Great products and excellent service. I recently had an issue with my website, and Ashwini Wakkar from customer support resolved it quickly and professionally. Even better, he patiently fixed the same... See more
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My last 3 support attempts were with 3 different support agents: Mukund, Prema and Each of them were technically competent and brilliant. Mukund patiently guided me with the way I can use Py... See more
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I was having some issues with my email and got connected with Mukund Narayan Choudhary. He resolved my issue with so much patience and guided me through the steps to configure my emails correctly. I w... See more
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Hi Khatib, I just wanted to take a moment to thank you for your outstanding support. You successfully resolved my long-pending issue, which had been unresolved for quite some time. Your pe... See more
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India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Contact info
Old Nagardas Road, 400047, Mumbai, United States
- www.bigrock.in
4.0
Great
390 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Thank a lot Mukund Narayan Choudhary…
Thank a lot Mukund Narayan Choudhary for your great support and solutions
March 15, 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Great guy...supported with step by step…
Great guy...supported with step by step approach
March 14, 2026
Unprompted review
Reply from BigRock
Hello Binoy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Very disappointing experience with…
April 8th, 2026:
I am still dealing with this issue after more than a month. Yesterday, I received confirmation via email that a refund would be arranged for a specific billing ID.
However, today their customer support team told me there is no refund request on record.
This level of internal miscommunication is unacceptable. What one team confirms in writing, another team completely denies.
At this point, it’s not just about delays — it’s about reliability and trust.
-----
April 7th, 2026:
After a month, I’m still waiting for a proper solution. We’ve exchanged several emails, but since my first Trustpilot review, they keep going in circles and offering temporary fixes instead of actually resolving the issue.
If I previously thought BigRock’s post-sales support was bad, now I can confidently say it’s awful.
------------
Very disappointing experience with BigRock.
For almost two months I’ve been trying to contact their sales team to upgrade my email plan, since the current service does not support the features I need for my CRM and calendar integration.
Support chats did not resolve the issue and the only call I received from sales was at 3:00 AM Chile time, even though I had clearly requested contact by email due to the time difference.
Because of these delays, I only discovered the limitations of the service after the 30-day money-back guarantee period had passed.
I am still waiting for a response from their billing team. The sales support and response times have been extremely poor.
⸻
13 March 2026
Hi Cathy,
Thank you for your response. I sent the requested details yesterday to the grievance-officer email address so the case can be reviewed.
I hope we can reach a fair resolution soon, as the issue has already taken several weeks to resolve.
Kind regards,
-----
March 8, 2026
Unprompted review
Reply from BigRock
Hello Sergio,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the difficulty you faced while trying to contact our sales team to upgrade your email plan. We understand how important it is for your email service to support the features required for your CRM and calendar integration, and we regret that the process has been frustrating for you.
We understand how frustrating it is to experience delays in communication, especially when you had requested to be contacted via email due to the time difference. Receiving a call at an inconvenient time and not getting timely responses from the sales and billing teams is certainly not the experience we want our customers to have. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further.
Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Bigrock will be the Biggest rock in…
Bigrock will be the Biggest rock in between you and your customers. Pathetic customer care, too many hosts on one server which means your website will stop opening after 3 months of purchase. Do not purchase!
March 12, 2026
Unprompted review
Reply from BigRock
Hello Andrew,
Thank you for sharing your feedback.
We’re sorry to hear that your experience with our services has left you feeling this way. We understand how important reliable hosting and responsive customer support are, especially when your website plays a key role in connecting with your customers.
Your concerns regarding server performance and support quality are taken seriously, and we regret any inconvenience this situation may have caused.
We would appreciate the opportunity to review your account and better understand the issues you encountered.
Please feel free to reach out to us at grievance-officer@bigrock.com with your account details and any related ticket numbers so our team can investigate the matter further and assist you accordingly.
Thank you for bringing your feedback to our attention.
Bern O.
