The service was okay overall, although the exchange process was quite long. Miran was approachable, polite and very helpful throughout. Lucas, who handed the keys over to us at the end, was excel... See more
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See what reviewers are saying
Big Motoring World Wimbledon provided a great service. Syed, the sales executive was very informative and explained every detail of the car and additional packages well. Lucas, the handover a... See more
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Great service and communication from the staff and happy with the price of the car, no problem there. Given hard sale on the 3 year warranty and in sales persons words 'all singing all dancing'. How... See more
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The staff at BMW Wimbledon were not only very friendly but also extremely patient, which helps, because buying a car involves big decisions. At no point did I feel I was being put under pressure, and... See more
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Company details
Written by the company
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Contact info
Big Motoring World, SW17 0HB, London, United Kingdom
- 01634 248638
4.0
Great
4K reviews
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I wouldnt touch this company with a…
I wouldnt touch this company with a stick. Paid £120 for a car to be delievered from leeds to wimbledon-got tk wimbledon to see the car and it had a deep scratch on the side of the car what was not in the origional picrures and not disclosed over the phone. We paid over £60 in ubers there and back. When we saw the scratch we immediatly didnt want the car. We asked for a refund of the £120 due to the scratch not being there when we first enquired about the car. The customer service is nothing short of disgraceful. Showrooms a mess computers bolted to the tables. Save your time save your money, dont bother with these lot. If anyone from big motoring world is seeing this review please assist on this situation-your head office in kent didnt have a clue what to do.
The update below by the way ive been in touch with you via email and by phone and they have refused to refund me on the basis that the dealership said that there wasnt a scratch and hasnt even sent photo proof back to the complaints team. This company is a disgrace.
April 10, 2026
Unprompted review
Reply from Big Motoring World - Wimbledon
Hi Ronnie,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for your disappointment with the condition of the vehicle.
We do repair any small imperfections that we can at our prep centre before our vehicles are introduced to our forecourts. Unfortunately, not all scratches and dents can be repaired.
Unfortunately, we have been unable to locate your details and we have yet to receive a response to our request for further information via Trustpilot.
Please get in touch at bigassist@bigmotoringworld.co.uk with further details including your vehicle registration so that we can look into this further.
Kindest regards,
Big Motoring World
Quick process and the car was all as…
Quick process and the car was all as described. Friendly staff too
April 10, 2026
Reply from Big Motoring World - Wimbledon
Hi CR,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
New used Gold GTE from big world
Impressive operation. Bought my new used Golf GTE there and am as happy as a newt.
April 11, 2026
Unprompted review
Reply from Big Motoring World - Wimbledon
Hi Alexander,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Reply from Big Motoring World - Wimbledon
Hi Colin,
We are glad to hear that you had an excellent experience with us!
However, it seems there might have been a small misunderstanding.
In the rating system, three stars typically indicates a negative experience. If you believe your experience deserves a higher rating, we'd greatly appreciate it if you could update your review to reflect that.
Your feedback means a lot to us. Thank you for considering this.
Kindest Regards,
Big Motoring World
Was happy with the car i brought until…
Was happy with the car i brought until I got it home and had to give it a proper clean inside and out and notice a chip in the trim of the windscreen and there is and issue with inisalisation of the tyre pressure. On reporting it ive been told they will not assist with the windscreen. Do they really check the cars over before being sold or do they just want your money. No happy after 10 grand spent.
March 25, 2026
Reply from Big Motoring World - Wimbledon
Hi Claudette,
Thank you for your review. I am sorry to hear that you were left disappointed by your experience and for the frustration that this has caused.
I am so sorry to hear that the vehicle's condition did not meet your expectations. We do repair any small imperfections that we can at our prep centre before our vehicles are introduced to our forecourts, unfortunately not all imperfections can be repaired.
Your experience with what you have detailed falls well below par with what we expect from the staff here at Big Motoring World and is not what we would want any of our customers to experience. We certainly would not wish for our customers to leave feeling as you did.
I will be sure to pass on your comments to the relevant persons who will ensure that training is implemented where necessary.
