Great products and excellent service. I recently had an issue with my website, and Ashwini Wakkar from customer support resolved it quickly and professionally. Even better, he patiently fixed the same... See more
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My last 3 support attempts were with 3 different support agents: Mukund, Prema and Each of them were technically competent and brilliant. Mukund patiently guided me with the way I can use Py... See more
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I was having some issues with my email and got connected with Mukund Narayan Choudhary. He resolved my issue with so much patience and guided me through the steps to configure my emails correctly. I w... See more
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Hi Khatib, I just wanted to take a moment to thank you for your outstanding support. You successfully resolved my long-pending issue, which had been unresolved for quite some time. Your pe... See more
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Company details
Written by the company
India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Contact info
Old Nagardas Road, 400047, Mumbai, United States
- www.bigrock.in
4.0
Great
390 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Super fast issue resolution
I had a issue with connecting hosting to my domain. Mukund Narayan Choudhary sorted out the issue and some other minor issues within minutes . My website is back up and running. Very happy with the service.
June 9, 2026
Unprompted review
Reply from BigRock
Hi Shobhit,
Thank you so much for taking the time to share your positive feedback.
We're delighted to hear that the representative was able to quickly resolve the issue connecting your hosting to your domain, as well as assist with the additional minor concerns you encountered, and it's great to know that your website is back up and running
It is our commitment to deliver a best-in-class customer experience. Rest assured that we continuously strive to provide prompt, reliable, and effective support to all our customers.
Should you need any further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to help.
Thank you for being the best part of BigRock.
Regards,
Renan D.
Online Experience Specialist
Thanks to Mukund Narayan Choudhary..He…
Thanks to Mukund Narayan Choudhary..He understand my issue and help for solve to name server issue ..Thank
June 9, 2026
Unprompted review
Reply from BigRock
Hi Jacab,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that the representative was able to understand your concern and assist you in resolving your nameserver issue. We will be sure to share your kind words and appreciation with him.
It is our commitment to deliver a best-in-class customer experience. Rest assured that we strive every day to provide quality service that meets and exceeds our customers' expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to help.
Thank you for being the best part of BigRock.
Regards,
Renan D.
Online Experience Specialist
super good service
June 8, 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Regards,
Renan D.
Online Experience Specialist
the gudiness and the assistants has…
the gudiness and the assistants has help us in all manner to perpare the website domain and other required assiatant to set up our website
June 7, 2026
Unprompted review
Reply from BigRock
Hi Ramesh,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Was helpful and clear information
June 7, 2026
Unprompted review
Reply from BigRock
Hi Agraja,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
I had an excellent experience with…
I had an excellent experience with Sumeeth Shetty from BigRock Support. He was extremely kind, patient, and helpful throughout the entire process. I had several queries and very limited technical knowledge, but Sumeeth explained everything in a simple and easy-to-understand manner.
What impressed me the most was his willingness to go the extra mile. He not only resolved all my issues but also guided me step-by-step in taking a backup of my website. No matter how many questions I asked, he remained professional, patient, and supportive throughout.
Thanks to his clear instructions and dedication, all my concerns were resolved smoothly. Truly outstanding customer service. Highly recommended!
June 6, 2026
Unprompted review
Reply from BigRock
Hi Pooja,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Reply from BigRock
Hi Vishal,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
WORST EVER EXPEIRENCE IN ENTIRE WEB…
WORST EVER EXPEIRENCE IN ENTIRE WEB HOSTING EXPERIENCE OF 8 YEARS
I have purchased VPS from this company, their sales team just logs out mid conversation, still I proceed to purchase and they generated my order with 20GB space instead 200 for a VPS, a VPS which they are charging twice from market.
Connected with their team and they have only day support, wasted two days to get the things sorted out.
Then I realized even after paying for full year WHMCS license, it is not added in order. AGAIN, reach out to the team, available in day, wait and get license again.
Started setting up the server, and here comes their Tech Excellance!!! I have asked that where I can download the WHMCS zip as official WHMCS Site has written that if you obtain a license key from reseller then they will provide the zip. Explained support 10th Time, their excellent team telling me you need developer help to download the file, where in world the developer only can click download. Explained 6 times that WHMCS link you shared redirect to their log in and this won't work, after wasting 2 hours neither solved and amazing part, tech team can check what is that part again in MORNINGGGGGGG!!
