Big Motoring World - Wimbledon Reviews 

All staff were helpful and nice, process was smooth and stress free

Beautiful office, large selection, friendly staff

🚨‼️❌❌Strongly Not Recommended
Service was acceptable until the purchase was completed—after that, completely unresponsive. I am trying to cancel a £3,000 warranty within the 14-day cooling-off period, but my requests are being ignored.
The car was handed over in an unacceptable condition (unclean inside), and no proper handover or explanation of features was provided.
Repeated visits and long waiting times have led to no resolution. This feels like deliberate delay to avoid responsibility.
Very poor customer service. Avoid.
AVOID

Great and very helpful

Was a really positive no pressure environment with a great selection of cars and an easy way to evaluate models against one another. Also the drinks bar probably helped the children last an extra hour while browsing.

Staff - Aarun and his service

We bought a 2 year old car From Big Motoring World and the clutch has already gone!

Car has driven 34,000 in total, with us only driving it for just over 10,000 miles, and we are looking at a costly repair for a new clutch which should last for over 100,000 miles!.

Still awaiting feedback from the Warranty, which should have been 48 hours feedback, so far its been 2 weeks!

Tayla prepped all of the forms, tax etcetera and went through each area taking me through what she had done. Fantastic for me as I struggle with forms. She was relaxed but professional with an experienced, polished professional vibe.

A great experience buying a car today in Wimbledon branch with Raphael. Very helpful, friendly, not pushy at all. Would recommend

Tayla was personable and efficient and I was v happy with the quality of her service

Extremely disappointed with Big Motoring World. I discovered that the vehicle I placed a deposit on had an outstanding safety recall. The dealership promised they would complete the recall before I collected the car, but after waiting for a month, I was informed that parts would not be available until August 2026.

The dealership then wrote me an email setting a deadline for me to decide whether to proceed or receive a refund. I replied 18 hours before that deadline, requesting written confirmation of the vehicle’s safety to ensure my insurance would be valid. I also explicitly stated that if the deal did not proceed, both the £500 deposit and the £129 transport fee must be refunded.

Instead of replying to my email or addressing my safety concerns, the dealership failed to respond and unilaterally re-listed the vehicle on Auto Trader before the deadline had even passed.

They have since refunded my £500 deposit but are unfairly withholding the £129 transport fee. It is completely unacceptable to charge a customer transport fees for a vehicle with an unaddressed safety recall. They effectively cancelled the deal themselves by re-marketing the car while I was waiting for their answers.

Now I have to contact my bank and request chargeback for £129.

If you are looking for a transparent and professional car-buying experience, look elsewhere.

mayla really made our experience very memorable and helped us through every single bit of the process. i have come here with multiple family members and each time the experience is so lovely.

I purchased a car from Big Motoring World Wimbledon in February. I waited for 45 to be seen, even though I had booked an appointment. While I was waiting, there were about 6 sales people wondering round and chatting to other colleagues. Not once did someone come over and see to me, I even asked the man on reception how long it would be and every time I was told 5 minutes. The salesman who approached us, took me to the car I was due to test drive and didn’t even know how to turn it on, told me it didn’t have apple car play and had no knowledge of the battery health. The ‘sales’ element was non existent.

Once I had found a car I liked, I asked to proceed the process and then all of a sudden the salesman came alive trying to sell me the extended warranty. I had to repeat myself 3 times saying I wasn’t interested. It was a good job I had done my own research on what I needed and was a good deal.

2 months after purchasing the car, I’ve had a fault come up. With the extended warranty you get as part of the purchase, I have made a claim and I am STILL waiting to hear back. Thank goodness I didn’t purchase it!

Luckily I knew what I was searching for when going in but I can imagine for someone who is just browsing the whole experience would have been a let down and frustrating.

I wouldn’t use big motoring world again in the future.

Honestly, this is one of the worst dealerships I’ve ever dealt with. They’ve been lying and misleading since day one — especially about the finance agreement. The salesman kept pushing add-on products even after I repeatedly said no. Absolutely relentless and annoying.

The finance guy? I could barely understand a word he said — he speaks so quietly it’s impossible to follow anything.

They claim to do a “200-point check” before selling, but the very next day the car’s keypad battery died. I paid £3,000 extra for their warranty and still had to wait an entire week just to get a useless update from after-sales. In the end, I fixed it myself after watching YouTube.

And to top it off, I’m still waiting for my spare key — nearly three months now. The branch has had the key and service book for over two months but keeps blaming being “understaffed.” Two months to post a key? It’s beyond ridiculous.

After reading reviews on BMW I was reluctant to buy from them. I visited the Wimbledon branch and as I reported to Trustpilot . they were so helpful there. I left without buying but was certainly under no pressure.
I later returned and decided to take a chance on a Mini Countryman. Been using the car for a week or more and at the moment so pleased with it. Time will tell but at the moment can’t praise them enough.

The place and ambience is fine. The good part was they placed the 2 cars I wanted to see next to each other (which is one of the main reasons for the 4 rating). However, the wait time was too long. They did offer us a seat as we arrived, but had to wait for more than half an hour before someone actually attended to us. This after we had booked an appointment. The staff (at-least the one assigned to us) was a little pushy (almost aggressive) when confronted about the errors in the car website and when requested for details on the Finance plans and the add-ons.

Good service all round, a bit of a wait at the start as I didn't have an appointment and was fairly busy, but staff were attentive and helpful

More interested in selling a warranty than a car

We recently had a fantastic experience at Big Motoring World in Wimbledon, thanks to Luke
. From the moment we arrived, he was incredibly welcoming, patient, and attentive. He took the time to show us a wide range of cars, making sure we felt comfortable exploring all our options without any pressure.

Luke’s knowledge really stood out—he explained everything clearly and in detail, from the features of each vehicle to the different products and services available, including the resealable plan we chose. He made sure we fully understood what we were signing up for, which gave us real confidence in our decision.

It was also a very pleasant environment overall. We appreciated the small touches like being offered hot drinks while we browsed, which made the whole experience even more relaxed and enjoyable.

Another highlight was their excellent website, which made it easy to filter and find cars based on our specific needs and budget before even visiting. It really helped narrow down our choices and made the in-person experience even smoother.

Overall, we couldn’t be happier with the service we received. Luke went above and beyond to make sure we found the right car, and we’re absolutely delighted with our purchase. Highly recommended!