Great products and excellent service. I recently had an issue with my website, and Ashwini Wakkar from customer support resolved it quickly and professionally. Even better, he patiently fixed the same... See more
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My last 3 support attempts were with 3 different support agents: Mukund, Prema and Each of them were technically competent and brilliant. Mukund patiently guided me with the way I can use Py... See more
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I was having some issues with my email and got connected with Mukund Narayan Choudhary. He resolved my issue with so much patience and guided me through the steps to configure my emails correctly. I w... See more
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Hi Khatib, I just wanted to take a moment to thank you for your outstanding support. You successfully resolved my long-pending issue, which had been unresolved for quite some time. Your pe... See more
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Company details
Written by the company
India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Contact info
Old Nagardas Road, 400047, Mumbai, United States
- www.bigrock.in
4.0
Great
390 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Its great working with bigrock
Its great working with bigrock, and the team specially giving a wonderful support, a team member Mukund Narayan Choudhary is provide me the permanent solution and also guide me for better performance.
February 19, 2026
Unprompted review
Reply from BigRock
Hello Bhikshapathi,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
quickly resolved
February 19, 2026
Unprompted review
Reply from BigRock
Hello Anand,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Solved the issue in few minitues
Mukund Narayan Choudhary Solved the issue in few minitues. Great support!
February 18, 2026
Unprompted review
Reply from BigRock
Hello Ben,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Email Configuration Issue
I was having some issues with my email and got connected with Mukund Narayan Choudhary. He resolved my issue with so much patience and guided me through the steps to configure my emails correctly. I would like to thank him for his quick response and quick problem solving skills.
February 17, 2026
Unprompted review
Reply from BigRock
Hello Akanksha,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Reply from BigRock
Hello Shafeeq,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience during the domain renewal process and understand how frustrating this must have been. This is not the experience we aim to provide.
We’d appreciate the opportunity to review what happened and assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can look into this and follow up accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our services.
Bern O.
Online Experience Specialist
Brainless Support and a Garbage Experience – Avoid BigRock!
Running a software company like K2Web Solutions and managing over 70 servers, I’ve dealt with my share of bad hosting providers, but BigRock is an absolute joke. Their support team is without a doubt the most technically illiterate group of people I have ever had the misfortune of dealing with.
My website was automatically suspended because a spam bot hit an unprotected WordPress contact form, triggering the auto-responder and causing a high bounce rate. I get why automated suspensions happen. What I don't get is how a hosting company can employ people who literally do not understand how web servers work.
Enter their support agent, Chaya K., who clearly doesn't have a single functioning brain cell when it comes to basic hosting logic. She kept copy-pasting the same garbage script demanding I log into my WordPress dashboard to disable the auto-responder and add a CAPTCHA before they would reactivate the server.
How the hell do you access a WordPress backend when the Apache server is suspended?
I asked her this basic, logical question multiple times. I explained that she had created an infinite loop of pure stupidity: I need the server active to fix the website, but she won't activate the server until I fix the website. Instead of using her brain, she just kept pasting the same mindless response. To make it even more ridiculous, she told me to "change email passwords" for inboxes that don't even exist, completely failing to grasp that a contact form can send an auto-response without an actual mailbox being created on the server.
There is zero technical knowledge here. It’s just script-reading robots who hold your website hostage because they don't know the difference between Apache and Exim.
If you have any technical knowledge whatsoever, or if you just expect a hosting company to employ people who actually know what a server is, run far away from BigRock. Don't waste your time or your money on this trash host. I am migrating immediately.
February 16, 2026
Unprompted review
Reply from BigRock
Hello Krishnadev,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and the frustration this situation has caused. We understand how disruptive an automated suspension can be, particularly when it affects access to your website and delays resolution.
Your concerns regarding the handling of the suspension, the clarity of the guidance provided, and the overall support experience have been noted. This is not the level of service or technical support we aim to provide, and we take feedback like this seriously.
We’d appreciate the opportunity to review the situation in detail and assess what occurred. Please reach out to us at grievance-officer@bigrock.com
with your account details and any relevant case references so we can investigate further and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where our processes and support experience need improvement.
Bern O.
Online Experience Specialist
Excellent support and service
Dear BigRock Support Team,
I would like to formally appreciate the outstanding assistance I received from Tripti S during my recent support request.
The issue required detailed troubleshooting and the entire process took over an hour. Throughout the session, Tripti remained exceptionally patient, attentive, and professional. She carefully walked me through each step, ensured I understood the process, and stayed fully engaged until the matter was completely resolved.
It is rare to experience this level of dedication and customer care. Her calm approach and willingness to go the extra mile truly reflect positively on BigRock’s support standards.
Please convey my sincere thanks to Tripti for her excellent service. She made what could have been a frustrating experience remarkably smooth and reassuring.
Best regards,
Mithun Dutta
February 14, 2026
Unprompted review
Reply from BigRock
Hello Mithun,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
My issue got resolved quick with the…
My issue got resolved quick with the help of Mukund Narayan Choudhary. thanks
February 13, 2026
Unprompted review
Reply from BigRock
Hello Suvriti,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Excellent support
I had some DNS issue after I changed it for my Domain. I contact support and within a minutes, it was resolved. Great service! My regards to Mukund Narayan Choudhary how helped me in a very polite and professional way. Thanks Mukund!
