Bikebandit 

Similar to other reviews, cancelled my order May 10 due to low stock, they have yet to send a refund and it is now May 29. I am not sure what takes them so long to process refunds. They shouldnt even charge until they parts are confirmed in stock and ship out of their facility, its just common sense.

I will be calling them again during the week to follow up on the issue, I didnt expect this to be a problem like this.

Order is under Ciprian Munteanu, cancelled on May 10, 2021 confirmed by phone agent and even shows up on the online site. But no sign of refund on my creidt card.

I placed my order on May 7, 2021, I received a message in the mail that the parts were out of stock and that they would have to wait from the warehouse. I decided not to wait. called on May 10th and canceled the order. the operator said that you need to wait for a refund within 5-7 working days, but the money has not yet been returned!

I wrote to the mail, live chat, instagram, but no one gets in touch! judging by the reviews for these guys, this is in the order of things.

Order#: 2105789303454500

When will the refund be issued?

UPD: refund complete 05 may, thanks

I was nervous after reading some of the reviews, but I placed an order for a OEM
Fairing for my son’s 250 ninja and they shipped it very quick plus the quality is excellent.
I think everyone is giving them a bad rap even though we all know the COVID stuff has destroyed almost everyone’s inventory and if you don’t have inventory then there’s nothing to ship.
Very happy customer!!! Thanks

Had an order cancelled almost 2 weeks ago and they still havent refunded me.

I ordered a pair of tires that said they were in stock I waited about a week and I never got a shipment notification I checked their website and then it said they were out of stock so I sent them an email asking them to cancel my order and I waited a few days and never got a reply so I sent another email and again they wouldn't reply so they won't reply to emails so I sent them a Facebook message and it replied to that and they apologize and they said they will get my my order canceled and refund my money I said okay cool and it's been about 13 days now they canceled the order but they never refunded my money and once again they won't reply to emails they won't reply to phone calls and now they won't reply to my Facebook messages.

I am still waiting to get a refund is been a month already they take your money and they don't have the parts they should pay back with interest

I ordered parts early April.emailed mid May.no parts,no response. Money down the drain.have noticed replies here from bikebandit don't have a name attached.hmmm.better name might be Bandits.

Used to be a great company. I'm not sure if they are even in business anymore because they won't respond to an email. Most companies, when you place an order, only charge for what they can send and will bill you once the other items are available. These people take everything right away and then after a month they still can't ship the items. WAY TOO many good companies out there to deal with this worthless company.

Follow up- So, now you want to look into this? After all my emails you now want to see what happened? Being that 50 of your last 51 reviews have been one star, I don't think you are looking into anything. You obviously don't see that your company is in trouble!

They will take your money instantly but you have to wait over a month for a refund. These ppl need some serious help

**UPDATED** I STILL HAVE NOT HEARD FROM BIKEBANDIT AFTER PROVIDING THE REQUESTED INFORMATION. IT HAS NOW BEEN 5 BUSINESS WEEKS SINCE I ORDERED!!!

I have used Bikebandit a few times now. The first time took forever to get my parts. This time I have been waiting for a month after paying for Express shipping. I emailed them around may 12th and I got nearly zero information and no reply when I asked if they could send me the parts that weren't on back order (1part was backordered).

Still no refund. Ordered parts early April then got an email stating that parts were on delay. Called and stayed on hold for 25 minutes until someone answered, I canceled my order and requested a refund for the $116. The representative canceled the order and said a refund would be issued within a week. I called again 2 weeks later and again stayed on hold for 25 minutes until someone answered, he apologized for the delay with the refund and put me on hold so that he could speak with someone in billing….. a few minutes later he came back and said that I should expect to see it in 48-72 hours. A week later I have still not been refunded. Sent an email to Bike Bandit and still no reply. Guessing next step is reaching out to the bank. So sad to receive such service- or lack there of. ** UPDATE **
After posting here I was finally contacted by Bike Bandit via email with an apology of sorts blaming lack of employees for the long delay- I also received my refund on 5-21. Just sad that despite me contacting them both by phone and email the only way I received a response was through posting a review on this website. Would not recommend Bike Bandit to anyone as there are far to many other reputable places to order parts from.

