Big Motoring World - Peterborough Reviews 

I’m sharing this as a warning to anyone considering buying a car or using finance through this company.
In 2025, I purchased a Vauxhall Grandland X from them. Within one week, I took the car to an official Vauxhall dealership for a major service, where I was advised that the timing belt (cambelt) needed to be replaced immediately.
I contacted the dealership I bought the car from, but they insisted their mechanic had carried out all checks and that the car was in good condition. They then redirected me to the finance company, MotoNovo Finance.
When I contacted MotoNovo, the issue was repeatedly delayed and not resolved until October. By that time, I had no choice but to replace the cambelt at my own expense to avoid serious engine damage.
Despite this, I was later informed based on an “independent engineer’s report” that the cambelt was due for replacement, so its a maintainence issue and they refused to reimburse me.
I am sharing this so others can make informed decisions. If you are considering buying from this company or using their finance, please take time to read customer reviews especially the 1–3 star ratings. These often reflect real experiences.
Once payment is made, getting support can become extremely difficult.
Proceed with caution.

The overall experience was fine with the car being a fair price, but...

* the EV didn't have sufficient charge to drive home (which they should have spotted during the test drive and put it on charge).

* the car was given a fairly cursory clean, and it's not like they didn't have time given we had to wait 20 mins for charging

* the sales person was good but she had to follow the script of "I'll have to ask the manager" leading to various delays

Just brought a car this weekend from looking at it on Saturday to collecting it on Sunday, the whole team was so friendly but a massive thank you to Kajus who helped me with the whole process from start to finish he was so welcoming answered any questions and just provided a really good services

Very friendly, professional team.promp take away on same day service.

Very easy to book an appointment and test drive looking forward to seeing and test driving the car

Great stuff. Very helpful staff, efficient service.

An enjoyable and non-pressured experience. Got the help I needed for a good car.

great establishment

Welcomed with a smile from the receptionist then passed on to Shy who was outstanding, explained everything very clearly, let me test drive the car, offered refreshments constantly, gave us updates throughout the process. I’ll be buying my next car from here, very professional all over the departments. A+

It started well went pear shape in the middle and ended badly.

We viewed a car the salesman didn't really give us much info. Then the next day made an appointment to test drive it but the salesman was not there and sent a trainee to see us. (Who was very helpful)

The day after we bought the car and when picking it up noticed damage to the window that was not there on the previous two viewings.

The salesman did not even come over to help. The staff that did were very helpful and resolved it.

I find it hard to believe that this salesman will get the credit when in fact he did nothing to help us and even lied saying he pointed out the damage which he did not.

Handled all the paperwork with efficiency. Sales staff helpful

Had a really good experience with big motoring world in Fengate. Every member of staff that was dealing with us were fantastic I would definitely be returning in the future. When we first walked through the doors they were friendly and approachable. They weren't pushy which is what I liked.it certainly made our decision easy. Also I really appreciate how they got our children involved and acknowledged them.

Very helpful, not pushy.

Dan n David was very helpful, we been to many places but they were way beyond than anyone n very understanding

Very easy to deal with . Great customer service.

I went to check out the store for a car. I was very impressed with the way they handled their customers from the beginning to getting the car ready to drive away.They were very good with their customer service

Really friendly staff! Professional!!
All cars are kept in good looking condition, nice & clean!
Good prices and a lot of models to choose from.
Highly recommend!!!

Really impressed with the whole process from start to finish. I would recommend the garage to anyone considering purchasing a new car.

Big Motoring World made the complexities of buying a car as simple as such an involved business can be. The team who looked after us were professional but also very nice - they gave us time to make decisions, we were not pressured into taking extras we didn't want. Everything was done with a very human touch.