Great products and excellent service. I recently had an issue with my website, and Ashwini Wakkar from customer support resolved it quickly and professionally. Even better, he patiently fixed the same... See more
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My last 3 support attempts were with 3 different support agents: Mukund, Prema and Each of them were technically competent and brilliant. Mukund patiently guided me with the way I can use Py... See more
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I was having some issues with my email and got connected with Mukund Narayan Choudhary. He resolved my issue with so much patience and guided me through the steps to configure my emails correctly. I w... See more
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Hi Khatib, I just wanted to take a moment to thank you for your outstanding support. You successfully resolved my long-pending issue, which had been unresolved for quite some time. Your pe... See more
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Company details
Written by the company
India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Contact info
Old Nagardas Road, 400047, Mumbai, United States
- www.bigrock.in
4.0
Great
390 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I am writing this feedback for Jason A
I am writing this feedback for Jason A. who has helped my resolve my problem that I was unable to do for last few days. I had a chat with him and it was going very well but before I could submit the feedback, I got logged out of the system may be session timed out Idk. But I really appreicate your help Jason. Thanks again.
June 29, 2026
Unprompted review
Reply from BigRock
Hi Kaustubh,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Great products and excellent service
Great products and excellent service. I recently had an issue with my website, and Ashwini Wakkar from customer support resolved it quickly and professionally. Even better, he patiently fixed the same problem across all 25+ websites on my hosting plan, one by one. I’m truly impressed by such customer-focused support.
June 29, 2026
Unprompted review
Reply from BigRock
Hi Sandeep,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you are pleased with our products and services, and that Ashwini was able to resolve your website issue promptly and professionally.
It is especially rewarding to know that Ashwini went the extra mile by patiently resolving the same issue across all 25+ websites on your hosting plan. Providing dedicated, customer focused support is something we strive for every day, and we are thrilled that your experience reflected this commitment.
We will be sure to share your kind words with Ashwini, who will be delighted to know that his efforts made such a positive impact on your experience.
We truly appreciate your trust and support and look forward to assisting you whenever you need us.
Thank you once again for choosing BigRock.
Kind Regards,
Renan D.
Online Experience Specialist
Ashwini Wakkar is not only…
Ashwini Wakkar is not only knowledgable, but also took all my issues patiently and helped in resolving the same.
June 28, 2026
Unprompted review
Reply from BigRock
Hi Amit,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
yes overall good experience Mukund…
yes overall good experience Mukund Narayan Choudhary
June 25, 2026
Unprompted review
Reply from BigRock
Hi Syed,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a good overall experience with BigRock. Knowing that our services have met your expectations is greatly appreciated and motivates us to continue delivering the best possible experience for our customers.
We truly value your support and look forward to assisting you again in the future.
Thank you for choosing BigRock.
Kind Regards,
Renan D.
Online Experience Specialist
Worst Service by BigRock
Worst Service by BigRock
We are facing multiple issues with BigRock's services, including:
Problems with the website.
Issues with email IDs and email functionality.
Unable to add a proper email signature.
Unable to insert tables in emails.
Unable to add company logos to emails.
Several other limitations affecting daily operations.
Due to these ongoing issues, I would strongly recommend that everyone think twice before choosing any service from BigRock. Our experience has been disappointing, and the support has not adequately resolved these concerns.
#BigRock #CustomerExperience #EmailHosting #WebsiteHosting
June 14, 2026
Unprompted review
Reply from BigRock
Hello Gajender,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our hosting and email services, particularly regarding the website issues, email functionality concerns, email signature configuration, table formatting, logo integration, and the limitations you have encountered during your daily operations.
We understand how frustrating it can be when essential business tools do not function as expected, especially when they impact communication and productivity. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and determine how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details, along with any specific examples of the issues you are experiencing, so we can investigate thoroughly and follow up appropriately.
Your feedback helps us identify areas where we need to improve, and we are committed to working toward a better experience for our customers.
Kind regards,
Cathy T.