Tried ordering a carb, they got back to me saying it was discontinued and still have not seen a refund. It's been almost a month since that e-mail, same old story of system is down, as i been reading in the reviews. This is not a company that be trusted. Do not order anything from this website until you start seeing positive reviews. Poor way to deal business by selling parts they don't have. NO PARTS< NO REFUNDS<

I placed a hand full of orders back in March. The 1st time I called they stated the delay was due to some back ordered and cross shipped items but they should have them available in 2 weeks. So I waited then called again. Still the items were not available. I waited some more then called back still nothing. My 4th call I asked to cancel all back ordered and cross ship items. According to Marco the rest of my orders will be ship out in a few days. 6 days later I called and still nothing has been shipped out. Now when I call it goes to an automated voicemail then hangs up.

UPDATE
About 3 weeks ago I called and after a 40 min wait I finally got to someone. I clearly told the rep I want to cancel all my orders. Anything that has not been shipped out to me is to be cancelled. As of today nothing has been refunded and the orders still show as in progress.

It have already been a week ... when should i get my refund...

We apologize, but we have been notified by the manufacturer that the item(s) listed below in your order 2105580549655700 are temporarily not available. The item(s) listed below will be removed from your order and you will be refunded the full amount for these item(s).

Save your $ This place is so unprofessional I’m not even sure it’s a real place to buy parts and not just a front to rip people off! If I didn’t see all the reviews saying the same thing I might have thought maybe there just really busy! But no they tell you to make a return email this address or live chat or call the email is non existent the live chat says your not on the right domain or something that says your beat and the phone number is out of service! I got a email reply not to the return address to a diff one where Darnell was a gentleman answering my question which was are times are shipped in 2-3 days well been over a week still says being processed! Which I cancelled the order on the 4th day well I tried I sent a email to Darnell who had replied to me about when it would be shipped which was day 2! He has not replied to any of my multiple emails! So I see there rating is 66% for excellent I do not believe that for a minute place is absolutely a joke and anyone who has experienced something like I have should not be lazy or forgiving and report these bums for takin advantage of people because there behind a screen! Ruins business for others when the crap happens! And you can reply to me Darnell and sweet talk me say sorry but you know it’s a front you ain’t sorry at all if you where in anyway when I sent email ask for a refund for nothing the item isn’t sent should be easy you would have replied then! So update I posted this review and got a reply saying we order are parts from someone else and that takes 2 weeks so your order will be sent to you ASAP! I did not ask for it to get shipped I WANT TO CANCEL THE DAMN ORDER!! Give me my money back I can order it from someone else myself I don’t need a middle man! The part has been ordered from Fortnite so I do not need anything from Bikebandit but my money back! This is why none of the options the give you to cancel it or return a item is impossible they don’t want you to!! So until I get my refund I will post here every time I get any type of reply from these guys that doesn’t pertain to me getting my refund for parts that are not even shipped yet I canceled the order 3 days after I made the order! I can post screenshots if I’m allowed to prove everything said here is 100% accurate!

Recently bought a gas tank that they never had in stock to begin with, they charged me for it then told me that it was discontinued. Had to go through my bank to get my money back after calling them several times, don't buy from here!!!

I ordered a bunch of bike parts from them in September on 2020 may of 2021 never got my parts. saying they delivered them but yet no confirmation email saying it was delivered or anything like that and saying there’s nothing they can do to help me out well over 600$ down the drain for nothing. Crap customer service. Don’t buy from here.

I ordered parts from bike bandit, as i have used them in the past with good success. I used the Affirm payment option. after my order i realized it was still my old address. i called to change adress and was told they would cancel the order and to just re order. i did. after a month of waiting with only vauge emails and no idea if parts are on back order or if they are just running behind I cancelled my order. its now been almost a month and i am still ghetting daily calls. emails, and text messages from affirm telling me i have two different payments from two different orders due. I have filed a camplaint on affirms website but they are just as bad as Bike Bandit with communication. I have emailed both companies repeatedly with no reply or communication. both places are a complete rip-off and theives.

Stole money on a discontinued part! Won’t refund, answer phone or email. POS company!

Update- Finally after 7 painful weeks I received my refund.

Ordered parts on March 30th, on March 31st they canceled my crankcase but still sent me the gasket? How much sense does that make? Anyways It is May 12th and I have yet to recieve a refund. I have called and contacted the company several times and the only answer I get is covid has slowed down our processing or you should see your refund next week.

Worst company ever I really wish I would of seen this before I ordered my parts. Should of know that when I bought my hubs and it said one of them wasn’t in stock and on back order after I payed and pairs for the $50 free shipping, fight after I seen they were outa stock I canceled my order and asked for a refund that was April 19th it’s now may 12th and when I call they say there computers are down and they have to do it manually. When now I guess I have to dispute that transaction on my card and report it as a fraud and pray I can get my money back