Big Motoring World - Wimbledon Reviews 

Waited a long time to be seen by a salesman and the interior of the car wasn’t up to standard

Definitely one of the easiest car purchases I have experienced. No pressure, clear answers and options, Raphael was great! I would highly recommend them.

Poor service from start to finish. I arranged to travel a long distance to visit a car and initially was given very limited information on the car, and particularly whether it would be ready to collect if I decided to purchase.

After arriving to a scheduled appointment we waited for half an hour (not a big concern) before a sales representative showed us the vehicle.

The car was dirty and the staff at first couldn't locate a key despite the appointment being booked for a week and having the car on site for 18 days.

Only the spare key was available on the vehicle and we were initially told that they would cover the cost of a replacement, this gesture was later rescinded when they informed me a replacement was £600. I managed to get one arranged today for £330 from a verified Volvo garage, they advised me that the increase of cost from £200-£250 up to the £600 was the reason they could not offer the key but still refused to reduce their price by the previously promised reduction of £200.

The biggest grievance I have had however is the after sales support. It has now been 4 days since my purchase and I am still yet to receive the invoice I need to allow me to process the asset finance through my company. I have called 7 times today and cannot get anyone to directly arrange this.

Head office tells me the branch have not uploaded the invoice (unsure why after 4 days), and because of this they cannot directly provide this to me. When I ask them to speak with the branch to arrange this it seems like they are a completely separate company and as powerless as me to get them to complete the 30 second task that should have been done immediately upon purchase.

The finance department of the Wimbledon branch did send an email of a document I already had stating it was the invoice, that was titled Sales Order Form and underneath said 'this is not a VAT invoice'. If this was my finance department I would be extremely concerned.

I've never received such poor communication regarding financial documents and considering this was such a sizeable purchase, you would expect some level of acceptable service but this has become an absolute joke.

Stevo, what a legend! Really nice team and a much nicer experience overall than other big dealers I've dealt with.

Great experience! Defo would recommend family/friends to shop for cars with u guys

Excellent service from Stevo, he is a friendly, professional lovely guy, thanks Stevo, I am very happy.

Worst experience I wasn’t expecting from the Wimbledon Branch. On my test drive for a car just over 3 years old which should have a Hyundai company warranty of 5 years the sales member didn’t bother to tell me this cars warranty won’t be obliged by Hyundai. There is something shady about this team not willing to share the car battery state of health visit too. I was made to wait more than 1 hour despite of check in on time.

Mr Adeel and Mr Zia help us a lot on our purchase day they were so welcoming .

Had to have the car MOT'd for compliance reasons within two weeks of sale. Tread readings were drastically worse than the "200 point inspection" between putting a deposit down and paying the outstanding balance the charger changed to a defunct one with a spoiled fuse insert. I was only told at the last hour that there was only one key too. Too much deception in my opinion. The granny charger was changed when I pointed it out.

Car was great. However the push to sell extra warranties etc was over the top even after repeatedly saying no.

Always a pleasure going to big motors in Wimbledon, the staff are amazing and this is our 4th car from here, service was 100%

NOT the cheapest option; don’t let them bully you into buying

Because my car got hit whilst parked and declared a write off, I was searching for a replacement SEAT Arona, and thought the prices at Big Motoring World looked really good. In fact, I found one I liked online, and got it moved from Norwich to near me, in Wimbledon, for £129. Although a little pricey, I thought fair game, it costs to move cars.

I turned up at the branch, music blaring so loudly and obnoxiously that even staff commented on it. I actually felt for them here. I was seen promptly on a weekday, but I had a booked appointment so expected this. I was assigned a salesperson who was friendly enough at first, but had all the usual spiel of a hardline sales rep.

I test drove the car, and something didn’t feel right. It was an Arona that had done 26,000 miles. My written off Arona had done 53,000 miles, yet drove much smoother. This one had noticeable wear. Something just didn’t feel right. Ex hire car maybe? Or an issue not picked up in their “200 point inspection” that clearly isn’t independently checked. Alarm bells rang. I wasn’t going to part with £14,000 if it didn’t feel right.

I also asked what the test drive excess was before getting behind the wheel, and the salesman refused to give a straight answer. I pushed several times and still got nothing. That’s basic information you should be told upfront. Instead, I felt pressured into driving without knowing what I’d be liable for, which isn’t acceptable.

