Bikebandit 

I ordered a signal light for my Honda. After 8 or 9 months canceled my order because they did not have it in stock yet. I have been waiting now for over a month for my refund and still have not received it as yet. Even after a number of calls and E-Mails.
UPDATE: I did get a quick reply from Bike Bandit after posting here. I will see if they do refund me in the time they say. Not sure if the reply I got was because of here or my E-Mail to Them the order # was LD1JT8Y.

Ordered in Aug 2020, they sent 3/4 of the parts I ordered and kept sending back ordered emails for the last 7 months. Been trying to get a refund and giving me the run around. This company is a scam and will pocket your money

Well well well where do I start. The first time I ordered parts for my Triumph from them it was great, Great communication and great time frame on when I got my parts.

Then It started to get a little shaky on the second order I placed on October 1st 2020. I was told about 3 days later that the part was on back order for two weeks. Cool no big deal, well 2 weeks goes by and I hear nothing from them or do not get an updated email. So I shoot them an email and they contact me saying it is taking longer due to covid which hey no big deal I understand. Well a month goes by I hear nothing, contact them once a week and get the same answer that covid is making shipping take to long. Now we are here as 3 months went by and I have not received my order so I contact them about it AGAIN. Then all of a sudden it shows up magically the next day. Mind you all, I was pretty chill about it all being in the middle of winter in Minnesota.

Now onto the Last order which I placed on November 8th of 2020 while I was still waiting on the order from October. I gave them the benefit of the doubt because I understand due to covid so I figured this would be no problem. Well I was dead wrong. Two days pass and I get the same email my parts are on back order. Again, no big deal at all it's November in MN. Now a month passes. I get nothing. Contact them about it. They say it's on hold in the UK due to covid. I understand and let it go. Well another month goes by, and another month, and another month all the way into March 10th. Mind you I was getting different excuses each time when asked and they could never give an ETA which is when I finally gave up and cancelled my order. I contacted them once every two weeks and it took them over a week to respond each time which I get it, short staff and what not. It then started getting to the point where I would not even get contacted back from them. I finally gave up and ordered the SAME EXACT PARTS from another business and lone behold I received my parts in a WEEK with great contact and support.

I will NEVER in my life recommend this business to ANYONE. STAY FAR FAR AWAY. LET MY LESSON TEACH YOU TO SAVE YOUR TIME AND HEART ACHE

So I ordered parts, they took my money. Recieved email stating certain parts were discontinued. Been waiting 10 days for my refund which their customer service representative said would be refunded to me in 7 to 10 business days. Today is the 11th business day and no refund still. Have contacted customer service again and was told they would send notice to next customer service representative up the ladder so to speak. Told they would send me and email to let me know what was going on and why I had not received my refund yet. Guess what no email yet. My opinion is that they are scamming people out of as much money as possible and not refunding money. They don't have any customer care, support, or efficiency. It would take a lot for me to trust them with any order in the future. Take business elsewhere. Wrong way to do business, they gotta remember the customer is always right. I just want my money refunded for my purchase of discontinued parts and shipping fees and taxes. Then I'll have some satisfaction.

I ordered a few parts almost 6 months ago. I keep getting out of stock email updates. Bikebandit.com's phone system loops in voicemail then hangs up. None of the voicemail options work. No response by email. Bikebandit appears to be an intentional scam because they continue to accept new orders without the apparent ability to fulfill the orders.

Based on the conduct, I believe multiple felony cases can be charged here in Texas and am currently drafting charges to be submitted to our county grand jury so that the responsible party can be formally charged and extradited to Texas to face justice for these crimes. Stay tuned for more details...

Order 2010709039488100

Ordered a part in June 2020. My card was immediately charged. It is now March 2021 and the part has not arrived. Bike Bandit does not answer emails. I get weekly automated emails saying they are "experiencing a delay in shipping" and they are "working hard". I assume I'll get these emails for the rest of my life and the part will never come.

Note that this review is "Verified", meaning I sent TrustPilot the invoices, etc, and they verify my complaint is legit. As of 12/27/2021 I never have gotten my money back. They just stole it, plain and simple.

Ordered in October 2020. Still no shipment in mid February 2021! After calling several times finally I cancelled my order. They mentioned Yamaha does not send the parts. I called Yamaha dealership in Australia where I live and in Italy where I am from and I was told that Yamaha ships as normal in both countries and there are not significant delays. Steer clear of this company!!! Now I am waiting for my refund.

I too never got any replies from them after so many messages left, the chat does not work, no service after 6 months, so many ticket numbers they only supplied. There is a piece missing from my item and would like to retrieve.

Horrible customer service, low quality products and extremely slow shipping...go elsewhere!

I placed an order on September 30, 2020. This was over 3 months ago. My project has been on hold for too long so I recently requested cancellation and a full refund. I made contact using email, Instagram, Facebook and telephone without success. My next recourse is BBB or PayPal. Apparently other Bikebandit customers are having similar issues. I would advise not to order from Bikebandit. There are several other motorcycle parts suppliers more reliable and responsive and cost competitive.

