Bikebandit 

Bikebandit.com replies only when called fraud....they ask for information here it is one of many emails with order number aswell...

Hi,

I'm emailing in regards to my order

Order number# 2104035178034600

I still yet have not received any response for my order. Or any updates on this.

Please respond to whats going on with this.

I have been emailing for over one month now going on 2 months and counting..

Waited 2 months for parts “in stock supposedly” to ship. Cancelled order 1 month ago and still waiting on my refund. 25 phone calls later and I have gave up, finally filing a fraudulent charge claim with my financial institution before the timeframe expires and this scam company folds!!

Like every one else I’m still waiting for a refund since March.
Part was not in stock and after waiting for a week I asked if I could cancel my order.
They told me it was canceled right away and I will be refunded up to 10 business days.
This was in March, today it is May 11th, no refund and no answer from them despite many emails.
Stay away

Edit: as you can see they are replying to everyone leaving a review here but not to direct emails that go to the customer service or sales department.

They’re claiming they can’t help me with just my name Gary but my review is written with my full name.
That’s called green washing social, acting like they’re taking action in front of the public while they’re not doing anything.

Just like everyone says these guys are a bunch of crooks i cancelled my order on april 18 and still have not recieved any refund it is now may 9th and they still have 666 dolars of mine for a part that was never even shipped because i cancelled the order

Parts supposed to be available in 2 weeks. after 3 weeks order has been delayed so I cancelled it. Never get the refund, file a report to the FTC website for scam.

Do not buy from this company i ordered parts a month ago and they were so quick to pull the funds just to tell me the part was discontinued. After several phone calls and emails no refund. Highly disappointed this is the way they conduct business very very sad there are company's out there like this what a scam.

Im not here to slander bike bandit. However I will you give strictly facts and no opinions.
I ordered parts from bike bandit about a month ago. Luckily it cost more for the shipping than the parts because they still havent arrived.
I have tried emailing them and messaging them about the parts and I still havent gotten a response. I still have no idea when they will come in.
I ordered the same parts off of motorsports.com on may 2nd because I still havent recieved them from bike bandit. I recieved them from motosport on may 5th.
I recieved the parts that are in stock 3 days later, and i have constant updates on the parts that are on order. Compare that to bike bandit and a month later I have not recieved any of my parts that were in stock. No update on the back ordered items. And not to mention I ordered parts from motosport after I placed them for bike bandit and recieved the parts sooner from motosport than bike bandit.

Hope you had a better experience with bike bandit than me but this is mine.

I had previously written a negative review, but realized that I was in the wrong. I complained about time to ship when they have banners all across the site explaining common delays so I owe them an apology. When I received my jacket that didn't fit, customer service was more than willing to help. They were very quick to respond and very polite.

Absolutely terrible customer service I sent at least 5 emails and never received a response to one of them. The only response I received was when I called to cancel a part of my order which they were real quick to do without giving me my refund yet. I finally called again today and cancelled the whole order after no update on anything for a month. Do not give these guys your money!

I ordered parts in March. After not receiving the parts in a month I cancelled the order for a refund. That was on the 19th of April. After several phone calls and assurances a have come to realize that this company is its appropriately named. Still no refund... they might perfect the company name by adding a single word...Lying Bike Bandit!

Super SUPER annoyed.
Ordered parts back in March. Got an email stating they no longer have the parts and I would be issued a refund.

Called back the end of March to find out what was going on, was told they have sent it to billing and it would be issued. Called BACK April 10th, got told the same thing again so I gave them the benefit of the doubt. Called a THIRD time About 2 weeks later and was told it was “processing” and they had issued the refund but CSR stated he will send a reminder to billing and because of COVID and a fault in their system they had to do it manually. It is now May 4th and I still haven’t received my money back or heard from anyone.

DO NOT purchase from this site. They sure took my money quick but when it came to giving it back for the discontinued item it’s like pulling teeth.

Completely disappointed and frankly disgusted.

