Bikebandit 

Worthless company. If is says in stock, that means in stock not waste 2 weeks and don't have part. Will never buy from you again. DON'T DUE BUSINESS WITH SCAM ARTIST. YOU SUCK!!!!

Horrible company.

Ordered a product. Waited three days, did not receive shipping information. Called them and waited half an hour on hold for them to tell me it was about to be shipped. Waited three days, and emailed them again. Received a reply email that it was being shipped that day. Waited three weeks. Called them again, and waited 20 minutes on hold to cancel the order that still had not been shipped. Avoid them. Waste of time, waste of a business license. Go to revzilla.com or cyclegear.com instead. Always a great experience with these last two websites. Bikebandit is horrible.

Response to Bikebandit's reply.

The problem which you still don't understand is that I was lied to multiple times about the product about to be shipped out. I also waited over a month, not 1-2 weeks. Also, I ordered several items from revzilla and from cyclegear during the same time period and they all arrived on time without issue. Seems like you have been caught lying again.

I placed an order. It turned out that the product was unavailable so I wrote a message to the seller regarding cancellation of the order and refund. I did not receive a reply. Finally I sent 3 emails - same thing. I do not think I will get my money back.

Quickly charged my credit card and then sent an email saying parts were discontinued and I would receive a refund. 10 days later no refund and they are not responding to my emails. I would stay away from these guys.

The aptly named business, these guys are absolute bandits. They take monies from you credit card as soon as you place an order, (literally within 60 second of the transaction confirmation) and they they write back telling you the item is discontinued, (then why not show it as out of stock- Like they do on Revzilla/CycleGear.!)

its been over 9 days since they took the money, I have now had to dispute the issue with Apple Card, who refunded me the funds in less than a minute) so now they can refund them, or end up being sued by Goldman Sachs who run the Apple Card.

Years of reliable service until now. I ordered two tires and one was not in stock(which I found out after I payed) so after 3 hours on hold and calling back, they said I would get a refund for the 1 tire. 25 days later and no refund after emailing and calling them. All I get is a run around.

Ordered a part that was back ordered and eventually canceled as being unavailable. Received an email from Bike Bandit I would receive a refund. Spoke to customer representatives 3 times, one of them being Hunter, and was told there are issues with PayPal and should be resolved by”next week.” Have sent emails with no reply. After looking at the reviews here and other places, seems like this is a common occurrence with Bike Bandit and similar excuses are made. Looks like the latest one is now issues with the bank….This is NOT a company I would recommend doing business with. Jerome, I don’t want to hear “please contact our customer service department,” you have my info, emails, and money

Update 7/23/2021
Money refunded

I ordered a part June 29th. The part was not in stock but it allowed me to order online. I received an email 2 days later stating they do not have the part. It is now July 16th and I still have not received a refund. i have called several times and get the same answer that it is in process.

Charged card in less than 60 seconds, no product....ask for refund, NO REFUND!!! card company going after them now. Hunter in customer service is a LIAR!! Sp now they have responded with lies and bull crap just like thieves do!

I've sent multiple emails asking if they have parts I need after my parts were placed on backorder. Finally I sent an email asking to cancel my order.. no response. I cannot get anyone to answer the phone. I get placed on hold with no answer. My card was charged so I went ahead and disputed the charge. If you read this bike bandit please cancel my order #2107875625960700. And I will update my review

UPDATE 7/28/21 - Haven't heard from anyone regarding this issue despite providing information for follow up. Paypal is delayed in the resolution center on the missing refund in the status as "waiting for response" from them and is given a date of SEPTEMBER 2 for expected resolution. I call shenanigans.

Even though PP has given the provisional refund pending the resolution, they only refunded the purchase price, not including tax and shipping on the item which will never be sent because it is not available anymore from the manufacturer. Disappointed in Paypal, which is usually very dependable in matters like this, so I am not sure why this is different and why it should be taking so long to determine that I am due the refund I was promised. This feels like a scam to get hold of money that they will try to delay refunding as long as possible.

Guess we shall have to see how many other places we can complain about this until I get my money back for the product I will never receive.

All I can say is THIS is why I use Paypal. It allows me to have a small comfort and some resource for resolution when the company you buy from is wholly unconcerned about serving their customers. I was thinking that maybe they weren't as bad as the reviews all said when they were right on top of emailing me right away about the fact that the part I ordered was no longer available and it would be removed from the order and refunded "in a few days."

The parts that i ordered weeks ago still have not shipped, so i called because i want to cancel my order but i got put on hold for 1hr and then they ended the call, it was a huge waste of my time!!! i have sent two emails and have only gotten a generic email that didn't help me at all, all it said was "give us a call and we would be happy to help" the only way you can be "more then happy to help" is if you answer your phone!! this website sucks, its the worst customer service i've ever experienced!! i would highly recommend you do not ever order anything off this website. I then went and ordered the same parts off of Partzilla and they came in a few days. Im so annoyed how bad this company is! i will never order parts form this website again it is a complete joke! I just want to cancel my order and get my money back! Thanks for ABSOLUTELY NOTHING BikeBandit!!!

Terrible customer service!!!!!!!!
On the phone twice for a total of 56 minutes. I got hung up on twice with no answers first time. And second time trying to order hung up on again!!!!!!!!

Blair turney

Always glad when I purchase from Bikebandit.. Never an issue and always over deliver.

They offered to refund our purchase, back in April.
We have not seen any activity to honor the claim yet end of June....

Like other reviews, My parts are taking way too long to get to me.

I placed my order on April 15,2021 and received a fulfillment delay email on April 26th, 2021.

I followed up with an email on May18, 2021 asking for a status update on my order.

I received a reply from Bike Bandit on May 20th stating that my parts are "in house" and are being picked at the warehouse "as we speak"

I would just like to know where my parts are. If they were picked, then they should have made it to the mail by now.

I do understand backorder and operating issues during this pandemic, but there are other retailers that are not taking this long.

Unfortunately, I will not be making any future purchases with them.

MUCHA ATENCIÓN !!!!!! Escogí una pieza de Honda, la pagué con tarjeta y a las 24 horas me contestaron que ya no la tenían y que me devolverían el dinero. Un mes después SIGO ESPERANDO. ¿ESTAFADORES?
WARNING!! I chose a Honda part and after paying for it with my credit card, they replied that it was no longer available and that they would refund my money. A month later I am still waiting. THIEVES, SCAMMERS?

They screwed up my order 5 times over 3.5 weeks and did not refunded my money on cancelled parts for almost 3weeks after that. Horrible customer service .Employees argued with me every time I called until they realized I was right. Every time I called, I was told there was a "Glitch" in the system that was preventing me from getting my return. I finally received my refund on cancelled parts almost 3 weeks after the order went out. It took 6 calls and a lot of frustration to make it happen. After 10 year of using BikeBandit I give up. Never again.
Partzilla supplied me with all the parts I needed and delivered within 5-7 days of ordering them. Long before BikeBandit could get my order out.

Stay away unless you have money to throw away. Federal wire fraud charges should be used against this company. Do to all the negative and same type reviews the dollar amount this company has taken must be pretty substantial.

I’ve used them a few times very bad experience this last time, ordered intake manifolds oct 4 2020, was told they were in back order, after pay $361 dollars used my paypal to pay. waited until april 2021 and finally called to cancel my order. they canceled my order but won’t refund my money, paypal won’t help because they said it was purchased over 6 months ago. my only recourse left i was to was to file fraudulent charges with my bank. I’ve talked to bikebandits customer service, and they won’t give me a line to their billing department, and the billing department won’t return my calls. $361 is a lot of money to be out. beyond upset.