I've ordered parts for my KLR 650 which I ride all year round. I've been bombarded with "fulfillment delay" emails with nothing but "in progress". I bought the same exact parts I needed from their competitors and received the parts in 5 days. That's quality service. Bikebandit not only ignores my emails, their live chat service does not work either. Using COVID as an excuse earlier in the year was understandable but when this business cannot adapt to the changing environment, they're doomed for failure. I don't see them lasting much longer when they can't even ship out an O-ring and shim.

I accidentally sent Bike Bandit my helmet that was suppose to have been sent to Revzilla. They have received 3 packages/helmets of mine, of which only 2 of them are Bike Bandit's. They refuse to give me back my helmet, the 3rd package. Customer Service Representative Fernando D. also refuses to give me any type of Management contact information; which I have requested in different emails. I have provided evidence of tracking information from UPS and he continues to refuse such documentation, nor will he contact UPS to confirm the facts. They received the 1st package/helmet the end of September and the 2nd & 3rd packages in mid October. I have been battling to receive what is legally and rightfully mine since October. I want my helmet back or the money to replace it. The time and anguish that they have caused me is unexcusable.

UPDATE:
At this point, almost 4 months later; I do not want my New Helmet back. I want the $/Money to replace it; which I did disclose the cost of, when I corresponded with one of your representatives (after finding the email). Currently, I am not guaranteed that I can still return my Helmet to Revzilla.

I placed an order for several items, minutes later received an email that a part was on backorder. Within minutes of placing the order, I called and the representative cancelled the order. Oddly Bikebandit still billed me $225. About a month later they issued a refund and then immediately canceled the refund. After several calls, I received a less than convincing explanation so I placed a dispute with PayPal and will let them work it out.

Ordered a Shoei helmet from them in beginning of September. Never received the helmet after being told it was delivered. Was promised a replacement would be shipped out ASAP. Going on 4 months now and still haven’t seen my replacement. Only updates I get are automated emails saying sorry for delay every couple days. Customer service seems to be no help in speeding up process all they tell me every week I call is check back next week for update. Would not waste my time ordering from them again if I ever receive my replacement helmet who knows how long that will take. I get COVID causing delays but 4 month delay that’s ridiculous. Called today and still no type of specific status on order. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY.

Fall 2020 - I ordered a part that was supposed to be in my hands 4 weeks ago. All I get is messages saying "everything is delayed". I tried to reach them via social media, phone, chat - nothing works. Are they bankrupt?

I would highly recommend staying away until the issues many of us are having is rectified. I am on hold again today for over 45 minutes so far. No answer again. Daily routine.

UPDATE: So I finally got through. Due to the Covid disease, the parts were not shipped from Japan. While not technically BBs fault, they did promise that it ships in 1 week when I bought. Solution, I got a full refund and ordered the part elsewhere.

ADVICE: if you are placing orders during Covid, I would try to call them to make sure they actually have it ready to ship if you are in a hurry for your parts.

Website states the carb would ship in 1-2 weeks. Ordered early October. Get a generic message every few days. Called and spoke to someone early this month they said there shouldn't be any delay from the manufacturer. Another month later and still nothing. Save yourself a headache and order elsewhere.

Paid for honda parts November 4, website makes no mention of unavailable parts, now they claim its Honda's fault and won't be shipped until end of December. So sick of lying companies like this stealing our money and not delivering our products, why isn't there a law that restricts them from taking the money until the product actually ships. Never again bike bandit avoid these people at all cost!

After waiting weeks for my order to come in I’ve received nothing. For some reason these guys have in their head if they send me an email EVERY SINGLE DAY that my parts are delayed and they don’t know if I will ever get them then I feel better. It’s not. It’s infuriating. I don’t care if my parts are delayed a week or even a little longer than that during a pandemic but no response from customer service and being told my parts may not ever be in is frustrating and they never should’ve taken my money. I’m getting no response when trying to reach customer service or see my order status. Horrible experience and will never use these guys again. Steer clear and read their other reviews. Very few positive ones.

Edited after response*
Crazy to me that you think your customer service is great and your past reviews reflect you now. Still no response from anyone on my original inquires, my inquiries after I wanted an update on my order, my inquiries after cancelling my order, but you find a way to respond to reviews here. That should be a pretty large red flag something is wrong with your company. Covid has been hard on everyone worldwide, yet they have adapted and clearly you have not. I stand by my review

Ordered oem parts. All generic email responses. Called about the order and the customer service line just kept hanging up on me. Called sales and surprise surprise, they answered. Just told them to cancel it. Bikebandit used to have a good reputation and I think they lost it 😕 not ever trying that again.

Ordered over a month ago. All items showed in stock at the time of ordering. They charged my credit card 10/17. As of today 11/18 they haven't shipped anything. I guess there's not hurry when they already have your money, instead of charging when shipping like every reputable dealer.
UPDATE 12/19: They still have my money and haven't shipped anything.
UPDATE 2/5: I cancelled the order and asked for my money back today. Will not do business with them again.