People say support Indian Org, for these services? I have two VPS and eight hosting company account and purchase but this got me understood what is worst rating could be.
June 4, 2026
Unprompted review
Reply from BigRock
Hello Rick,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the VPS purchase, order discrepancies, WHMCS license provisioning, and the delays in getting support from our team.
We understand how frustrating it must have been to encounter repeated issues, miscommunication, and delays—especially when you were trying to get your services set up and running smoothly. This is not the level of service we aim to provide, and we take your concerns very seriously.
We would appreciate the opportunity to review your situation in more detail and assist you further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate each of the points raised and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Malware attack within 1 week of purchase of domain from Bigrock India
CUSTOMER ID: 33466818
Within 1 week of purchase of domain, hosting services with domain protect + features,Site lock function and comodo SSL certificates there has been malware attack on the website/domain. All the malware scan and automatic malware removal on detection claims by Bigrock is an eye wash. They dont provide any definitive time frame for resolutions on raised complaints about malware attacks. Keep their client clueless and on a very long waiting period on complaints raised. No support staff or instructions to get a website going seamlessly smooth immediately after purchases. Mistook too many positive reviews about Bigrock India and the reality is a very frustrating experience. CASE ID: 52971224 provided over phone by support staff and email sent to support at Bigrock got automatically rejected then another CASE ID 52985842 was provided by email on 28th May 2026.
May 23, 2026
Unprompted review
Reply from BigRock
Hello Farzana,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the malware attack on your website shortly after purchasing your domain, hosting services, Domain Protect+, SiteLock, and Comodo SSL certificates with us.
We understand how frustrating it is to encounter security issues and delays in resolution, especially when you expected seamless protection and prompt assistance after your purchase. We also understand your concern regarding the lack of clear updates and timeframes provided during the support process. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Worst Hosting company Bigrock
Highly no recomonded hosting company
i have 14-15 accounts. earlier was on hostagator it was awesome. but Hostgator migrated our all the hosting account at Bigrock.
now everyday issue. Website goes day every hour. Support team also don't accept it.
reseller hosting also facing lots of problem.
On our cloud server suddenly Our website deleted latest updated. and they uploaded our 1 month old backup. all the latest code we lost. their team says sorry we are upgrading our server etc.
Security very less.
they are not able to handle hosting service.
Hostgator was far better. we never face any security concern. but with Bigrock facing lots of Security issue.s
May 14, 2026
Unprompted review
Reply from BigRock
Hi Neeraj,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at grievance-officer@bigrock.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
We were billed in advance of the due…
We were billed in advance of the due date for our domain and charged on our card. when asked for a refund the answer was as per company poliy it isnot permited
Really sad that we put our faith in BigRock
May 19, 2026
Unprompted review
Reply from BigRock
Hello Ajai,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the advance billing for your domain and the concerns raised about the refund request being declined in line with company policy.
We understand how frustrating it is to be charged earlier than expected and then be unable to receive a refund when requested. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
BEST
Hi Khatib,
I just wanted to take a moment to thank you for your outstanding support. You successfully resolved my long-pending issue, which had been unresolved for quite some time.
Your persistence, professionalism, and dedication to finding a solution really made a difference. It’s great to see such commitment to customer satisfaction.
Thank you once again for your excellent service. Keep up the great work!
Thanks & Regards
Santosh Alone
9881948011
Triangular Infosolutions Pvt Ltd
May 21, 2026
Unprompted review
Reply from BigRock
Hi Santosh,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Service and Support 1star,
Service and Support 1star,
Technology are too outdated and customer support team also outdated, go with Hostinger, GoDaddy
May 20, 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding our service, support, and platform technology.
We understand how frustrating it is when the service and support do not meet expectations and when the platform feels outdated compared to other providers. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Unprofessional support team
Unprofessional support team, payment done but showing faild, also customer support did not help, do not buy any service from bigrock
May 20, 2026
Unprompted review
Reply from BigRock
Hello Sawrav,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the payment issue and the support you received from our team.
We understand how frustrating it is when a payment is completed but the transaction shows as failed and when support does not provide the expected assistance. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Avoid BigRock! Kept my money and ignored my support tickets
Money deducted, no domain, zero support!
I had a terrible experience trying to purchase a domain through BigRock using UPI. The money was immediately deducted from my account, but the domain was never registered. It has been more than 2 days, and their customer support is practically non-existent. No resolution, no updates, just completely ignored. Save your money and your peace of mind—do not buy any service from BigRock!
