Bigw Reviews 499

Great aftersales service. Great range.

Disgusting experience.
I spoke to a lady called Amanda about a shoe that I had searched everywhere for.
I explained to her it comes in three varieties - narrow, regular and wide. She said she will check with the supplier and it would take three days. She said I would receive an email to confirm the request.
One week later I speak to another lady called Shila and ask her about the shoe and the type of variation? She asked if I got an email, which I responded no. She searched and said she couldn't find a note from Amanda. She then tried to re-book the enquiry for the shoe variation and it turns out it has now been sold. This shoe is so hard to find and when incompetence slaps you in the face it prompts you to write a review and save others from feeling like this.

I didn't realise Big W was selling on behalf of anyone else. When my order couldn't be fulfilled, I received an email so full of bad grammar, I was initially shocked. And Big W then passes you off to Marketplace to sort it out. Who then back and forth you with the seller. While my issue was sorted out, I don't expect to buy from Big W and then discover some random seller in the Philippines has all my details. Creepy way to do business. It's dishonest. Temu feels safer, at least with Temu you know who you are dealing with and if the order is wrong, they sort it out no drama. Big W doesn't improve their brand by an association with Marketplace to bring more items, instead they cheapen their brand by offering confusion, wasted time and unwelcome surprises. The online website is a total mess. Big W is trash, it's on par with a clearance warehouse. It's not worth it.

I purchase a a soft,plush, pink, comfortable dog bed from the online Big W Market Place, but I accidentally ordered a large and it's massive. Well you can't go to Big W to exchange it or get a refund. You have to go to the seller who contacts you via email. The seller was Prime Cart and they don't do exchanges but they will refund some of my money. First I have to pay for the large dog bed to be returned then they charge me a restocking fee of $5.99 and a dispatch fee of $7.55 so I'm left with $26.41 and the dog before cost me $39.95. Unbelievable!!! I will never purchase anything online from Big W Market Place again. So disappointed.

I’ve always shopped at BigW and have never had a bad experience. They have now introduced BigW market place. I suggest when ordering from these independent retailers you check their refund policies. I’ve had the WORST EXPERIENCE dealing with them. I got a toddler rail which ended up being to big for my sons bed. So instead of them refunding me they asking me to take pictures of it before they refund me. Claiming it to be a change of mind. It’s not a change of mind when the item is deemed unsafe. It’s in its original packaging. Terrible way to deal with a customer. I won’t be using them again
An update. Once I contacted BigW and not the retailer themselves I was able to get a refund from BigW. However the retailer on marketplace was terrible to deal with. I was happy that BigW could see how the online store was being unreasonable.

Bought the wrong size and tried to return it.Zero response, raised it with Big W, and they couldn't do anything.
I don't mind if you can't return the item, but the lack of communication is unprofessional and simply off-putting. This will be my first and last time I purchase from the marketplace; in fact, I will shop less at Big W.

I am extremely disappointed with my experience. I purchased a high-ticket item specifically because the product page clearly advertised 'change of mind' returns. However, the company hides restrictive exceptions deep within their terms that contradict their own marketing. To make matters worse, they seem to have disabled the ability to leave product reviews on their site, which feels like a deliberate attempt to suppress negative feedback. Proceed with caution—this company prioritizes sales over transparency.

Devanti Portable Washing Machine Twin Tub 7KG White bought on Big W Marketplace does not have a drainage pump, and the drainpipe is too short. It can only gravity drain when in a lowered position close to the floor. The machine will not spin dry or empty unless it drains into buckets which have to be frequently emptied by hand. The washing machine is useless and does not comply with what a twin tub should be able to do.

Ordered an item off big W market place. It was very small and could have been posted in an envelope but took 7 days to even get to Australia post and took 2weeks to arrive. It would have been faster to order off temu for a quarter of the price which is probably what they did.

