bike-components Reviews 

Good products for nice prices, but customer service needs to chill a bit.

My go-to bike shop. Whenever I need something for my bike, I head to this shop because they have everything, and their customer service is excellent. I recently wanted to buy a carbon handlebar, and since I had some questions, I contacted them directly. In just one hour, I received the assistance I needed. I bought the handlebar, and the next day it was at my house! The installation was perfect, and I'm thrilled with my purchase.

Good range of products. Shipping is handled professionally. Good return policy.

Top quality products and fast delivery

Helpful and quick customer service, had some minor issues with a tire that arrived, it was a bit faulty, they immediately sent a new one with express delivery and without requiring me to hassle with returning the failed product.

Great deals, good service, fast delivery.
Highly recommend.

A bunch of BIG SCAMMERS
I worked and ordered for many years and now iv been waiting more than 1month for a refund they said it was allrwady refunded but i never had my money back now they are finding excuses and lying to not give me my 36euros back its litteraly a big joke

Competitive prices, fast shipping. Great experience!

Zero customer service. They genuinely do not care about customers. I can prove it: my brakes and pedals arrived in the UK on 19 December according to Royal Mail. Since then, no one knows where they are. BC did reply to my enquiry not realising that they had sent a partial delivery (which they were not supposed to do) so assumed that because I had received the wheels, it was all good. I had to remind them about the second delivery. And since then, I heard nothing. They are clearly lost but no offer to resend the missing items or even of a refund. They have my money but they are not too bothered about the fact that I didn't get all the goods. Not really their problems it seems.

Update: thanks for the response but you didn't resolve the issue to my satisfaction at all. The brakes were found by Royal Mail and they were sent back to Germany from the UK instead of being sent to me? Why? That makes no sense unless they were damaged in transit and in which case you should have resent another set instead of a refund. You did give me free shipping but your minimum order is 5 times the value of the brakes so I can't order them again. So you did get rid of the problem but don't think you showed any customer centricity in the process as in the end I couldn't ride for a while for no fault of my own. My initial assessment of your operation was therefore correct and you have done little to change it I'm afraid.

Quick delivery. All went smooth

System error i ordered 203 rotors and they sent me 180 it says i ordered 180 on the order but they have 2 different prices and i got charged for 203

Fast Delivery, item was the same what I was expecting !

Fast delivery and good Service

super professional and quick.

Issue 1: Bought pedals from them, was charged fairly exorbitant shipping (EUR44.99), so I figured maybe this was a requirement to use only end-to-end trackable courier services to avoid "missing shipments".

Nope, these were sent via standard DHL eCommerce, at rates that cost more than what other Europe-based retailers have charged me for shipping. I've had helmet-sized boxes sent from Europe for LESS than half the cost(~21EUR), and 29er wheel-sized boxes for less than that (~35GBP) in 2025 alone.

Issue 2: The incompetent muppets sent the shipment without correct export details (specifically: HS codes), resulting in the destination customs authorities applying an incorrect code based on their ad-hoc assessment, and imposing a higher & incorrect duty rate as a result. The cost to appeal the assessment would have exceeded any savings between the actual, correct duty rate and the incorrect duty rate. This would not have been an issue had the correct HS code been supplied for international export. (Only the commercial invoice was shared - this lacks the requisite details necessary for a proper customs assessment)

Contacted them via their webform, received no email acknowledgement despite the website showing a successful form submission, so I assume this is something they are ignoring.

Unfortunately, as I did receive the product, I have no recourse to recoup the losses (from incorrect customs fees as a result of the shipper not providing the requisite information), and will simply have to chalk this down to a never-buy-again experience with them. 2 stars because the product is actually good.

I have bought several stuff on Bike-Components e-store and everytime the parcells where arriving pretty quick and above all without errors.
Then one time after one several months of utilization I got an issue with an aerobar and they have been really professional with my case.
I recommend.