My gut said no. I was unsure about the car, and definitely unsure about Big Motoring World. It really is a stack em high, sell em cheap car supermarket. They just want you in, buying, adding extras, and out. There is next to no consideration for what you actually want. They push you into taking the car.

They even brought out a manager, then a “master technician”. I wasn’t a fan of the hard sell or being talked at, and was told made up anecdotes about the previous owner being “a careful old lady”. They also tried to suggest I had got used to my VW hire car over 3 weeks. Nope. I know my cars, and how mine drove for 4 years.

They said they could take a £500 deposit to hold the car. When pushed, I found out this was NON REFUNDABLE. I won’t name names, it won’t change anything, as the company is clearly built this way.

Above all, they push extended warranties, up to 36 months “for peace of mind” because “anything COULD go wrong”. You pay over 48 months for shorter cover. The insurance type add ons, like tyre cover, were even pitched with “you could just slash the tyre and claim”. Not exactly ethical, and unlikely to work anyway.

I went in expecting to pay £160pcm. With all the “necessary” extras, warranty, alloy protection, GardX, it jumped to £265pcm. They are NOT a cheap way to buy a car.

The whole company relies on urgency, pushing you into snap decisions, then suddenly you are locked into expensive payments for years.

Finally, I found a Cupra Formentor, 72 plate, 35,000 miles, same age and mileage as the Arona, with better terms and lower APR, for £235pcm. Not the rip off deal Big Motoring World nearly bullied me into.

Really good experience from start to finish! Wimbledon branch is presented very clean, tidy and professional. Staff very helpful and not pushy in the slightest!
Meer was very helpful and answered all questions asked.
Abs at collections was also very helpful, making the transaction as smooth as possible despite the amount of people waiting to be seen in collections :)
overall 10/10 experience.

Asked if there’s anything we should know about the vehicle and were reassured all cars leaving the premises would be tip top and no need to worry .
When it was delivered by my husband it was covered in chips and scratches .
Dealing with it now . His close vision isn’t too good so he missed them - we are 130miles away . Very disappointed in this company

We booked a test drive for a 22‑plate Mini and arrived at the scheduled time. On arrival, no one appeared to be expecting us. We were eventually allocated to a salesman.
He read through the listing on the website but did not seem to know anything about the car. We then went to view it and took it out for a test drive, which was extremely limited — entirely in a 20mph zone and heavy traffic throughout.
On returning to the compound and switching seats, there was a very pungent smell inside the car. At the time, we assumed it was coming from a large transporter unloading nearby. The salesman proceeded with the usual insurance sales pitch and general sales discussion.
He then went to speak with his manager regarding delivery and deposit and returned insisting that if we paid a £500 deposit that day, the car would have to be collected by the following Tuesday at the latest. We were told the car could not be held any longer — even if paid for in full.
The salesman left again and came back to say that the smell was actually coming from the Mini, not the transporter. He said he had no idea what the issue was but that a mechanic was checking it. He agreed to call us the following day with an update.
No call was received the next day. We contacted the salesman using the mobile number he had given us. He told us he was not working until Wednesday, something he had not mentioned during our visit. He also said our name was logged on the CRM system so the car would not be sold to anyone else.
We received no further contact. When we rang again later in the week, we were told that sales staff should never give out their mobile numbers. Again, no one called us back.
It has now been nine days since our visit. We have called no fewer than eight times, with no return calls. When we called again today, we were told the car had been repaired, but no one could explain what the issue was or how it had been fixed.
We were repeatedly told that the dealership is “very busy” and that someone would try to call us back. This level of service and lack of communication is completely unacceptable. We have never experienced anything like it.
A car is typically one of the most expensive purchases a person will make, so buyers should be cautious. The past nine days have been extremely frustrating. If this is the standard of service during the sales process, it raises serious concerns about after‑sales support. Based on this experience, I would not recommend this company or this branch.

Was greeted by Scott the manager , arrived early ...wandered for 25 mins came back my car was taken and some time later returned fully repaired ...Andy the technician was absolutely first class...I would recommend big motoring world as a top class company to deal with

Bought a VW Golf. The car wasn't cleaned well, fuel level was at minimum when they handed it over to me and I arrived home only to finally discover that they had mixed different brand tyres on the back axle, which apparently is not illegal but can be a safety hazard in terms of braking stability -- as different manufacturers use rubber with different physical properties.

Ali was outstanding and incredibly professional throughout our 3-day car selection process. A great salesman and a true professional.

Loved the experience! Thanks!

All staff were helpful and nice, process was smooth and stress free