Great products and excellent service. I recently had an issue with my website, and Ashwini Wakkar from customer support resolved it quickly and professionally. Even better, he patiently fixed the same... See more
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My last 3 support attempts were with 3 different support agents: Mukund, Prema and Each of them were technically competent and brilliant. Mukund patiently guided me with the way I can use Py... See more
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I was having some issues with my email and got connected with Mukund Narayan Choudhary. He resolved my issue with so much patience and guided me through the steps to configure my emails correctly. I w... See more
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Hi Khatib, I just wanted to take a moment to thank you for your outstanding support. You successfully resolved my long-pending issue, which had been unresolved for quite some time. Your pe... See more
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Company details
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India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Contact info
Old Nagardas Road, 400047, Mumbai, United States
- www.bigrock.in
4.0
Great
390 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My server data is lost from bigrock
Very disappointing experience with BigRock. My server data was lost, and I did not receive proper support or a satisfactory solution from the team. This caused major problems for my work and wasted a lot of time. I expected better reliability and backup management from a hosting provider. Would not recommend based on my experience.
May 2, 2026
Unprompted review
Reply from BigRock
Hello Bhushan,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience, particularly regarding the loss of your server data and the inconvenience this has caused.
We understand how frustrating and disruptive this must have been, especially given the impact on your work and the time lost. This is not the level of service we aim to provide, and we take your feedback very seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Stay away from bigrock
Stay away from bigrock. Our dedicated server never get started. And they have lost our all files and database. Its big loss for us.
May 4, 2026
Unprompted review
Reply from BigRock
Hello Sachin,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with your dedicated server not starting and the loss of your files and database.
We understand how frustrating and concerning this situation must be, especially given the impact on your business. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Long-term customer disappointed by recent poor service
I have been a customer of BigRock since October 2023, but I am extremely disappointed with the recent service quality.
Since the beginning of 2026, their hosting performance has significantly declined. I am managing 3 hosting accounts, and my websites have been going down almost daily, sometimes for hours. This kind of downtime is unacceptable for any business.
Because of these issues, I have suffered a loss of over ₹2 lakh and also lost the trust of several clients. After trying to tolerate the situation for some time, I finally had to migrate my main website to another hosting provider.
It is very frustrating to see such a decline in service after being a long-term customer. I hope BigRock takes this seriously and improves their reliability and support.
May 3, 2026
Unprompted review
Reply from BigRock
Hello Jasveer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly the recurring downtime across your hosting accounts and the impact this has had on your business operations and client relationships.
We understand how frustrating it is when service stability declines and affects active websites, especially when it results in financial loss and loss of client trust. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Ashwini
Ashwini , it is good to intract with you , 100 percent satisfiled , good knowledge
April 27, 2026
Unprompted review
Reply from BigRock
Hi Ashwini,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Worst and poor service support in…
Worst and poor service support in entire industry, having more than 35 domains and their agents seems works from home, keep you waiting for 30 minutes and close you sessions without informations, shifting all my domains to other where, i regret using bigrock, bunch of worthless team.
April 16, 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly with the delays in support response and the handling of your sessions. We understand how concerning this must be, especially when managing multiple domains.
We understand how frustrating this situation is. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
The service is extremely poor specially…
The service is extremely poor specially for emergency help. So far I am on my 6th call and still my issue has not been resolved, my organisations emails have not worked the entire day.
Upate 2:
I have been trying to update our website and change nam servers, I have not been able to get their website to work properly for 3 days now and their customer care is not answering any phone calls to resolve this issue. I thought the worse was over but they keep surprising me on how bad a service they can provide.
April 15, 2026
Unprompted review
Reply from BigRock
Hello Kunal,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, especially regarding the difficulty in reaching support and the ongoing email service disruption affecting your organisation.
We understand how frustrating and impactful this situation must be, particularly when it involves business-critical communication. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Confirmed Refund, Then Denied — Extremely Poor Coordination
Thank you for your response.
However, I’ve already been in contact through the same support channels you are referring me to, and unfortunately, the situation remains unresolved.
A refund was publicly acknowledged, but internally there has been no execution or clear progress so far.
At this point, being redirected again to the same support email loop does not move things forward.