Kindest Regards,
Big Motoring World
missing wheel nut covers and nearside…
missing wheel nut covers and nearside mirror does not retract fully hits the glass which should have been picked up on the 200 point check - came to site in Wimbledon today Scott from sales assisted me ...very professional on site engineer Andy took a look and mirror requires part replacement...ordered and will contact me when on site....great afterservice
March 31, 2026
Reply from Big Motoring World - Wimbledon
Hi Mick,
Thank you for your review. We appreciate your feedback and are sorry about the missing covers and mirror issue. We're glad the team provided great afterservice and ordered the replacement part. We will contact you when it's ready.
Kindest Regards,
Big Motoring World
I recently bought a car and there was…
I recently bought a car and there was an issue I noticed which I was told was fixed but it turned out not to be the case. The salesman effectively just lied. Al they did was pressure me into buying the warranty cover which is massively overpriced.
March 25, 2026
Reply from Big Motoring World - Wimbledon
Hi Mr Haria,
Thank you for your review. We appreciate you bringing this to our attention. We're sorry to hear about the issue with your car and the warranty. We'll look into your comments.
Kindest Regards,
Big Motoring World
Customer service from Bill
Very informative and helpful.
Customer service from Bill he was absolutely fantastic and answered all our questions and was kind and respectful and not pushy.
Which I thought was so important that we were not pushed to make a decision.
April 2, 2026
Reply from Big Motoring World - Wimbledon
Hi Uzma,
Thank you for your fantastic 5 star review!
I will pass on your lovely feedback to Bill and the rest of the team at our Wimbledon branch.
Kindest Regards,
Big Motoring World
Reply from Big Motoring World - Wimbledon
Hi Dave Woodcock,
Thank you for your lovely 5 star review!
Kindest Regards,
Big Motoring World
Hard sell off warranty products, had to walk out.
I had chosen a car and paid a deposit. All I wanted was to check it, buy and drive out. Then came the warranty hard sell. I walked out purely because of that, and will not go back which is annoying given the range of vehicles. Deeply worrying whilst we’re still in the middle of a motor finance scandal that dealers have simply moved on to strong arming people into overpriced warranties.
March 1, 2026
Reply from Big Motoring World - Wimbledon
Hi Rob H,
We apologise for any discomfort or inconvenience you may have felt during your visit to our Wimbledon branch and for any inconvenience that the sales of additional products may have caused.
I have passed this on to the relevant Management Teams so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.
Kindest regards,
Big Motoring World
Reply from Big Motoring World - Wimbledon
Hi Hamda,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Excellent customer service By zia…
Excellent customer service By zia payman , who was very friendly and provided all the details and information we needed . Naz also helped us out in the final stages of purchasing our car and overall the customer service provided was great and will definitely recommend this place.
April 6, 2026
Unprompted review
Reply from Big Motoring World - Wimbledon
Hi Sanjay,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Zia and the team!
Kindest Regards,
Big Motoring World
Incredibly rude staff at Wimbledon…
Incredibly rude staff at Wimbledon branch. To sell a customer add on products, sales manager in Wimbledon branch, would do anything.
Wouldn’t recommend this place even to my enemies.
March 14, 2026
Reply from Big Motoring World - Wimbledon
Hi Disappointed and Disrespected,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with your car.
Your experience with what you have detailed falls well below par with what we expect from the staff here at Big Motoring World and is not what we would want any of our customers to experience. We certainly would not wish for our customers to leave feeling as you did.
Could you get in touch at customercare@bigmotoringworld.co.uk with further details on your experience so that this can be reviewed further to prevent this from happening again?
Kindest Regards,
Big Motoring World
Booking the appointment and getting…
Booking the appointment and getting finance set up was easy online and via call centre. We test drove the car for about 5/10 mins in an area with a 20 mph speed limit, which didn’t allow me to realise at a higher speed the steering pulled to the right. It wasn’t until we sat down after the test drive did I find that there was 3 recalls on the vehicle. I called a Dacia garage to find out what they were and how to deal with them. One being an issue with the steering column. The finance wasn’t done with their main lender which meant it took 3 days to be processed, I was told I’d be able to take it away same day. I had to make a second trip of over an hr and a half to collect the car which I have booked in to get the recalls sorted. The ombudsman says they shouldn’t have sold it, they are adamant that they could. In doing in to the bot to check what’s in the spare wheel section I found it covered in dog hair and part of a kids toy, I’m guessing from previous owner. The sales guy was good, just wasn’t given enough information about what he was selling.