Online Experience Specialist
Well Ranjitha definitely was…
Well Ranjitha definitely was knowledgeable she guided me like a breeze through the tough DNS setting up, which I have had a sleepless nights to get it right. So yes she made my life easy here.
March 11, 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
the worst experience ever with support
the worst experience ever with customer support or backend team. The issues 52588284, 52587041 were raised and resolution is still pending for a week.
This is my 1st purchase with bigrock and won't advice or suggest anyone to use this platform.
The customer support disconnect the call on my face, backend team is not responding tentatively. I have to call everyday to ask for the status and rather than providing update before going on week off team is gone and I have to again wait for Monday for just ETA.
March 7, 2026
Unprompted review
Reply from BigRock
Hello Rahul,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and the frustration caused by the delays in resolving your concerns. We understand how disappointing it must be, especially as a new customer, to encounter prolonged resolution times and difficulties reaching support.
Your comments regarding issues 52588284 and 52587041, along with the support experience you described, have been noted. This is not the level of service we aim to provide.
To help you in getting the support that you deserved, I have chased this up with our support team to have this prioritized.
Thank you for bringing this to our attention. Your feedback helps us improve our services and support processes.
Bern O.
Online Experience Specialist
Complete the request on first…
Complete the request on first interaction with well communication
March 4, 2026
Unprompted review
Reply from BigRock
Hello Rajeeva,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
good domain management service
I have been using their online services for 10+ years. No complaints till now.
customer rep, Samantha is very helpful and prompt in addressing issues.
March 2, 2026
Unprompted review
Reply from BigRock
Hello Jitender,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Reply from BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
The working with BigRock is fantastic
The working with BigRock is fantastic. All my issues solved at the time i asked. Mukund Narayan Choudhary solved my query today on live session and I am happy with your support.
March 2, 2026
Unprompted review
Reply from BigRock
Hello Arwinder,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
It was very helpful
It was very helpful, the way Mr. Mukund handled my case was exceptional
February 26, 2026
Unprompted review
Reply from BigRock
Hello Lalit,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Mukund Narayan Choudhary was prompt in…
Mukund Narayan Choudhary was prompt in sorting the issue out and made our website running.
thank you,
Navagro
February 25, 2026
Unprompted review
Reply from BigRock
Hello Navagro,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
I had been struggling with this issue…Mukund Fixed it.
I had been struggling with this issue for the last two months. Mukund Narayan Choudhary resolved it in a single interaction. His expertise and prompt support are truly commendable. Thank you for the excellent assistance.
February 25, 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Quick Resolution
Great service by Mukund Narayan Choudhary. He resolved the SSL issues on my multiple sites within minutes. I have been their customer for over 5 years now. No complaints about the support and service. Highly recommended.
February 23, 2026
Unprompted review
Reply from BigRock
Hello Anuj,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
I don't know much about computers
I don't know much about computer. I was unable to received emails. Samantha was very patient with me and guided me step by step. She ensures that i followed all steps and got my email up and running
February 23, 2026
Unprompted review
Reply from BigRock
Hello Basharat,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
solved in first go
solved in first go , thank you for your service
February 23, 2026
Unprompted review
Reply from BigRock
Hello Mayur,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
nice and result orianted
February 21, 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Mukund Narayan Choudhary is supereb he…
Mukund Narayan Choudhary is supereb he patiently waited and resolved my issue.
February 21, 2026
Unprompted review
Reply from BigRock
Hello Bharat,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
It was great experience with Big Rock… (Miss Samantha)
It was great experience with Big Rock support team.
Assisted by Miss Samantha ji, was a issue related to WordPress.
Great and fast technical support by her!
Once again Thanks.
February 20, 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Mr Mukund Narayan Choudhary was very…
Mr Mukund Narayan Choudhary was very prompt and helpful - thanks
February 19, 2026
Unprompted review
Reply from BigRock
Hello Ameet,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
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