Bikebandit 

Scam. Do not read their replies on here and believe them. All lies. I called these people 4 times.
Call #1was to inquire about my order 2 weeks after I placed one. Their reply: yes we have everything you ordered except 1 item. So I canceled that 1item so they can ship me the rest.
Call#2: 2 weeks later. Hey. Is my order coming? Yes it’s on the belt and ready to be shipped. You said that 2 WEEKS ago. Yes sorry we are backed up due to covid. Ok but is it leaving soon. Yes any day now sir. Ok.
Call # 3: hi. I’m still waiting. Yes sorry we are backed up due to covid. Ok. I would like to cancel my order. Ok sir order canceled. Ok when am I getting my refund. Give us 5 to 7 business days and we will refund you. Ok.
Call#4. Hi. I’m still waiting for the refund. Oh but we refunded you sir. Eeeeee. No you didn’t. I’m on my looking at my banks statement as we speak. You haven’t. Oh but sometimes sir it takes time so you see it. No bike bandit. It shows right of way. No sir you are wrong. Ok. Called my credit card company and few days later got
My money. Button line is. If you’ve been scammed. Cancel the order and contact your credit card company and save your self the run around. Scammers100%. Losers. I hope that everyone calls their credit card company so eventually someone can put a stop to them. See y’a.

I will never order from here again. Constant excuses to why I have not got my order yet and yet they tell me every time I call (oh it’s here we have all your parts) but can’t send them because you don’t have enough people. You need to be out of business if it take you three months to send me my parts that you had at your facility. I work with othe motorcycle enthusiast and they all know the kind of business you give. Good luck. And still haven’t received my clutch assy either...

There is a reason why they have an "F" on the Better Business Bureau rating, check it out for yourself. Everyone, this company is now a scam. It used to be great, but is now a scam. On March 11, 2021 I ordered several items from BikeBandit. I cancelled the entire order due to fulfillment delays (which is understandable, everything these days is delayed) I got confirmation email records indicating the cancellation and clearly stating a refund will be issued. It's been almost 1 month, and no refund! Where is my refund!?!? I have opened a case with BBB, filed a dispute with my credit card company. It's crazy, all they do is lie to you on the phone when you talk with them (if they even answer), and play games. Forget about emailing them, they won't respond. Just refund the customers money, it's ridiculous. I have used BikeBandit for years, now have no plans to ever go back.

UPDATE TO BIKE BANDITS RESPONSE BELOW:

Again, all lies. Do not do business with this company. I have been told more times than I can count I have been refunded. Each time different excuse. There was also no personal message sent to me. These are criminals. HERE IS MY ORDER NUMBER: 2103486194364200

** LAST UPDATE TO BIKE BANDITS RESPONSE BELOW:

No refund was issued. On April 28th this was resolved in my favor after filing a dispute with my credit card company. If by issue a refund, you mean I won my credit card dispute for the charges, then yes I was issued a refund - by the bank not you. Go to their competitors. I haven't had an issue elsewhere.

My first order last may took until sept to get partial order. Waited for last two parts total of nine months, had to cancel got parts elsewhere in less than a week. Placed another order with them but realized I missed an item called (a minute later) to ask if I could cancel and reorder. I was told no problem. Specifically said I don’t want to get whacked twice, oh you won’t. Well I did. Have called 5+ times (lost count) and it’s always a different excuse why I haven’t seen any money returned to me. “Going to talk to manager, going to send it right to billing, problem with the system, bank can take ten days to have it show up in your account (called bank NOT true). One refund is from two months ago tomorrow. Wish I had read all these reviews before I ordered from them. They use to be a good company now they just keep your money. $720 which I want back and need!!!

My Husband and I placed an order on March22- order number 2103143065928600 and the part was unavailable. We requested a full refund, and was advised it would take 7-10 business days. On day 13 i called after a long wait time of 32 minutes i spoke to a representative that advised me that it showed me that the refund was sent but they were having issues with any mastercard payments, and that would be corrected and i should have my my deposit within the week. the week ended yesterday, i called again this time on hold for 40 mins spoke to another rep who said he was going to have all this expedited to a manager and i should see my credit on my account by the end of this week. after seeing every one else's comments im not holding my breath. I feel we have been scammed. Its sad, we were trying to get a part to fix our kids golfcart so they could have some fun and now they have our 219 dollars. sooo sad. In the mean time i have sent 2 emails to them as well with no response... bikebandit i just want my money back......... order number 2103143065928600

update 04/27/2021 reply from bike bandit is a total lie, i called my bank and no pending refunds....

update 05/04/2021 i finally got my refund... it only took 5 phone calls at a wait time on hold 30-45 mins each time 4 emails and a writeup on the BBB website and on here... but they did give me my money back

I placed an order on 3/21/21 in the amount of $447.58 for items that were "in stock". After numerous emails telling me my order was delayed I opted to cancel on 3/29/21. I received cancellation acknowledgment and was told that I would get a refund in a few days. That never happened. I called and was told it could take 7-10 business days for the refund to take place. I've called numerous times since and have been told that my money has been refunded and my bank is now holding it up. My bank disagrees. It is now 4/20/21 and I still haven't received a refund. Do not buy from this company. They won't give you your money back! I've filed the necessary dispute with Visa. Now we wait some more....

Update: After this review, my dispute with Visa, and a BBB complaint, my money was refunded in full on 4/23/21.

Ordered a part back in March, got am email stating it was discontinued and was told I would get a refund in 7-10 days. Here we are a month later and still no refund. Have emailed them several times an still no reply. Company is a joke.

