Big Motoring World - Wimbledon Reviews 

Our sales person Ali Majid was lovely! Answered every question with confidence and we felt reassured with every answer. He looked after us and was just a joy. Would definitely recommend buying a car with Ali. Thank you Ali - a true credit to big motoring world!

I recently bought a Kia ProCeed from Big Motoring World and, while the car itself may be fine, the after-sales experience has been very disappointing.

At the point of sale, I was sold additional products, including a RAC Extended Warranty and Tyre & Alloy Protection. The RAC warranty was presented to me as useful cover from the moment I bought the car, especially for anything not covered by the manufacturer warranty.

However, after the purchase, I tried to activate the RAC warranty and could not do so because the vehicle still appears to have active Kia manufacturer warranty. I then received inconsistent information. I was told the RAC warranty would only start after the Kia manufacturer warranty expires, which would be years later. Later, I was told it could be activated alongside the manufacturer warranty. This is extremely confusing and not what I understood when I agreed to buy it.

I was also told to contact Kia myself to confirm whether the manufacturer warranty was valid. In my opinion, this is something the dealer should have checked and clearly explained before selling me an additional warranty product.

When I contacted customer service to cancel the optional products, I was initially told cancellation was not possible because of the 14-day cooling-off period, even though I had bought the car only 7 days earlier. That made the whole experience even more frustrating.

Overall, I feel the additional products were not explained clearly or fairly, and I have had to spend a lot of time making calls to Big Motoring World, RAC and Kia just to understand what I was actually sold.

Buying a car is already stressful and expensive. Customers should not be left confused after the sale, especially when finance and warranty products are involved.

Based on my experience so far, I would be very careful before buying any optional products from Big Motoring World. Make sure everything is explained clearly in writing before signing.

Two very different experiences at Big Motoring World Wimbledon that ultimately led us to purchase elsewhere.
Our first visit was genuinely positive Jake was outstanding. Knowledgeable about trim levels and EVs, patient, and really helped us understand what we were looking for. The only downside was arriving at 9am for our appointment only to wait 45 minutes while the team had a staff meeting not a great start when you've made a special trip.
Our second visit to complete a purchase was a completely different story. Bill, our sales advisor, was disengaged and underwhelming from the start. The car hadn't been cleaned, we were given incorrect information repeatedly, and were told we wouldn't be able to drive away that day despite arriving 2.5 hours before closing and the car being advertised as 'drive away today' on the website. Red flag after red flag.
We ultimately purchased the same car from a Kia franchised dealer same price, Kia Assured warranty, and an immaculate handover. The contrast couldn't have been greater.
Jake deserves better colleagues around him. Big Motoring World Wimbledon as a whole needs to seriously look at its customer service standards.

DO NOT BUY FROM BIG MOTORING WORLD!

I purchased a Mercedes E220d AMG Line Premium. Less than a month ago. Within days I discovered the car was sold in an illegal, unsafe and misrepresented condition.

🔴 ILLEGAL TYRES
Four mismatched tyres from three different brands (Nexen, Kumho, Dynamo) across both axles — illegal under UK road regulations. Never disclosed.

🔴 £3,434 IN REPAIRS CONFIRMED
Two independent inspections confirm serious faults:
• Both front and rear suspension arms require full replacement — £2,138 (independent garage)
• Driver's door window requires full replacement — confirmed by an authorised Mercedes-Benz dealership
• Engine cover missing entirely — not disclosed at sale, not found in their 200 Point Inspection
Total repair estimate: £3,434

🔴 RESPRAYED BODYWORK
Offside rear wing has been resprayed. Not disclosed. Their own inspection stated 'No Evidence of Accident Damage'.

🔴 THEIR OWN WARRANTY COMPANY SAYS IT'S UNSAFE
Assurant, Big Motoring World's own warranty provider, advised me in writing not to drive the vehicle due to safety concerns — directly contradicting Big Motoring World's claim that the car is safe.

🔴 THEY REFUSED MY LEGAL RIGHT TO REFUND
I formally rejected the vehicle within 30 days under the Consumer Rights Act 2015. They refused, calling everything 'wear and tear'.

I have now filed a formal complaint with the Motor Ombudsman and reported this to Trading Standards.

Get an independent inspection before buying ANYTHING from this dealer. Do not trust their in-house checks.

Good service.

I brought from Big Motoring World Wimbledon. Upon leaving the store the air bag warning symbol immediately appeared on the dash - literally on the drive home.
As well as this the driver side was missing a floor mat which they hid with a piece of paper on the floor. So I didn’t notice it till after. It has multiple scratches which they try to hide by keeping the car permanently wet.
They also failed to mentioned the car was many software updates behind where it should be - this means it is missing multiple safety recalls.
The 200 point inspection must be an absolute joke.

I will likely be a couple of hundred out of pocket on this car after a week of ownership because i can no longer update the car and must take it to a dealership- SOFTWARE is covered in the warranty unsurprisingly. They also will probably not pay for my air bag diagnostic.

Staff were very helpful but downside we got lost in their queuing system which led to a wasted 40 mins to an hour.

Really helpful, particularly Maryam from
sales who helped us through each part pf the process really well. Would recommend to anyone looking for a car.

Avoid Big Motoring World at all costs. Once they have your money, they completely abandon you and run you in circles.