February 12, 2026
Unprompted review
Reply from BigRock
Hello Shadab,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Quick resolution
Quick resolution, appreciate the support provided by Mukund Narayan Choudhary.
February 11, 2026
Unprompted review
Reply from BigRock
Hello Ajay,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Too much manual setup to connect…
Too much manual setup to connect domain-based email IDs in Google Workspace. Avoid this company.
February 10, 2026
Unprompted review
Reply from BigRock
Hello Pratapaditya,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience setting up domain-based email with Google Workspace and understand how frustrating a manual setup process can be.
We’d appreciate the opportunity to review your experience and see how we can assist further or clarify the setup steps. Please feel free to reach out to us at grievance-officer@bigrock.com
with your account details so we can look into this and follow up accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our services and processes.
Bern O.
Online Experience Specialist
I had been struggling with Email Login & Sync
I had been struggling with a frustrating email sync error that was affecting my workflow, but thanks to Mukund Narayan Choudhary’s expertise and dedication, the issue was resolved quickly and seamlessly. His approach was professional, patient, and thorough — ensuring that the error was fixed.
Mukund went above and beyond, explaining the process clearly and making sure I was comfortable with every step. I truly appreciate his commitment to delivering excellent support.
Highly recommend Mukund for his technical skills, problem-solving ability, and customer-first attitude. A true lifesaver!
February 9, 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Mukund Narayan Choudhary has been an…
Mukund Narayan Choudhary has been an excellent support throughout my technical work. He is highly knowledgeable, patient, with clear and effective solutions.
Thank You
Mukund
February 9, 2026
Unprompted review
Reply from BigRock
Hello Sachin,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
BigRock is one of the poorest server…
BigRock is one of the poorest server providers I have ever experienced. I purchased their Shared Hosting Pro Unlimited plan for 5 years, and the problems started immediately after moving to their server. The server ping time is extremely high, the server response is very slow, and the uptime is hardly 10%. It is impossible to run a professional website under such unstable conditions.
Whenever I contact their support team, instead of taking responsibility, they simply blame my website and say it is not optimized, which is completely unacceptable. I am already running the same WordPress websites on GoDaddy and MilesWeb, and I have never faced any downtime or performance issues there, nor did I ever need to contact their support teams. This clearly proves the issue is with BigRock’s server quality, not my website.
Since BigRock failed to provide a stable and reliable service, I requested either a migration to a better and stable server or a refund of my money. Instead of resolving the issue, they responded arrogantly and pushed me to upgrade to a VPS. It is unreasonable to expect a customer to pay around ₹60,000 per year for a VPS just to run a normal WordPress website, especially after already paying for a long-term shared hosting plan.
This feels more like forcing an upgrade rather than solving a genuine service problem. BigRock has completely failed to deliver the stability, performance, and professionalism promised in their hosting plans.
December 10, 2025
Unprompted review
Reply from BigRock
Hello Customer,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the performance, uptime, and support concerns you’ve experienced. This is certainly not the level of service we aim to provide, and we understand how disruptive this must be for your website and business.
We’d like to review this matter in detail, including the server performance issues, support interactions, and your request for migration or refund. Could you please share your account details and any relevant ticket numbers by emailing grievance-officer@bigrock.com? This will help us locate your account and investigate the concerns raised.
Your feedback is important to us, and we are committed to improving our service reliability and support experience.
Kind regards,
Bern O.
Online Experience Specialist
The experience has been great with…
The experience has been great with Mukund! Truly appreciate the support
January 29, 2026
Unprompted review
Reply from BigRock
Hello Yatin,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Ranjeeta has been super helpful .
Ranjeeta has been super helpful .
January 24, 2026
Unprompted review
Reply from BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Genuinely positive feedback
I want to genuinely share positive feedback for Tripti S. My website domain, linux hosting, website designing were all distributed across multiple service providers, viz hostgator, big rock, GoDaddy and mails on Gmail, which made the troubleshooting complicated. Tripti took the time to fully understand the problem, verified information at her end, and asked me to check specific places for any missing details. She carefully reviewed my screenshots (including my expired hosting status), helped me buy the right hosting plan, updated my nameservers, and when I purchased Premium DNS, she also guided me through setting it up and updating all required records on the Premium DNS platform—including Gmail-related DNS records. She went above and beyond what I expected, and her support was clear, thorough, and reassuring throughout.
January 17, 2026
Unprompted review
Reply from BigRock
Hello Hitesh,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Tripti really a super girl he resolve…
Tripti really a super girl he resolve my queries in just few minutes.
Thank you
January 15, 2026
Unprompted review
Reply from BigRock
Hi Zeeshan,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Sambrin O.
Online Experience Specialist
Thanks for resolving the Issue
Thanks Samantha For Helping me to add ssl certificate for two domains and resolving other issue.
January 15, 2026
Unprompted review
Reply from BigRock
Hello Amul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Sambrin O.
Online Experience Specialist
Ranjeeta great support
January 15, 2026
Unprompted review
Reply from BigRock
Hello Shanil,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
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