Ordered part on bike bandit and was and later received an email about a back log and that I could cancel and receive a refund if I wanted. I canceled on 4/12/21 and today is 5/5/21 and still no refund. I called them a few days and they said something went wrong and to give them a few more days. I am tired of waiting. What legitimate company makes you wait this long for a refund. Why are there so many reviews complaining about refunds? Honestly I just want my money back. How do we go about getting our money back? Maybe we file a compliant with the state and have their business license revoke so noone else has to go through this.

5/15/21 I've provided the information you've requested. What now?

Do not purchase from this company I repeat avoid like a plague they will take your money I Ordered parts close to $500 worth they immediately took my money and sent me a email stating 2 of the parts was discontinued and I would be issued a refund after numerous emails and phone calls I finally received a email after a month stating they are having billing issues and I should recieve a update on my refund in a few days well weeks later and more emails and calls with no response today finally got a answer only for the guy to say there is nothing he can do but email billing when asked to be transferred to billing he states they dont have phones and respond to strictly emails he states they have been doing it this way for 20+ years then proceeded to get rude with me and stated he had other caller to deal with and hung up I was not rude or load just slightly fustrated wanting to know about my refund this company is a joke avoid doing business with them like the plague

Horrible customer service. Everyone you speak to is rude and acts like you are bothering them. I received an order that had a defect. Bike Bandit wanted to blame UPS even though it clearly was not the fault of UPS as the package was in perfect condition. After numerous attempts of getting a replacement I finally gave up. Now it's been over a month of wasted time. They lure you by having the lowest price but don't get fooled. You will pay the full price one way or another.
My response after Reply from Bike Bandit:

Again it's clearly not damaged from UPS as the shipping box was in perfect condition. They are trying to scam UPS out of money. More to the point its not my responsibility to wait on UPS to determine Bike Bandits baseless claim. Bike Bandit said do not ship back at all costs with the return shipping label they provided. I was waiting for my new part to arrive for over 2.5 weeks...I finally called them and of course I'm bothering them...Tremendous attitude from each and every customer service person. They told me they're waiting on UPS to pick up the defective part that's sitting in my home office. I asked him how is it possible for them to pick it up if it's in my house. Of course no reasonable answers to that question. Long story longer I purchased from Moto Sport for a few bucks more and had it overnighted. Due to receive it today. Do yourself a favor and stay as far away from this company as possible...

Bikebandit is a thief. The wont send you items your order. Customer support is a joke. They will out right lie to you about the item being 8n stock. They will then keep you money when you ask for a refund do not use these people..... they steal they lie. ....whoever reply to the reviews is a liar. Outright. Don't fall for Bikebandit they are a scam

Update bikebandit is still a thief. Excuse after excuse. Fulfillment delays that never end. Customer support that is a joke and outright lie to you just to be done. Rude thief believe everyone's review .

Do not, do not, DO NOT do business with this company, ordered a part costing hundreds of dollars, then they tell me it is backordered after they have charged my credit card. I immediately cancel the order, days now, still no credit back to my card. Repeated calls that provide no service or credit, this place is a scam. I have ordered from ebay sellers working out of their garage with more integrity than bike bandit, their company policies and customer service are the worst!

Canceled my order on April 10 it’s now April 29th no money yet. They say waiting on my bank when I call. I called bank she laughed wouldn’t buy anything from these crooks

Haven't got my parts yet. I’ve been waiting for over a month and a half and It looks like a lot of other people are having the same issue to

Still waiting for my refund of parts I ordered
I canceled order 3weeks ago due to delayed shipping.. 3 inquiries later and getting no response
They owe me $166.00.
And all I'm getting is a run around...
Seems to be a pattern based on the other comments

More than 20 days order still has not shipped. Have called emailed chatted and keep getting the run around. Was told All parts are there waiting to ship. These would ship out early next week that was 2 weeks ago. Last conversation dont know when it will ship this is normal processing time. Straight BS will never buy from you all again. Understand pandemic but this beyond any processing time. I didn't wanna post this because it will probably delay it further but at this point zero fox given. DON'T BUY FROM HERE GO ELSEWHERE. Would cancel and ask for a refund but from what I hear it takes a year and a month for that to.