March 30, 2026
Reply from Big Motoring World - Wimbledon
Hi Julie,
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found the booking process and initial setup straightforward, and that our sales colleague provided a positive experience during your visit.
However, we’re very sorry that several aspects of your purchase did not meet expectations.
We understand your frustration regarding the test drive route and the steering concern you later identified. Your comments highlight the importance of ensuring customers have sufficient opportunity to fully assess a vehicle before making a decision, and we will review this internally.
We’re also concerned to hear about the recalls and the timing of when this information was made available to you. Transparency is extremely important to us, and we regret that you felt you needed to seek further clarification independently. We appreciate you raising this, and we will ensure this feedback is shared with the relevant teams.
In addition, we apologise for the delay with your finance agreement and the inconvenience caused by the additional journey to collect your vehicle. We understand how frustrating this must have been, particularly after being advised of a same-day collection.
Finally, we’re sorry to hear about the condition of the spare wheel compartment. This is not the standard we aim to deliver, and it should have been properly checked and prepared prior to handover.
We truly value your feedback, as it helps us identify where we need to improve, both in communication and in our preparation processes. If you would like us to look into your experience further or assist in any way, please don’t hesitate to contact us directly at BigAssist@bigmotoringworld.co.uk.
Kindest Regards,
Big Motoring World
Amazing customer service
Seen to by Rafael. Extremely helpful and friendly with Great customer service. Answered all the questions we had. Highly recommend
April 6, 2026
Unprompted review
Reply from Big Motoring World - Wimbledon
Hi Emilie,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Rafael was an absolutely perfect…
Rafael was an absolutely perfect salesman, assisted us all the way without being pushy and gave us amazing customer service
April 6, 2026
Unprompted review
Reply from Big Motoring World - Wimbledon
Hi Harley,
Thank you for your great 5-star review!
I will pass on your feedback to Rafael.
Kindest regards,
Big Motoring World
A week later still waiting for the…
A week later still waiting for the electric seat to be repaired that was faulty when I bought it.
March 30, 2026
Reply from Big Motoring World - Wimbledon
Hi Dave,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with your car.
Our team strives to address customer inquiries and concerns promptly and effectively, and we apologise if you have experienced delays or difficulties in communication.
I can see from your communication with our After-Sales Team that you were advised to attend a local garage of your choice so that a diagnostic can be carried out, as there were no garages within our authorised list near you.
Once you have the diagnostic report please send this back to the After-Sales Team who would then be able to assist you.
Kindest Regards,
Big Motoring World
Failed to keep appointment for test drive
We had an appointment for a test drive. When we arrived (on time), we were told to take a seat. After about 15 minutes, I asked when we would get to see the car, and go for a test drive. The man behind the counter said it could be up to an hour after our appointment time. It baffles me that we weren't warned of the long waiting time when we arrived. We had another appointment, so we just left rather than waiting. We overheard other customers expressing similar frustrations. The man behind the desk didn't seem to see this as a problem - he was unapologetic, as though this was normal.
March 28, 2026
Reply from Big Motoring World - Wimbledon
Hi Struan,
Thank you for bringing this to our attention. I apologise for your experience with us at our Wimbledon branch, and that the receptionist came across as uncaring when you raised concerns with the waiting time.
We are currently looking into ways to streamline our processes in order to decrease the amount of waiting times our customers experience at our sites. We appreciate your feedback about your visit. I have passed on your feedback to the relevant Management departments to ensure that we are offering the best possible service moving forward.
Kindest Regards,
Big Motoring World
Maryam was a great help!
Maryam was a great help! Thank you so much for making a difficult decision much easier. Highly recommend
April 3, 2026
Unprompted review
Reply from Big Motoring World - Wimbledon
Hi Dyl,
Thank you for your 5-star review!
I will pass along your lovely feedback to Maryam and the team!
Kindest Regards,
Big Motoring World
Great company to buy from.
April 3, 2026
Unprompted review
Reply from Big Motoring World - Wimbledon
Hi Dino,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
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