Big Motoring World - Peterborough Reviews 

A lot of the appointment seems to centre around their website. Which is fine, but what's the advantage over just looking at stuff online? Obviously you should see the car and test drive it before you buy but there was a lot of waiting around going through options that weren't relevant to my goal.
That said, the people were very friendly and helpful and I imagine some of this is out of their control. There could be more trust given to customers that they've done their due diligence and don't need hand holding through the whole process.

I was purely subject of trade to complete the sale. No one tried to help, but sell me a car without being honest about its real condition.
We were buying vw id4.
I noticed my boy couldn’t open the door at the beginning. Didn’t pay much attention to it as I never had electric car before, though he touched it differently.
Next day after purchase, none could open the doors except the driver. For several days I am opening doors from inside. This model with my plate number is on government recall notice for safety issue regarding opening doors. 92000 cars were recalled.
How did they complete 200 points safety inspection, if im unable to open doors? They clearly lied about it and wanted to get rid of it , because someone accidentally accepted vehicle to their inventory.
I was offered bunch of discounts. Great, but now i understand why. I had to go Volkswagen main business and claim recall notice. Now im waiting for appointment so they can investigate. And than I have to go through all the hustle to get it fixed. Already paid insurances, care, warranty and road tax, so have to do it at all costs.
Thanks BigMW Peterborough for nothing

Staff were friendly and explained everything in detail, there was no rush and was straight to the point with everything

It was a pleasure visiting this dealer's site in Peterborough: customer facilities were very sleek, comfortable and well designed (free tea & coffee is a bonus); staff were very knowledgeable, engaging, friendly and helpful. Slightly higher prices than would be in private sale, but are justified by all the additional checks and warranties included for peace of mind. Bought my new car on the same day!

Charlotte was very prompt with replies. Charlotte clarified any queries and made the process easy for me. Charlotte was polite and friendly.

I recently purchased a car from this dealership, and I couldn’t be more satisfied with the experience. From the moment I walked in, the staff were incredibly friendly, approachable, and genuinely willing to help. They guided me through every step of the purchasing process, making what can often feel overwhelming into something smooth and straightforward.

What stood out the most was how clearly everything was explained. The team took the time to walk me through the entire process, answering all my questions with patience and professionalism. I never felt rushed or pressured, which made a big difference.

Additionally, the information provided on their website is excellent. The descriptions, details, and specifications for each car are clear, accurate, and very easy to understand. This made it much easier to narrow down my options before even visiting the dealership.

Overall, it was a great experience, and I would highly recommend this dealership to anyone looking for a hassle-free and well-supported car buying journey.

Kept waiting for nearly 30 mins for a pre-booked appointment. Not allowed to test drive the car without making a commitment to buy, which was never mentioned when we made the appointment. Wasted everyone's time.

Good service very polite and informative
Very helpful with tax insurance cover and we have a cherished number plate was given the information about transferring it over to my new car

Staff were very friendly a knowledgeable.
Receptionist had a sales person ready for me straight away.
Quick and easy sale.
Very easy to book a viewing/test drive online.
Very modern and well maintained facility with a wide range of cars.
The only downside was handing over the new car, there was a lot of waiting around inbetween seeing the car, completing V5 and tax to then driving away.

Smooth and no pressure sales process. Sales manager was very patient and knowledgeable too. 👍🏻

Friendly. Attentive and thorough.

It was a great environment and very helpful with the paperwork side of thing a making sure I understand what I was singing before I did anything. The staff are very helpful.

I had a really great experience with Big Motoring World. The whole process was smooth and stress-free from start to finish. The staff were friendly, professional, and very helpful they took the time to answer all my questions and made sure I was comfortable with everything before making a decision.

There was a good selection of cars available, and I didn’t feel pressured at any point, which I really appreciated. Everything was explained clearly, and the service felt honest and transparent.

I’m very happy with my purchase and would definitely recommend Big Motoring World to anyone looking for a reliable and straightforward car buying experience.

Customer service was helpful

The staff was not friendly and they did not bother to answer your questions. They did not know about the car technical info and when I asked them for a discount they said there is not discount as our cars are priced lower than everywhere. I can say they were rude somehow but I was aware of cheaper car with same model and spec. I did not buy from them and will not do it in future.

My experience with the Sales Adviser was good; however, I was disappointed that no information was provided regarding the tax on the vehicle until after the purchase was completed. This omission significantly diminished the excitement of buying the car.

I firmly believe that all sales staff should possess comprehensive knowledge of the high-end vehicles they sell to properly inform customers about future tax obligations. Furthermore, the new activation codes provided were non-functional, as the vehicle code was invalid due to the previous owner’s registration.

These issues have undeniably detracted from what should have been an exciting and seamless experience.

Impressive facilities with friendly staff. Customer hospitality is extensive with a wide selection to suit all tastes. The coffee was exceptional.
Kai who attended us is very personable. He was never pushy and we felt in control at all times.
The odd thing we couldn’t at first get our heads around, he patiently ensured we eventually fully understood. He worked diligently to get us the most suitable deal.
I have no hesitation recommending Big Motoring World if anyone is looking to buy a quality used car.

Absolutely amazing, I couldn’t have asked for a better experience! They provided so much help in finding and buying a car. Would 100% recommend anyone to Big Motoring World and definitely go back in future. Shy was incredible and provided everything I could ask for!

Booked for a test drive on a car at 5:30 and wasn't told that there would be an issue with the time. Rang to say I might be 10 minutes late and still wasn't told there would be an issue with the time and that it would be ok. Arrived in good time still anyway and was left sitting for 20 minutes even though there's so many sales people walking around. One eventually comes over and just reads about the car off the screen and then says can we come back another day as they close in an hour and there isn't enough time to test drive. Someone about to spend £25000 shouldn't have to be left sitting to then be told they cannot fulfil the request so will just go elsewhere.

Gus greeted us and took us through our options he was helpful and friendly throughout the whole process. The cars were brought inside for us to look at and he was able to answer all questions we had about the cars. We were not pressured into a purchase as some companies do. All the cars were of such a high standard and the prices were so reasonable. All the staff taking us through the finance road tax and insurance were helpful and we got some amazing extras added on to the car I can not recommend enough