Bikebandit 

Very helpful when I called in to ask questions. Agent was able to answer my questions the way I could understand. Very happy with the product and seller. Will do business again when when I need something for my bike! Thank you!

ordered my part Oct 11th, still hasn't shipped.they will continue to send generic email saying theres been a delay. horrible customer service possible scam.

Ordered honda parts on oct 4. After calling numerous times and getting same it'll be here next week. On Nov 9th spoke with someone who didn't give a shi t if I got my order or not. Very apparent by the attitude I received. Canceled order on the spot will not order from this company again. How places like this are in business is beyond me.

Update: after the companies generic response, I provided the order information and... crickets. No response. I'd avoid this place. Plenty of other places that offer oem parts.

I ordered and paid for some parts in early October and they have yet to be shipped. I have sent emails asking for an update but keep getting generic emails saying there are delays. Are there Humans working there?

Fast shipping great service

Fair price, great customer service, parts fitment indication made shopping easy
Gene

If I could I would give them a negative star! We have been waiting for a part for 3 months now and when I call they tell me they have lost it. They also kept telling me previously that my order is way ahead of schedule. We ordered the same part from another company and received it with in a week. I asked well are you going to get another on coming and they say if that is what you want. I mean common sense tells me if you loose a part you need to replace it!! Every time you try to call they never answer the phone. I've emailed Fernando several times and he is the rudest person in customer service. Once we can finally get a refund I will never order from them again.

More than three weeks and getting the run a round from Bike Bandit. They have my money and won't send me my tires that say they ship in one day!!! Don't shop here!!

After waiting for 3 weeks I contacted Antony, via web chat, and was told that he was instructed to take no further actions until instructed to do so. The orange banner had been taken down and replaced with a "huge warehouse sale this weekend" banner.
I contacted my CC company to dispute the charges. I advise everyone to do the same.

You have to leave at least ONE star otherwise I would have put ZERO stars. NOT a BBB company. Took TWO weeks to find out it could not fill my order. Bad company stay away from them!

the service was excellent the shipping was off by 2 days but we are in a pandemic so I won't sweat it to much ,over all a very good experience

Ordered a part that was said to be in stock, never received a confirmation email. Thankfully I always take screenshots of orders. I waited a couple days, tried to contact them, no success. I waited a week and no part or contact from them. Tried to call, all extension said " no one available at this time, good bye". Tried their Live Chat but it is not live it is a form.
Gave up and ordered from some one else. Contacting cc company for back charge.

Response to reply:
So your billing system could not even send a confirmation email? I did get an email from you after contacting my cc company and that was weeks after my purchase and you took my money. No excuse for that. Never even received an estimation on delivery. Again a major service fail. But you took my money immediately. And your phone systems could not even take a message and say we will contact you later? Wow!!!
There is a reason your rating is so low.
Wish you the best but I will never be back.

I wanted to let you know that I have had a TERRIBLE experience with your company's customer service department. I ordered a part through the website, a few days later I called ro check on progress. I was told the product would be at my house by the weekend. This was a Tuesday. I tear my bike down and prepare ot for the fork springs. The weekend comes and goes. No part. I call back following Monday. I am told that product should be there in couple of days. Few days go by, I call back and then I am told that they are not sure when the product is going to ship. Then I was told it was to late to cancel the order. Almost a week goes by, and I call on Tuesday, Oct 13th. I am told that the product shipped that day, that they were just waiting on a tracking number. I call back today, because I haven't received the tracking number yet. At this time I am told that the product has not shipped, and that the supplier has not shipped anything in several weeks. I don't know why the gentlemen in customer care felt the need to lie to a customer, but they did. I thought you might want to know what was going on at your company. Maybe I am wasting my time to send this message. Who knows.
I did cancel the order. Ordered it from another company, was guaranteed 2 day delivery for same product. I had to pay a little more for the item, but maybe I will get it on Saturday as promised.
Regretfully sir, I will not be doing any business with your company going forward. I know that I am only one small customer, but word of mouth goes a long way sir.
I apologize for taking up your time, as I am sure you are a very busy person.
Thank you for your time.

I ordered a helmet on Oct 3 with availability showing that it ships within 1-3 days. By Oct 6, no status change, just In Progress & Item has not shipped. I needed the helmet by Oct 9, so I call to cancel. I'm assured on the call that it has just been cancelled. I watch the order status on the site and no change so I call back within the hour. Yes I'm told - it's definitely cancelled - will show up in order status by the next day.
Now Oct 9 - I check - not cancelled - still Not Shipped Yet.
Oct 12 - I call and talk to Fernando Diaz. We can't refund your order just yet. Why I ask? Because we cannot tell if our supplier is shipping products to our customers. Did you know that last week when you told me it was definitely cancelled and was not? Don't know, but definitely cannot refund your order at this time. I have since purchased the helmet elsewhere and it arrived back on Oct 9. Bike Bandit is now holding on to my funds, has system problems that they cannot figure out and refuses to cancel or refund an unfulfilled order. Paypal dispute resolution next. Record your calls with them.

I ordered these tires back in September 23 and today October the 12th y'all have a big problem with the shipping y'all do better

Bikebandit sells parts that they do not stock and they can't get. When you place an order, they charge your account immediately but after waiting for my order for a month, I cancelled and was told it would take up to a week to get the money back in my account. I will never do business with them again. If I would have ordered elsewhere, I would have had my order within a week.

The order was received faster than I expected. It was what I ordered.
Thanks

They shipped fast and got the part I needed.

Super fast shipping on my tires and they had the best prices i could find, even better than the bike shop down the street.

Web site is clear. Great selection. Tire arrived on time and was as described. I will use Bikebandit again.