I bought a plug-in hybrid from them, only to discover immediately after purchase that the car does not work in electric mode at all. On top of that, they knowingly sold me the car with a faulty tire—a massive safety hazard. To make matters worse, they pressured me into buying an extended warranty that is completely useless, as none of the listed garages on the warranty even service hybrid or electric vehicles.

Their post-sale customer service has been shocking. It has been a full month of going around in circles with no resolution. First, they booked me into a garage 25 miles away from my home. When I objected, they claimed to book one closer to me. I took time out of my day to drive down there, only to discover the booking didn't even exist.

This company is utterly pathetic. They sell faulty cars, fake bookings, and worthless warranties. Save yourself the stress and buy from a reputable dealer instead.

------------------------------------

Charlotte Meekcoms was extremely helpful in resolving the hybrid issue. She approved the claim for the vehicle to be repaired by a Land Rover dealer which is greatly appreciated.

The other two issues still remain.

Thanks to big motoring world
I just bought one Kia and I’m happy with all the team and very good communication and big up for everyone there trying to help me to get into my car what I was looking for
Thanks

We drove 45 minutes to test drive a car that had already been sold! I even rang up on the morning to confirm our appointment, only to be told by the salesman that it had been sold but he didn't know when and he wasn't able to look it up on the system. I asked why didn't they call me to cancel the appointment as the car had been sold and he just akwardly smiled at me and said that it's sold.

We did look at a couple of other cars there but didn't buy anything and I'm glad we didn't based on the very poor customer service reviews on here! It seems like the Wimbledon branch have a very high turnover of cars and there must have been a hundred sales desks. It wasn't very busy for a Saturday and there were lots of sales people standing around looking bored, mostly in their 20's.

The customer experience I received was dismal. The salesman didn't introduce himself, no eye contact, no handshake, just hey guys, come and sit down, not even how can I help you today? No apology at all or even a hint of one, just it's been sold with a fake smile. It's almost like they don't care... oh wait. #Whoops!

Made a booking and was on a test drive just to be told it’s been reserved and I can’t buy it. This after head office told me it’s on a first come first serve basis! Then the staff accused me of lying and said I said I reserved the car. What a scam! Avoid at all cost

Very friendly staff . Nice working environment..refreshments. we felt welcomed.on arrival..
Understanding..
Negotiated with part exchange .got a good deal for the family car what i wanted..easy process..stress free .lots of extras exsplained for requirements. Great to deal with ..happy with purchase
Thankyou .

Very nice staff, efficient customer service.
I felt the music blaring from the speakers all the time distracting and unnerving, which was -as I was told- controlled from head office, the local branch had no ways to even lower the volume.

Avoid this place at all costs. I recently bought a car from them, which broke down 5 weeks later. Long story short I’m now 3weeks without a car. The staff don’t help. They don’t answer the phone. Takes 3+ working days to respond (and only by email, they don’t call) each time. No guidance, advice or support is provided. Conflicting information at every stage. I am so stressed and drained with this situation, the time it takes going back and forth is insane, they also say if you call or email before getting a response, it puts you to the back of the help queue! I’ve never heard of anything like this before. I feel like they’re trying to drag the time out so my warranty ends. They sold me a faulty car and they don’t care. The worst experience I’ve ever had with a company.

Having purchased a car with Big Motoring World i had a couple of small issues that needed resolving (flat battery, intermitent noise on steering). I claimed on the free 90 day warranty and to my surprise received prompt support and reimbrusement. Thank you.

Do not use this company - I have purcahsed many used cars in the past and never had an issue. This company have been a nightmare from start to finish. I went on a test drive and there was an issue with the air con, I was told it just needed regassing, purchased the car as it was fine, less than 24 hours later it had gone again, I have had to get diagnostic reports and had it in and out of the garage, and also within 48 hours it came to light the wheel arch and bumper were stuck on with black tape when I drove down the road and got flashed at and pulled to one side as it was hanging off. This car is only 3 years old and I have saved for years for it - I am so upset and dissapointed as I keep being told I am not entitled to a refund and it is my problem because it was like that when I bought it. I am now going through the motor onbudsman but I wanted anyone thinking of buying with them to think again.

Following on from Big Motoring worlds response - they are also not taking responsibility for the bumper as it was "sold as seen" even though this was under the car - and they said no fault was found - the garage said "no leak was found, and it was more than likely a mechanical fault".

Very helpful polite staff.

From start to end we were taken care of, especially with a young child. Accommodating the test drive with our child. Thoroughly checking all paperwork during aspects of buying vehicle. Great customer service. Would highly recommend to others. Syed was amazing listening to us and our requirements. Molly was so good with finance aspect and Tayla was fab when doing the handover. All super amazing and helpful.

Mayla and Anna Maria was absolutely incredible, Mayla faced some challenges due to my situation and overcome them with so much ease and professionalism, kept me up to date with every step of my purchase, I have never received such first class customer service, absolute star, the whole experience of everyone I interacted with at Big Motoring world was just amazing, such good energy, highly recommend, this is the place to go, if you are looking for a car and want to be in safe hands, they offer a lovely strawberry milkshake too!
Thank you Mayla for everything, you are a diamond, going above and beyond for me, so very happy and grateful for your hard work.

Kelly x