Online Experience Specialist
My experience with BigRock hosting has…
My experience with BigRock hosting and support has been one of the most frustrating hosting experiences I have had.
I initially contacted support regarding a domain/subdomain synchronization concern and website performance issues. Instead of receiving a clear diagnosis, I was given multiple explanations that changed throughout the conversation. The issue was first discussed as a possible sync problem, then I was told there was no server-side issue, then process count limits were blamed, then bot traffic was mentioned, and later the matter was escalated to the server administration team.
One of the biggest concerns was the inconsistency in the information provided. At one point I was explicitly informed that there was no server-side issue at all and that everything was functioning normally. However, after further investigation, the server administrator cleared a proxy-related issue and the website immediately became accessible again. This raised serious questions about the accuracy of the earlier diagnosis.
The troubleshooting process felt reactive rather than systematic. I had to repeatedly ask follow-up questions to obtain meaningful technical information. Instead of receiving a detailed root cause analysis, I was often given generic recommendations such as optimizing plugins, optimizing the database, using a CDN, upgrading hosting plans, and hiring a developer.
I was informed that my account had hit process count limits hundreds of times historically and multiple times within the last 24 hours. However, support was unable to identify the exact URLs, requests, scripts, or processes responsible. Eventually, bot traffic was identified as a contributing factor, including large volumes of requests from GPTBot, Baiduspider, unknown crawlers, and requests with empty user-agent strings. Yet even after identifying bot traffic as a likely cause, no detailed analysis was provided regarding which endpoints were being targeted or how the issue could be properly diagnosed.
The multi-domain hosting offering is another concern. The service is marketed as a solution for hosting multiple websites, yet the account is restricted by relatively low process limits that are shared across all hosted domains. This raises legitimate questions about how effectively multiple active websites can operate within those limits before performance degradation begins.
What disappointed me most was not the existence of technical issues—those can happen with any hosting provider. The real problem was the lack of transparency, consistency, and technical clarity during the support process. Customers should not have to spend hours extracting basic information, questioning contradictory statements, and piecing together the root cause themselves.
To be fair, the support representative remained polite throughout the conversation and did eventually escalate the matter to the server administration team. However, politeness alone cannot compensate for inconsistent troubleshooting, unclear communication, and the amount of time required to reach a meaningful conclusion.
BigRock appears to invest heavily in marketing, but based on my experience, the quality of technical support, troubleshooting methodology, and shared hosting resource management fall short of expectations.
Based on this experience, I cannot recommend BigRock hosting and will be considering alternative providers for future projects.
June 18, 2026
Unprompted review
Reply from BigRock
Hello Vikas,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the troubleshooting process, inconsistent information provided, and the time required to reach a resolution.
We recognize how frustrating it can be when technical issues are not accompanied by clear and consistent communication. This is not the experience we strive to deliver, and we take your feedback seriously.
We would appreciate the opportunity to review your concerns further. Please contact us at grievance-officer@bigrock.com with your account details so we can investigate the matter and follow up accordingly.
Your feedback is valuable and helps us improve our services and support experience.
Kind regards,
Cathy T.
Online Experience Specialist
Reply from BigRock
Hi Anurag,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
perfect monitoring and guidence…
perfect monitoring and guidence provided for my domains
June 15, 2026
Unprompted review
Reply from BigRock
Hi Prajwal,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
A experience to remember
after a long wait time, Aishwarya from the support team helped directly in renewing my domain. She was courteous in answering my queries and providing me with the timeline.
All in all she erased all the bad dreams that i had with the bigrock team earlier.
June 12, 2026
Unprompted review
Reply from BigRock
Hi Umesh,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Reply from BigRock
Hi Manoj,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
The Best Guys
The Best Guys. Really Helpful and really kind. Deserves a promotion and a hike in his payment. Very Very prompt.
June 12, 2026
Unprompted review
Reply from BigRock
Hi Abdul,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that you had such a great experience with our support team and that the assistance provided was helpful, kind, and prompt. Your recognition and appreciation mean a great deal to us, and we will be sure to share your kind words with the team.