I would appreciate if this case can be escalated internally to someone with the authority to actually process the refund, and not just re-route the request.
I remain available, but I believe this now requires proper internal ownership rather than standard support handling.
----
About a month and a half ago, I contacted support because the hosting service I purchased did not clearly specify — or make it evident — that it lacked several key features, such as the ability to schedule meetings through email clients or Google Meet, as it was not bidirectional.
After a month and a half of follow-ups, they finally contacted me and confirmed that they would proceed with a refund and migrate me to a better email service, which I even offered to pay for. I was instructed to back up my emails to ensure a smooth migration without data loss.
I have now been backing up my email daily for the past week, yet neither the email migration nor the refund has been completed.
When I contacted support again through their website, I was told that there is no refund request on record. This means that what I was told via email by their support team was not accurate.
This raises serious concerns about how they handle commitments, data, and overall reliability. If they cannot honor basic agreements, it is difficult to trust how they manage customer data and services.
I would strongly advise caution when dealing with BigRock.in.
April 7, 2026
Unprompted review
Reply from BigRock
Hello Sergio,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience, particularly the confusion around the refund confirmation and the delay in your email migration. We understand how frustrating it must be to receive conflicting information after multiple follow-ups and to have your expectations not met.
This is not the level of service we aim to provide, and we take your concerns seriously. We would appreciate the opportunity to review your case in detail and clarify what has occurred.
Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Mukund is a really helping person and…
Mukund is a really helping person and he solved my issue in one interaction.
April 6, 2026
Unprompted review
Reply from BigRock
Hi Jitendra,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Cathy T.
Online Experience Specialist
Mukund Narayan Choudhary was very…
Mukund Narayan Choudhary was very insightful and resolved my issue in one go
April 6, 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Cathy T.
Online Experience Specialist
Mukund handled the issue very patiently…
Mukund handled the issue very patiently and did everything possible to resolve my problem.
April 5, 2026
Unprompted review
Reply from BigRock
Hi Rahul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Cathy T.
Online Experience Specialist
Mukund Narayan Choudhary is very good…
Mukund Narayan Choudhary is very good person and very helpful and experienced as well.
April 4, 2026
Unprompted review
Reply from BigRock
Hi Max,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Cathy T.
Online Experience Specialist
Thanks Mukund Narayan Choudhary for the excellent support
Thanks Mukund Narayan Choudhary for the excellent support you provided
April 4, 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Cathy T.
Online Experience Specialist
problem resolved faster as expected
problem resolved faster as expected
March 28, 2026
Unprompted review
Reply from BigRock
Hello Ayush,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Reply from BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Mukund Narayan Choudhary
March 28, 2026
Unprompted review
Reply from BigRock
Hello Pankti,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Great Technical Resolution By Mr Mukund
It has been a great experience with Mr. Mukund, who helped me clean up the third-party record in the DNS zone, which eventually resulted in compromised site errors in ad accounts. He is well informed, solution-oriented.
March 27, 2026
Unprompted review
Reply from BigRock
Hello Payal,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Mukund N
Mukund N. has good knowledge regarding server and solved my issue in signal intersection. happy with the support.
March 26, 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Mukund is extremely knowledgable and…
Mukund is extremely knowledgable and was quick to identify and resolve the issue - great chap.
March 23, 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Mukund Narayan Choudhary is great
Mukund Narayan Choudhary is great, he helped me to clear all the bugs on my webiste. he is quick and great guy! thank you mukhund
March 20, 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
very bad customer service...I paid for…
very bad customer service...I paid for domain registration and the domain is till not activated
March 17, 2026
Unprompted review
Reply from BigRock
Hello Ajish,
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how concerning it can be when a domain registration has been completed but the domain is not yet active.
Domain activation delays can occur for several reasons, including payment verification, registration processing, or configuration requirements, and we apologize for any inconvenience this situation has caused you. We also regret that the support you received did not meet your expectations.
We would like the opportunity to review your account and check the status of your domain registration to help resolve this as quickly as possible. Please contact us at grievance-officer@bigrock.com with your account details and any related order or ticket numbers so our team can investigate and assist you further.
Thank you for bringing this to our attention.
Kind regards,
Bern O.
Online Experience Specialist
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