May 18, 2026
Unprompted review
Reply from BigRock
Hi Sawrav,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it must be to have your payment deducted for a domain purchase via UPI without the domain being successfully registered, along with the delay and lack of updates from our support team.
We would like the opportunity to review this matter further. Please reach out to us with your account details, payment reference/transaction ID, and any relevant information at grievance-officer@bigrock.com, so we can investigate this thoroughly and assist you in resolving the issue as quickly as possible.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
Absolute nightmare. Worst support in my 10 years of software development.
I registered a domain yesterday at 4:00 PM. The payment was successfully deducted from my end, but BigRock put the order on "Pending" status.
I contacted their support team first thing this morning. I was promised it would be resolved within 1–2 hours. It has been a complete nightmare since then. I have messaged their chatbot (RockChat) 7 to 8 times between 7 AM and 10 AM, but got absolutely zero help. Nobody on the support team seems experienced or has any actual updates on my issue. When I called/spoke to the team directly, they were completely clueless.
In my 10 years of professional software development career, I have never experienced such terrible, incompetent service from a domain registrar. If you value your time and money, stay away. Nobody should take any services from BigRock. Completely unprofessional.
May 17, 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the domain registration being placed in a pending status despite successful payment, as well as the delays and difficulties you faced while seeking support.
We understand how frustrating it is when a paid service does not activate as expected and when support interactions do not provide clear updates or timely resolution. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Terrible experience - Asked me to pay extra just to get something functional
Terrible experience, avoid if you value your time and money.
I purchased a 3-year USA-based hosting plan from BigRock. Within the first month I didn't get a chance to fully set things up, but once I uploaded my websites, every single one of them took 30–40 seconds to load. That's not a minor glitch, that's completely unusable.
I contacted support. First, they said there was no problem. Then they said they found the issue and fixed it. Nothing changed. The websites were still crawling. They never actually resolved it.
I asked for a refund. Denied, because the 30-day window had passed, even though the service was broken the entire time.
So I came up with a fair compromise: let me switch to an India-based server and I'll pay the price difference myself. Simple, right? Wrong. They said I'd have to buy a brand new 5-year plan to qualify for any credit transfer.
Think about that. Their hosting doesn't work. They won't refund you. And when you offer to pay extra just to get something functional, they want a 5-year commitment for a server you have no way of knowing will actually perform.
All the risk on the customer, zero accountability on their end.
BigRock's support sounds helpful until you actually need them to do something. Then the goalposts keep moving. Stay away.
March 17, 2026
Unprompted review
Reply from BigRock
Hello Adrit,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the hosting performance, the support interactions you had, and the outcome regarding your refund and upgrade request. We understand how disappointing and frustrating it must have been to encounter ongoing performance issues and feel that your concerns were not properly resolved.
We understand how frustrating it is when a service does not perform as expected and when you feel that suitable resolution options are limited. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Worst service
Worst service — don’t buy. If you do, you will definitely face unresolved issues. Mark my words.
May 1, 2026
Unprompted review
Reply from BigRock
Hello Karthik,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and that you feel this way about our service.
We understand how frustrating it must be when issues remain unresolved. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and assist you further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
BigRock support numbers not reachable
BigRock support numbers not reachable. Facing difficulty getting technical support for my domain services. Please improve customer support response and live assistance.
May 8, 2026
Unprompted review
Reply from BigRock
Hi Madhav,
Thank you for sharing your feedback, and we’re sorry to hear about your experience regarding the difficulty in reaching our support to be assisted for your domain services. We aim to provide high-quality service and understand your concerns about the support experience you’ve received.
To better understand and address the issues you've mentioned, could you kindly provide your customer ID, domain name, and any relevant case number by emailing us at grievance-officer@bigrock.com? We’d like to investigate this further and work towards a resolution.
We appreciate your time and hope to assist you soon.
Regards,
Renan D.
Online Experience Specialist
Lost my data. Stay away, don't west your money
Bigrock lost my data , and i did not receive proper support or any solution. Stay away from Bigrock
May 4, 2026
Unprompted review
Reply from BigRock
Hello Rajashree,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience regarding the perceived data loss and the support you received.
We understand how concerning and frustrating this situation must be for you. This is not the level of service we aim to provide, and we take your feedback very seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
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