER me. After sending a complaint email I was quickly contacted to discuss, but they wanted to give me an email address to which they say I should lodge an official complaint??? I had already done that so what was the point of the phone call? The caller then said he would delete my "customer profile" so that I would not be contacted again. What happened next?......... I received a further text with a further appointment for next Saturday! Why on earth would I repeat that journey and waste all that time to be ignored? I already told the caller I would never walk through their doors again due to the dreadful service! What a joke! This company has no regard for customers. You are just a number in their system. I only scored them 1 star because Trustpilot won't let you score 0 stars!

If you’re thinking about financing a car I would definitely recommend Big motoring world! My first caw was a disaster and since then I have been using big motoring world and it’s honestly so simple and everything is explained. Everyone from the moment you enter is super friendly and kind even when you have received your car they really do help! I will definitely continue to purchase my car from here! Definitely have a look through the website.- Hope you find a car for you🥰

Brilliant, smooth service. Kai was v amazing. No regrets at all

i brought a car from these guys. Happy with the service i received and was happy with the car. I brought the extended warranty to cover me. Now i need to use the warranty for something and i have been told i have to pay for the diagnostics (which i have been quoted around £900) and they will only pay for the repair if successful. If you do buy a car DON'T buy the warranty as it is worthless. In fact I wouldn't even recommend buying a car from them.