It is our commitment to deliver the best-in-the-world customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to help.
Thank you for being the best part of BigRock.
Regards,
Renan D.
Online Experience Specialist
I had a great Customer support with Aishwarya…
I had a great experience with Aishwarya S, she has given great resolution for the ticket and quickly in a smooth way, i really appreciate the efforts, Customer service is really cool supportive.
June 12, 2026
Unprompted review
Reply from BigRock
Hi Rajashekar,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that you had a great experience with Aishwarya and that she was able to provide you with a smooth and timely resolution to your ticket. We truly appreciate your kind recognition of her efforts, and we will be sure to share your feedback with her and the team.
It is our commitment to deliver the best-in-the-world customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Regards,
Renan D.
Online Experience Specialist
solution was to the point by Aishwarya…
solution was to the point by Aishwarya S regarding dns issue
June 11, 2026
Unprompted review
Reply from BigRock
Hi Jagannath,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Reply from BigRock
Hi Manikandan,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
The SSL issue was resolved quickly and…
The SSL issue was resolved quickly and professionally. The support team member Aishwarya S was highly responsive, knowledgeable
June 11, 2026
Unprompted review
Reply from BigRock
Hi Soumitra,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Regards,
Renan D.
Online Experience Specialist
Good Services and support
Thank you for your support Aishwarya S, it helps a lot
June 10, 2026
Unprompted review
Reply from BigRock
Hi Vishwanath,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Regards,
Renan D.
Online Experience Specialist
It was a good experience
It was a good experience. Solved the issue quickly
Mukund Narayan Choudhary
June 10, 2026
Unprompted review
Reply from BigRock
Hi Akash,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Regards,
Renan D.
Online Experience Specialist
Problem Solved by Aishwariya in about 5…
Problem Solved by Aishwariya in about 5 minute
June 9, 2026
Unprompted review
Reply from BigRock
Hi Rishikesh,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that the representative was able to resolve your issue quickly and efficiently. Providing prompt and effective support is something we strive for, and it's wonderful to know that your concern was addressed within minutes.
It is our commitment to deliver a best-in-class customer experience. Rest assured that we continuously work to provide quality service and support that meets and exceeds our customers' expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to help.
Thank you for being the best part of BigRock.
Regards,
Renan D.
Online Experience Specialist
Thanks to ms aishwarya
Thanks to ms aishwarya. S for support in chat. Clarified my website issues . Her response is good
June 9, 2026
Unprompted review
Reply from BigRock
Hi Srihari,
Thank you so much for taking the time to post a positive review.
We are pleased to hear that the representative was able to assist and provide clear clarification regarding your website concerns. It's wonderful to know that you found her responses helpful and that she was able to support you effectively.
It is our commitment to deliver a best-in-class customer experience. Rest assured that we continuously strive to provide quality service and support that meets and exceeds our customers' expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to help.
Thank you for being the best part of BigRock.
Regards,
Renan D.
Online Experience Specialist
Outstanding customer support
I would like to especially appreciate Aishwarya S for her exceptional support and assistance. She was professional, patient, and highly responsive throughout the process. Every query was handled promptly and clearly, making the entire experience smooth and stress-free. Her dedication to customer satisfaction and willingness to go the extra mile truly stood out. Thank you, Aishwarya, for your excellent service and support. Keep up the great work!
June 9, 2026
Unprompted review
Reply from BigRock
Hi Suraj,
Thank you so much for taking the time to post such wonderful feedback.
We are delighted to hear about your positive experience with the representative. It is great to know that her professionalism, patience, responsiveness, and dedication helped make your experience smooth and stress-free. We truly appreciate your kind words and will be sure to share your recognition with her.
It is our commitment to deliver a best-in-class customer experience. Rest assured that we continuously strive to provide exceptional service and support that meets and exceeds our customers' expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to help.
Thank you for being the best part of BigRock.
Regards,
Renan D.
Online Experience Specialist
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