Big Motoring World - Wimbledon Reviews 

Good communication, excellent vehicle preparation. Well run sales operation.

Waited over 1 hour and 15 mins for someone to even acknowledge I was there and then I was told to wait for someone waited another 20 minutes and then thought I have paid for the car to come here and wasted 1 hour 30 minutes so just left told them it’s fine don’t worry

Wonderful experience with big motor world. Good staff, very convenient to get all my things done.

We test drove 2 cars. The salesman was lovely and very helpful. I told him I wasn’t looking to buy a car that day but would return 2 days later to buy a car. He spoke to his manager who came out and made me feel very uncomfortable, he kept pushing for a sale despite me saying numerous times that I would return to buy a car, the manager had no regard for his customer and only cared about trying to get a sale. Due to this I did not return and they lost business.

This cowboy Company has severely missed sold a vehicle that has been sat out for at least 6 to 8 months while been allowed to rust before we brought the Vehicle .
The vehicle was never checked as discussed and mention in their policy which is not even worth the writing. It's written by, It has come with illegal brakes that has made the vehicle on unroadworthy and big motoring world will not take responsibility for this or give a full refund

The Customer Service is absolutely shocking and non-existent. Don't believe the 200 Point check it's not done on a vehicle. It's just printed off as a general bit of paper not specific to the vehicle

The company will sell you a vehicle without a V5 and expect you to do all the running around get this sorted they don't comply with any consumer duty Law

They have no consideration for other road users as they're happy to send an illegal vehicle out without any checks

Keep well away from this company they need to be shut down as they are totally illegal and have no respect for customers

They do not follow compliance laws, nor did they follow anything at the FCA set out when it comes to a sale, they are desperate for the sales and lie to customers to get the sale, they are pushy a point of sale and make you pay for something that they don't need to pay for common sense should prevail but it doesn't with big motoring world.

Keep well away from the Wimbledon branch they are absolutely cowboys awful from start to finish and don't believe a word they say as they don't do what they say and the quality of the vehicles is very poor.

Big motoring world need to be shut down with immediate effect and stop miss selling to customers

Very friendly service and helpful professional service desk

Have had a great experience buying a car here, Louis has been fantastic, getting us the best deal possible and answering all our questions. We would highly recommend anyone coming here to buy their next car.

Excellent services

Amir was such a good a guy and the experience was incredible and it was such a good service and god bless you guys

Process was smooth from the start, test drived a couple of vehicles. Meer was the person we dealth with, he was kind and helpful and very professional. We did get all the extras as well just for peace of mind. Also, many thanks to Yasmin and Wilson

The staff, especially the lady who did the test drive with us, were lovely.
Everything was done very efficiently when we visited, and we came away with the car we wanted.

Great customer service.

Not to good overall experience. Sales personnel are pushing to add products we don’t need. We lost a lot of time just trying to say no.
Then we took car home and checked carefully only then we found damages to it. Boot door has a lot of dents and holes to inside plastic and dashboard screen has scratches all over it.

Went to Wimbeldon and was helped by Jack. Very easy and helpful. Would recommend turning up in the morning.

We were happy with the service we received from Jack. It was easy and fast

The lady I spoke to was very helpful

Very efficient

Process was smooth from the day of booking a test drive to purchase. Staff we dealt with were kind, helpful and professional.

My experience with Big Motoring World has been a rollercoaster. It started horrifically — I encountered multiple issues at the beginning of the process, which caused a lot of stress. Things seemed to turn around when I finally purchased the vehicle, and I was hopeful that the transaction would go smoothly.

However, this positive experience was completely undone when a fault developed with the door handle. Big Motoring World acknowledged the fault and agreed to cover the cost of repair. I arranged and paid for the repair myself, submitting all required documentation for reimbursement. Despite this, I have now been waiting over 9 days with no response or refund.

At this stage, the issue is no longer about the initial fault, but about Big Motoring World failing to honour an agreed reimbursement. If this matter is not resolved promptly, I will have no option but to proceed with formal action via the small claims court (Money Claim Online) to recover the outstanding amount, along with any applicable fees and interest.

I hope this matter can still be resolved quickly, and I would advise others to ensure all agreements are documented in writing.

If I could give them zero stars I would!
I found my vehicle online and paid for it to be sent down from Sheffield to Wimbledon so I could view pay and collect.
I booked my appointment for 1pm at Wimbledon in which I had too catch a train.
I was left waiting for 1 hour before the salesman even spoke to me, I made a mistake in believing that their 200 point health check is a service, it very much isn’t I’m not sure it’s even a check, I had to ask them to take oil out of the engine as it had too much and top up the coolant as it didn’t have enough.
It’s only When I got home that I realised that the health check is not a service so I paid for my own service it’s from there that garage servicing I used did there own health check and noted that the vehicle has a fault with the Timing belt, This news is less then a week after receiving the vehicle.
I’m currently waiting for BMWorld to respond fix or refund me and to admit fault it should be a very simple company at fault case however there now seems to be a long waiting period for that.
Please anyone who is reading this watch the YouTube videos and social media reviews they are handing you unsafe and unserviced vehicles and something needs to be done to stop them or they need to get better fast, or god forbid one day it will be the brakes they haven’t checked.

Dear BMG following on from your response to above and thanks for the response I find your response very interesting as the service on my vehicle was due in December/January yet there is no record of that service issued by you! This would further strengthen a level of incompetency and liability.

Writing this it’s 26th March 2026 I thought I would keep going on this review and see how long it takes for me to get refunded as there has been speculation that BMW use a delaying technique so they hope the consumer can’t wait that long without the car that they end up fixing it themselves. It’s been a week since I asked to be refunded and no response from bmw so far I will update every week so the world can see.

Its now 22nd April still no acknowledgement of any wrong doing from BMW its over a month since I first reported no solutions given and no response only that they are now carrying out a comprehensive investigation and before it was an investigation I’m not sure what is the difference between an investigation and a comprehensive investigation and they won’t give me a timescale for it.