I ordered a cupboard and it was shaky when it was assembled. I have a young child at home and requested to return it. After more than a month of going back and forth they refused to allow a return even when I have sent multiple videos of how dangerous the cupboard is from ADVWIN. They eventually offered a measly $30 refund on a cupboard I paid $289.40 for including the delivery fee and basically told me to go make a complaint if we are still unhappy. There is a serious lack of care for their customers and their experience. I have been going to Big W regularly and going forward I will be boycotting this company. Its tragic how they over a small amount of money they are willing to lose a customer for life.

ordered online from big w market item coming from Melbourne to Perth paid for postage still waiting 14 days later still waiting !!!!!!!!!!!!!!! expect this sort of time line if free delivery but not when paying, orders from overseas arrive quicker

Item nothing like the photo. Ridiculous procedure to return; cost to customer, send in photos, and even then no guarantee you would get refund. Should have read reviews before the purchase, says it all! Don't use Big W Marketplace.

Terrible service, rude staff. Are Big W staff taught how to greet customers? I picked up a click & collect this evening and I said hi and was completely ignored the young lady just scanned my order without saying anything, came back chucked my order on the desk. I look directly at her and say thank you, she again says nothing. So, I tell her I think it's rude not to at least respond to customers and she just laughs. Absolutely disgusting! Shame on you Big W for allowing staff like this to work at your store.

Absolute worst customer service ever. Can’t contact stores to check for items can’t speak to anyone. Everything is done by there sh*t DOT AI. Multiple million dollar company and are to tight to pay to have phones in there stores to help customers. Pathetic

I don't know if anyone else feels like this but I think Big W's Online Lay-by & Click & Collect's Pick Up Policy of 10 days or Cancellation&/or Fees, is a bit rough on the customer. Especially Lay-by when you've finished paying it off & Big W cancel the order because you haven't picked it up in the time allotted & you still incur the cancellation fee. They don't offer any automated reminder SMS or email that your 10 days collection is nearly up, they only let you know when it's already been cancelled. Why not extend collection times to 14 days, or at least a automated system SMS Reminder alert?

ordered express delivery and its coming 4 days late

Big W are selling a very dangerous cat and kitten collars, and based on old negative reviews pointing out some of the problems with it, have continued to do so for multiple years, ignoring the feedback. They even responded to one of the reviewers concerns over a year ago saying they would be in contact, but appears no action was ever taken. And now they have removed the ability to review these products from their web site. I had intended to leave a review for the collar as there is yet another safety issue with these things that no-one has mentioned yet that could easily kill your kitten.

Hi, I just wanted to give a HUGE shout out to Michelle at the Glenorchy Big W in Tasmania - what a gift from God - I was in there about 1.20pm yesterday Monday 23/02/2026, and I was really struggling to find a black pot that was listed on the website as "in stock" at that store. I asked a young lad on the floor, who was HOPELESS (Sorry mate, but you need to put some value on your job - Michelle will teach you), and I got increasingly frustrated. So, I approached the Customer Service desk, and Michelle not only went on a mission to find it for me, but she went all the way out the back, (off the shop floor) and finally found one for me!!! I was initially unnecessarily rude to her (humblest apologies Shell), but she just stayed professional right through! I must say thank you so much to you Michelle, your attitude really made my day, and really blew my misconception of Big W workers out of the ballpark, so you guys should hang on to her - she's precious, and if I'm ever head hunting for my future team, I'll be quick to come and nab her off your team)!! Big ups to you Michelle - WELL DONE! I will definitely shop at Glenorchy Big W from now on! Cheers. (Can you please make sure she sees this, as I know a lot of feedback never gets through to the right person)! Rosie 0421 074 859

Wheeled Heavy Duty 60kg Rated Shopping Trolley Durable 30L $39 - Seller: Gearzen

Purchased the above item. When I opened the package there was a very strong chemical smell. I aired it for a couple of days and then got in touch with the Seller - Gearzen. The trolley is to be used for food shopping and I have no doubt the smell would leach onto the food I bought. Didn't hear anything back so got in touch with Big W. The seller then responded and I told them the problem of the very strong smell. They said to air it (which I had already done) and that the smell came from the wheels and it will eventually go away. I have now aired it for 6 days and have not been able to use it. I have not heard back from the Seller since my last response of "Take Care" which suggests they are not interest. As there hasn't been a solution, I escalated the matter with Big W Marketplace and have not heard back or received a confirmation email. Also the product colour I received was not what was advertised - which is the colour I wanted. Do not use this website.