I waited 4 or 5 months for my order. They had part of my order but said they were waiting for remaining parts from Honda before shipping my order. I finally tried to get my money back and they told me my order was shipping "next week" After another 3 weeks went by, so I called to demand a refund. They said my order just got shipped. Well sure enough, I received most of order and I was refunded for the parts they couldn't get. I don't know what happened to BikeBandit. I have ordered lots of parts from them in the past and had pretty good service, never a long delay. They claim that Covid-19 is the reason for delays. I don't know. I will be very reluctant to order from BikeBandit again. Maybe they'll get their act together. Sounds like they currently have a lot of upset customers.

I will start by saying that anyone thinking about purchasing from BikeBandit should just go over to partzilla. I was promised a full refund "a few business days" following my call with customer service when my order was cancelled due to BikeBandit no longer offering an item. I am writing this review 10 business days later with no refund still.

I made an additional call to BikeBandit customer service 8 business days after my order was cancelled only to be told that my refund would be fulfilled after 8-10 business days, and the representative provided an excuse that refunds are taking longer than normal due to BikeBandit processing them manually right now. I am very frustrated with BikeBandit and will not be using them ever again. In addition to this post, I will probably be talking to my bank about a chargeback since I used my credit card.

BikeBandit, if you are reading this my order # is 2103868161058000, and I want my money back.

Update:
Bike bandit thanks for responding, but it has been almost a month now and still no refund. There is no excuse for that kind of delay. Most businesses these days can issue refunds within 3 business days now.

Use partzilla Bike Bandit is a worthless company every time I call and ask when my parts will ship they hang up on me after the third attempt I tried canceling my order and I hung up on me again only pay $30 more on my total order from Partzilla and got my parts within a week.

I've ordered many times from bike bandit. I've never gotten good service. I ordered something and one little part is back ordered and they've held my order for over two months. Instead of sending me all 25 things and sending me the 26th thing when it shows up they are going to hold everything that I ordered until the final piece shows up which may be never.

Scam. Ordered parts & recieved email a few days later stating parts were discontinued & i would receive a refund. Read reviews here & had a feeling what was going to happen. Emailed bike bandit & was assured i would have refund in 7-10 days. Here we are business day 12 with no refund. Absolute rip off. Do not attempt to buy here. Even if they can get parts, it seems it takes months to receive.

ordered 3/15 cancelled 3/28 after have 0 movement. Got all parts fulfilled by competitor and closed / cancelled order. 11 days later reached out about refund got no reply what so ever it's now been a total of 14/15 days since the refund was requested and now two tickets have fallen on deaf ears. I've had positive experiences with them in the past but now I think COVID has destroyed any sort of service offering they may have once had.

Hello, I ordered parts from bikebandit.com on 3/18/21 and on or about 3/22/21 I received a email that the part that was supposed to be in stock was no longer in stock. So I cancelled the order for that part and asked for a refund. Then on 3/29/21 I received another email saying that the rest of my order was being delayed. I cancelled that order also since I went with a competor and already had all of my parts, Since then I have called 4 times and got the run around from customer service telling me that they are looking into the problem and I will receive a email to let me know when my refund will be issued exc. well big surprise no email, and no refund. I have ordered parts in the past from this company and they used to be a reputable company. but at this point they clearly have chosen to take on the company name of bandit... I have lost my money but you don't have to. Please stay away from this company. yes they may be a few dollars cheaper than other company's but its just not worth the risk

Well I should of read reviews before ordering a part and then after I ordered they emailed me and said it was on back order so I canceled the order right away and three weeks later still no refund to my checking account I keep calling and they keep saying it takes so many days to show up in your bank account screw that I’ve never had any issues with any other place I’ve ordered from with getting my money back. It’s sad that people can take advantage of other people in this hard world the way it is. I will be taking further actions if I do not get my money back I will not play games $215 is a lot of money especially In these times of hardship.

As others have said constant delays and never get your parts. Wish I had read the reviews before ordering, I think I have been scammed as well.

8 months ago I placed my order. After a long delay, they finally shipped some of my parts then proceeded to send delay notices every week for the last several months for the remainder of my order. I told them I wanted it cancelled and refunded, every time they say yes they will refund. But then never do, just run me round and round. If you look into the reviews and comments 100's of people are having the same issue. They are a scam and will keep your money.

Waiting 2 months for an order. No response, no refund after attempts to contact them to cancel. Fraudulent company. Never order from them EVER

Returned part of my order in January. They received it February 2, sent me an email with the following details.

"Order #2011852485986500.
We will inspect the item(s) that we received. If your return is approved we will initiate a refund to your credit card. This credit should be reflected in 7 to 10 business days. (If the items were on closeout, your return will be accepted and store credit (Bandit Bucks) will be applied to your account."

Flash forward TWO MONTHS LATER. No credit issued. Called them every few days for three weeks. Keep getting reassurances that Drew is emailing everyone in authority at the company about the credit. Still no credit. Tired of calling. I've talked to everyone in their customer service deparment, and every manager in the company should have seen my case at this point. Shouldn't have to nag them to honor their word. Used to order from them with no problems. Can't say I will ever use them again.

Company responses on this website are much more responsive than their billing/customer service departments. Maybe they need to fire their entire accounting and customer service staff and move whomever is responding here to those roles.

**Update**
After posting here and filing a dispute with the Better Business Burea, I finally got a refund. Recommend that those who are within the 60 day window since purchase dispute the transaction with their credit card. My purchase date was far beyond that, since it took so long to ship my order.

I ordered some parts for my dirt bike about 3 weeks ago, half of the parts are not shipped yet after 3 weeks and some say they are delayed. There is no tracking number anywhere and pretty much no information about the order. I would not recommend to get anything from this website.